I thought I needed a new laptop, as my 7 year old HP was running slowly and needed Windows 10. This business was recommended to me by friends, and I really couldn't be happier with their friendliness, service and professionalism. Having upgraded my drive and installed Windows 10, they said my existing laptop was perfectly ok to carry on using - when they could quite easily have convinced me to buy a new one - I'm very very impressed and will definitely use again.