Premier Heating Solutions Ltd

After having trouble finding an appointment with my previous service provider, I did a bit of a research - actually used a search engine and found Premier Heating Solutions. I am so glad that my previous provider was "too" busy and I found Premier Heating! First thing first, they are very professional - everything happens within the provided time period, with the highest quality you would expect and with best professionalism that is possible. They come on time, they get things done and they get them done to way above expectations. The service engineer who came over, did check every single thing that needs to be checked and even went beyond to ensure extras are done to ensure us a safe winter. I cannot thank enough! More to add here, I also asked for a quote for some extra work that I was planning to do and this made me get even more impressed. Service engineer not only explained what was the art of possible but also discussed with me in full detail what I wanted and why to ensure that the work to be carried out would meet my expectations. At the end, he suggested that I should not be moving forward as it wouldn't actually help with my problem and that's what you need for a business and an expert - honesty. This honest approach has made me trust them even more. I only have great things to say about Premier Heating - I am looking forward to working with them more.

Premier Heating Solutions replaced my old radiators, I would thoroughly recommend them, from the initial enquiry through to the installation it was prompt and efficient. Questions were answered really quickly and when I changed my mind on the size of radiators to be installed my order was amended and installed with no problem! The team that deal with enquiries/ quotes were a pleasure to deal with, and Carl who was the heating engineer was polite, efficient, listened to me and resolved any problems. All rooms/ stairs were covered with dust sheets and left clean and tidy.

I was very pleased with the excellent service carried out on my faulty gas boiler. YourEngineer Neil persevered to discover the problem. He then went and fetched the required part to fix the fault, repaired the boiler and thoroughly tested it to ensure all was OK. He was friendly, knowledgeable and very efficient. An excellent service.

Premier heating services were excellent throughout the process of getting my boiler serviced. It was quick and easy to book and pay online. The engineer was very friendly and helpful in asking my many questions. Good value and great service, will definitely use again!

Having had a bad leak under the floor due to inferior pipework, we needed the pipes replacing quickly before the insurance company replaced the flooring. A representative from Premier Solutions arrived promptly on the Monday morning and the work was done on the Friday. An engineer worked tirelessly from 9 - 5 and the work done was excellent and done to high standard. Unfortunately, our heating system had developed a problem, having been drained and not used for months, which the engineer was not able to rectify, but the following day a heating engineer arrived and after several hours of patient work, the heating system was restored. Thank you Premier Heating Solutions Ltd.

I have used Premier Heating on numerous occasions and always found them to be excellent. Yesterday Carl came to install an additional hot water delivery to the kitchen sink. A task not quite as straightforward as it sounds. Suffice to say he persevered and overcame the problems being cheerful and friendly all throughout. Thank you Carl.

James arrived on time and completed the annual service on my boiler (installed by Premier Solutions on September 20th 2018.) Always polite, courteous, efficient and patient at all times. I refer here, not just to the engineers, but also the office staff. Thank you all.

I have more experience than most with heating and plumbing services because of my job. This company is one of the best I have used, far better than British Gas. I have used them on three occasions, they turn up when they say they will. Do a good job and clean up after themselves, I would like to specially mention Helen in the office and Carl. Both excellent at their jobs

I have used Premier Heating for several years for boiler servicing. After deciding that I needed a new one, Zac came and carried out a survey and we discussed my options. This resulted in me choosing a new combi boiler. A lot of work was involved as the old tanks and defunct pipework etc. had to be removed. The fitters were here for three days, during which time I was informed of the progress of the work. A total of six different fitters were involved and I have to say that they were all lovely to have around, very polite, considerate and tidy. I'm now looking forward to seeing how the new system works during the cold weather. I'm confident that if I have any problems they will be dealt with promptly. As the result of my experiences with Premier Heating I can thoroughly recommend them and therefore can give them 5 stars.

I have no hesitation in recommending Premier Heating Solutions who last week fitted a new gas boiler and hot water tank complete with a system power flush in our bungalow. Everything went to schedule with no delay. Callum and Harley were friendly, polite and extremely professional explaining everything as they progressed. They were very neat and tidy and limited the disruption caused to the hot water system during their work. Without doubt the best plumbers we have experienced over the last few years. Because of our softened water we had a stainless steel Atag boiler fitted as opposed to a standard boiler which would not be compatible with the soft water. The Premier Club service plan seems to be better than equivalent plans from major suppliers and for about 50p per day has given us peace of mind. The warranty period for the boiler is good, again better than competitors. Must not forget the office staff (Michelle) who were also excellent in arranging the deliveries and rubbish collection immediately at the end of the job.