Premier Drainage Company Ltd

We have had a leak in our cellar for over 6 months, had 3 other companies out to try to find and fix the problem, with no luck. We were put in touch with Premier Drainage Company by our insurance company - from the start we felt we were in very capable hands. They did a camera survey, then told us they would have to expose our main drain below the kitchen in the cellar, fix the leaks and put in a liner. This was done over 2 days. They were tidy, punctual, knowledgeable and went the extra mile to sort all the problems. I cannot recommend them more highly and wish we had found them sooner!

Iain responded promptly to my initial enquiry and was very helpful on the phone. Aaron was the engineer on site and he was very professional. He located two broken drainage pipes and showed me video footage of the pipework underground. He cleared one blockage and provided helpful advice on the pipework. The CCTV images were very clear and he also produced a neat site plan for me which is very clear. I was very pleased with the service and the price was competitive.

I’ve used this company twice in 3 years now for clearing blocked soakaways. The latest was in the middle of the pandemic and I was impressed once again by Aaron who diagnosed, cleared blockage and have ongoing advice, at the same time as being friendly courteous, and getting the job done within the hour so keeping costs down. Handled a tricky situation between two neighbours with drain going into neighbouring property, highly professionally which was most reassuring. Maintained distance and hands free payment. My neighbour was also impressed. Would definitely recommend and use again.

I phoned them first thing in the morning regarding a blocked manhole. After a discussion regarding the problem with further information to help us in the future they promised to come out by about lunchtime. At 12.30 the specialist arrived and set to work and within a short period of time the blockage was cleared. Everything was washed down and disinfected and tested and working well. The young man couldn't have been more helpful. We heartily and unreservedly recommend this company for its exceptional service and will be using it again soon to have a new manhole lid installed as a replacement.

Soil pipe on outside wall blocked, called yesterday, late pm, agreed visit 8.30 today 4/6/20, min 1 hour call out £80 + VAT. Owen arrived promptly, examined site and advised he would make hole in downpipe and examine pipe back to all toilets connected. 30 mins later, had cleared, asked for toilets to be flushed and put access plug into hole in pipe. Finished total 50 mins.

I have used Premier Drainage Company twice now to clear blocked drains on my property. On both occasions, they have been able to attend very promptly (on the same day today). Aaron was extremely polite, efficient and sorted the problem out with a minimum of fuss and disturbance. Today, he explained what had caused the particular problem, and we will be able to ensure it isn't repeated. He kindly liaised with my neighbours, whose property he also had to access. All in all, he made a nasty problem a simple one, and I felt their clearly explained charging system was very reasonable and good value for money. An unhesitating recommendation from me!

Chose this company from their reviews on Google, said they would be straight over after they had completed their current job, also explained their minimum charge which seemed reasonable. Attended as promised and drains cleared very quickly followed by a cctv survey where the problem was identified as roots growing into the drain. Options were discussed with a recommendation of inserting a liner into the drain, a rough quote on how much this would cost seemed reasonable but Iain from Premier Drainage said there was no rush and to check out prices online, no hard sell. Cost of the initial call out was the minimum charge and having checked online the subsequent work is competitively priced. Overall a professional company who I would thoroughly recommend.

Premier Drainage were on site within 1 hour of placing a call following effluent escaping from our shared drain at the rear of our property. Ronny got straight to work and investigated the source of the escape using a camera and dye tracing. He also visited our neighbour to confirm his findings that the issue was outside our boundary caused by a surface water drain blockage downstream. Ronny took steps to clean up the escape, used disinfectant to treat the spillage and provided us with a report of his findings. This enabled us to approach our water provider highlighting the issue was outside our property and further downstream. Premier Drainage were open and transparent about their billing and explained what they would do up front. The level of professionalism displayed and response was first class. Shortly after Ronny left I called the Director of the company to pass on our appreciation and high level of service we received. I would not hesitate in recommending Premier Drainage for anyone that needs a professional and rapid response with a reasonable and fair price.

Our emergency drainage insurance sent plumbers who told us it would cost more than £1500 to fix our blocked pipe. The insurance then said we weren’t covered at all! I used the Which? trusted trader website to find Premier drainage. They came the next day and fixed the problem, within an hour and for under £100. They were efficient, professional and got the job done. I was very happy with their honest service and would definitely use them again.

Had problems with a blocked drain. Premier came at time agreed and Aaron was really helpful, dealing with problem efficiently. Had a different problem a few weeks later and was happy to use Premier again who again came as scheduled. Happy to recommend.