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Endorsed by Which? Trusted Traders

Porthmadog Computers

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4.9

82 Reviews

Opening Hours
Today -
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

Please call or visit our shop to discuss your computer needs.

What we do

  • Computer Repairs

    • Apple Mac Repairs
    • Audio visual set up and installation
    • Cloud based services
    • Data backup
    • Data recovery
    • Hardware Installation
    • Laptop repair
    • PC Repairs
    • Virus and malware removal
  • More Services

    • laptop and printer repairs
    • virus and malware removal

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
82 reviews
Customer Service
5.0
Quality
4.9
Value
4.9
Sort by
Dell repair
Customer Service
Quality
Value
Absolutely fabulous! Helpful, quick and efficient. Explained everything and was a very reasonable price.
Customer in Gwynedd Posted on 30/09/2021 , work completed 30/09/2021
An excellent and fast service
Customer Service
Quality
Value
I have had a service contract with this trader for at least the last 10 years and in all that time the owner of the business has provided me with a faultless first class service. His advice has been especially important to me because I didn't have the previous training necessary to equip me with the essential knowledge to use my digital devices successfully, and I have therefore relied on him very heavily. The owner of this business clearly has a tremendous wealth of experience and knowledge which has throughout been of a very practical benefit to me; especially so on one occasion when he very urgently and successfully rescued me from an attempted fraudulent take-over of my computer. Very recently he has also advised extensively and in detail, giving full reasons for his suggestions on my very expensive purchase, so as to avoid my incurring unnecessary future expense. I trust this trader implicitly and cannot recommend him highly enough. He meets all the requirements made in Which? Trusted Traders Code of Conduct in full, to a very high degree.
Ann in Flintshire Posted on 17/09/2021 , work completed 16/09/2021
Fixed an old laptop
Customer Service
Quality
Value
I took my 10 year old Toshiba Windows 7 laptop into Porthmadog Computers to have Chrome installed as it could no longer download websites with IE. The boss did the job himself while I waited and provided good advice. He also checked it connected to my iPhone to use the Personal Hotspot. Despite me not being a local customer (I’m on holiday in the area), he made no charge even though it took half an hour of his time. He even provided a seat while I waited. However I noticed he had a 1T Intenso 2.5” Memory Play portable hard drive at a good price which I needed for back up so I made that purchase.
Customer in Northamptonshire Posted on 10/09/2021 , work completed 07/09/2021
First class service
Customer Service
Quality
Value
I finally understood what I needed following a very helpful discussion about my requirements with Garreth at Porthmadog Computers and I ordered a new desktop PC. Their customer service really is first class with telephone updates on progress and to discuss alternative components that would provide a worthy step up in performance with little added cost. When I collected my new machine I was very pleased to see that the invoice was still £50 below my maximum budget. Result! Compatibility problems with my old outdated monitor not communicating with my new PC caused a bit of head-scratching but a quick call to Garreth had the problem solved quickly. Porthmadog Computers have a well-deserved reputation and provide great customer support. Many thanks.
Customer in Gwynedd Posted on 09/09/2021 , work completed 08/09/2021
Great work yet again
Customer Service
Quality
Value
I am a returning customer to this trader because they do such great work at reasonable prices. My latest needs were unorthodox but that did not worry Gareth and his team, in fact, they relish in it. The job was done on time, on budget, and with excellent results. I would not go anywhere else.
Customer in Gwynedd Posted on 09/09/2021 , work completed 06/09/2021
They know what they are doing
Customer Service
Quality
Value
The task was to revive an aged iMac so that it speeded up. It involved removing the hard disk, installing SSD and laboriously rebuilding the OS level by level. They immediately diagnosed the problems and discussed the pros and cons of various solutions with me. Once we had selected an option they gave me a price quote and timeline. The work was done on time, on budget, and with great results. This is not another 'we'll sell you something' computer shop'.They have great expertise, care about their work, and want to ensure customer satisfaction. It is the ' must go to' computer shop in this area.
Customer in Gwynedd Posted on 28/07/2021 , work completed 27/07/2021
My Review
Customer Service
Quality
Value
Excellent service.
Which? Trusted Traders Consumer Posted on 22/07/2021 , work completed 19/07/2021
Excellent Customer Service
Customer Service
Quality
Value
We were on holiday and my son was working on his final year degree dissertation when his laptop died. We contacted Porthmadog Computers & Gareth immediately looked at it suspecting a connection fault. He set out the different options, costs and estimated time to complete. We settled on purchasing a refurbished Laptop from him and him transferring the hard disc over and to make contact for collection the following day. The problem turned out to be more serious as the hard disc was corrupted. Gareth stayed late that evening to run a recovery programme & Tracey rang us to update on progress. Next day all data had been recovered and transferred to the new laptop, which worked perfectly. Despite all the extra effort and fast turn around Gareth stuck to his original quote. Gareth and Tracey were excellent throughout and took great pride in their service. This is my best customer experience ever in a PC shop and I can't recommend enough. Thankyou.
Customer in Gloucestershire Posted on 06/06/2021 , work completed 02/06/2021
PC repair
Customer Service
Quality
Value
Part of charger cable detached and stuck in laptop. Offending item removed and laptop collected within the suggested time scale. Very helpful and informative service.
Customer in Gwynedd Posted on 21/05/2021 , work completed 21/05/2021
Well you (Which?) couldn't fix it but they did!
Customer Service
Quality
Value
I have been associated with computers since 1970 and this is superb. I just wish that they were into sales of new equipment, they would soon put PC World etc. out of business!!
Customer in Gwynedd Posted on 18/05/2021 , work completed 18/05/2021