Our shower room upgrade involved replacing the shower enclosure with a neater frameless model, a low-profile tray, and fitting wall panels instead of tiles to facilitate cleaning. The old wall mounted extractor fan was replaced with an in-line model in the loft. The work was done to the agreed schedule and budget, taking 3 days as planned. Michael was on site all the time working with an apprentice. We chose the panels and fittings we wanted at their suggested supplier (Beggs & Partners) located near us. Our final choices were different to the items in the quote but Plumbox did not charge more for materials. They caught our eye initially because of their Which? Trusted Trader accreditation and other positive reviews. They arrived on-time for the initial visit, gave a competitive quote, and responded quickly by email to a couple of questions. Communications were always easy by phone and email, and were responded to promptly. We were impressed by the care they took of our home (protective filmon stair carpet, frequent vacuuming of mess, no blaring builder's radio. They were polite and friendly throughout and obviously enjoy doing a quality job. They answered all our questions and were keen to explain what they were doing and why. This job involved some removal of some of the wall tiles without disturbing the rest. Michael didn't damage anything and was able to fit the panels neatly into the existing tilework. We are very happy with the result and will use them again!