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Premier Heating Solutions Ltd
Opening Hours
Today - 09:00–17:30
- Monday 09:00–17:30
- Tuesday 09:00–17:30
- Wednesday 09:00–17:30
- Thursday 09:00–17:30
- Friday 09:00–17:30
- Saturday - Closed
- Sunday - Closed
About
From our offices in Pangbourne, we offer a wide range of plumbing and heating services to keep your home safe, warm, and energy efficient.
From dripping taps and heating repairs to old boiler nightmares and complete system upgrades, we’ve been helping families across Berkshire and South Oxfordshire for over 17 years.
Why customers choose us:
- Same-day service available for priority customers
- Transparent, fixed pricing for all services
- 90% of breakdowns fixed on the first appointment
- Expert boiler, heat pump & AC installations
- No Fix, No Fee Guarantee for complete peace of mind
- Directly employed, fully insured engineers — never subcontractors
- Up to 15-year guarantees and 24/7 aftercare included with new boiler installations
- Tailored heat pump system design with access to the £7,500 Boiler Upgrade Scheme (BUS)
- Boiler installations in as little as 48 hours
- Flexible repayment options available
What we do
Boiler, central heating and gas engineers
- Boiler installation
- Boiler servicing
- Radiators and central heating
- Gas safety testing and inspection
- Boiler repair
- Power flushing
- Underfloor heating
Heating contractors
- Central heating systems (installation and servicing)
- Oil fired heating equipment
Plumbers
- Unvented cylinder installation and maintenance
- Water softener installation and maintenance
More Services
- lpg
- vaillant
- worcester
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
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100% of the reviews we publish have been through our stringent moderation process.
4.9
964 reviews
Recommended
Recommended
by 100% of customers
Sort by
Annual service
Customer Service
Quality
Value
James arrived on time and completed the annual service on my boiler (installed by Premier Solutions on September 20th 2018.) Always polite, courteous, efficient and patient at all times. I refer here, not just to the engineers, but also the office staff. Thank you all.
Customer in Berkshire
, work completed
Recommended
Great efficient friendly service
Customer Service
Quality
Value
I have more experience than most with heating and plumbing services because of my job. This company is one of the best I have used, far better than British Gas. I have used them on three occasions, they turn up when they say they will. Do a good job and clean up after themselves, I would like to specially mention Helen in the office and Carl. Both excellent at their jobs
Customer in Berkshire
, work completed
Recommended
A great job.
Customer Service
Quality
Value
I have used Premier Heating for several years for boiler servicing. After deciding that I needed a new one, Zac came and carried out a survey and we discussed my options. This resulted in me choosing a new combi boiler. A lot of work was involved as the old tanks and defunct pipework etc. had to be removed. The fitters were here for three days, during which time I was informed of the progress of the work. A total of six different fitters were involved and I have to say that they were all lovely to have around, very polite, considerate and tidy. I'm now looking forward to seeing how the new system works during the cold weather. I'm confident that if I have any problems they will be dealt with promptly. As the result of my experiences with Premier Heating I can thoroughly recommend them and therefore can give them 5 stars.
Customer in Oxfordshire
, work completed
Recommended
Exceptional service
Customer Service
Quality
Value
I have no hesitation in recommending Premier Heating Solutions who last week fitted a new gas boiler and hot water tank complete with a system power flush in our bungalow. Everything went to schedule with no delay. Callum and Harley were friendly, polite and extremely professional explaining everything as they progressed. They were very neat and tidy and limited the disruption caused to the hot water system during their work. Without doubt the best plumbers we have experienced over the last few years. Because of our softened water we had a stainless steel Atag boiler fitted as opposed to a standard boiler which would not be compatible with the soft water. The Premier Club service plan seems to be better than equivalent plans from major suppliers and for about 50p per day has given us peace of mind. The warranty period for the boiler is good, again better than competitors. Must not forget the office staff (Michelle) who were also excellent in arranging the deliveries and rubbish collection immediately at the end of the job.
Customer in Berkshire
, work completed
Recommended
Fanatastic company, great customer service
Customer Service
Quality
Value
I was impressed from the minute I made an email enquiry about replacing a faulty shower pump. A very professional website and team of colleagues both in the office and in the field. I received an almost immediate response with an outlined quote and online ability to agree the quote. The cost was not the cheapest but you pay for quality and this firm has definite quality - the quote was the price I paid. I only wish that I had discovered this company before now. I had to telephone several times and spoke to Steve, Rich and Helen all of whom were friendly, professional, patient and very reassuring. I was very impressed with everyone's 'can do' approach . I had to have several visits over a couple of weeks (as the result of a manufacturer sending two faulty replacement shower pumps and insisting on alterations to pipework) and nothing was too much trouble. I cannot commend Andy highly enough and Carl too, both gave clear explanations of what was being done and went the extra mile answering all of my many questions. A thank you also to Neil who helped with communication with the pump manufacturer and Steve too who also did work as part of the job. Everyone left the area clean and clear of debris and very respectful of my pale carpet. I highly recommend Premier Heating Solutions and I have already told friends about them. I will not hesitate to contact them when my boiler needs replacing .
Customer in Berkshire
, work completed
Recommended
Plumbing problems sorted out
Customer Service
Quality
Value
I contacted Premier Heating when our water tank was overflowing through the external outlet pipe. The company responded to my call in a timely manner and sent Andy to fix it. He quickly identified the problem and replaced the broken float valve which rectified the problem. He arrived on time, was very tidy and thorough and checked everything was working afterwards, including our heating. Andy noticed that when he tried to turn the water off prior to fixing the overflowing tank, the stopcock inside the house was difficult to turn and was leaking slightly. He gave us a quote for replacing the stopcock which we accepted and he came back to do this job. As before, he arrived on time. In order to replace the internal stopcock, he had to turn off the mains water supply using the external stopcock outside the hose. This proved a mammoth task as it was deep underground and had become buried with soil. Andy painstakingly removed all the soil and eventually manage to locate the stopcock and turn the water off. I was very impressed by his perseverance and determination to get the job done. Premier Heating clearly believe in looking after their customers. We will certainly use them again.
Customer in Berkshire
, work completed
Recommended
Premier Heating
I've just had a new boiler fitted and a power flush done and like to go on record to thank the whole team at Premier for doing a job well done. They were on time, tidy in appearance, polite and 2friendly. Any questions I had was answered professionally and courteously. The job was done within the time frame and expediently. I'm very well satisfied with the whole experience
Dave B in Berkshire
(Reviewer did not use service)
Recommended
Fantastic
Customer Service
Quality
Value
The service received from Premier Heating was fantastic with whoever I dealt with. Andy was great from start to finish! He attended to service my boiler and found it not working to its full potential, raised a very competitive fixed price quotation and re-attended to fit the part. They also offer a premier club membership with amazing benefits! A great company who really do care for their customers and the local community.
Customer in Hampshire
, work completed
Recommended
Forget the rest Premier Heating are the best
Customer Service
Quality
Value
We had a new boiler fitted by a team of expert engineers. Thanking Carl, Andy and Tom very much for their professional installation.Various unexpected problems occurred which they rectified in a most professional way. I would thoroughly recommend Premier Heating Solutions to anyone that is considering any kind of central heating system.
Customer in Berkshire
, work completed
Recommended
Friendly, professional and excellent quality
Customer Service
Quality
Value
I couldn’t be more happy with the team who completed our work. We had a new boiler installed, new hot water tank and pretty much a completely new system piped in. The team who performed the job were polite, friendly and professional. They did an excellent job, explaining what they were doing and why and consulting us every step of the way. I’ll definitely be using them again
Customer in Berkshire
, work completed
Recommended
Brilliant experience
Customer Service
Quality
Value
We had a new boiler installed. The service the engineer and his relevant colleagues gave us was second to none. Carl, the lead guy, at all times kept us informed on what and why a particular action was being completed. The electrician concisely explained the new thermostat system and the roofers just efficiently got on with what was required. Carl was approachable and friendly and cleaned up impeccably at the end of the installation. Well done and thank you.
Denise in Berkshire
, work completed
Recommended
Couldn't be happier
Customer Service
Quality
Value
Thank you to Tommy for installing my new boiler, no issues of problems. In fact I'd say went above and beyond.
Angela in Berkshire
, work completed
Recommended
Brilliant service
Customer Service
Quality
Value
All the staff are very polite and helpful in the office and in the field. Just had my annual service , engineers always respectful and very polite. Would highly recommended Premier Heating Solutions, first class DT
Customer in Berkshire
, work completed
Recommended
Leaking towel rail
Customer Service
Quality
Value
Big thumbs up for Andy. Brilliant job, very efficient, fast and thorough. He has done two jobs for us and each time has been excellent. He leaves no mess, shoes off without being asked and is polite and careful. No hesitation in recommending.
Michael in Berkshire
, work completed
Recommended
Excellent from quotation to completion
Customer Service
Quality
Value
The company's systems, processes and communications are excellent as are the staff involved in developing and implementing their proposed solution. We needed a new heating and hot water system because our old oil boiler finally gave up the ghost. Zach scoped the work and devised a new gas system for us including a new hot water tank and a smart thermostat. The removal of the old system and the installation of the new one was carried out by James assisted by Scott. They did exemplary work. Their approach was thoughtful, intelligent and thorough. Even the work which will remain hidden was carried out carefully, neatly and with ease of maintenance in mind. The resulting system is working beautifully and I have no hesitation in recommending the company.
Ian in Oxfordshire
, work completed
Recommended
Boiler Replacment
Customer Service
Quality
Value
Excellent installation no fuss or hassle.quoted two days work and completed on time.Matthew the engineer was a first class tradesman.Would throughly recommend this company and their quotation was extremely competitive. Communication at all times from the manager was very good prior to installation.
Customer in Oxfordshire
, work completed
Recommended
New central heating installation
Customer Service
Quality
Value
From the initial quote/survey by Zach to the completion of the installation, I was kept informed at every stage of the process and any questions or concerns I had (of which there were many) were dealt with in a professional and knowledgeable way. A friendly and courteous team who worked hard over a four day period. I wouldn’t hesitate to recommend this company.
Customer in Oxfordshire
, work completed
Recommended
Replacement Hot Water Cylinder
Customer Service
Quality
Value
This is the second time I've used Premier Heating and they have proved to be as good as they were the first time. They came around the day after I contacted them and gave me a quote which I accepted and then came and carried out the work (which wasn't urgent) within a week. The person carrying out the work was very polite, thorough and careful and we were impressed.
Customer in Berkshire
, work completed
Recommended
Very good work, courteous and thorough engineer
Customer Service
Quality
Value
Our annual boiler service was done today (oil boiler). The engineer was polite and professional and seemed to do his job thoroughly and capably. No mess or fuss.
Customer in Berkshire
, work completed
Recommended
Boiler Replacement
Customer Service
Quality
Value
My old boiler flu and cylinder were replaced in two days at the agreed price. The job was complicated as the boiler and cylinder were in reversed positions so all the piping had to be replaced. A very quick job considering all the work needed. Callum the main engineer did an excellent neat and tidy job of all the work particularly the plumbing. From asking for a quote to completion of the job took no more than three weeks. All the people I came into contact with were helpful and very efficient so there was no hassle sorting out problems. In fact the only problem was when the removal of asbestos looked like putting the cost of the job up by 50%. This was quickly resolved by payment of a much smaller amount. I would thoroughly recommend this company and if i need any further work in the future will definitely use them again.
Customer in Berkshire
, work completed
Recommended
Replacement boiler.
Customer Service
Quality
Value
James and the various lads who came to assist were unfailingly cheerful, energetic, and efficient. An absolute mare's nest of pipes and joints was simplified, and I'm very pleased with how it looks now. They cleared up after themselves and left the place very clean and tidy.
Customer in Berkshire
, work completed
Recommended
Excellent service from A to Z
Customer Service
Quality
Value
The service I received from Premier Heating Solutions was amazing. Right from the initial quote which was clearly broken down, through to the install, everything was handled professionally and on time. We had a new boiler fitted by Aaron who was excellent, really knowledgeable and efficient - exceptional. I would 100% recommend using this company - they do exactly what they say they are going to do - a rare find nowadays!
Customer in Oxfordshire
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
Premier Heating were extremely helpful and professional from the quotation visit, where James explained everything in thorough detail, to the completion of the work, where Vernon stayed into the evening to make sure everything was finished. Communication with the office was prompt and helpful and the work was scheduled within a couple of weeks. Several jobs were required and Vernon managed to complete them all the same day. Care was taken to explain all possible options, and the work was completed to a very high standard. Good tradesmen are hard to find, so I would strongly recommend!
Customer in Berkshire
, work completed
Recommended
Rubbish!
Booked my first appointment with this company and was advised the appointment was between 7am and 1pm. I received regular emails about the booking, reminding me of it and to be sure to let them know if I need to cancel. I get up at 6.00am, having made arrangements to stay at home for the day, remove all the aesthetic housing and clear a works area. At nearly 10am I receive a call from Helen, "unfortunately your engineer is sick and won't be coming, I'd like to schedule another day" Really? No apology and the arrogant assumption I would like to have another let down like today is not the way to do business.
Customer in Oxfordshire
(Reviewer did not use service)
Very good service
Customer Service
Quality
Value
Premier Heating Solutions were very good. The quotation was provided efficiently and the installer/engineer was excellent - very personable and genuinely interested in doing a high quality job.
Customer in Wokingham
, work completed
Recommended