Plumbox Limited

Our shower room upgrade involved replacing the shower enclosure with a neater frameless model, a low-profile tray, and fitting wall panels instead of tiles to facilitate cleaning. The old wall mounted extractor fan was replaced with an in-line model in the loft. The work was done to the agreed schedule and budget, taking 3 days as planned. Michael was on site all the time working with an apprentice. We chose the panels and fittings we wanted at their suggested supplier (Beggs & Partners) located near us. Our final choices were different to the items in the quote but Plumbox did not charge more for materials. They caught our eye initially because of their Which? Trusted Trader accreditation and other positive reviews. They arrived on-time for the initial visit, gave a competitive quote, and responded quickly by email to a couple of questions. Communications were always easy by phone and email, and were responded to promptly. We were impressed by the care they took of our home (protective filmon stair carpet, frequent vacuuming of mess, no blaring builder's radio. They were polite and friendly throughout and obviously enjoy doing a quality job. They answered all our questions and were keen to explain what they were doing and why. This job involved some removal of some of the wall tiles without disturbing the rest. Michael didn't damage anything and was able to fit the panels neatly into the existing tilework. We are very happy with the result and will use them again!

We had our gas boiler and hot water cylinder serviced, along with some minor plumbing work done including replacing an outdoor tap. From our initial enquiry to carrying out the work on the day, Michael was very friendly, kind, efficient and promptly answered any queries. We are very happy with the work and the company.

Quick response, excellent communication to understand the problem before the visit and very helpful approach. Michael took the time to investigate both the boiler and the heating systems and to explain possible problems. Issues solved without the cost of additional repairs and I was not charged until system had proved to be reliable. Will definitely be my my first port of call for any future problems.

We have lived at this address for 55 years and met many plumbers. Plumbox are the first of a new breed. Not cheap but technically well qualified plumbers who understand modern electronics. They provide a pleasant and prompt service.

Always reliable, easy communication and great service. Plumbox help me on numerous rental properties around Cambridge and always do a great job, often fitting me in at the last minute if a tenant has an emergency. Highly recommended.

We wanted to have our en-suite bathroom completely refurbished with a proper shower to replace the bath. We were recommended to use Plumbox by a friend. From the start they were helpful and courteous, making sensible design suggestions to achieve what we wanted. The fixed price was well within our budget and a start date was agreed. Communication was excellent at all times. The standard of cleanliness and workmanship outstanding. The job took 1 day longer than estimated due to a delay in arrival of a part - not the fault of Plumbox, who always kept us really well informed. We had a few problems at commissioning with low water pressure, but Plumbox analysed the problem, and made some changes without any fuss, and it all works perfectly. Fully recommend them in all respects.

Good, friendly service for an issue (water hammer) which had been unresolved for a long while. Service, and advice, was knowledgeable and competent , completed on-time and to budget. Already engaging for quotes for future work. Highly recommended.

Reliable, arrived on time, friendly and helpful. Would definitely use Plumbox again and recommend them to my friends. Quality workmanship.

A good bunch of guys who work hard to please and do a good job. Michael has some great ideas and is very positive

I had to represent the owner of the rented property, occupied by a family with young children. Plumbox were able to get to the property as soon as there was a slot available, diagnose the parts of the boiler that were not functioning and give an estimate fairly quickly. After consulting with the owner, I was able to place an order for repair that was carried out with the first available slot for an engineer. During repairs, the engineer found that another part was not allowing the boiler to function. The part was ordered on the same day and the works were carried out on the same afternoon. I am pleased that the family with young children are now able to live comfortably with a functional boiler for heating and hot water.