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Premier Heating Solutions Ltd

4.9

874 Reviews

Opening Hours
Today - 09:00–17:30
  • Monday 09:00–17:30
  • Tuesday 09:00–17:30
  • Wednesday 09:00–17:30
  • Thursday 09:00–17:30
  • Friday 09:00–17:30
  • Saturday - Closed
  • Sunday - Closed
See customer reviews & leave a review

About

From our offices in Pangbourne our friendly, customer-focused team offer a wide range of services. From leaky pipes to heating repairs, dripping taps to old boiler nightmares, you can count on us to keep your home cosy & warm.

We've been looking after families in Berkshire and Oxfordshire for over 15 years and understand when something goes wrong with your plumbing or heating, you want it fixed - quickly & reliably.

Why our customers choose us:

• Same-day service for priority customers
• Transparent fixed pricing for all services
• 90% of breakdowns are fixed on the first appointment
• A No Fix No Fee Guarantee on repairs
• Directly employed, fully insured engineers
• Industry leading guarantees
• 24/7 support included with your new boiler
• A range of repayment options
• Your new boiler installed in as little as 48hrs

With Premier Heating Solutions, you can rest assured that your home is in safe and capable hands. Call us now on 01491 671718.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Radiators and central heating
    • Gas safety testing and inspection
    • Boiler repair
    • Power flushing
    • Underfloor heating

  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment

  • Plumbers

    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance

  • More Services

    • lpg
    • vaillant
    • worcester

My work

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

4.9
874 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Recommended

Recommended

by 100% of customers
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Very good work, courteous and thorough engineer
Customer Service
Quality
Value
Our annual boiler service was done today (oil boiler). The engineer was polite and professional and seemed to do his job thoroughly and capably. No mess or fuss.
Customer in Berkshire Posted on 23/06/2022 , work completed 23/06/2022
Recommended
The trader replied (on 09/03/2023)
Its our pleasure to help with your annual boiler service, at Premier Heating Solutions we always strive for excellence. We appreciate you taking the time to leave us a wonderful review.
Boiler Replacement
Customer Service
Quality
Value
My old boiler flu and cylinder were replaced in two days at the agreed price. The job was complicated as the boiler and cylinder were in reversed positions so all the piping had to be replaced. A very quick job considering all the work needed. Callum the main engineer did an excellent neat and tidy job of all the work particularly the plumbing. From asking for a quote to completion of the job took no more than three weeks. All the people I came into contact with were helpful and very efficient so there was no hassle sorting out problems. In fact the only problem was when the removal of asbestos looked like putting the cost of the job up by 50%. This was quickly resolved by payment of a much smaller amount. I would thoroughly recommend this company and if i need any further work in the future will definitely use them again.
Customer in Berkshire Posted on 23/06/2022 , work completed 21/06/2022
Recommended
The trader replied (on 09/03/2023)
Thank you for your fantastic review regarding your new boiler installation, it means so much to Premier Heating Solutions and the team to hear wonderful comments like this. It will be our pleasure to provide any further assistance you may require.
Replacement boiler.
Customer Service
Quality
Value
James and the various lads who came to assist were unfailingly cheerful, energetic, and efficient. An absolute mare's nest of pipes and joints was simplified, and I'm very pleased with how it looks now. They cleared up after themselves and left the place very clean and tidy.
Customer in Berkshire Posted on 10/06/2022 , work completed 10/06/2022
Recommended
The trader replied (on 09/03/2023)
Thank you for your wonderful review, we're pleased to hear James and the team completed the installation of your new boiler in such a professional manner. We will pass your comments on to the team.
Excellent service from A to Z
Customer Service
Quality
Value
The service I received from Premier Heating Solutions was amazing. Right from the initial quote which was clearly broken down, through to the install, everything was handled professionally and on time. We had a new boiler fitted by Aaron who was excellent, really knowledgeable and efficient - exceptional. I would 100% recommend using this company - they do exactly what they say they are going to do - a rare find nowadays!
Customer in Oxfordshire Posted on 30/05/2022 , work completed 27/05/2022
Recommended
The trader replied (on 09/03/2023)
Wow! thank you for your amazing review regarding the installation of your new boiler. It gives potential customers more confidence in using Premier Heating Solutions so reviews like yours really means the world to us.
Excellent service
Customer Service
Quality
Value
Premier Heating were extremely helpful and professional from the quotation visit, where James explained everything in thorough detail, to the completion of the work, where Vernon stayed into the evening to make sure everything was finished. Communication with the office was prompt and helpful and the work was scheduled within a couple of weeks. Several jobs were required and Vernon managed to complete them all the same day. Care was taken to explain all possible options, and the work was completed to a very high standard. Good tradesmen are hard to find, so I would strongly recommend!
Customer in Berkshire Posted on 20/04/2022 , work completed 11/04/2022
Recommended
The trader replied (on 09/03/2023)
Thank you for your lovely comments, we really appreciate you taking the time out of your day to leave a 5-star review.
Rubbish!
Booked my first appointment with this company and was advised the appointment was between 7am and 1pm. I received regular emails about the booking, reminding me of it and to be sure to let them know if I need to cancel. I get up at 6.00am, having made arrangements to stay at home for the day, remove all the aesthetic housing and clear a works area. At nearly 10am I receive a call from Helen, "unfortunately your engineer is sick and won't be coming, I'd like to schedule another day" Really? No apology and the arrogant assumption I would like to have another let down like today is not the way to do business.
Customer in Oxfordshire Posted on 18/02/2022 (Reviewer did not use service)
The trader replied (on 20/04/2022)
Hi, Thanks for the review. We aim to offer five-star service every time and when we get reviews like this it's always a tough one to swallow. We take all feedback very seriously, so I've had a look into this for you and wanted to provide you with an overview of the situation from our perspective. I can see that you were booked for a morning appointment, which we offer between the hours of 9AM and 1PM. Unfortunately, your engineer wasn't very well on that particular day so we called to ask if it was possible to reschedule and this was carried out approximately 40 mins after our office opened at 9AM. In this type of situation it's rare that an appointment is rescheduled; however, as I'm sure you recall there was a major storm that affected most of the UK that day and by 9AM it was already causing our engineers lots of issues with fallen trees, power cuts and traffic jams. Because of this, we were forced to prioritise our workload for the day and identify the most urgent and vulnerable customers. Before we spoke to anyone, it was important to understand who was without heating or hot water and who was at risk. At this point, we had no idea how bad the storm was going to get so we needed to make sure that these customers were dealt with first. As you had heating and hot water, you were identified as low risk and we contacted you and several others to make you aware of the situation. As previously discussed, we're really sorry for any inconvenience this caused you.
Very good service
Customer Service
Quality
Value
Premier Heating Solutions were very good. The quotation was provided efficiently and the installer/engineer was excellent - very personable and genuinely interested in doing a high quality job.
Customer in Wokingham Posted on 13/02/2022 , work completed 04/02/2022
Recommended
The trader replied (on 09/03/2023)
We appreciate you taking the time to leave us a positive review, we always strive to provide high quality work.
Routine gas boiler service
Customer Service
Quality
Value
The engineer was very punctual and observed the Covid guidelines correctly. He detected one potentially dangerous fault which he was able to resolve on the spot. He was very thorough and very good at explaining what he was doing and why. Although a routine service usually takes about one hour, he continued to work until he had made sure everything was fully functional and safe even though it took him nearly two hours to do so. He was polite and very good-natured. Five stars are very well deserved.
Customer in West Berkshire Posted on 10/02/2022 , work completed 22/02/2009
Recommended
The trader replied (on 09/03/2023)
Thank you for your lovely comments regarding your annual boiler service. Its great to hear you're happy with the service provided.
Boiler Service.
Customer Service
Quality
Value
This was the first service after the new boiler was installed last year. Steve carried out a thorough service, and cleaned the magnetic filter (very dirty), and then bled all the boilers. An excellent job and a pleasure to do business with. Thoroughly recommend the company.
Customer in Wokingham Posted on 04/02/2022 , work completed 03/02/2022
Recommended
The trader replied (on 09/03/2023)
It was our pleasure to be of service to you for your annual boiler service. Thank you for taking the time to leave us a positive review.
New boiler and heating system upgrade
Customer Service
Quality
Value
Five stars, the original quote was very clear and detailed. Gave a twelve year guarantee on the boiler. Gave us lots of information on the options available, at the point of quoting, which we found very helpful in decision making.
Which? Trusted Traders Consumer Posted on 03/02/2022 , work completed 03/02/2022
Recommended
The trader replied (on 09/03/2023)
Thank you for your 5-star review regarding your new boiler installation, we really appreciate you taking the time out of your day to do this. The 12-year guarantee we provide for your new boiler really is peace of mind for you.
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Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.

Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.