Porthmadog Computers

I took my 10 year old Toshiba Windows 7 laptop into Porthmadog Computers to have Chrome installed as it could no longer download websites with IE. The boss did the job himself while I waited and provided good advice. He also checked it connected to my iPhone to use the Personal Hotspot. Despite me not being a local customer (I’m on holiday in the area), he made no charge even though it took half an hour of his time. He even provided a seat while I waited. However I noticed he had a 1T Intenso 2.5” Memory Play portable hard drive at a good price which I needed for back up so I made that purchase.

I finally understood what I needed following a very helpful discussion about my requirements with Garreth at Porthmadog Computers and I ordered a new desktop PC. Their customer service really is first class with telephone updates on progress and to discuss alternative components that would provide a worthy step up in performance with little added cost. When I collected my new machine I was very pleased to see that the invoice was still £50 below my maximum budget. Result! Compatibility problems with my old outdated monitor not communicating with my new PC caused a bit of head-scratching but a quick call to Garreth had the problem solved quickly. Porthmadog Computers have a well-deserved reputation and provide great customer support. Many thanks.

I am a returning customer to this trader because they do such great work at reasonable prices. My latest needs were unorthodox but that did not worry Gareth and his team, in fact, they relish in it. The job was done on time, on budget, and with excellent results. I would not go anywhere else.

The task was to revive an aged iMac so that it speeded up. It involved removing the hard disk, installing SSD and laboriously rebuilding the OS level by level. They immediately diagnosed the problems and discussed the pros and cons of various solutions with me. Once we had selected an option they gave me a price quote and timeline. The work was done on time, on budget, and with great results. This is not another 'we'll sell you something' computer shop'.They have great expertise, care about their work, and want to ensure customer satisfaction. It is the ' must go to' computer shop in this area.

We were on holiday and my son was working on his final year degree dissertation when his laptop died. We contacted Porthmadog Computers & Gareth immediately looked at it suspecting a connection fault. He set out the different options, costs and estimated time to complete. We settled on purchasing a refurbished Laptop from him and him transferring the hard disc over and to make contact for collection the following day. The problem turned out to be more serious as the hard disc was corrupted. Gareth stayed late that evening to run a recovery programme & Tracey rang us to update on progress. Next day all data had been recovered and transferred to the new laptop, which worked perfectly. Despite all the extra effort and fast turn around Gareth stuck to his original quote. Gareth and Tracey were excellent throughout and took great pride in their service. This is my best customer experience ever in a PC shop and I can't recommend enough. Thankyou.

Part of charger cable detached and stuck in laptop. Offending item removed and laptop collected within the suggested time scale. Very helpful and informative service.

I have been associated with computers since 1970 and this is superb. I just wish that they were into sales of new equipment, they would soon put PC World etc. out of business!!

Tracy and Gareth were very polite, reliable and business like. Because I have quite a journey to Porthmadog they kindly saw to my problem on a "while you wait" basis. They spent half an hour diagnosing and solving the problem (poor WiFi performance) and provided me with the answer - a very reasonably priced aerial. No labour charge. at the same time they were very helpful in answering my computer related questions. Excellent service.