OK, but don't expect any on-going support
Having previously given Power Pac a 5* review for install solar panels and a Powerwall 2, I had no qualms about going back to them to get a Zappi EV charger installed. The actual installation was done very efficiently and the final installation is very neat. However, problems emerged when I came to use the charger some weeks later when I got an EV. A quick look at the Zappi operation and installation manual showed that to integrate properly with a house battery, in this case the Powerwall 2, there should be a current clamp on the battery output to measure what is going in or out of the battery. This was not fitted, but is needed if you want to stop the house battery discharging into the car. In my rather naïve view, this should at least be offered as an option when the installation is being done. When I rang to ask advice I was told that nobody ever wants to stop the house battery discharging, they had never fitted a current clamp to do that anywhere, and, if I insisted on having it, I should just buy a clamp and fit it. In effect, they were telling me (not a qualified electrician) to start opening up the consumer unit and poke about inside to squeeze in a current clamp. Not impressed.
Customer in Derby
Posted on 10/04/2022
, work completed 28/01/2022
Great service from start to finish.
It is good to find a trader who gives an excellent service. PowerPac installed solar panels and a Tesla PowerWall. From first contact, through the design of the system, to final installation and commissioning we were thrilled with their punctuality, reliability, communication, workmanship, courtesy. We're glad we chose this local, family firm.
Customer in Leicestershire
Posted on 10/02/2022
, work completed 09/02/2022
Recommended
Smooth and efficient service
Fantastic service from Colin and the team at Powerpac on quoting and then installing my PodPoint EV charger. From my first contact with Powerpac, the information provided was clear and concise, and all the quotations were easy to follow. Despite a change in circumstances and change in the type of install, this was no problem for Colin. On the day of install, the requirements were discussed again with Billy (installer) and everything was done as agreed. Excellent workmanship and friendly. Would not hesitate to recommend Powerpac, great job.
Customer in Leicestershire
Posted on 04/02/2022
, work completed 04/02/2022
Recommended
Fantastic value and service
We obtained a number of quotes for an EV charger and not only was Powerpac’s the most competitive, Colin was really helpful and explained everything to me. They were able to fit us in quickly and Billy the electrician who fitted it was on time, really friendly and polite and did a really neat job. I was so impressed from start to finish and would definitely recommend.
Customer in Leicestershire
Posted on 24/01/2022
, work completed 24/01/2022
Recommended
Great product and service.
We would like to say how pleased we are with our recent installation. Right from the onset with your visit to us to explain the various options and configurations you have been extremely professional. Your installation crew were courteous and left our property without any mess to clean up. Overall would highly recommend you to anyone considering solar panels.
Kevin and Hazel in Leicestershire
Posted on 30/10/2020
, work completed 23/10/2020
Recommended
Great team
Great work by Shirley, Gareth, Jake and Billy to install a large solar system along with a Tesla Powerwall and two charging points which is working better expected. Thank you team.
Customer in Leicestershire
Posted on 02/08/2020
, work completed 01/08/2020
Recommended
Very good job
I have received excellent service throughout my dealings with Power Pac. I have been most impressed with their communication and workmanship and have no hesitation in recommending them to my friends and colleagues.
Sharon, Leicestershire
Posted on 29/09/2019
, work completed 29/09/2019
Recommended
Professional and efficient job
Professional installation of two electric vehicle charging points. Arrived early to begin work, tidied up on completion, including all excess dirt from groundworks and hoovered internal areas. Polite and courteous throughout.
Adam, Leicestershire
Posted on 21/06/2019
, work completed 21/06/2019
Recommended
Great job, prompt and efficient
On time, experienced, efficient. Fixed one or two things not necessarily in scope of the work quote as well.
Which? Trusted Traders Consumer
Posted on 08/05/2019
, work completed 08/05/2019
Recommended
Powerpac Saved The Day!
When everybody else said no powerpac said YES! cant thank Gareth and his team enough, we were let down by another company at the 11th hour. It was critical that the job took place on the day we'd planned. Gareth arranged for one of his electricians to be on site at the agreed time. The foreman reported how professional and knowledgable he was and thanks to Powerpac our job was back on track and completed on time. Can't speak highly enough about the customer service we have received. We will use their services again and would recommend them to anyone! Thanks
Customer in Leicestershire
Posted on 04/04/2019
, work completed 01/04/2019
Recommended
Above expectations
Good communication, tidy, respectful, would recommend.
Aaron, Nottinghamshire
Posted on 25/03/2019
, work completed 25/03/2019
Recommended
Very good
Have used Power Pac for 18 yeas. Very professional, a trusted trader. Highly recommended.
Reginald, Nottinghamshire
Posted on 01/03/2019
, work completed 01/03/2019
Recommended
Excellent work
I asked Powerpac to supply and install a Tesla Powerwall and Zappi electric vehicle charge point, because I was very satisfied with the solar panels which Gareth installed in 2012. They are punctual and extremely helpful, arranging their visits to fit in with my work schedule. They are always happy to answer questions and their after care is second to none. I have no hesitation in recommending the Powerpac team.
Customer in Derbyshire
Posted on 04/12/2018
, work completed 19/10/2018
Recommended
Good service and a very good installation
Powerpac recently installed an solar PV system, including Tesla Powerwall in my house. Pre-sales, they were very good at answering questions. Shirley arrived to do the survey within a few seconds of the agreed time. (I do wonder how long she had been parking just round the corner!) The survey was done efficiently, although somehow the hot water tank wasn't noticed. Scaffolding arrived on time and was removed very quickly after the job was completed. Actual installation was done very quickly, tidily and appeared to be to a very high standard. There were some issues came up during installation, e.g. incompatible options having been ordered, or the panels not actually fitting onto the roof in the agreed layout, but these were easily resolved. There were also some issues around registration of the Powerwall system with Tesla which I was told "would be sorted out", but I sorted them with a call to Tesla support a couple of days later. Post-installation there was good follow up and all the supporting documentation arrived very quickly.
William Deeley
Posted on 18/09/2018
, work completed 18/09/2018
Recommended
Great company.
After being told by another company I'd have to have a load of extra work done, I got a quote from Power Pac. They fitted exactly what I wanted and were pleasant, helpful, and professional every step of the way. I'd recommend them in a heartbeat!
Stacey, Dorset
Posted on 17/09/2018
, work completed 17/09/2018
Recommended
Brilliant job
So good to have someone do what they say they are going to do.
Stephen, Derbyshire
Posted on 29/01/2018
, work completed 29/01/2018
Recommended
Tidy and professional
The engineer prepared the area and confirmed everything with me before proceeding. The job was done to a high standard. The area was tidy and looks well. Excellent job.
James, Derbyshire
Posted on 23/01/2018
, work completed 23/01/2018
Recommended
Super quick and friendly
Prompt, caring, quick and knowledgeable. On time and tidy. Spot on contractor.
Daniel, Leicestershire
Posted on 22/01/2018
, work completed 22/01/2018
Recommended
Super job and service
Great service, prompt and quality for my EV charging point. Would have no hesitation in recommending Gareth or Shirley again. Thank you so much.
Matthew, Clwyd
Posted on 25/10/2017
, work completed 25/10/2017
Recommended
Attention to Detail
Power Pac fitted an external vehicle charge point. They were knowledgeable and to install and on the day completed the job with lots of attention to detail.
Jane, Leicestershire
Posted on 01/09/2017
, work completed 01/09/2017
Recommended
Good
Maurice, Leicestershire
Posted on 17/08/2017
, work completed 17/08/2017
Recommended
My Review
I made a list of the ten (local) approved electrical contractors for installation of an EV charge point at my home. Power Pac was the first I called. I was so impressed by the pre-sales and on-site same day assessment, that I actually didn't call any others. Work carried out to a high standard on time. Not the cheapest, but very good value.
Steven, Leicestershire
Posted on 12/07/2016
, work completed 12/07/2016
Recommended
Job well done
Power Pac installed a car charger at my home. From first contact everyone at Power Pac were very efficient. Jamie, who did the installation, was professional and friendly. Shirley provided excellent customer service throughout. We would highly recommend this company.
MMorgan
Posted on 03/06/2016
, work completed 03/06/2016
Recommended
Excellent job, once again
Good service from quotation to completion, no problems.
Keith, Leicestershire
Posted on 21/03/2016
, work completed 21/03/2016
Recommended
Beyond all expectations
Right from the start I was impressed with the proficiency of this company. The survey was thorough & Shirley came well prepared. Options were clearly explained, questions fully answered & reassurances given. Throughout, I was kept well informed, the scaffolding team were punctual & worked quickly as did the team who came to install the panels. Everyone was friendly & polite, helpful & efficient. I had had several reservations, but these were soon swept away & I am delighted. A fantastic firm.
Jean, Leicestershire
Posted on 15/12/2015
, work completed 15/12/2015
Recommended
Brilliant, prompt and professional
Quick, reliable and efficient Solar System installation, would definitely recommend this company. EV Charger installation - same professional installation. Very pleased
Jill, Derbyshire
Posted on 03/12/2015
, work completed 03/12/2015
Recommended
Excellent service
Could not fault the installation of Rolec EV Charing point. No hesitation in recommending.
Rosaleen, Derbyshire
Posted on 18/11/2015
, work completed 18/11/2015
Recommended
Fantastic Company
All through this process Power Pace has been professional, competent and polite. They were informative and good and tidy work. Very Impressed.
Diane, Lincolnshire
Posted on 10/11/2015
, work completed 10/11/2015
Recommended
Very proficient
Fast, clean and efficient fitting of 12 solar panels (pv). Discussed specific requirements with fitters which were happily adhered to.
Michael, Northamptonshire
Posted on 06/11/2015
, work completed 06/11/2015
Recommended
Excellent service
An initial visit took place in which they outlined various option open to us with clear information and absolutely no pressure. The work carried out was to an excellent standard and they cleaned up thoroughly before leaving. They clearly take a great pride in the performance of their company
Bill, Lancashire
Posted on 26/06/2015
, work completed 26/06/2015
Recommended
Highly recommended.
Superb service, both before and after installation. Fitted quickly and within very tight timescales.
Simon, Leicestershire
Posted on 23/06/2015
, work completed 23/06/2015
Recommended
Excellent job.
Everyone concerned did an excellent job, from the scaffolders through to the electricians and office staff. A truly hassle-free experience.
Sylvia, Leicestershire
Posted on 20/03/2015
, work completed 20/03/2015
Recommended
Prompt, efficient.
Arrived on time, on date arranged. Courteous. Good team work between roofers and Power Pac staff. Cleaned up after, put moved stuff back in place. System well explained. Shoes removed in house.
Mike, Leicestershire
Posted on 19/03/2015
, work completed 19/03/2015
Recommended
My Review
From the first time I made contact with Power pac they were professional & knowlegable. There was no pressure, no 'flannel' just what I believe to be a good, honest service. I met with a lot of Solar panel companies & Power Pac stood head & shoulders above the rest. They've followed through with a speedy, tidy, professional installation. The garage is cleaner than when they started. I would most definitely recommend.
Marie, Leicestershire
Posted on 19/11/2014
, work completed 19/11/2014
Recommended
Good Investment
I had 3 quotes, 2 from National companies, 1 local (Powerpac). Shirley (of Powerpac) did a thorough survey which inspired confidence, compared to the Nationals. Powerpac price was competitive and she priced several options. I had requested a price for the least expensive panels (Chinese), a European manufacturer and panels with black frames to be less conspicuous. I chose black (a Norwegian company) and although not the cheapest they look good and I'm very satisfied with my choice. Installation was an exercise in efficiency. It was arranged entirely to suit my convenience, the scaffolding was fitted on schedule. The panels were fixed the next morning and Gareth arrived mid morning to complete the wiring. I wanted the inverter to be installed in my attached garage with the generating meter in the house. Gary was very sympathetic to my wishes and completed the work in a highly competent professional manner; an object lesson in craftsmanship. By late afternoon the system was commissioned and generating! My decision to use a local contractor was fully vindicated and I am thoroughly delighted with the total experience. I would have no hesitation in recommending most highly this excellent company.
wollaton
Posted on 11/10/2014
, work completed 11/10/2014
Recommended
Rambler
Right from the onset when Shirley came to assess my property and design my solar system, arranging the scafold, to Gareth and roof crew expertly fitting everything, nothing could have been more professional speedy and simple. I got the best deal out of 4 or 5 quotes, the rest were not very professional, one even tried to perswade me to have something I did not want. Gareth even put the inverter in a different place to normal, he even agreed it was a good place . This was the Best Investment I have ever made, just over 3 years ago. I have been generating more than the estimated so by the end of this year I will have received about half my original investment back. I would highly recommend this company to anyone, as I did to 2 of my friends who chose PowerPac after having other quotes, and they were and still are highly delighted.
Rambler
Posted on 23/09/2014
, work completed 23/09/2014
Recommended
Fitting Solar Panels
Right from their first visit and surveying of the property the company were thorough and professional. The scaffolding was installed when stated with no damage to the garden, and the fitter arrived the following morning and everything was completed in 1 day. 2 days later as stated the scaffolding was removed. Our panels generate around £1400 per year, which is slightly better than estimated and are well on their way to repaying our investment already. The best investment I have ever made.
tilloweb
Posted on 23/09/2014
, work completed 23/09/2014
Recommended
Best Energy Saving Product Installer in Leicester
They were the best for the price for my house for the PV, then my friend and my son in law had them fitted and again i used then on my another property, they will work round you as required as Shirley is the expert designer and Gary wiil do a first class job and very professional and they will look after you if have any problems as it is family run buisness .
manoj66
Posted on 23/09/2014
, work completed 23/09/2014
Recommended
Thorough satisfactory performance all round.
I had solar panels with battery back-up fitted by Gareth McGuire of Powerpac. His quoted price was less than I expected and although substantial, it has proved to be a very good investment. My electricity bill for the 6 months of Summer was less than £14, and I got nearly £500 back in feed-in-tariff during the first year (remember some of the early morning energy has to go into recharging the batteries after they had met my needs during since the previous sundown). His workmanship was meticulous and the installation was fitted very unobtrusively in my garage. He cleaned up each evening before leaving the site, and he came and went reliably in keeping with his arrangements. He dealt with all my pre-sales and post-sales e-mails promptly, courteously and competently, and was quite happy to satisfy my curiosity while he was working. He supplied copious documentation about the system components, although I have hardly needed to consult it as the system requires no attention from myself at all. I have no hesitation in recommending Powerpac for this type of work. I got value for money and a thoroughly professional response and I also recommend paying out the extra money for battery storage to give yourself a high degree of protection from power outages and rising electricity prices.
veteran
Posted on 22/09/2014
, work completed 22/09/2014
Recommended
Good supplier
Throughout Power Pac maintained good contract. The job was delivered on time and to specification. Also, maintained good after sales service.
Robert, Leicestershire
Posted on 05/09/2014
, work completed 05/09/2014
Recommended
Which? Local Review
Good value and were extremely helpful in explaining the systems on offer and did the installation at the time stated.They even helped with the quite fiddly OFGEM forms.
steve johnson
Posted on 27/08/2014
, work completed 27/08/2014
Recommended
Excellent job
Power Pac were friendly, efficient & very professional. Shirley & Gareth answer any queries very promptly. Both Gareth & Shirley plus their telephone receptionist are easy to talk to & very friendly. They did an excellent job and I am pleased with the result.
John, Leicestershire
Posted on 18/02/2014
, work completed 18/02/2014
Recommended
Which? Local Review
Very professional organisation. Answered my many questions and updated the design to my whims with no issues. Extremely friendly approach and installed within two weeks of agreeing the contract. They were also the cheapest of 7 quotes and I am extremely please with the end product.
mjy58
Posted on 26/08/2011
, work completed 26/08/2011
Recommended