Porthmadog Computers

After Gareth and his team spending two whole days testing and attempting to repair my PC, Tracey telephoned to advise me that despite their efforts, they had not found the cause of the problem and invited me back to discuss the situation. It was therefore clearly evident that they concentrate on customer service rather than just selling new products as it was only at this stage we started talking about a replacement. Throughout the entire process I was kept updated and never felt uneasy about making contact with them, in fact they encouraged it and were always polite and helpful. I therefore have no hesitation in recommending Porthmadog Computers as they are very competent, professional and have the customer’s interest in mind above profit.

I was charged £19.99 to be told my hard drive was shot and needed replacing. I took the PC home and fixed it myself for free with no computer experience. Hard drive is working just fine.

We were barred form our online bank account and warned there was malware detected. Our provider said we might have been hacked. Porthmadog Computers checked and cleaned all our equipment (5 computers) at short notice despite the covid-19 lockdown. They updated the ones capable of updating, kept us informed by phone of what they were doing and why. They explained what the probable cause was (dynamic allocation of a suspect external line by EE) and what to do if it happened again line. Today by phone they have talked me through sorting out a glitch with my search engine. Always friendly, and very reasonable charges. I recommend them highly.

I was given very helpful and reassuring advice after my laptop had been hacked. My laptop was cleared of any and all viruses very quickly, and later on, they thoroughly cleaned my device under their support package scheme at no extra charge. I was assured that I could telephone the shop or call in with any queries or problems, and they would do their best to give support. Very friendly and informative staff. I would 100% recommend Porthmadog Computers to anyone.

I used this shop initially to chat about issues with my existing laptop. They gave me various options and I decided to purchase a new laptop. Fantastic support on choosing a laptop and unexpected service in creating the laptop I needed. They transferred data and reinstalled my windows purchase from back in 2013 to my new laptop. Truly delighted they could do this and all without charge. Furthermore they wiped my old laptop free of charge so I could gift this item. Highly recommend this store for personal customer service, speed and efficiently. Thank you - will always use this shop :)

I have used Porthmadog Computers since I moved home to North Wales and have been very pleased that the recommendation I sought locally has worked out so well. Originally I used them on an ad-hoc basis when I experienced problems but have since joined their Contract service so that I receive priority treatment if required. My laptop is updated, cleaned of viruses and serviced at least 4 times annually. If particular issues arise then an extra visit to them is always greeted with a friendly face. The staff and owners are considerate and helpful to a 70+ semi literate operator and that is very welcome. The cost has always been sensible and fair. I have renewed the Annual Contract several times as this is a flat fee which covers most things. I have not paid extra at any time. Use them - you won't regret doing so!

I've been buying computers, parts and using this service for at least 20 years. Gareth's vast knowledge has always been a great help.

I experienced an issue with my PC and called Porthmadog Computers based on a personal recommendation from someone who had used them before. They were exceptionally helpful and solved my problem without fuss. They gave me and my PC their personal & immediate attention and did not leave me until I was entirely happy that the matter had been resolved. That is what I call service. No wonder they have so many other rave reviews. I highly recommend them

I thought I needed a new laptop, as my 7 year old HP was running slowly and needed Windows 10. This business was recommended to me by friends, and I really couldn't be happier with their friendliness, service and professionalism. Having upgraded my drive and installed Windows 10, they said my existing laptop was perfectly ok to carry on using - when they could quite easily have convinced me to buy a new one - I'm very very impressed and will definitely use again.