Pinnacle Roofing (Sussex) Limited

Ian came to investigate a chimney leak which had been troublesome for some years and the problem had been misdiagnosed by several other builders on previous occasions, Ian suggested removing the chimney rather than constantly maintaining it as it was of a poor quality construction. Ian informed me of cost, starting date, duration of work and to his credit everything he said was exactly what happened. Ian kept in contact throughout the work and kept me informed on every detail, Ian has a friendly and approachable demeanour and is very professional in every aspect of his work, if you want everything to go to plan with your roofing issues and a professional and competent service use Pinnacle Roofing, wish I had at the beginning of my chimney problems.

Had a problem/leak through chimney. Ian identified the problem and organised scaffold and repairs. Service excellent - scaffold up in a couple of days, and the repair made and property left clean and tidy. Highly recommend.

Ian has completed 3 jobs for me recently, all to an excellent standard. I have found him to be reliable, honest and professional.

Ian had initialling done some repairs on a small roof in the Summer, and once we had decided that we needed a new roof on the main house, he was our first point of call. It is a large, complicated roof, nearly 100 years old, and although we are positioned away from the main road with restricted access, Ian and his team made light of all the problems. The work was done efficiently, in a short space of time (considering it was Winter), and the finished job is, in my opinion, exceptional. It was also completed within the budget. I would have no hesitation in recommending Pinnacle Roofing.

We recently commissioned Pinnacle Roofing to carry out some investigations into leaks from our roof/guttering which have been problematic for quite a while. Ian visited a number of times to review and investigate the problem. He proposed a few options for us highlighting the benefits of each and we went forward with his proposed option involving laying lead works to our guttering. He was very helpful to us by providing clear explanations of the work and was very obliging when we asked for a delay to the start of the works. On arrival, he and his colleagues worked swiftly and from the pictures we received of the work, it was quite evident that it had all been done to high specification – we were very pleased with Ian’s efficiency, his technical knowledge, his excellent customer service, the swiftness of the work, with no mess, and most of all the finished repair works. Since the recent repair, it has rained a lot and we now have no more leaks! We would definitely use Pinnacle Roofing again, and highly recommend Ian in respect of his knowledge, expertise and high specification work.

What a joy to have two exceptionally skilled and professional men work on our roof. Ian and his son Luke retiled our whole roof and the result was outstanding. Ian's communication with his clients is always thorough, courteous and with care. Nothing is a problem and he always finds solutions. From start to finish they made the process easy, with no stress, even when the rain was up against them! They were both so respectful of our house and left everything tided and finished to a high spec. We are delighted with our new roof and guttering. I can't recommend them enough.

We have a listed 1852 villa in Hove which is fun to live in but is often difficult and/or expensive to repair. In this case the problem was a long roof gulley between two high pitched roofs that had been leaking on and off over the last 3 years into the bedroom below. SW gales do not help in this neighbourhood and building standards have evolved considerably over the last 160+ years! A previous attempted repair by another contractor had failed, probably under the stress of the hot summer of 2018. Access was difficult and scaffolding was essential for safe working conditions. Another trustworthy and highly recommended trader, Mark Gunn of MRG Ltd, now based in Steyning, recommended Ian Johnson at Pinnacle Roofing. Ian met or exceeded all our expectations - which is the best definition of a quality performance! He came on time, discussed the job and the various options available and the likely costs involved. We agreed that a full replacement with asphalt would be the best solution and we were happy to go ahead with him. His scaffolders and asphalters arrived on time and were equally courteous and careful. The job was completed on time and inside budget, with photographs to show progress. Given my personal fear of heights, this was essential! It was a pleasure to have Ian and his son in and around our home and handling this quite complicated repair for us and we would be pleased to recommend them to anyone else needing roof repairs in or around Hove.

Ian came to look at our flat roof which was leaking. He did a thorough examination, took photos and explained the problem to me. He then came back (on the only dry day in a very rainy two week period) to do the repairs and sent photos to show us what he'd done. He followed up with a phone call to make sure the leak had stopped. He was friendly, courteous and did what he said he was going to do when he said he was going to do it. I'd definitely recommend Pinnacle Roofing to anyone else.

Ian has carried out several tiling jobs for us and has exceeded our expectations on every occasion, we have had some tricky jobs to get around and Ian has completed them with a great level of attention and detail. we wont go to anyone else now as we know exactly how ians works will turn out every time we use him in the future.

We had work done our dormer roof in early May 2018. The roof and lead flashing was replaced, to a very high standard. Ian and his son obviously take a real pride in their work and were very happy to invite me up the scaffolding to inspect the quality of the job! He was also happy to repair some loose tiles and cracks in the chimney, and even cleaned out the gutters for us. At all times he kept us informed about what was going in and he was thoroughly professional at all times.