Premier Heating Solutions Ltd

We were let down by another heating company and so tried Premier Heating. The service they have offered has been excellent. Their communications are speedy and efficient, and they turn up when they say they will! They provide a detailed quote before any work is undertaken so you know exactly what the work is going to cost. They have done an excellent job in sorting out our heating problems and servicing our boiler. They also identified work that should have been done by our original installer in order to be compliant with our boiler warranty, and they put that right too. We wouldn't hesitate to recommend Premier. They have been a pleasure to deal with.

I have used Premier Heating for a few years now for an annual boiler service, they came highly recommended from my mum and I would not hesitate in recommending them to friends and family. There communication is brilliant keeping you informed at all times and names of engineers coming, the engineers themselves take time to explain what they are doing and are very prompt on timekeeping, polite and tidy in their work. It’s so reassuring to find reliable trade services these days so keep up the good work.

We have just had a non-vented hot water tank and water softener installed by Premier Heating. From start to finish the level of advice and service was excellent. Chris and his team of installers/fitters were friendly, considerate and worked incredibly hard. They removed the old water tanks and shower pumps and then installed new piping and hot water tank, even though it was a tight squeeze. The team, particularly Chris, listened to all our queries, answered our questions and gave us really useful advice on the next steps for the installation of a heat pump in the near future. Recommend without reservation!

Premier Heating replaced our gas boiler and did a system upgrade just over 10 years ago. Since then, they have done the yearly maintenance tasks. This year they reported some elements that required attention. Having had excellent service over the years, we were confident that they would do a good job. A thorough system check showed that the work included draining the system to replace defective thermostatic radiator valves; we decided to also replace the 6 downstairs radiators which were over 50 years old. Andy and his colleague arrived on time, on a Saturday, and immediately put down protective floor coverings. After confirming the items to be worked on, they worked steadily through the day with minimum disruption and mess. When completed, they cleared up and checked the system was operating OK. Andy did a great job and the quality was better than the original builder's. Thanks to Premier Heating we can enjoy many trouble-free years ahead.

I've been very pleased with the whole experience from initial contact to completion of the installation of my new boiler. During the survey the engineer Steve Vincent was very helpful and knowledgeable and a quotation was prepared very quickly. There was lots of detail so it was easy to see exactly what I was going to receive. The installation was very efficient. The engineer Brandon arrived on time and he clearly explained what he was going to do and gave me confidence that the installation was going to be successful. It was very apparent that he was an experienced engineer and was very diligent and professional. On completion the system was thoroughly tested and I'm looking forward to having a nice warm house during the winter.

From the moment Zac did the survey and Chris installed the new boiler everything was perfect . The house was clean where work was done . The work was done very efficiently and in the time I was told, in fact it was actually a little earlier. I had the boiler working for a while when the weather was cold and was so surprised how quiet it was. My old one was obviously noisy. As I don’t have internet banking paying was easy over the phone. Everyone I spoke to over the phone couldn’t have been more helpful. It was also nice to receive the cake !

Excellent, quick and efficient service. Faults recognised quickly and solutions found. Job left clean and tidy. Very professional job. Would recommend this company.

I've used premier heating for the last few years of boiler services and have not been disappointed so far. Spoke to the last engineer, James Mulvenna, for ages about Warhammer. James gave honest boiler advice and went above and beyond to provide a good service. Overall, recommended for a positive experience.

Having experienced very many problems with boilers over the past 30 + years it has been such a relief to be looked after by a knowlegabel, dedicated, friendly and efficient team. Premier Heating is the best; and being looked after by Steve Barnes is the icing on the cake. Steve carried out an annual service on the Atag and supported his work with detailed and clear explanation on its operation, (I am a retired engineer) and found his knowlegable, truthful details were very encouraging. I recommend Premier Heating to all who maybe interested.

Very impressed with initial survey visit. Very thorough, took the time to explain everything properly. Really helpful advice and no hard sell. They were able to fit boiler within 2 weeks of survey. The 2 guys arrived nice and early, were very friendly and polite and even managed to work around 2 sleeping 20 something boys! They spent a lot of time explaining it all to me and were extremely careful and tidy. Work was all completed on schedule. If I'd known getting a new boiler would be this easy I would have done it years ago! Do not hesitate to use this company. I highly recommend.

I was impressed with the first class service from my initial enquiry, through the home survey and ultimately the supply and fit of my new boiler. Everyone I dealt with was polite, efficient and very courteous - the back office, the installers and ancilliary staff were all excellent and made every effort to ensure that the process went smoothly. It is really nice to be able to deal with a local family run business which prides itself in service and excellence and that all the installers are directly employed by the company, not subcontracted out labour. I firmly believe that where possible I buy british and buy local.

What should have been a routine annual boiler service revealed some complex problems that required several visits. Steve from Premier was excellent at identifying the problems and then fixing them with minimal fuss and did not leave the property until he was sure that everything was working correctly. Great customer service Premier and well done having such skilled engineers like Steve on the team

We have had a couple of services in the past 2 years, and lots of work to get our old heating system up to scratch and fit for the future. All the engineers we have had were very experienced, and took the time to explain and answer my multiple questions! Andy Mossop was here this week, and the work he did (change vented system to closed to address several issues, and a powerflush) was very thorough. Very happy to recommend him especially, all the engineers we have seen,and Premier as a company.

We really enjoyed working with Premier Heating All of their staff are very pleasant and it was a real pleasure to deal with them. Even when we a bit demanding and asked lots of questions they went the extra mile to explain things and make sure we were happy with the end result.

We had an engineer visit to service our boiler, which identified a failure which made it unsafe to use. Premier were able to schedule an appointment a few days later for the installation of a new boiler, which was completed on time and to a high standard. The engineers were very professional, arrived at the agreed times and communicated clearly throughout the installation. Our new boiler also comes with an extended warranty through Premier which gives us additional reassurance.

Wot can I say absolutely fantastic company Very trusting friendly service an helpful Good price on new boiler installation Can’t thank them enough Fully recommend this local company

Just wanted to let you know what an excellent job your engineer Andrew did today servicing our boiler. He represented your company extremely well. Since purchasing the boiler from Premier Heating Solutions it has been totally reliable and any dealings I have had with you have been first class. Thanks again

We had a new ATAG boiler installed and we went with Premier Heating Solutions because I was very keen on getting this boiler. Although a more expensive quote than the competitors, they did a good job of replacing our old Worcester boiler and were very impressed with the service from initial quote to installation. We had a full flushing done and they even changed the position of the flue and were able to get a bricklayer out within a few hours to complete the job. All the 3 workmen were very friendly and professional and work was completed on time. Very happy with our new boiler.

Apart from the engineers being given the wrong address Premier Heating were excellent. The whole process from initial contact on the Web, visit from their surveyor, a price given and installation took less than a week. The two engineers, Tom and Lee (Leigh) were brilliant. Both were jovial, pleasant and extremely professional. Would highly recommend

After having an oil boiler replaced at my previous address, and being very with the quality of service. We decided to use premier Heating Solutions again to replace our gas boiler, a radiator and valves etc. From the sales team to the engineers and the After care, we have been very happy with them. Chris, Karl and team were extremely hard working and knowledgeable, keeping us informed every step of the way. Nothing was too much trouble for them.

We had premier come over to inspect an overflowing Feed & Expansion in the loft. The issue stemmed from a faulty hot water cylinder. Given that we have future plans to install a heat pump, we wanted to make sure that we didn’t double our costs, by replacing the tank now - only to need to replace the tank again the in future. The Premier team were very knowledgeable and helpful at recommending the work that would need to be done - and complete understood the objective for our future ambitions. Once I had accepted the quote, it only took a week before the work started. The two guys who came to do the fitting were incredibly friendly, and very professional - and they were very respectful of our house, and made sure to protect everywhere where they were working. The work took two days - there was unfortunately a small leak that occurred between the days, as a result of the work they were doing (these things happen), which left some staining on the walls downstairs. To the upmost testimony to the Premier team - they then went above and beyond to make it good - and sent round a fantastic painter and decorator - who painted the entire room for us! (In a colour of our choosing). We are very happy with the work they performed and even happier with the level of after care they provided. Highly recommended indeed.

Excellent friendly service, very professional and reasonably priced. I’d highly recommend this company for household plumbing and heating work.

When I recently asked Premier Heating to fix a minor fault they suggested that rather than me incur a callout charge, they brought forward my annual service by about a month. Sure enough, the fault was fixed when with the service. In 10 years, I have never had cause for complaint.

This my second service ( new boiler and hot water tank fitted) l could not have gone with any other company who offers the installation and following services which are excellent. The gas engineers are fantastic very polite and have have respect for your property . Steve Barnes visited today and carried out the service, a very nice polite person. Cannot recommend this company highly enough, don't go anywhere else for new systems or service. 5 star

Premier Heating replaced my broken unvented megaflow tank, plus updated pipework and valves to make safe. Andy and James, both unvented qualified engineers were young professionals, very knowledgeable, explained what they were doing and both really helpful. They finished sooner than expected although worked right through from 8.30-6.30pm leaving everything as was. Very very pleased to find a trustworthy company with conscientious engineers who know what they’re doing. I’ll certainly recommend.