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Premier Heating Solutions Ltd

4.9

874 Reviews

Opening Hours
Today - 09:00–17:30
  • Monday 09:00–17:30
  • Tuesday 09:00–17:30
  • Wednesday 09:00–17:30
  • Thursday 09:00–17:30
  • Friday 09:00–17:30
  • Saturday - Closed
  • Sunday - Closed

About

From our offices in Pangbourne our friendly, customer-focused team offer a wide range of services. From leaky pipes to heating repairs, dripping taps to old boiler nightmares, you can count on us to keep your home cosy & warm.

We've been looking after families in Berkshire and Oxfordshire for over 15 years and understand when something goes wrong with your plumbing or heating, you want it fixed - quickly & reliably.

Why our customers choose us:

• Same-day service for priority customers
• Transparent fixed pricing for all services
• 90% of breakdowns are fixed on the first appointment
• A No Fix No Fee Guarantee on repairs
• Directly employed, fully insured engineers
• Industry leading guarantees
• 24/7 support included with your new boiler
• A range of repayment options
• Your new boiler installed in as little as 48hrs

With Premier Heating Solutions, you can rest assured that your home is in safe and capable hands. Call us now on 01491 671718.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Radiators and central heating
    • Gas safety testing and inspection
    • Boiler repair
    • Power flushing
    • Underfloor heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • More Services

    • lpg
    • vaillant
    • worcester

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

4.9
874 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Loo running
Customer Service
Quality
Value
They came promptly and stopped the loo running, but discovered a leak between the cistern and the loo. They returned the next day to complete the work. I had used them to instal the boiler and to locate the loop to repressure the system. There was a leak on that which they fixed. The wotkmen are all very personable and competent. Wouldn't hesitate to recommend them.
Customer in Oxfordshire Posted on 17/01/2024 , work completed 05/01/2024
The trader replied (on 19/01/2024)
Thank you for leaving a positive review! We are glad that your toilet is all fixed and working. I will be sure to pass on to our team your kind words. All the best!
Premier Service!
Customer Service
Quality
Value
I have used Premier Heating Solutions before, and had no hesitation to go back to them again. After a boiler failure at home, the team managed to squeeze me in to solve my lack of heating and hot water in the middle of December. The office team, the quote team, and the plumbers are all friendly and approachable, listen to your needs and ultimately deliver a first class service. The plumbing team were on time, tidy, friendly and achieved the job exactly as I would have hoped. Don’t hesitate to use them, you’ll be glad you did.
Customer in Hampshire Posted on 15/01/2024 , work completed 13/12/2023
The trader replied (on 19/01/2024)
Thank you for taking the time to share such lovely feedback with us. We are happy to hear you were pleased with our services and with our team. We look forward to assisting you in the future!
New boiler and cylinder
Customer Service
Quality
Value
very pleased with the work excellent job Karl and Harley were very helpful Would recommend the company
Customer in Berkshire Posted on 11/01/2024 , work completed 10/01/2024
The trader replied (on 08/02/2024)
Thank you for the glowing review! We will be sure to pass on to carl and Harley your kind words, All the best.
Simply the best!
Customer Service
Quality
Value
The Premier engineers that attended my house were fantastic. They were punctual, polite, tidy and genuinely concerned to understand the problems I had with my underfloor heating's performance. They diagnosed a series of matters needing attending and took the time to talk me through the proposals. Their real-time quoting system for the additional work left no doubts as to what was to be done and how much I would pay. They proceeded to make the repairs and test the system. A few hours after they left, my house was already warm and comfortable. Now I know about Premier, I have no need to ever need to find another heating engineer to look after my home.
Customer in Berkshire Posted on 13/12/2023 , work completed 11/12/2023
The trader replied (on 21/12/2023)
Thank you for your generous feedback! We are very happy to here you are satisfied with our services and with our engineers work. We are always here if you need us. All the best.
Great, incredibly helpful and quality work
Customer Service
Quality
Value
Carl from Premier recently moved two radiators and added a third into our house. The job turned out to be a bit more complex than originally thought, and it took him a bit longer than expected because of the complexities of our house. He was really patient throughout, kept us up to date on what needed to be done and he as really easy to talk to. The works been finished, to a really high standard, and the invoice came through promptly and at the original quote from the office. Couldn’t recommend Premier highly enough, Carl was a super ambassador for the company.
Customer in Berkshire Posted on 30/11/2023 , work completed 29/11/2023
The trader replied (on 05/01/2024)
Hello, and thank you for this positive review! We are so pleased to hear you are happy with your radiators. We will be sure to pass on to Carl your kind words. We are always here to help.
Lovely job - delighted with the work
Customer Service
Quality
Value
I’ve used Premier Heating a few times over the years (boiler install and other bits). We’ve always been happy with the work. This time we had to install an enormous radiator with a less than direct route for the pipe work. Also some other radiator tweaks. Tom was our allocated engineer who was great throughout. Thoroughly professional, tidy, good fun, diligent and truly knowledgeable. Another thing which is really important to me and what I like about Premier is that they turned up to quote when they said they would, the quote was with me within the day, and the engineer turned up on the appointed day too. We all have busy lives and conflicting time pressures and this part of their business can’t be understated. I have absolutely no hesitation in recommending Premier Heating.
Customer in Oxfordshire Posted on 25/11/2023 , work completed 23/11/2023
The trader replied (on 04/12/2023)
Thank you for leaving a review, we appreciate you supporting our business! We are pleased to hear you were happy with Tom and will pass over to him your kind comments. If you need anything we are always here to help.
Fantastic Services
Customer Service
Quality
Value
After having trouble finding an appointment with my previous service provider, I did a bit of a research - actually used a search engine and found Premier Heating Solutions. I am so glad that my previous provider was "too" busy and I found Premier Heating! First thing first, they are very professional - everything happens within the provided time period, with the highest quality you would expect and with best professionalism that is possible. They come on time, they get things done and they get them done to way above expectations. The service engineer who came over, did check every single thing that needs to be checked and even went beyond to ensure extras are done to ensure us a safe winter. I cannot thank enough! More to add here, I also asked for a quote for some extra work that I was planning to do and this made me get even more impressed. Service engineer not only explained what was the art of possible but also discussed with me in full detail what I wanted and why to ensure that the work to be carried out would meet my expectations. At the end, he suggested that I should not be moving forward as it wouldn't actually help with my problem and that's what you need for a business and an expert - honesty. This honest approach has made me trust them even more. I only have great things to say about Premier Heating - I am looking forward to working with them more.
Customer in Berkshire Posted on 24/11/2023 , work completed 15/11/2023
The trader replied (on 04/12/2023)
Thank you for sharing your experience with us! We appreciate you leaving a positive review and are glad to hear you trusted our team and was pleased with your boiler service. We are always here to help.
Replacement radiators
Customer Service
Quality
Value
Premier Heating Solutions replaced my old radiators, I would thoroughly recommend them, from the initial enquiry through to the installation it was prompt and efficient. Questions were answered really quickly and when I changed my mind on the size of radiators to be installed my order was amended and installed with no problem! The team that deal with enquiries/ quotes were a pleasure to deal with, and Carl who was the heating engineer was polite, efficient, listened to me and resolved any problems. All rooms/ stairs were covered with dust sheets and left clean and tidy.
Customer in Oxfordshire Posted on 17/11/2023 , work completed 03/11/2023
The trader replied (on 04/12/2023)
Thank you for the 5-star review! We are happy to hear you are pleased with your new radiators, also with Carl and the teams helpful services. We are always hear to help.
Excellent service.
Customer Service
Quality
Value
I was very pleased with the excellent service carried out on my faulty gas boiler. YourEngineer Neil persevered to discover the problem. He then went and fetched the required part to fix the fault, repaired the boiler and thoroughly tested it to ensure all was OK. He was friendly, knowledgeable and very efficient. An excellent service.
Customer in Berkshire Posted on 15/11/2023 , work completed 03/11/2023
The trader replied (on 16/11/2023)
Thank you for taking the time to leave us a review! We will be sure to pass onto Neil how pleased you was with his work. We are glad to hear that your boiler is fault free and we are always here if you need us.
Friendly and professional service!
Customer Service
Quality
Value
Premier heating services were excellent throughout the process of getting my boiler serviced. It was quick and easy to book and pay online. The engineer was very friendly and helpful in asking my many questions. Good value and great service, will definitely use again!
Customer in Berkshire Posted on 05/11/2023 , work completed 31/10/2023
The trader replied (on 16/11/2023)
Thank you for sharing your experience with us! We are glad to hear that you was happy with your boiler service, and with our team. We look forward to working with you again in the future. All the best.