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Premier Heating Solutions Ltd

4.9

949 Reviews

Opening Hours
Today - 09:00–17:30
  • Monday 09:00–17:30
  • Tuesday 09:00–17:30
  • Wednesday 09:00–17:30
  • Thursday 09:00–17:30
  • Friday 09:00–17:30
  • Saturday - Closed
  • Sunday - Closed

About

From our offices in Pangbourne, we offer a wide range of plumbing and heating services to keep your home safe, warm, and energy efficient.

From dripping taps and heating repairs to old boiler nightmares and complete system upgrades, we’ve been helping families across Berkshire and South Oxfordshire for over 15 years.

Why customers choose us:

- Same-day service available for priority customers
- Transparent, fixed pricing for all services
- 90% of breakdowns fixed on the first appointment
- Free initial system inspection and health check before repairs
- No Fix, No Fee Guarantee for complete peace of mind
- Directly employed, fully insured engineers — never subcontractors
- Up to 18-year guarantees and 24/7 aftercare included with new boiler installations
- Tailored heat pump system design with access to the £7,500 Boiler Upgrade Scheme (BUS)
- Boiler installations in as little as 48 hours
- Flexible repayment options available

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Radiators and central heating
    • Gas safety testing and inspection
    • Boiler repair
    • Power flushing
    • Underfloor heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • More Services

    • lpg
    • vaillant
    • worcester

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
949 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Excellent service, great team.
Customer Service
Quality
Value
Full central heating installation (oil) inc tank. Very efficient service. Good communication throughout. Would definitely use them again. (Rob, Pete, Luke, Dave & Phil) awesome team!
Jen, Berkshire Posted on 28/08/2018 , work completed 28/08/2018
The trader replied (on 06/12/2018)
Thank you Jen for your kind review. We have an experienced and talented team of engineers, who pride themselves on doing a first class job. We are pleased that our engineers kept you updated & communicated well about the installation process
Boiler and fireplace service
Customer Service
Quality
Value
Booked to do a service for the boiler and fireplace. Really friendly and professional job, very happy to recommend.
Adam, Berkshire Posted on 24/08/2018 , work completed 24/08/2018
The trader replied (on 06/12/2018)
Hello Adam. Thank you for your kind review. We are pleased that our engineer was professional and friendly. Looking forward to servicing your gas boiler and fire again, in the future
New radiators and Nest Thermostat Installation
Customer Service
Quality
Value
Really pleased with the work. The new radiators were moved into a new position as requested, and they did a really neat job. The pipework channeled into the wall was so tidy! The Nest installation was hassle free, so much so that we wished we'd done it sooner! We're repeat customers and would recommend Premier Heating Solutions.
Helen M Posted on 23/08/2018 , work completed 23/08/2018
The trader replied (on 06/12/2018)
Thank you Helen for taking the time to review us. It was a pleasure to carry out the replacement radiator & nest installation works for you. Our engineers are encouraged to complete the works in a neat and tidy manner. Look forward to working with you again.
Got on with the job
Customer Service
Quality
Value
Removal and installation of a combi-boiler. They ran an hour later than quoted - but traffic due to an accident on the M4 held them up an hour getting here. Nice mannered, friendly and helpful. Just cracked on with the job. Worked like troopers. Highly skilled.
Michelle, Berkshire Posted on 23/08/2018 , work completed 23/08/2018
The trader replied (on 06/12/2018)
We appreciate you taking the opportunity to review your recent boiler service. Unfortunately the engineers were held up on route to the property, but once there they worked to complete the boiler installation on time. All our engineers are friendly and polite and pride themselves on doing a first class installation
Great service, quick and efficient
Customer Service
Quality
Value
Engineer arrived on time and as agreed. Quick and efficient service. Would recommend.
Nichola, Berkshire Posted on 22/08/2018 , work completed 22/08/2018
Very efficient
Customer Service
Quality
Value
Company removed old boiler & resited new boiler. Quote process was very efficient & competitive. Installation excellent. Completed on schedule. Very tidy, efficient & easy to have in the house.
Claire, Berkshire Posted on 21/08/2018 , work completed 21/08/2018
Excellent job
Customer Service
Quality
Value
An excellent job from start to finish. Kept us informed throughout. Went above and beyond. Very pleased with the result. Would have no hesitation in recommending them.
Norah, Berkshire Posted on 20/08/2018 , work completed 20/08/2018
My review
Customer Service
Quality
Value
Very well carried out, no problems.
Betty, Berkshire Posted on 17/08/2018 , work completed 17/08/2018
The trader replied (on 06/12/2018)
Thank you Betty for your kind review
Very professional
Customer Service
Quality
Value
Office rang prior to visit, very professional gentleman named Brian serviced my boiler. Very polite and courteous, prompt, very efficient service from this company and individual.
Jennifer, Berkshire Posted on 15/08/2018 , work completed 15/08/2018
The trader replied (on 06/12/2018)
Thank you Jennifer for your positive feedback in regards to your recent experience with Premier Heating. We are pleased that you had a efficient service from both the office and the engineer. Look forward to seeing you again
Boiler service.
Customer Service
Quality
Value
Engineer was on time, polite, efficient. The service is what we have come to expect from Premier Heating.
Christine, Berkshire Posted on 14/08/2018 , work completed 14/08/2018
The trader replied (on 06/12/2018)
Thank you Christine for your kind review about your recent boiler service. We are pleased to offer a consistent excellent service with professional engineers.
Friendly, professional. Brilliant service.
Customer Service
Quality
Value
Completed new installation of boiler & power flush. Always arrived on time. Friendly & reliable workmen always happy to answer any questions from a complete boiler novice! Clean & tidy would 100% recommend service.
Victoria, Berkshire Posted on 13/08/2018 , work completed 13/08/2018
The trader replied (on 06/12/2018)
Thank you Victoria for your review of your recent boiler installation & are pleased that you had such a positive experience . The engineers are happy to answer all questions on the installation and the operation of the new boiler.
Friendly and professional
Customer Service
Quality
Value
Work done efficiently and tidily. All questions answered clearly, Arising issues have been explained and I am confident they will be resolved in the agreed time frame. Nice guys!
Esta, Berkshire Posted on 10/08/2018 , work completed 10/08/2018
The trader replied (on 06/12/2018)
Hi Esta. Thank you for your great feedback in regards to your recent boiler installation. We encourage all our engineers to give clear details with the customer about any issues they find on installing the boiler.
Good job.
Customer Service
Quality
Value
Arrived on time, friendly and polite. Good job.
J, Berkshire Posted on 10/08/2018 , work completed 10/08/2018
The trader replied (on 24/10/2018)
Thank you for your positive feedback
On time & a personable tradesman
Customer Service
Quality
Value
Boiler service carried out in quick time to a high standard. I retain this company because of their consistency.
Ray, Berkshire Posted on 09/08/2018 , work completed 09/08/2018
The trader replied (on 06/12/2018)
Hello Ray. Thank you for your positive feedback. It is good to hear that you appreciate our consistent good service and look forward to seeing you next year
Good work from a friendly and hard working team
Customer Service
Quality
Value
We had an old heat-only boiler replaced together with the usual controls such as programmer and thermostats. The new installation was for a condensing pressurised boiler system using a Which best buy boiler. We also needed extra gas pipe work as the existing supply was inadequate. The work was done over 17th and 18th July as agreed and to the previously accepted price. A number of members of the trader were involved at various stages, but all were friendly and hard working. They happily answered any queries we had and explained how the system worked before completion. There were a few issues that needed resolution before we could sign off the work as complete, but nothing was too much for the team to do and everything was done without fuss. The only point which would help them to be outstanding would be to be more thorough when testing after resolving any problems. That said we would still use them again as the standard of work completed is very good.
Gibson Posted on 08/08/2018 , work completed 08/08/2018
Punctual and professional.
Customer Service
Quality
Value
Arrived on time and carried out the work professionally. Work space was cleared away. Also gave an explanation of the work being carried out.
Sukhi, Berkshire Posted on 08/08/2018 , work completed 08/08/2018
The trader replied (on 24/10/2018)
Thank you Sukhi for your great feedback. It is good to hear that our engineer explained the process and kept you informed of the work involved.
My review
Customer Service
Quality
Value
2nd annual service of Worcester boiler (installed 2016). Arrived within agreed time & work done very efficiently.
Eric, Berkshire Posted on 08/08/2018 , work completed 08/08/2018
The trader replied (on 24/10/2018)
Hello Eric. Thank you for your continued support and feedback. See you next year for another boiler service
Excellent service, professional, courteous and fast
Customer Service
Quality
Value
Reasonable quote, arrived on time and provided a thorough professional and reliable service. Removed all my old boiler components and install a completely new combi system, including the replacement of the rooftop flue, reached with scaffolding. Finished well withing the estimated time and was completely problem-free. Thoroughly recommended.
Peter Posted on 01/08/2018 , work completed 01/08/2018
The trader replied (on 24/10/2018)
Thank you Peter for your positive feedback and leaving such an excellent review. The whole team work hard to provide a prompt & problem free installation.
Prompt & professional
Customer Service
Quality
Value
Impressive standard of workmanship kept me fully informed of what was happening.
Stephen, Berkshire Posted on 01/08/2018 , work completed 01/08/2018
The trader replied (on 24/10/2018)
Thank you for your kind review, Stephen. It is much appreciated & pleased that our engineer kept you updated on the progress of the work.
Superb job
Customer Service
Quality
Value
A superb job, tidy and beautifully fitted. A great team with special thanks to Pete and Brian who made the job seamless.
Nigel, Oxfordshire Posted on 26/07/2018 , work completed 26/07/2018
The trader replied (on 24/10/2018)
We appreciate you taking the time to comment on our service. It is good to hear that our engineers did a superb job in fitting your new boiler.
Very professional job
Customer Service
Quality
Value
Very friendly and efficient job thoroughly professional at all times.
Peter, Berkshire Posted on 25/07/2018 , work completed 25/07/2018
The trader replied (on 19/10/2018)
Thank you for your great review, Peter. It is much appreciated.
Polite and good communication on job.
Customer Service
Quality
Value
Installed new boiler on budget. Both men worked well under extreme hot weather conditions. Tidy, polite and communicated well. Slight problem on 1st day which was resolved satisfactorily with a humble apology.
Julie, Berkshire Posted on 25/07/2018 , work completed 25/07/2018
The trader replied (on 19/10/2018)
Thank you for your kind review Julie. Our engineers are experienced in working in a variety of properties in all weather conditions.
easily (good) & courteous
Customer Service
Quality
Value
Boiler serviced. Gave me information about running heating once a month for 15 minutes during summer.
Margaret, Berkshire Posted on 23/07/2018 , work completed 23/07/2018
The trader replied (on 19/10/2018)
Hello Margaret. We are pleased that our engineer gave a great service and offered useful advice to keep your boiler running through-out the year
Prompt & professional
Customer Service
Quality
Value
Serviced gas central heating boiler to agreed budget.
Alan, Oxfordshire Posted on 23/07/2018 , work completed 23/07/2018
The trader replied (on 19/10/2018)
Thank you Alan for your feedback
Very prompt & very professional
Customer Service
Quality
Value
An extremely professional service. Arrived promptly on time and completed a very professional job. Was very courteous and helpful. No problems at all. Would definitely recommend.
Brian, Berkshire Posted on 23/07/2018 , work completed 23/07/2018
The trader replied (on 19/10/2018)
Thank you Brian, for your kind feedback in regards to the boiler service. We pride ourselves on a great team of engineers doing a professional job. It is great to receive such positive feedback from customers