Premier Heating Solutions Ltd

We needed all of our under sink drainage pipework in the kitchen to be re-installed as well as re-attaching supply pipes to the wall. We had been let down by other companies. Premier Heating Solutions provided a confident, professional approach from the start. A plumber called us back within an hour of our inquiry and arranged a diagnostic visit. All prices and working procedures were clearly explained; an email confirmation followed together with an appointment reminder the day before. Steve visited us on time and explained clearly the work needed. A quote followed by email later that day, with a simple electronic process for accepting it. An appointment was sent within a few hours of our accepting the quote. James M carried out the work for us and found it to be more complex than anticipated. Despite his having to spend over 3 hours on-site, and driving off to collect additional parts, there was no increase in the quoted price. Throughout the work, we were kept fully informed of progress in language we could easily understand! Both engineers wore masks as we'd requested and observed Covid protocols

Excellent service, really pleasant polite team that tackled an ancient boiler and system quickly and efficiently

On 2/9/21, we awoke to no hot water. I rang Premier Heating at 8.45 am and left a message on their answerphone. At 11.40 am, with apologies for the delay, Vicky rang to arrange a visit from an engineer. The deal was that the engineer would make a diagnostic visit for £70 + VAT. If he could resolve the problem at the same time, the above fee would be waived in favour of a fee for correcting the fault - also £70 + VAT as no spare parts were needed. The engineer was booked to come between 3.0 and 5.0 pm the same day. He arrived at 3.01 pm with an attendant apprentice. By 3.40 pm, the problem was solved, backed up by checking the central heating system as well as the hot water supply. One could hardly ask for better service.

Hot water tank started leaking 8 months after installation. Calum came out on Monday to diagnose the fault and identified an issue with the factory fitted seal on the flow inlet, tank was replaced by James on Wednesday quickly efficiently with no mess. Fantastic aftercare service.

I asked Premier to quote for servicing our boiler, fitting a replacement radiator and re-fitting an old one to allow the wall behind it to be redecorated. The quote came through quickly and I phoned to arrange the appointment for the work to be done. Got through to Vicky in the office who was very helpful and booked the work in for a few days later. James arrived on time and kept us informed of progress, then checked with us when it turned out the old radiator would need to be removed completely and refitted at a later date. The work was completed in good time and I was really pleased with the workmanship and friendly communication throughout.

We were very pleased and satisfied with the professional service provided by the engineers, Oli and Carl and the “back up team” We are very happy with the installation. We would happily recommend your company at any time. Thank you

Turned up on time, were clean, careful and businesslike. Completed the work in good time, and the system works well, no hesitation in recommending them at all. Have a service contract with them taken out at the time, they contact me when service is due, and again provide an excellent service. They turn up on time, get on with it, clean up as required, are always courteous and friendly, explaining as and when required what they are doing.

Premier Heating installed a new boiler 1 year ago, which was a great experience. Proactively contacted me for the annual service. Next day Engineer arrived within the agreed time window. Great first impression of the Engineer was friendly, knowledgeable & helpful. Also efficient and went above & beyond with questions whilst he was here. Would have no qualms recommending Premier Heating. Was a nice to experience an engineer who appeared to enjoy his job & engaging with customers!

After a boiler failure Premier were recommended as approved installers through the rapid install scheme with Worcester Bosch. From survey through to installation and follow up... great communication and the engineers were prompt, efficient and friendly, which is a relief when you have no heating or hot water and have a family member with a severe disability. Small issues were dealt with quickly and effectively and I am more than pleased with my new Smart Boiler and Premier Heating Solutions. Zach, James and Steve did a great job and that is why I would recommend Premier. I have also signed up for the Gas Boiler Service Plan that gives me peace of mind that any future issues will dealt with by the professional team at Premier! Thanks!

I have been using the company for several years which speaks for itself. They are consistently reliable professional and good to communicate with. Looking at the job done yesterday which was to replace 3 toilet pans and covers they turned up on time, took all the measures needed to protect the carpets, took all the time needed to remove the old sealant (difficult and time-consuming) and cleaned up thoroughly. Both engineers (one an apprentice) were polite and communicative. In summary a top class experience. In addition the company had previously spent a lot of time and resource to find replacement pan seats and covers for the old toilet pans. None of the right size could be located which was my expectation but the fact that the company did extensive research was typical of their normal high standards.