Power Pac Ltd

Power Pac was recommended by a neighbour, and we can easily see why. From start to finish, this was customer service at its very best, from Wendy in the office to Shirley with the survey and the guys who did the installation. There was no pressure selling, and Shirley made sure we had time to digest all the information before making any decision. The work was carried out at the times promised, and nothing was too much trouble. They were friendly but professional and went above and beyond when it came to customer service. We had numerous questions, which were all answered with patience and understanding (we are getting on a bit in years!). This company is by far and away one of the best companies for Customer Service and Professionalism. They certainly know their trade, and I would not hesitate to highly recommend them. You won’t be disappointed!

We were considering installing solar panels on our roof but were disappointed with the online quote we had from our electricity supplier. A few weeks later a near neighbour had some scaffolding work underway with a subsequent 7 panel installation. We were able to inspect both the scaffolding work and the completed solar array and were really impressed with both. The price was competitive too. A week or so later we arranged a visit from Power Pac. Shirley did a thorough survey and quote. On that basis we decided to go ahead. The scaffolders were excellent, as was the Power Pac installation team. Our installation has been running for nearly 2 months without issue. Thank you to Shirley for the survey, Wendy for all the calls and emails and to the installation team. A great company. Highly recommended.

Power Pac were recommended to us by our next door neighbour. Initial contact was Shirley who explained the whole process and begun the ball rolling. Secondary contact was Wendy in the office who must have got fed up with the amount of questions being asked by my husband. However, she answered all questions succinctly and any that she did not know the answer to she called us back promptly with the answers. Next contact was with the lads who came and fitted everything. They arrived promptly, carried out all the works and finished all works within 2days. They had allowed a 3rd day in case of any problems. The only issue I have is with the Tesla app, which is working fine, but we were left to basically find out what to do beyond the basic operation. Other than this issue we are both extremely pleased with the works that have been carried out. Would definitely reccommend.

We purchased our first electric car this year and were recommend Powerpac to install our EV charger , we were so impressed by this installation we decided to look at installing solar. We had been previously been scared away from solar after experiencing the hard sell from another company. Powerpac were amazing, they’ve provided a us with a comprehensive quote and were able to answer all our questions and there was no hard sell. To be honest the quality of the panels and products suggested and the information on efficiency , had us sold on the system they recommended for us . The installation went as smooth as anything in fact they completed the installation quicker that we expected and we have been generating our own electricity for over a week and the benefits suggested are there to be seen our app. The whole process was exceptional from, the customer service with our initial enquire , to the design of our system to the installation of our system and the commissioning of our system. It is an expensive investment but we wished we had done it sooner, definitely worth it and can’t recommend Powerpac highly enough , this was the easiest work we have ever had done to our house . Cheers Powerpac and a huge thank you to all the team.

We have had the pleasure of being helped by Powerpac previously when we had a solar panel issue last year. Unfortunately, our inverter failed and Powerpac, who were not the original installers, attended very swiftly to remedy the problem for us. The team there are very understanding of my needs, quick to respond and they care about their work being completed with quality. I’d recommend them to anyone looking for solar panel help.

Prior to the selection, Shirley took us through solar energy and various different systems in a simply understood briefing, she then sent us a comprehensive brochure The team in the office and installers were absolutely first class including the scaffolders. The installation started on time and finished a day early when finished there was no sign that they had been there, the site was left thoroughly cleaned Really pleased with the recommendation Shirley made with regard to the system, it is simple and effective. It was an absolute pleasure to deal with the Powerpac team and whilst it would be difficult to single anyone out Wendy the office administrator was very effective in dealing with my questions and keeping us updated and Shirley pulling it all together Thank you

My solar panels were clearly not working properly. I called Power Pac who installed them some five years ago. After choosing the ‘technical support’ option it was answered by a real person. She quickly located my system and agreed that there was a problem. She said she would have a look at it and call me back. She did this within an hour and informed me that engineers were in my location and would call and look at my system. She assured me that I did not need to be home as everything was located outside. By the afternoon the system was sorted and everything was working again. The technician called me back to explain what had happened (the problem was of my own making as I had somehow flicked a switch I should not have). But the service was superb; fast efficient and courteous. I am not technically savvy and was not made to feel stupid. Very very impressed, I cannot recommend this company highly enough. They were fabulous when they fitted my system, and are equally committed to assisting me five years later. Many thanks.

We asked Power Pac to quote for, and subsequently install, solar panels and a battery storage system. They responded promptly to arrange an on-site survey and discussion of requirements. There was absolutely no pressure for us to make a prompt decision. The salesperson explained what was feasible and permissible. They were happy to arrange an installation date to fit in with other work we were having done. The administration side was explained to us and we were kept informed at all stages of the process. Once installation started, we received a daily call to check we were happy with the work. The installation crew were efficient and courteous and ensured that everything was left safe and tidy at the end of each day. The only problem that arose was with the positioning of the scaffolding. This was done by a separate firm. Power Pac ensured the problem was resolved the next working day. The work was completed on time and in line with the quote. We received an in-person visit a few days after the work was completed to check that we were happy with the work and to provide printed copies of the relevant manuals.

A professional service from start to finish. Great communication from the initial conversation through to the work being carried out. EV charger is up and running and very pleased with the quality of the installation.

From the first point of contact to the assessment visit, subsequent quotation, and installation, we found Power PAC’s communication and work standard to be excellent. We are delighted with the final result functionally and in appearance. We would wholeheartedly recommend this business.

Very pleased with quote, design, installation, installing team and customer service. I was supported every step of the way and all questions answered promptly same day. Aftercare also very good.

Powepac were a registered accredited Tesla charger installer. I needed the EV charger installed quickly and they did it within the week. They made the paperwork very easy and Wendy sorted everything out so efficiently with no hassle and was also very kind as it was all very new to me what I was doing. The engineers arrived on time and were so efficient and quick with no mess and were very helpful in being kind and respectful (and they loved my dog) which made the whole experience very easy and pleasant. I’d highly recommend this company to everyone.

Power Pac Ltd installed our original solar system in mid July 2012 and replaced the inverter in July 2024. The original solar system was installed within a day (despite the fact that the original installation was somewhat trickier than is usual) and the inverter was replaced within a couple of hours. All works were completed smoothly at the appointed time and date. Their engineers who did the installation and repair, their office staff who dealt with enquiries and their in-house expert(s) who diagnosed the fault were all exemplary. I highly recommend Power Pac Ltd: our experience with this company was as good as it gets.

I have had a Fronius Inverter for about 13 years and it was starting to show signs of wear so replaced it with another Fronius Inverter. Power Pac carried out the work efficiently and at a reasonable price.

Our solar panel inverter failed and a new one was installed within a week of my original phone call. The service and professionalism was 5 star. I have no hesitation in highly recommending the company.

We would be very happy to recommend this local business, they installed PV solar panels and a battery in January this year. Everyone we had contact with at Power Pac was professional and friendly, this includes after sales support. Time was taken to explain things to us fully, and the team were patient as our requirements changed as we learnt more. We also found them to be using good quality products, at a competitive price. The work was carried out carefully, and within a short space of time, even in bitterly cold conditions. Thank you to everyone at Power Pac!

We were highly satisfied with our experience of employing Power Pac to install our solar panels and battery in an old property from the initial briefing and site visit (it helped that the firm is local), their documentation and clear quotation through to the installation and advice on managing the system once installed. In our experience, the company scored 100% and more on all your nine categories (quality of work, costs, professionalism, communication, clarity, flexibility, punctuality, cleanliness and finding solutions to problems). The standard of workmanship was excellent. We were particularly impressed by the professionalism and friendliness of all the staff in the office and in the technical team; nothing was too much trouble. Despite atrocious weather, the work was started and completed on time. Lastly the final bill was precisely in line with the original estimate: no attempt was made to slip in extra costs. Above all this is a company that cares about its customers. We would have no hesitation in recommending it to anyone contemplating a similar installation.

Power Pac Ltd supplied and installed our solar system and Tesla power wall. The installation was completed within the time scale, nothing was to much trouble and they are very helpful with explaining how everything worked. The work men are really friendly and would say they are a credit to the company. We are very pleased we used Power Pac ltd and we would 100% recommend them, and we would definitely use them in future.

I have had 8 solar panels fitted, really happy with the work and it looks neat. Price seems reasonable and any queries along the way were answered promptly.

We had both Solar Panels and Tesla Battery fitted by Power Pac Ltd. They were very professional in both their survey and installation. We have been very pleased with the installation which has slashed our electric bill by about 75%. They provided comprehensive documentation and came out to rectify a minor fault.

We are very happy with the work provided by Power Pac. The whole process from the initial quote, revisions, installation and commissioning went smoothly and any minor issues were promptly resolved. Staff are totally up with the technical issues and the work is of high quality. The company has installed many similar systems and so have substantial experience to draw on. Everything is efficient and well organised. They do take into account the customers preferences and offer sound advice. As a result we have a system that works well and fits our needs. We would certainly use the company again, if for example we need an EV charge point.

very professional team, office staff helpful and friendly, sorted out any issues after installation quickly and efficiently. Kept us well informed of timelines for the work and sent plenty of documentation at the end of the work.

12 months ago, Powerpac installed a 17 panel 7kWp solar array on my house roof coupled to a Tesla Powerwall storage battery. They were very professional in their approach to the design and installation of this system. Furthermore, about 9 months after the installation when I started having trouble with regular tripping of my RCD, they were able to examine my system remotely and were able to confirm the source of my problems was due to an unstable grid supply rather than anything related to their solar system. With this very positive previous experience, when I recently needed to have an Electric Vehicle charger installed, I had no hesitation in going back to PowerPac to ask them to undertake this further work. Once again, they did this additional work quickly and efficiently and so I am very happy to recommend Powerpac as a Which Trusted Trader.

I contacted Power Pac Ltd for the installation of a replacement solar meter as our meter had stopped registering. Unfortunately we were due to go away in two days for a month, but the receptionist was very helpful and arranged for the installation the following morning. The engineer arrived on time, was very friendly and installed the meter very quickly and cleaned up after him, The receptionist phoned to ask if I was happy with the work carried out and that an invoice would be e-mailed.

I'm not easy to please, so it delights me that I'm able to leave a very positive review for Powerpac. The quotation and installation process for my 8.5kW solar array and TESLA Powerwall was great. The whole industry has been very busy, and Powerpac were no exception, so whilst it was sometimes difficult to get hold of the person I needed quickly, they always got back to me, and provided as many variations of quote and specification as I required. Most pleasing was their honesty and integrity; choosing not to bend several rules (safety and tax) was for me a good thing. They weren't the cheapest quote I had, but I think gave the best value and were certainly worthy of my trust. My family had previously used them, and they did an excellent job for them too. They took care of all aspects of the job, with the minimum of fuss. I'm delighted with my installation, and would thoroughly recommend them.