Premier Heating Solutions Ltd

We recently had our boiler fail in the office over the winter period and called Premier to fix. On understanding it was well passed being fixed we agreed a new one to be installed. Within four days a new boiler installed, very professional and couldn't be happier. Harley noted as being particularly friendly, helpful and taking time to explain all of the functions and settings. Not only is it much cheaper to run, but better for the environment too. 5* communication, service and delivery at such short notice!

George + Tyler installed a combi boiler for me, with a few necessary customisation elsewhere, and the work was completed on time, with the work areas were left in a clean and usable condition afterwards. They happily answered any questions I had, or queries about changes, even after the job had finished etc. I would highly recommend Premier Heating Solutions, especially George and Tyler.

Initially Darren came out to service the boiler. He quickly identified that it needed to be replaced and a quotation was emailed to me promptly. The day before the installation Ollie arrived to carry out a power flush of the system. He called ahead, as requested, and arrived within the timeframe he gave. He familiarised himself with the property, explained what was going to happen and carried out the work within the allocated time. The next day Chris arrived on time. He too familiarised himself with the property and explained what he was going to do. Both engineers kept me updated throughout the job and Chris ensured I was happy before he left. They were both kind, professional and tidy.

Having lived in our four bedroomed house for 45 years and had various plumbers over the years with sadly variable skills the resultant pipework looked like a spiders web in our airing cupboard and the consequences resulted in leaking air valves/very bad hot water flow downstairs and build-up of lime scale James came to our rescue and methodically checked everything at the quote stage: what should be done and convinced me the eternal cynic that he really knew what he was talking about and justified his quote in layman's language. The resultant day long job once again proved to me that James knew what he was talking about.....he clearly communicated during the job at every stage of alteration what he was doing and why, which increased my trust in his skill sets. One week later I can now confirm that I am absolutely delighted and signed up for Premiers Annual Service Contract without a second thought

I contacted Premier due to poor Hot water flow in my property, from start to finish they were very open about my options and answered all of my questions. On installation the engineers were friendly and did a great job, even staying a bit longer to make sure everything clean / tidy and the system was working as expected and again answering my questions about on going maintenance etc. Excellent service I would highly recommend using Premier.

Chris and Ollie worked extremely hard on our very complicated cylinder removal and replacement. The job took 4.5 days which was a lot longer than expected but Chris and Ollie worked very late several nights to try to keep on track and keep us with hot water on overnight. Even on those late nights Chris was happy to explain exactly where the job was up to, what the next steps were and how long he thought each step would take. I never felt he was rushing out of the door even after a very long day!. They were neat and tidy, polite, friendly and trustworthy and I felt safe with them in my home and comfortable leaving them in the house as well. The initial quote from Zach was very clearly laid out and competitively priced and did not change, except to add a few extra parts which had been discovered as faulty along the way. We had anticipated this, so we were okay with that. We were entitled to 10% off those parts as part of the Premier membership which came included for a year with our initial quote.

booked Premier Heating Solutions for an Unvented cylinder repair and was really impressed with the service. They arranged a same-day appointment which was a huge relief, and George carried out the work. He arrived on time, was very professional, and completed the repair quickly without any fuss. The job was done to a high standard, and he left the work area spotless, which I really appreciated. It’s rare to find such a clean and efficient tradesperson. I felt reassured throughout the process and the price was fair for the quality and speed of service provided. I would definitely recommend Premier Heating Solutions and George in particular for anyone needing reliable and prompt heating repairs.

I am a retired professional mechanical engineer and have worked in an environment noted for exacting standards of technical and commercial competence. Consequently I now find, so often, the services provided in the domestic servicing of heating systems are often inadequate in terms of high costs and poor delivery. That has not been my recent experience with Premier Heating Solutions, the work they have recently completed at my country cottage which embraced both traditional plumbing and the installation of modern controls to an elderly heating system has been successfully undertaken with the minimum disruption amd at a reasonable cost.

Ejaz from Premier Heating Services serviced my gas boiler and cleaned out my heating feed and expansion tank. The work was carried out both professionally and tidily. I particularly appreciated the way in which the various steps in the work were explained to me.

The initial meeting was carried out in a professional manner. Everything was explained in detail and then emailed over within an hour. They arrived on time and all work was carried out to a high standard with a friendly attitude. Can not recommend more highly.