Double joy
Recent problems with our Epson printer led us to find PCs Made Simple. The printer issue was solved within 15 minutes which was fantastic. During our conversation it was clear that we needed a new PC to keep us up to date with the latest technology. Both Clifford and Dave gave constructive and practical advice as to our needs without blinding us with jargon. An estimate for the new computer was received speedily and once given the go ahead the computer was built within a few days, and the data was transferred from our old computer very efficiently. All was completed within estimate and was exceedingly good value for money. Very impressive service which we can highly recommend.
Customer in Dorset
Posted on 11/02/2020
, work completed 31/01/2020
Recommended
Efficient service
I needed a new computer due to Microsoft no longer supporting Windows 7, and found the company's service very helpful and efficient. Also good value for money, as I did not need a high performance computer and was impressed by the price of their refurbished PCs.
Customer in Dorset
Posted on 21/01/2020
, work completed 21/01/2020
Recommended
Hard drive
Quick and efficient service soon got my computer up and running again. Would use this company for any more computer problems.
Customer in Hampshire
Posted on 21/01/2020
, work completed 19/01/2020
Recommended
Patience of a saint!
Clifford and Dave have been utterly invaluable. I had a PC Problem and they talked me through it over the phone... I was so impressed, I bought two new computers (Laptop and Desktop) from them. I am not at all computer literate but, even when I ask the most fundamental questions, they are both patient and helpful with no hint of patronising me! Initially dubious to leave a message on their answer machine - they have impressed me with the speed and enthusiasm with which they get back to me. Like - within the hour. They finish nearly every conversation with "All you have to do is give us a ring and we can help." I really feel they treat their customers as the reason they are in business - rather than an interruption to it! Highly recommended.
Customer in Dorset
Posted on 09/01/2020
, work completed 04/01/2020
Recommended
Kodak Printer suddenly just wouldn't work Wi-Fi or USB cable connection
Phoned and made appointment for home visit. Clifford arrived punctually and soon diagnosed the problem, the Kodak update app had been switched off ( from when this new computer was set up for me a year ago - ( NOT by PCs made simple but my previous IT guy. ) Clifford was friendly, polite, helpful and informative. He reinstalled the latest Kodak drivers and updates, cleaned the print heads etc after which it worked perfectly Wi-Fi. He gave me useful advice on the printer and because I always turn my hub off after I have finished using my laptop he gave the printer a permanent hub address so that there is instant link up between the devices. The bill was exactly as per the estimate. I would definitely use them again.
Customer in Dorset
Posted on 14/12/2019
, work completed 10/12/2019
Recommended
Quick service
I dropped my laptop which damaged the hinges and in turn stopped a fan from working. I took the laptop to a local computer repair shop (not PCs Made Simple) they said they would do a diagnostic test and to call two days later - which I did with no result. In the end it took them a week to tell me they could not get the parts to make the repair. After this I went to PCs Made Simple where Dave ask me to leave it with him and he would call. He did so the next day saying he had found a second hand laptop of the same make from which he could replace the damaged parts in mine. Later that day I had another call to my laptop was ready. Excellent, quick and friendly service, Thank you Pcs Made Simple.
Customer in Dorset
Posted on 18/09/2019
, work completed 30/07/2019
Recommended
Old Epson printer to new Epson printer
Took my printer in to store as not printing seen straight away, Dave spent some time checking, but it did work, I purchased a brand Epson printer. Good professional service, in-person & on the phone, highly recommend well done thank you! I will return when my computer needs replacing.
John, Poole
Posted on 25/08/2019
, work completed 23/08/2019
Recommended
Laptop repair
This is definitely the place to go for laptop problems. Instant efficient service, very reasonable pricing and above all for me problem solved. My laptop had suddenly stopped internet access. I arrived with no appointment and Dave (sorry he did not give surname) soon found the issue and resolved it. I also had advice on one or two other points. Excellent service.
Customer in Dorset
Posted on 14/08/2019
, work completed 14/08/2019
Recommended
Epson printer repair
Took my Epson printer in on the Saturday and was repaired on the Monday morning. Excellent, fast service, very helpful and a professional, friendly manner. Highly recommend.
Tina Jones
Posted on 05/08/2019
, work completed 05/08/2019
Recommended
Couldn't be better
Highly recommended. Fast efficient service. At a very reasonable price. A beacon in a sea of poor competence and unjustified charging,
Customer in Poole
Posted on 19/05/2019
, work completed 15/05/2019
Recommended
New PC
I was unsure as to replace my old and trusted but very slow PC. My husband persuaded me to talk to PCs made simple and I was reassured about the transition. All my old data was transferred and the computer was installed and explained. There was small technical problem that occurred over the next 2 days but Clifford came out very promptly and after referring to Terra the problem was resolved. the following week a minor problem occurred that I thought was our old keyboard. Dave at the shop lent me a keyboard so I could establish the problem which I did. Now all sorted and I just wish I had not been so loyal to my old PC. Any further problems I have I will not hesitate to return to PCs Made Simple. We hopefully will be asking them to come and look at our WiFi signal in the near future after a discussion whilst Clifford was installing the PC.
Customer in Poole
Posted on 31/03/2019
, work completed 20/03/2019
Recommended
Extremely helpful
Transferred data on to new computer. Installed new Terra computer at my home, kept to their estimate for the work with no hidden extras. Extremely helpful.
Janet, Dorset
Posted on 26/02/2019
, work completed 26/02/2019
Recommended
My review
Excellent customer manner. Problems well researched. Customer kept informed of progress. Personal home service to Rectron PC. Would thoroughly recommend and use as first choice every time.
Kenneth, Dorset
Posted on 12/01/2019
, work completed 12/01/2019
Recommended
Professional and helpful
Supplied and set up new laptop, monitor, keyboard. Transferred all data from previous computer and installed windows and new software versions. All completed as scheduled and at the agreed price. Very helpful advice. Professional and friendly. Would highly recommend.
Nicole, Dorset
Posted on 19/12/2018
, work completed 19/12/2018
Recommended
Prompt & professional
Supplied new printer & improved the security of my PC. They eliminated illegal entries.
Raymond, Dorset
Posted on 17/12/2018
, work completed 17/12/2018
Recommended
Expert and prompt service
Two computers now 5 years old running slow. Clifford of "PC's Made Simple" recommended replacing mechanical hard drives with solid state drives. Also sorted problems associated with a defunct a marl system. Machines now perfect. Excellent service.
Margaret, Dorset
Posted on 05/12/2018
, work completed 05/12/2018
Recommended
Fantastic customer service
Fixed my PC with no charge and gave great advice. Would highly recommend. Knowledgeable and customer focussed.
Rachel, Dorset
Posted on 06/10/2018
, work completed 06/10/2018
Recommended
Excellent service
I had a problem with my laptop which was fixed very quickly, while I waited. I was then given good, cost effective advice to stop the problem from re-occurring.
Gary, Dorset
Posted on 31/08/2018
, work completed 31/08/2018
Recommended
Impressive!
My laptop charger had stopped working. Took it to PCs Made Simple. They diagnosed the problem quickly and solved it there and then with no charge! Very impressed. Fast and courteous service. Definitely use again - and recommend.
Stephen, Dorset
Posted on 01/08/2018
, work completed 01/08/2018
Recommended
Brilliant work
We are delighted with the special attention given to our request. Thank you.
John, Dorset
Posted on 17/07/2018
, work completed 17/07/2018
Recommended
Great advice.
Found PCs Made Simple online as my PC did not work. Dave tested it, found the problem and installed an upgrade path which has been completed. Very pleased with the advice and workmanship.
Jeremy, Dorset
Posted on 26/06/2018
, work completed 26/06/2018
Recommended
Very comprehensive
Had to invest in a new laptop today. PCs Made Simple is always my first port of call for all issues.
Melanie, Dorset
Posted on 17/06/2018
, work completed 17/06/2018
Recommended
PC's made simple - Poole Dorset
Excellent service. Prompt & professional. Straightforward explanations of PC problems. Highly recommended.
Jennifer, Dorset
Posted on 13/06/2018
, work completed 13/06/2018
Recommended
Easy & Trustworthy
Great service provided to a non technically minded customer. Reasonable prices for realistic work.
Heidi, Dorset
Posted on 22/05/2018
, work completed 22/05/2018
Recommended
Prompt and professional
An excellent job carried out politely and professionally.
Alan, Dorset
Posted on 27/04/2018
, work completed 27/04/2018
Recommended