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Trusted Traders

Premier Heating Solutions Ltd

Profile thumb premier engineer

4.9

777 Reviews

Opening Hours
Today - 09:00–17:30
  • Monday 09:00–17:30
  • Tuesday 09:00–17:30
  • Wednesday 09:00–17:30
  • Thursday 09:00–17:30
  • Friday 09:00–17:30
  • Saturday - Closed
  • Sunday - Closed

About

Why Premier Heating?

While it would be easy to tell you we have the most professional, highly skilled and trusted heating engineers around, we recognise everyone is saying the same thing and these statements alone offer no tangible benefits.

This is the reason we'd like you to look at what we're offering, read our reviews and more importantly look at our competitors. Google them, call them, get a quotation and look at their reviews. This will give you some perspective on what the industry standard is and what 99% of them are offering.

With us you'll get:

• A 12-year guarantee including all parts and labour.

• A Same Day Call Out Guarantee if you need us.

• A directly employed local installation team.

• Access to finance starting at just 0% APR.

• Support 24hrs a day 365 days a year.

• And last but not least our Price Match Promise.

Our promise to you is, if you can find the same level of service at a more competitive rate we’ll not just match that price but beat it by £50.00.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Radiators and central heating
    • Gas safety testing and inspection
    • Boiler repair
    • Power flushing
    • Underfloor heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • More Services

    • lpg
    • vaillant
    • worcester

Customer reviews

4.9
777 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
New oil fired boiler.
Customer Service
Quality
Value
We are very pleased with our new boiler installation. It has been a very positive experience from inital enquiry through to completion. The installation has been carried to a high standard and works well, all due to the excellent workforce who are a credit to the company. We would highly recommend Premier Heating without any hesitation.
Richard Posted on 25/05/2020 , work completed 21/05/2020
Gas boiler install to replace oil system
Customer Service
Quality
Value
James working alone was confident and cheerful throughout 3 days of hard work and the boiler fired up first time. Would highly recommend Premier Heating.
Phyllis - Customer in West Berkshire Posted on 20/03/2020 , work completed 20/03/2020
Replacement central heating boiler, water tank and all controls
Customer Service
Quality
Value
Communication from the company was thorough and quick. I was without heat in a cold snap in February so the schedule was juggled to enable the work to be completed as soon as possible. James was highly professional and considerate at all times, giving clear information which demonstrated integrity and a determination to do a thorough job When a second visit proved necessary this was arranged to be done within two days and again was completed with care and consideration of the need to avoid mess or disruption When problems occurred James did everything he could to resolve them
Customer in Oxfordshire Posted on 06/03/2020 , work completed 06/03/2020
Boiler installation
Customer Service
Quality
Value
Arrived on time extremely good and sociable installers. One worked for 12 hours nonstop to complete an excellent job. Would strongly recommend them in every way. Well done !
Customer in West Berkshire Posted on 29/02/2020 , work completed 28/02/2020
Very professional
Customer Service
Quality
Value
Premier Heating Solutions were recommended to me by several of my neighbours, following which I used them to convert my old conventional central heating system to a Combi boiler system. Phil inspected and took time to listen to my requirements and queries before making his recommendations. He was knowledgeable and was very helpful and prepared a detailed quotation immediately. I had confidence in his recommendations and proceeded. The installation was carried out by James, who was professional throughout. He was polite, neat and took immense care with all his work. His priorities were to ensure that the job was carried out to the highest standard and that I was entirely satisfied, no matter if it took up more of his time. I have used many skilled tradesmen and engineers over the years with my work as a Chartered Surveyor, and James is up there with the best of them. Certainly he is the best that has ever worked in my house. These are high praises, to the extent he may be embarrassed, but they are completely deserved. I have no hesitation in recommending Premier Heating, who are a very friendly and professional firm.
Customer in Oxfordshire Posted on 10/01/2020 , work completed 10/01/2020
Boiler installation
Customer Service
Quality
Value
I can't recommend these guys enough. Communication was excellent, everything clearly explained, they acted very quickly once they knew our old boiler had given up, and were very competitively priced. Even the quote itself was itemised and very clear. I've already recommended them to a friend and would do so again.
Customer in Wokingham Posted on 18/11/2019 , work completed 16/11/2019
Replacement boiler
Customer Service
Quality
Value
We were very impressed with Premier heating Solutions, from our first contact with the company. Phil explained his recommendations very clearly and we received a quotation that same evening. Questions were answered clearly and comprehensively. Ollie arrived on the day of installation promptly and was very polite. He worked very hard, neatly and tidily. All waste materials were collected just as he was finishing. It is great to know that such efficient companies still exist, we cannot recommend them highly enough.
Customer in Oxfordshire Posted on 08/11/2019 , work completed 06/11/2019
Great Consultation. Fantastic installation.
Customer Service
Quality
Value
Really liked this service. Guy came round. Talked us through the work. Really easy to understand. Quote very straightforward and clearly itemised. Price compares well to others we investigated The engineers were very friendly and kept us in the loop about which parts of the job they were doing. Could have been very stressful and wasn’t in the slightest.
Customer in Oxfordshire Posted on 06/11/2019 , work completed 01/11/2019
New gas boiler fitted
Customer Service
Quality
Value
We decided to replace our 26 year old gas boiler before having a complete kitchen refit. Phil came out to assess our requirements and sent the quote in that evening. Compared to the 4 other quotes we received, Premier Heating’s was the most competitive and clearly itemised exactly what they were proposing to do. Communication prior to installation was excellent and the engineer, Peter, carried out the work pleasantly and efficiently over the two days he was here. We had one slight problem with a faulty thermostat and this was swiftly replaced by Premier Heating the next working day. Overall we were very pleased with the service provided by Premier Heating and thoroughly recommend them.
Gail in Oxfordshire Posted on 28/10/2019 , work completed 24/10/2019
Exceptional service
Customer Service
Quality
Value
Initial visit from Premier Heating provided us with a very thorough assessment of our current heating system, and recommended the most appropriate system boiler as well as ancillary products such as power flush. We appreciated the promptness of response. The installation was on the dates we requested and was done by two heating engineers. They were knowledgeable and courteous and explained what needs to be done and in what order. The installation was completed on time and was very professionally executed. Waste products and the old boiler were removed very quickly the same day just as the installation engineer was leaving the house. Apart from the initial quotation and the installation, one additional point to note was the efficiency of the office administration who kept us updated by email and text message of the dates of installation and the time and names of the staff attending. Overall, the service provided was exceptional taking all aspects from start to completion.
Customer in West Berkshire Posted on 17/10/2019 , work completed 06/09/2019
Excellent service
Customer Service
Quality
Value
Premier heating provided great service - very fast and efficient, sending out a very nice, polite chap to mend our elderly oil boiler. The spare part needed was sourced immediately and replaced with no fuss or mess and the boiler was serviced and checked and is now working beautifully. Very happy with the service and I would highly recommend them.
Rebecca Posted on 11/09/2019 , work completed 09/09/2019
New electric boiler
Customer Service
Quality
Value
I've just had an old LPG gas boiler replaced by an electric one. Phil visited my home and talked me through the options I had to replace a ten year old LPG boiler. He was very clear and helpful, following up his visit within 24 hours with thorough and competitively priced quotes for new LPG and electric boilers. I decided on an electric one. Pete and Luke came within 10 days, removed the old boiler and re-sited and installed the new one within a day. The following day Pete returned with an electrician to connect and finish off the work and talk me through using the new controls. Pete and Luke's work was of a very high standard. They were efficient, friendly and polite. They tidied up as they worked and made sure that any rubbish or scrap materials were taken away before they left my home. I am very pleased with the quality of work and efficiency of service I have received from a friendly, professional team- from a helpful initial chat with Sue to the completion of the installation. I will not hesitate to recommend Premier Heating to my family and friends.
Katherine, West Berkshire Posted on 01/08/2019 , work completed 31/07/2019
Installation of two flue inspection hatches, and a safety certification.
Customer Service
Quality
Value
James did a really excellent job. More challenging than expected because of existing pipework/wooden battens/etc all in exactly the wrong places, but James remained positive and resourceful throughout, and determined to complete the work to a high standard. Very bright, and inspired confidence. I would highly recommend him. Admin team also a pleasure to deal with, especially Sue on reception.
Susan Posted on 29/07/2019 , work completed 26/07/2019
The trader replied (on 01/08/2019)
Thank you for your great feedback Susan. It was a tricky job, but James is determined to get the work completed to the highest standard
Excellent service
Customer Service
Quality
Value
Premier Heating Solutions have fitted a new gas boiler for me, their service was extremely professional every step of the way. Phone calls are answered promptly and organisation and communication throughout was excellent. Pete and Rob were polite, professional and extremely tidy. They were respectful of my home, tiding up as they went along and leaving my kitchen spotless after completing the job. I wouldn't hesitate to recommend them. With a plethora of plumbers around they are a breath of fresh air, service is second to none with a skilled, polite and knowledgeable workforce.
Customer in West Berkshire Posted on 21/06/2019 , work completed 17/06/2019
The trader replied (on 01/08/2019)
Thank you for taking the time to write your kind review in regards to your recent boiler installation at your property. It is good to hear that the engineers are polite, professional and tidy. It was a pleasure to carry out the works for you and we look forward to working with you again in the future.
Excellent service.
Customer Service
Quality
Value
Polite & friendly, efficient and highly skilled. Can strongly recommend.
Andrew, Oxfordshire Posted on 06/06/2019 , work completed 06/06/2019
The trader replied (on 31/07/2019)
Hi Andrew. Thank you for your continued support and great feedback
Excellent service from start to finish
Customer Service
Quality
Value
The positive experience with Premier Heating started with a very thorough quote. Phil took his time, explained the options, listened to my questions and provided a quote. He was flexible in agreeing payment terms and adding an extra component. Rob and James arrived to do the installation work. They did a great job, very neat work, perfect match of the brickwork, and a good installation including the extra component. The boiler installation was finished in one day and Rob came back the next day for the power flush. The job was finished on time and to budget. The entire experience was positive, good clear communication from start to finish, excellent quality of work and a great team.
Customer in West Berkshire Posted on 04/06/2019 , work completed 04/06/2019
The trader replied (on 31/07/2019)
We appreciate you taking the time to comment on our service in regards to your recent boiler installation. In providing a comprehensive quotation, which listens to your specific needs you have a heating system which is tailored to your requirements. We have an experienced and talented team of engineers, who get great satisfaction in doing a first class job. We are pleased that you have had a positive experience with us and look forward to your continued custom.
Boiler installation
Customer Service
Quality
Value
We had an old boiler replaced with a combi boiler. The guys did a beautiful job and taking the tank out was a big challenge, not a single scratch on the walls, stairs, anywhere! The engineers were very friendly, professional and explained everything thoroughly. They left the house clean and tidy. Good communication from the moment we contacted them for a quote, were happy to answer any questions we had. We are very pleased, thank you!
Customer in West Berkshire Posted on 31/05/2019 , work completed 30/05/2019
The trader replied (on 31/07/2019)
Thank you for your kind review. We pride ourselves on our great communication to ensure that the boiler installation from initial contact to completion, goes smoothly and to plan. Our fantastic team of engineers have excellent skills and experience of installing boilers in a variety of properties.
Above and beyond.
Customer Service
Quality
Value
I have always had a good service from this company, above and beyond. Good and always polite.
Carole, Berkshire Posted on 31/05/2019 , work completed 31/05/2019
The trader replied (on 31/07/2019)
Thank you for your continued support and feedback Carole.
Clean, efficient and production.
Customer Service
Quality
Value
New boiler installation, arrived on time, were careful not to create a mess, courteous & efficiently installed the boiler. Also did a good job of external building work required.
Thomas, Berkshire Posted on 31/05/2019 , work completed 31/05/2019
The trader replied (on 31/07/2019)
Hi Thomas. We are pleased that our installation team of engineers were tidy and courteous. We hope we can be of service again in the future.
Quick & polite!
Customer Service
Quality
Value
Very efficient & prompt. Explained how things worked & tided up afterwards.
Juliet, Oxfordshire Posted on 29/05/2019 , work completed 29/05/2019
The trader replied (on 31/07/2019)
Thank you for taking the time to review us Juliet. It is much appreciated.
Professional and tidy work
Customer Service
Quality
Value
The guys arrived on time, worked hard and did everything possible to make a great job. Very neat and tidy workmanship.
Michael, Berkshire Posted on 21/05/2019 , work completed 21/05/2019
The trader replied (on 31/07/2019)
Thank you Michael for your kind review. We have an experienced and talented team of engineers, who pride themselves on doing a first class job.
Cheerful and pleasant to have in the house!
Customer Service
Quality
Value
Boiler service, routine. Punctual and polite & very helpful.
Henry, Berkshire Posted on 14/05/2019 , work completed 14/05/2019
The trader replied (on 31/07/2019)
Thank you Henry for your kind review. We are pleased that our engineer was punctual and polite. We hope to be of service again in the future.
Prompt, professional and courteous
Customer Service
Quality
Value
Boiler service and heating system - check all done well. Very good, highly recommended.
Ian, Berkshire Posted on 14/05/2019 , work completed 14/05/2019
The trader replied (on 01/08/2019)
Thank you for the review of your experience Ian
Prompt and professional
Customer Service
Quality
Value
Just did the job with no fuss.
Peter, Berkshire Posted on 13/05/2019 , work completed 13/05/2019
The trader replied (on 01/08/2019)
Good to hear, thank you
Professional and good value boiler fit
Customer Service
Quality
Value
We had a new boiler filled in and a new radiator. The schedule and budget was kept as agreed. Communication was excellent and very attentive. Rob did an excellent pipe work and installed everything to a high standard. There was a mixed up over a few items but all resolved very quickly and to our full satisfaction. We would recommend.
Bara, Berkshire Posted on 10/05/2019 , work completed 10/05/2019
Clean and tidy
Customer Service
Quality
Value
James the engineer impressed me with his knowledge of his trader, his tidiness whilst working. He kept me informed with everything he was doing requesting my opinion where necessary. James was very thorough throughout and left the job clean and tidy. He was very polite and friendly.
Christopher, Berkshire Posted on 08/05/2019 , work completed 08/05/2019
The trader replied (on 31/07/2019)
Hello Christopher. Thank you for your kind review. It is good to hear that our engineer James, explained the process and was polite and friendly. We hope we can be of service again in the future.
Good service
Customer Service
Quality
Value
Very good service phones as he was running ahead of schedule. Not a problem. Very polite.
Colin, Berkshire Posted on 03/05/2019 , work completed 03/05/2019
The trader replied (on 01/08/2019)
Thank you Colin for your kind review
Service
Customer Service
Quality
Value
Service done on boiler was prompt and professional. Trader was polite and apologised for being late.
Yvonne, Berkshire Posted on 02/05/2019 , work completed 02/05/2019
The trader replied (on 31/07/2019)
Hello Yvonne. Thanks for your feedback. We appreciate you taking the time to comment on our service.
Installation of Combi Boiler
Customer Service
Quality
Value
Installation of Combi Boiler - delivered on time & budget. The process was thoroughly explained at every stage and operational details given. The engineers were tidy, thorough - discussed issues & solutions as they arose and were respectful of an old building.
Gillian, Berkshire Posted on 02/05/2019 , work completed 02/05/2019
The trader replied (on 31/07/2019)
Hello Gillian. Thank you for your positive feedback. We pride ourselves on a great team of engineers with their skill and experience of installing boilers to overcome the challenges of an older building.
Professional and friendly service
Customer Service
Quality
Value
New boiler installation. From getting the quote through to the engineers finishing the job the service was professional, courteous and good value.
Gareth, Berkshire Posted on 30/04/2019 , work completed 30/04/2019
Professional and efficient.
Customer Service
Quality
Value
Very helpful, from scoping the work needed - always good when turns out a smaller job than thought! Quick to fit in date to do the work, arrived on time. Neat pipework and minimal mess. Polite and knowledgeable.
Tracey, Berkshire Posted on 29/04/2019 , work completed 29/04/2019
Really professional - as always.
Customer Service
Quality
Value
James, Berkshire Posted on 26/04/2019 , work completed 26/04/2019
The trader replied (on 01/08/2019)
Thank you James for taking the time to review us.
Very prompt and thorough.
Customer Service
Quality
Value
Very prompt and thorough. Really pleased with the service.
Geraldine, Berkshire Posted on 25/04/2019 , work completed 25/04/2019
The trader replied (on 31/07/2019)
Thank you for the review of your experience Geraldine
Excellent service
Customer Service
Quality
Value
They are always professional and reliable. Give great advice too, how to keep them in good shape.
Roger, Berkshire Posted on 23/04/2019 , work completed 23/04/2019
The trader replied (on 31/07/2019)
Hello Roger. Thank you for the positive feedback. It is much appreciated.
Very helpful
Customer Service
Quality
Value
Very helpful & liked my dogs
Joanne, Berkshire Posted on 10/04/2019 , work completed 10/04/2019
My review.
Customer Service
Quality
Value
Put heating in.
Rosalind, Oxfordshire Posted on 10/04/2019 , work completed 10/04/2019
Very pleased
Customer Service
Quality
Value
They serviced my boiler. I was very pleased with the service I received. They arrived punctually and carried out the work in a helpful manner.
Sally, Berkshire Posted on 09/04/2019 , work completed 09/04/2019
The trader replied (on 08/05/2019)
Thank you Sally for taking the time to review your experience
My review
Customer Service
Quality
Value
Great service as always.
Clare, Berkshire Posted on 08/04/2019 , work completed 08/04/2019
The trader replied (on 31/07/2019)
Thank you for your continued support and feedback Clare.
Quick & efficient
Customer Service
Quality
Value
Very pleasant and helpful young man, worked quickly and efficiently.
Susan, Oxfordshire Posted on 08/04/2019 , work completed 08/04/2019
The trader replied (on 31/07/2019)
Thank you for the review of your experience Susan.
Very professional, swift work and great results
Customer Service
Quality
Value
We went with Premiere Heating as Phil was very professional, knowledgeable and gave us a quote that was in line with expectations- then and there. Within a day of accepting the quote online they had started work and we had a boiler installed and up and running, even with gas redirection by the end of the same day. It was very impressive operation, the team were all really helpful and wanted to ensure that the job got completed in time. Nothing was too much trouble. They even dis-assembled then reassembled a bunk bed to get to the floor. They cleaned up after and left no mess, replaced carpets as they were and made sure we were happy with the boiler and how it worked. We will definitely be using them again! Great value and swift work executed to a great standard- thank you!
Customer in Reading Posted on 05/04/2019 , work completed 04/04/2019
Excellent service
Customer Service
Quality
Value
Have used this firm many times and they never fail to deliver on all fronts. Prompt, efficient, courteous.
Sheena, Berkshire Posted on 05/04/2019 , work completed 05/04/2019
The trader replied (on 08/05/2019)
Thank you for your continued support and feedback Sheena.
Good efficient service
Customer Service
Quality
Value
Good knowledge of the boiler and explanation of issues encountered.
Alex, Berkshire Posted on 05/04/2019 , work completed 05/04/2019
The trader replied (on 08/05/2019)
Thank you Alex for your kind review. It is much appreciated. We are pleased that the knowledge of our engineer was demonstrated
Most impressed
Customer Service
Quality
Value
Courteous, informative, friendly service. Excellent response to telephone call about heating. Most impressed with Brian.
Derek, Berkshire Posted on 04/04/2019 , work completed 04/04/2019
The trader replied (on 08/05/2019)
Thank you for your positive feedback. See you next year for another boiler service.
Friendly and professional
Customer Service
Quality
Value
We had an old boiler replaced with a combi boiler in the loft. They were exceptionally friendly and professional, from the moment I contacted them for a quote. All staff were helpful, able and keen to explain the work involved and they kept to their time schedule. Competitive quote and exceptional service, would recommend.!
Danielle, Berkshire Posted on 04/04/2019 , work completed 04/04/2019
The trader replied (on 31/07/2019)
Hello Danielle. Thank you for your great feedback. It was a pleasure to carry out the works for you. We look forward to working with you again in the future.
Excellent service
Customer Service
Quality
Value
Dave was great. He was professional and polite - as you would expect - but was also really friendly, and willing to answer questions for me. He was very neat and tidy, and made sure everything was explained and understood before I left. Would definitely recommend.
Customer in West Berkshire Posted on 03/04/2019 , work completed 08/03/2019
Excellent service
Customer Service
Quality
Value
We had our boiler replaced, the work was completed on schedule and within budget. The tradesman was punctual, personable and professional at all times and the workmanship was to a very high standard. His duty of care throughout was exceptionally good and this was highlighted by him working late to ensure we had heating and hot water that evening. Overall a fantastic service and would definitely recommend.
George, Berkshire Posted on 03/04/2019 , work completed 03/04/2019
The trader replied (on 31/07/2019)
Hello George. Thank you for your kind review. We have an experienced and talented team of engineers, who pride themselves on doing a first class job
Professional and polite
Customer Service
Quality
Value
Effective, fast and polite. Immediately took off shoes on entry, explained fully what he would do, explained why he was doing certain tasks.
Richard, Berkshire Posted on 03/04/2019 , work completed 03/04/2019
The trader replied (on 31/07/2019)
Thank you Richard. We are pleased that our engineer was considerate and polite. We hope we can be of service again in the future.
Boiler service
Customer Service
Quality
Value
Arrived on time, service performed efficiently, pleasant manner.
Richard John, Berkshire Posted on 02/04/2019 , work completed 02/04/2019
Very efficient
Customer Service
Quality
Value
Boiler installation & servicing conducted very promptly & easy to organise. Great communication.
David, Berkshire Posted on 01/04/2019 , work completed 01/04/2019
My review
Customer Service
Quality
Value
Prompt and professional.
Lorna, Berkshire Posted on 29/03/2019 , work completed 29/03/2019
The trader replied (on 08/05/2019)
Thank you for your kind review. It is much appreciated.
Prompt. Professional.
Customer Service
Quality
Value
Very good. Helpful.
Richard, Berkshire Posted on 28/03/2019 , work completed 28/03/2019
The trader replied (on 08/05/2019)
Thanks for your feedback
Excellent all round!!
Customer Service
Quality
Value
We had major vibrations coming from the central heating system, and no one could work out where it was coming from. After three visits, Dave found that it was a leak in underfloor pipes, by way of a process of elimination, and that it was pipes contracting after the heating was switched off that caused the vibrations - which mainly started at about 1am in the morning, for some weeks. We were very pleased with Dave’s work and his process for finding the problem. No one else we asked had a clue as to what the cause was. We would highly recommend this firm again.
Customer in Oxfordshire Posted on 23/03/2019 , work completed 21/03/2019
Smooth and excellent service
Customer Service
Quality
Value
Very professional, excellent service from beginning to end.
Francesco, Berkshire Posted on 22/03/2019 , work completed 22/03/2019
Professional and helpful
Customer Service
Quality
Value
Replaced hot water cylinder. Very smooth and efficient job.
Sue, Berkshire Posted on 22/03/2019 , work completed 22/03/2019
The trader replied (on 08/05/2019)
Thank you Sue, for your kind review. We have an experienced and talented team of engineers, who pride themselves on doing a first class job.
Professional and speedy
Customer Service
Quality
Value
The engineer was very efficient and courteous. There were no issues.
Christopher, Berkshire Posted on 22/03/2019 , work completed 22/03/2019
Friendly and professional
Customer Service
Quality
Value
Boiler service and inspection. Friendly and professional. Explained the job done.
Blanche, Oxfordshire Posted on 22/03/2019 , work completed 22/03/2019
Excellent, friendly service.
Customer Service
Quality
Value
Premier Heating were recommended to me by a very satisfied customer. I can now see why, every member of the team has been helpful and friendly, patiently explaining all that I have needed to know about my new gas installation. I would certainly recommend Premier Heating.
Rosie, Oxfordshire Posted on 20/03/2019 , work completed 20/03/2019
Replacement boiler
Customer Service
Quality
Value
Barry Brennan was punctual, courteous and careful. The job was completed within the one day schedule to a very high standard. I would gladly recommend Barry.
Geoff, Oxfordshire Posted on 19/03/2019 , work completed 19/03/2019
Friendly and professional
Customer Service
Quality
Value
Our boiler service was conducted by Brian who was helpful and professional and completed the service promptly.
Julie, Oxfordshire Posted on 19/03/2019 , work completed 19/03/2019
Extremely professional
Customer Service
Quality
Value
The job was carried out in a very professional manner. The engineers were helpful, courteous and very tidy. A pleasure to have them working on this installation.
Jean, Berkshire Posted on 19/03/2019 , work completed 19/03/2019
My review
Customer Service
Quality
Value
Checking boiler. Everything alright!
Jonathan, Oxfordshire Posted on 19/03/2019 , work completed 19/03/2019
Very friendly tradesman.
Customer Service
Quality
Value
Very friendly tradesman.
Alexandra, Berkshire Posted on 18/03/2019 , work completed 18/03/2019
Fantastic
Customer Service
Quality
Value
Fantastic! Job completed quickly and efficiently!
Sheri, Berkshire Posted on 15/03/2019 , work completed 15/03/2019
Excellent service
Customer Service
Quality
Value
Excellent service and quick.
Which? Trusted Traders Consumer Posted on 15/03/2019 , work completed 15/03/2019
My review
Customer Service
Quality
Value
Professional and reliable.
Jacqui, Berkshire Posted on 12/03/2019 , work completed 12/03/2019
First rate
Customer Service
Quality
Value
Dave carried out a heating pipe repair in the ceiling with minimal damage. First rate.
Keith, Berkshire Posted on 12/03/2019 , work completed 12/03/2019
The trader replied (on 31/07/2019)
Thank you Keith for your feedback. It was a pleasure to assist and resolve your plumbing issues.
Very professional
Customer Service
Quality
Value
A new oil boiler was fitted to our house. The engineers were very professional and explained everything thoroughly. They left the house clean and tidy, I would strongly recommend them.
Neil, Berkshire Posted on 11/03/2019 , work completed 11/03/2019
Clean and tidy
Customer Service
Quality
Value
Changed boiler, quick, clean and tidy.
Tony, Berkshire Posted on 11/03/2019 , work completed 11/03/2019
My review
Customer Service
Quality
Value
Fixed the problem efficiently.
Anne, Berkshire Posted on 08/03/2019 , work completed 08/03/2019
Excellent information
Customer Service
Quality
Value
Very good and quick service non-disruptive. Engineer provided excellent information, was very polite and not talkative, which allowed me to get on with work. Answered and addressed all our queries, same with the hive engineer. Work performed and completed within agreed time.
Mina, Berkshire Posted on 07/03/2019 , work completed 07/03/2019
Great job!
Customer Service
Quality
Value
Replacement combi boiler Excellent communication throughout, prompt competitive quote, engineers arrived on time and worked hard all day. Very polite and professional. Cleaned up at the end of the day and explained how boiler operated. Were happy to answer any questions we had. Would highly recommend this company and would definitely use them again.
Customer in West Berkshire Posted on 06/03/2019 , work completed 04/03/2019
My review
Customer Service
Quality
Value
Appeared on time, carried out service on gas fire and solving problem with ignition quickly and very satisfactorily.
Denis, Berkshire Posted on 06/03/2019 , work completed 06/03/2019
Helpful, quick and tidy
Customer Service
Quality
Value
Dave came to replace our two motorised valves for heating and hot water as they were leaking. He arrived, prepared the area including protecting the floors and got to work. He explained what he was going to do, and got on with it. A short while later it was all done (far quicker than I thought it would be). All was tested, all radiators bled and he stayed a while longer to make sure as much air as possible was cleared from the system. I have used Premier Heating a number of times now - once for fitting my new boiler, for an annual service (that I have on a service plan with them) and now this. Very happy with the service given every time and will be the company I go to for any future issues.
Customer in Reading Posted on 05/03/2019 , work completed 05/03/2019
Very prompt
Customer Service
Quality
Value
As I said very prompt, clean & tidy changed boiler and carry-out chemical flush, all done with care and very professional service.
David, Berkshire Posted on 04/03/2019 , work completed 04/03/2019
Installed new boiler
Customer Service
Quality
Value
Prompt. Clean and professional. Worked to plan. Pleasant and sociable technicians. Got on with the job.
Nicholas, Berkshire Posted on 03/03/2019 , work completed 03/03/2019
Replacement Boiler and Power Flush
Customer Service
Quality
Value
They appear to be a successful company and deservedly so. The quotation was the best of three by a healthy margin, especially when compared with a nationwide supplier but the quality of workmanship, approach to the job and pleasant personality in no way reflected other than total satisfaction. It is early days but I have complete confidence that should there be a cause for concern, it will be addressed with equal professionalism and I will have no hesitation in recommending this company. One minor irritation. I was emailed the final invoice on the day of completion and contacted early the following day seeking payment. Fortunately, I had no reason to withhold payment and so all was well. I hesitate to award five stars on all three counts (nothing is that good) but I cannot think of a justifiable reason not to do so.
Customer in Oxfordshire Posted on 01/03/2019 , work completed 26/02/2019
Excellent service
Customer Service
Quality
Value
Service boiler, advice on heating. Excellent service, very helpful. great and honest advice, would certainly recommend to family and friends.
David, Berkshire Posted on 01/03/2019 , work completed 01/03/2019
Excellent Service
Customer Service
Quality
Value
Prompt, efficient and helpful.
John, Berkshire Posted on 01/03/2019 , work completed 01/03/2019
Responsive and professional
Customer Service
Quality
Value
Re: Boiler service and 'overhaul'. Excellent service from staff on the phone at Premier Heating. We contacted Premier from a local ad. Honest and very professional engineer. Friendly and helpful. Very thorough. Very satisfied customer. We'll be back!
B J, Berkshire Posted on 28/02/2019 , work completed 28/02/2019
New boiler
Customer Service
Quality
Value
Complete new boiler. Helpful, good communications, excellent work. Great guys David and James, cheerful hard workers. Would recommend to anyone.
Anne, Berkshire Posted on 27/02/2019 , work completed 27/02/2019
Very efficient
Customer Service
Quality
Value
As usual, very efficient service provided.
Mark, Berkshire Posted on 26/02/2019 , work completed 26/02/2019
Polite and friendly
Customer Service
Quality
Value
Very pleased with the service, very knowledgeable.
Danielle, Berkshire Posted on 22/02/2019 , work completed 22/02/2019
Very efficient
Customer Service
Quality
Value
Very good. Didn't hang about, got the job done.
Adrian, Berkshire Posted on 22/02/2019 , work completed 22/02/2019
Thorough and approachable
Customer Service
Quality
Value
Brian was on time and great at answering numerous questions. Been using Premier Heating for 3 years now and wouldn't go anywhere else. Thanks.
Glenn, Berkshire Posted on 21/02/2019 , work completed 21/02/2019
Great service, thoroughly professional
Customer Service
Quality
Value
Our boiler was due to be replaced on a Monday morning following a snowy weekend … Luke arrived early in time to find me trying to clear a safe path to our front door - and immediately started helping, which was much appreciated. Dave and Barry then arrived, and the installation work all went smoothly. They also did a great job of clearing up afterwards. My husband had been very impressed by Phil's knowledgeable and professional approach when quoting for the work and we are very pleased with the results. We'd have no hesitation using Premier Heating Solutions again or in recommending them.
Customer in West Berkshire Posted on 20/02/2019 , work completed 05/02/2019
Very helpful
Customer Service
Quality
Value
Very helpful and good advice. Would recommend this great service.
Tim, Berkshire Posted on 20/02/2019 , work completed 20/02/2019
Annual Service
Customer Service
Quality
Value
Punctual, polite and helpful.
David, Berkshire Posted on 19/02/2019 , work completed 19/02/2019
Good job
Customer Service
Quality
Value
The technicians I met were courteous and helpful. Explanations were helpful. The heating system was installed on time and with a minimum of fuss, I would use them again.
Jim, Berkshire Posted on 19/02/2019 , work completed 19/02/2019
Professional
Customer Service
Quality
Value
Pete installed my new boiler over two days. He was professional, keen and tidy in his work. I have found the whole Premier Heating Solutions team I have been involved with excellent and would use them anytime I required their service.
Colin, Berkshire Posted on 18/02/2019 , work completed 18/02/2019
Old for new
Customer Service
Quality
Value
I decided to replace my old boiler and got an estimate from Premier Heating Solutions. Phil gave me a straight and honest quote for the work and always returned my phone calls promptly and was not pushy. The fitters Phil and James were punctual, friendly, knowledgeable and completed the work to a high standard including the brickwork. The work was completed on time and budget. The warranty and after care service is unbeatable Premier Heating solutions is a first class company offering a great service. A five star rating. Highly recommended.
Customer in Wokingham Posted on 15/02/2019 , work completed 11/02/2019
My review
Customer Service
Quality
Value
Quick, friendly, professional.
Louise, Berkshire Posted on 15/02/2019 , work completed 15/02/2019
My review.
Customer Service
Quality
Value
They installed a new boiler at our place. Excellent work done throughout the day. Would prefer referring them to our friends in the future.
Abha, Berkshire Posted on 15/02/2019 , work completed 15/02/2019
My review
Customer Service
Quality
Value
Replacement of Boston toilet mechanism.
Brian, Berkshire Posted on 14/02/2019 , work completed 14/02/2019
Helpful and professional
Customer Service
Quality
Value
Engineer was very helpful and friendly. Great service.
Leanne, Berkshire Posted on 14/02/2019 , work completed 14/02/2019
Customer service and delivery of the best.
Customer Service
Quality
Value
A replacement boiler was fitted in the agreed time scale and to budget. The complete service was second to none compared to British Gas. Pete the engineer was helpful and professional in completing the work. A big thank you to all concerned.
David, Berkshire Posted on 13/02/2019 , work completed 13/02/2019
Very professional and polite
Customer Service
Quality
Value
Worked hard all day to a very high standard.
Martin, Berkshire Posted on 11/02/2019 , work completed 11/02/2019
My review
Customer Service
Quality
Value
Timely and efficient service.
Judy, Oxfordshire Posted on 11/02/2019 , work completed 11/02/2019
Good responsive service as ever
Customer Service
Quality
Value
Provided a good responsive service and sorted out leaking bathroom fittings. Working through inevitable issues with legacy fittings.
Mike, Berkshire Posted on 08/02/2019 , work completed 08/02/2019
Consistent great service
Customer Service
Quality
Value
Annual service of boiler. Arrived on time, was tidy, competent and friendly. Has always provided great service/installation/remedial work over last 3 years.
Alan, Berkshire Posted on 08/02/2019 , work completed 08/02/2019
Dave had to clear a space to do our Annual Boiler Service
Customer Service
Quality
Value
My wife & 1 year old were unwell; had to sort last minute childcare before going to work so completely forgot we'd booked our annual boiler service. I had planned to clear the area in front of the boiler the evening before... Dave turned up on time and was not phased with a slightly blank look when the front door opened. The boiler is in our garage along with all kinds of stuff/boxes and bits & pieces on their way to charity shop/tip etc. The garage door was opened for him, and he got on with the job. It was only when I popped into the garage a day or so later that I realised how much stuff he had carefully moved out of the way to allow him access to the boiler. He had obviously done this with no fuss, and not a hint of being inconvenienced. It is not the first time we have used Premier Heating Solutions, and Dave exemplifies their punctuality, efficiency and quality, but above all the helpful, no fuss, friendly attitude which we very much appreciate. We will definitely be using them again. Thank you.
Customer in West Berkshire Posted on 06/02/2019 , work completed 30/01/2019
Helpful, polite & informative
Customer Service
Quality
Value
The tradesman was very respectful of our property and me who was at the property. He kept me informed about what he was doing at all times. All the work was carried out to a very high standard. He was helpful, polite and informative at all times. He also cleaned up after himself, which I though was excellent!
Wendy, Oxfordshire Posted on 06/02/2019 , work completed 06/02/2019
Excellent Service
Customer Service
Quality
Value
Great engineer who carried out boiler service, he was prompt and very efficient. Premier Heating Solutions, excellent company and would definitely recommend.
Customer in Wokingham Posted on 05/02/2019 , work completed 01/02/2019
Customer Service
Quality
Value
Caroline, Berkshire Posted on 05/02/2019 , work completed 05/02/2019
Reliable and polite
Customer Service
Quality
Value
Work: installation of new boiler, two replacement radiators and new thermostatic valves and power flush. Helpful, communicated, polite, got the heating going on day one in very cold weather. Nice guys.
John, Berkshire Posted on 05/02/2019 , work completed 05/02/2019
My review.
Customer Service
Quality
Value
As again, boiler service.
Aaron Robert, Berkshire Posted on 05/02/2019 , work completed 05/02/2019
Highly recommended!
Customer Service
Quality
Value
We have been super impressed by Premier Heating every step of the way. What a fantastic team of experts - our new central heating system has been installed and we are very happy! Highly recommend!
Lindsey, Berkshire Posted on 04/02/2019 , work completed 04/02/2019
Efficient
Customer Service
Quality
Value
Our annual boiler service was dealt with in a helpful manner. An efficient service supplied by this company.
Margaret, Berkshire Posted on 04/02/2019 , work completed 04/02/2019
Professional and courteous
Customer Service
Quality
Value
Premier Heating did what they said. They carried out the power flush in professional and courteous manner. The heating is working much better now. Good work.
James, Berkshire Posted on 04/02/2019 , work completed 04/02/2019
Very helpful
Customer Service
Quality
Value
Professional and very helpful.
Alaina, Berkshire Posted on 04/02/2019 , work completed 04/02/2019
Thoroughly professional
Customer Service
Quality
Value
Barry completed the work within the allocated time-frame in a thoroughly professional manner. Working quietly and methodically to a high standard.
Peter, Berkshire Posted on 02/02/2019 , work completed 02/02/2019
Prompt and professional.
Customer Service
Quality
Value
Arrived on schedule despite heavy snow. Fitted new sink tap.
John, Berkshire Posted on 01/02/2019 , work completed 01/02/2019
My review
Customer Service
Quality
Value
Excellent service all round. Clean and tidy, fully recommended.
Robert, Oxfordshire Posted on 01/02/2019 , work completed 01/02/2019
Very helpful
Customer Service
Quality
Value
Very helpful, told me everything he was doing. Plus put on over shoes to protect my carpets.
Anne, Berkshire Posted on 01/02/2019 , work completed 01/02/2019
Great service
Customer Service
Quality
Value
Engineer arrived on time, was quick and efficient.
Which? Trusted Traders Consumer Posted on 31/01/2019 , work completed 31/01/2019
Very professional
Customer Service
Quality
Value
Efficient & tidy job. Carried out satisfactory.
Sue, Berkshire Posted on 31/01/2019 , work completed 31/01/2019
Helpful & friendly
Customer Service
Quality
Value
Engineer arrived on time, was very knowledgeable about the unit. Repaired very quickly and was very helpful and friendly.
Grahame, Berkshire Posted on 31/01/2019 , work completed 31/01/2019
Excellent in all aspects
Customer Service
Quality
Value
I cannot praise this company too much. From the moment their representative came to estimate for the work I needed to the time it was completed, I had no problems at all. This was quite a complicated job-removing an oil boiler and fitting a new one outside the house. The people working were knowledgeable, very hard working especially working in freezing conditions. Very clean, pleasant and efficient.
Margot, Berkshire Posted on 30/01/2019 , work completed 30/01/2019
Brilliant Service
Customer Service
Quality
Value
We were very impressed with the overall service. Helpful responses to inquiries, excellent workmanship, minimal disruption, punctual, full clarity on material and installation costs, not all local companies were as transparent.
Ian, Berkshire Posted on 29/01/2019 , work completed 29/01/2019
My review
Customer Service
Quality
Value
Turn up promptly, polite, got on with the job in hand. Dealt with it in a timely manner.
Micky, Berkshire Posted on 28/01/2019 , work completed 28/01/2019
Professional and knowledgeable.
Customer Service
Quality
Value
Replaced actuator on 2-port central heating valve. System thoroughly checked after repair done. Explained the work done and why the part failed. Highly recommended.
Rick, Berkshire Posted on 28/01/2019 , work completed 28/01/2019
Excellent
Customer Service
Quality
Value
Efficient workers especially Rob! He worked really hard to a very high standard.
Sue, Berkshire Posted on 28/01/2019 , work completed 28/01/2019
Really happy
Customer Service
Quality
Value
New boiler installation. One day job, really happy with it.
Paula, Oxfordshire Posted on 28/01/2019 , work completed 28/01/2019
Very happy customer
Customer Service
Quality
Value
Very impressed with the knowledge and professionalism. We came across a problem but was quickly sorted and no drama. Would recommend in a heartbeat.
Harry, Oxfordshire Posted on 24/01/2019 , work completed 24/01/2019
Boiler system fitted
Customer Service
Quality
Value
From original enquiry to quote acceptance Phil was knowledgable and no pushy at all. The quote was the right price and he noticed things other plumber firms had missed out On the three days of the fit James, Rob and Luke were timely, polite and knowledgable. They went out of their way to show me everything that was going on and explain it. The company was clean and tidy and super efficient . Good job, good price
Customer in West Berkshire Posted on 23/01/2019 , work completed 23/01/2019
Broken boiler
Customer Service
Quality
Value
Engineer arrived as agreed and bought two parts to try two solutions. First attempt did not work so he tried the other successfully. Polite, courteous, knowledgeable and sought help when required. Would highly recommend.
Susan, Berkshire Posted on 23/01/2019 , work completed 23/01/2019
Customer Service
Quality
Value
Verna, Berkshire Posted on 23/01/2019 , work completed 23/01/2019
Highly recommended
Customer Service
Quality
Value
Great service, very friendly and knowledgeable. Highly recommended.
Kyle, Berkshire Posted on 23/01/2019 , work completed 23/01/2019
Very professional and helpful.
Customer Service
Quality
Value
Good communication about delayed arrival. Friendly and efficient service.
Nicholas, Berkshire Posted on 23/01/2019 , work completed 23/01/2019
Good service
Customer Service
Quality
Value
Prompt, detected fault - remedied!! Pleased with result! Came twice - polite, on time, good service... fault detected, new part installed quickly. Will use again!
Jenny, Berkshire Posted on 22/01/2019 , work completed 22/01/2019
My review
Customer Service
Quality
Value
I give 100 percent for service and information carried out for the engineer who has carried out the service.
Alan, Berkshire Posted on 21/01/2019 , work completed 21/01/2019
My review
Customer Service
Quality
Value
Just top quality.
Karina, Oxfordshire Posted on 18/01/2019 , work completed 18/01/2019
High standard
Customer Service
Quality
Value
The workmen were polite and friendly. The work was done to a high standard. I am very pleased with the workmanship.
Gweneth, Berkshire Posted on 18/01/2019 , work completed 18/01/2019
On time, efficient and knowledgeable
Customer Service
Quality
Value
Only here for a short time but made a good impression and answered all my questions.
Richard, Berkshire Posted on 18/01/2019 , work completed 18/01/2019
My review
Customer Service
Quality
Value
Boiler service - boiler was missing key & made effort to get new key & return in only hours - Very impressive.
Bev, Oxfordshire Posted on 18/01/2019 , work completed 18/01/2019
Highly recommend
Customer Service
Quality
Value
Completed service of boiler as planned. They were fast & professional as always. Have used PHS a number of times in the past & will continue to do so in the future.
Kevin, Berkshire Posted on 18/01/2019 , work completed 18/01/2019
Efficient service
Customer Service
Quality
Value
Helpful and good aftercare. Efficient service.
Sonya, Berkshire Posted on 17/01/2019 , work completed 17/01/2019
Efficient
Customer Service
Quality
Value
Impressed with initial visit for quote by Phil. Good explanations and sensible suggestions regarding phone app and weather temp probe. Engineers James and Luke - on time, efficient, respectful, shoes off for upstairs. Worked hard all day, full explanations given of the work. Very happy with this company.
Sally, Berkshire Posted on 17/01/2019 , work completed 17/01/2019
Excellent
Customer Service
Quality
Value
Excellent. Dave arrived promptly. He was polite, professional and diagnosed the problem quickly, having considered a number of possible causes. Shower pump now working well with all 3 showers feeding from it. I would not hesitate to recommend.
Pru, Berkshire Posted on 17/01/2019 , work completed 17/01/2019
My review
Customer Service
Quality
Value
Engineer arrived on time and started work immediately. All work has been completed on time (and budget). The engineers were courteous and helpful and worked energetically at all times (in spite of adverse weather). A good experience.
Anthony, Berkshire Posted on 16/01/2019 , work completed 16/01/2019
Professional and helpful
Customer Service
Quality
Value
Peter did a brilliant job. The work was very neat and tidy and he took care to set up the system with consideration for further work that I might consider in the future i.e. nest. He also took the time to explain what he had done and how the system worked. Great job!
Sam, Berkshire Posted on 16/01/2019 , work completed 16/01/2019
Boiler service
Customer Service
Quality
Value
Excellent.
Roger, Berkshire Posted on 15/01/2019 , work completed 15/01/2019
My review
Customer Service
Quality
Value
Professional service
David, Berkshire Posted on 15/01/2019 , work completed 15/01/2019
Highly recommend
Customer Service
Quality
Value
Arrived on time, polite and friendly. Went through everything with me. Answered all my questions. I would recommend them to my friends and family.
Katrina, Oxfordshire Posted on 14/01/2019 , work completed 14/01/2019
Excellent! Highly reliable people!
Customer Service
Quality
Value
James was truly professional when approaching several difficulties that the job presented. We are beyond pleased with the results and the service has provided us with confidence to use Premier Heating Solutions LTD now and in the future. Both James and Luke are very knowledgeable, kind and willing to provide the right advice when needed. Really good.
Catalina, Berkshire Posted on 14/01/2019 , work completed 14/01/2019
Thank you
Customer Service
Quality
Value
I appreciate the professional way of how Premier Heating Solutions treats its customers, from survey to boiler installation. Thank you.
Mihail, Berkshire Posted on 14/01/2019 , work completed 14/01/2019
Excellent service.
Customer Service
Quality
Value
New boiler system install. Oil to gas conversion with system clean out. Job completed exactly on time and fit around my work schedule. Very professional and knowledgeable traders. Good problem solving abilities.
Glyn, Berkshire Posted on 11/01/2019 , work completed 11/01/2019
Professional & friendly
Customer Service
Quality
Value
Boiler service. Brian came on time, which I appreciate as I had a later appointment. Very professional and friendly.
Maria, Berkshire Posted on 11/01/2019 , work completed 11/01/2019
Prompt and professional.
Customer Service
Quality
Value
Prompt, efficient, diagnose issues, offer solutions appropriate to needs/budget. Friendly and professional.
James, Berkshire Posted on 11/01/2019 , work completed 11/01/2019
Excellent service
Customer Service
Quality
Value
As always, booked in service within reasonable timescale and completed an excellent job as always. Very polite, experienced, professional and helpful. Would recommend without hesitation. Thanks.
Colin, Berkshire Posted on 10/01/2019 , work completed 10/01/2019
My review
Customer Service
Quality
Value
Very good.
Roderick, Berkshire Posted on 10/01/2019 , work completed 10/01/2019
Prompt and professional.
Customer Service
Quality
Value
Fix leak on toilet waste pipe. Initially by resealing with silicone but already suggested alternate solutions if leak persisted. Notes added to job number to allow spare part to be quick/being ordered. Constructive and helpful discussion to avoid any further issues.
Karin, Oxfordshire Posted on 10/01/2019 , work completed 10/01/2019
Problem diagnosed & solved speedily.
Customer Service
Quality
Value
Left message on answerphone 8:05 - boiler not working. Phone call back at 9:02 acknowledging this & will get back to me later. Phoned to say engineer would come at 12:00. Dave turned up: was his usual polite & smiling self. Diagnosed the problem pump ceased operating. Repaired it & got it working in a few minutes. Temporary solution. Will order a replacement & get them to fix it.
Michael, Berkshire Posted on 10/01/2019 , work completed 10/01/2019
Straight forward
Customer Service
Quality
Value
Prompt quote. Quick fitting date and easy payment terms. Guys are professional and friendly, left it clean and tidy. Very competitive for a new boiler & new hot water tank. Very happy customers!
J, Oxfordshire Posted on 10/01/2019 , work completed 10/01/2019
Clean & efficient
Customer Service
Quality
Value
Boiler service. On time, explained my queries. Very clean and efficient.
Diane, Berkshire Posted on 09/01/2019 , work completed 09/01/2019
My review
Customer Service
Quality
Value
Excellent service.
Richard, Berkshire Posted on 09/01/2019 , work completed 09/01/2019
Annual Boiler Service
Customer Service
Quality
Value
As always, Dave was prompt for the appointment, did a very thorough job, was clean and tidy and is very pleasant to talk to. This company really want you to be happy with the work they do. Thoroughly recemmended.
Customer in West Berkshire Posted on 08/01/2019 , work completed 07/01/2019
The trader replied (on 31/01/2019)
Thank you very much for your kind review. You're right, we really do want you to be happy with the work we do and this goes for all of us here at Premier Heating Solutions. Nothing makes us prouder than receiving a review such as this and knowing we've done a good job.
Professional service.
Customer Service
Quality
Value
Engineer was professional at all times, undertook a big job, completed it as stated in agreement. Was committed to completing the job, worked long hours. Great service.
Seema, Berkshire Posted on 08/01/2019 , work completed 08/01/2019
Very efficient
Customer Service
Quality
Value
Very efficient, everything done to a high standard. All very good.
Bernard, Berkshire Posted on 08/01/2019 , work completed 08/01/2019
The trader replied (on 31/01/2019)
Thank you Bernard for the positive comments and 5* review.
Very professional
Customer Service
Quality
Value
Rob and Luke were prompt on the day, very friendly, knew exactly what they were doing. If it wasn't straight forward they managed to sort it out. Cleaned up behind themselves. They could explain what they were doing. Both very helpful.
Diana, Berkshire Posted on 07/01/2019 , work completed 07/01/2019
The trader replied (on 31/01/2019)
Thanks for taking the time to comment on your experience Diana. It's much appreciated!
My review
Customer Service
Quality
Value
Timely service.
Chris, Oxfordshire Posted on 07/01/2019 , work completed 07/01/2019
The trader replied (on 31/01/2019)
Thanks for taking the time to review us Chris!
Boiler service
Customer Service
Quality
Value
Agreed schedule for boiler service. Arrived promptly. Big smile. Helpful. Efficient. Courteous.
Which? Trusted Traders Consumer Posted on 07/01/2019 , work completed 07/01/2019
The trader replied (on 31/01/2019)
Thank you very much for your review, it means a lot that you've taken the time to leave your feedback.
My review
Customer Service
Quality
Value
Quick and easy service, on time. Completed all fine.
Ian, Berkshire Posted on 07/01/2019 , work completed 07/01/2019
The trader replied (on 31/01/2019)
Thanks for the 5* review Ian!
High standard
Customer Service
Quality
Value
Old heating system (tank in loft) removed. New pressure systems installed. Work carried out to a high standard. Staff helpful and responsive to specific requirements.
David, Berkshire Posted on 07/01/2019 , work completed 07/01/2019
Friendly engineer
Customer Service
Quality
Value
Work carried out very quickly and very friendly engineer.
Martin, Oxfordshire Posted on 07/01/2019 , work completed 07/01/2019
The trader replied (on 31/01/2019)
Really glad to hear it Martin! Thanks for the 5* review.
Helpful
Customer Service
Quality
Value
Very helpful advice and service.
Sarah, Berkshire Posted on 04/01/2019 , work completed 04/01/2019
The trader replied (on 31/01/2019)
Thanks Sarah, we appreciate the time you've taken to review us.
Friendly & professional
Customer Service
Quality
Value
Prompt response to leaking value. Friendly, professional service as always.
Lauren, Berkshire Posted on 04/01/2019 , work completed 04/01/2019
The trader replied (on 31/01/2019)
Thanks Laura, glad we could sort out your leaking valve quickly for you.
Right on time. Great job.
Customer Service
Quality
Value
Boiler was serviced. Everything was done satisfactorily.
Don, Berkshire Posted on 03/01/2019 , work completed 03/01/2019
Boiler service.
Customer Service
Quality
Value
Great work, all to a high standard, and helpful advice throughout.
G, Berkshire Posted on 03/01/2019 , work completed 03/01/2019
The trader replied (on 31/01/2019)
Thank you very much for the kind review.
My review
Customer Service
Quality
Value
Professional service.
Zenna, Berkshire Posted on 03/01/2019 , work completed 03/01/2019
Consultant.
Customer Service
Quality
Value
All work excellent. Excellent staff. Will highly recommend company.
Kelvin, Berkshire Posted on 03/01/2019 , work completed 03/01/2019
On time, no disruption
Customer Service
Quality
Value
Arrived on time, got on with jobs in hand with no disruptions.
Daniel, Berkshire Posted on 03/01/2019 , work completed 03/01/2019
Very happy
Customer Service
Quality
Value
My heating and hot water system had stopped working. The engineer correctly identified the problem, bought a new pump and fitted it straight away. Very happy with the service.
Barbara, Berkshire Posted on 02/01/2019 , work completed 02/01/2019
The trader replied (on 31/01/2019)
Glad we could help Barbara. Thank you for taking the time to comment on your experience.
On time
Customer Service
Quality
Value
Brian came on time. Work was completed. Brian is a very nice person.
Jennifer, Oxfordshire Posted on 02/01/2019 , work completed 02/01/2019
Excellent service.
Customer Service
Quality
Value
Replace boiler & hot water cylinder & re-commission. Excellent service, all were very customer focused. Polite & tidy!
Ramesh, Hampshire Posted on 02/01/2019 , work completed 02/01/2019
Helpful and professional
Customer Service
Quality
Value
Today's work was to finally resolve a problem which has been ongoing for many months. Peter took up the rotting chipboard and replaced it - checked the offending coupling which I had tightened and left everything in full working order. Valve not known to date.
Valerie, Berkshire Posted on 28/12/2018 , work completed 28/12/2018
The trader replied (on 31/01/2019)
Thanks for the 5* review Valerie.
Thank you
Customer Service
Quality
Value
Thorough diagnosis and very clear and honest explanation. Very swift action to help us ensure our heating over Christmas. Thank you.
Claire, Berkshire Posted on 21/12/2018 , work completed 21/12/2018
The trader replied (on 31/01/2019)
Thank you Claire! So glad we could help keep you warm over Christmas.
Pleased
Customer Service
Quality
Value
Annual service, arrived on time, pleased with service.
Alison, Berkshire Posted on 21/12/2018 , work completed 21/12/2018
The trader replied (on 31/01/2019)
Thank you very much for the 5* review Alison.
My review
Customer Service
Quality
Value
On time and clear, helpful explanation of our issue.
David, Berkshire Posted on 21/12/2018 , work completed 21/12/2018
So far, so good.
Customer Service
Quality
Value
Happy to have Roland and Luke to install new boiler while we were away. All done when we returned, explained control and checked system. Confident it will continue to work well.
Simon, Oxfordshire Posted on 20/12/2018 , work completed 20/12/2018
Brilliant service
Customer Service
Quality
Value
Absolutely brilliant service all round. Rob and Pete went the extra mile with the installations over 4 days. A lot of pipework with all old tanks removed leaving a clean & tidy finish. Cannot recommend highly enough!
Damon, Berkshire Posted on 20/12/2018 , work completed 20/12/2018
The trader replied (on 03/02/2019)
Damon, thank you very much for taking the time to give your feedback. We really appreciate your great review.
Great job
Customer Service
Quality
Value
Rob was excellent and got fire working and my device set up. Great job.
Jenny, Berkshire Posted on 20/12/2018 , work completed 20/12/2018
My review
Customer Service
Quality
Value
My thanks once again to Bryan - Sue - Phil and the team for their support at this time. Special thanks to Bryan for all his advice and hard work.
Eileen, Oxfordshire Posted on 19/12/2018 , work completed 19/12/2018
Helpful
Customer Service
Quality
Value
Made visit asked, very helpful, problem boiler all sorted, gave useful advice for future looking after boiler.
Diane, Berkshire Posted on 18/12/2018 , work completed 18/12/2018
The trader replied (on 03/02/2019)
Thank you for the 5* review Diane.
Courteous & professional
Customer Service
Quality
Value
Engineers were very courteous & knowledgeable. We had some supply issues with parts which left us without heating for 24 hours but not a reflection on the quality of the engineers. Overall a positive experience. Without the parts issue, I would have given a 5 star rating.
Dominic, Berkshire Posted on 18/12/2018 , work completed 18/12/2018
Prompt and professional.
Customer Service
Quality
Value
Roberto was here on time and quickly sorted the problem out.
Which? Trusted Traders Consumer Posted on 15/12/2018 , work completed 15/12/2018
New Boiler Installed
Customer Service
Quality
Value
The team was great. The leading person (David) very patiently explained every step of the work they were about to do in advance. Everyone else involved (James, Luck, Barry) were really nice and courteous. We were left without heating for one evening only (were I expected it to be the whole time until installation completed), and even then, they verified that the hot water were still available. It was obvious that quality of the work is important and the guys take pride in doing it to best quality possible. The result is a great solution which I hope we will enjoy for years to come. I highly recommend working with Premier Heating.
Customer in Hampshire Posted on 14/12/2018 , work completed 13/12/2018
The trader replied (on 03/02/2019)
It's great to hear that your experience was so positive. We do try, so it's fantastic to hear it directly from our customers. Thank you for taking the time to give your feedback.
Polite and professional.
Customer Service
Quality
Value
The company fitted a new oil fired boiler, removed old one, moved pipework and also connected up to underfloor heating in a new extension. Workmen arrived on Wednesday and finished Friday evening. All were very polite and respectful, taking off their boots to go on carpets. Did a fabulous job. Thank you.
Louise, Berkshire Posted on 14/12/2018 , work completed 14/12/2018
The trader replied (on 03/02/2019)
You're welcome Louise and thank you for the kind feedback!
Speedy & efficient
Customer Service
Quality
Value
Boiler installation and replacement shower, plus smaller repairs to pipework in bathroom & replacement kitchen tap. Arrived promptly on both days and worked hard throughout. Helpful in answering queries and worked to a high standard. Professional and courteous.
Jean, Oxfordshire Posted on 14/12/2018 , work completed 14/12/2018
Boiler breakdown.
Customer Service
Quality
Value
1st class work, service & communication.
Rob, Berkshire Posted on 13/12/2018 , work completed 13/12/2018
Well done
Customer Service
Quality
Value
Very satisfied & well done.
John, Berkshire Posted on 12/12/2018 , work completed 12/12/2018
My review
Customer Service
Quality
Value
Tidy work & no issues with initial installation.
Andy, Berkshire Posted on 12/12/2018 , work completed 12/12/2018
Boiler (combi) installation.
Customer Service
Quality
Value
The combi boiler installation. They arrived at time to do their job and completed at arranged time. Old boiler and other cylinders were disposed of and removed. Very clean, tidy work. Professionals!
Marinko, Berkshire Posted on 11/12/2018 , work completed 11/12/2018
The trader replied (on 03/02/2019)
Thank you Marinko for the great review, it's very much appreciated!
Excellent
Customer Service
Quality
Value
Arrived on time. Excellent communication, efficient and very helpful.
Gillian, Berkshire Posted on 11/12/2018 , work completed 11/12/2018
The trader replied (on 03/02/2019)
Gillian, thank you very much for your 5* review.
Professional, helpful.
Customer Service
Quality
Value
Boiler service: Professional, on-time helpful, tidy, knowledgeable.
Claire, Berkshire Posted on 11/12/2018 , work completed 11/12/2018
Professional & considerate
Customer Service
Quality
Value
Installation of new combi boiler & system flush : Excellent customer service from initial quote (options & costs clearly set out) all the way through to installation by two very proficient & amiable engineers who were happy to explain what they were doing and answer questions. Highly recommended.
Customer in Oxfordshire Posted on 10/12/2018 , work completed 31/10/2018
The trader replied (on 03/02/2019)
Thank you for the kind review and thank you for recommending us, it's much appreciated.
Helpful
Customer Service
Quality
Value
Look at underfloor heating problem, helpful, altered settings. Didn't look at other heating, as didn't need to, gave clear explanation of system.
Jane, Berkshire Posted on 10/12/2018 , work completed 10/12/2018
The trader replied (on 03/02/2019)
Thank you Jane, glad we could help you with your underfloor heating problems.
Excellent
Customer Service
Quality
Value
Job completed - excellent support.
Richard, Berkshire Posted on 10/12/2018 , work completed 10/12/2018
Very good
Customer Service
Quality
Value
Very good, efficient, explained what he was doing and answered all my questions.
Brendan, Berkshire Posted on 07/12/2018 , work completed 07/12/2018
Great service
Customer Service
Quality
Value
Great service, very helpful. We had our gas fire serviced and coals changed. Brian was informative, helpful and also helped fix our ventilation without any issues. Will definitely recommend.
Sunji, Berkshire Posted on 07/12/2018 , work completed 07/12/2018
Knowledgeable, pleasant & efficient.
Customer Service
Quality
Value
Boiler service and timer replacement. Brian has serviced my boiler for the last 2 years, I always find him very knowledgeable, pleasant and efficient. Although not cheap service.
J, Berkshire Posted on 07/12/2018 , work completed 07/12/2018
My review
Customer Service
Quality
Value
Very good.
Nicholas, Oxfordshire Posted on 06/12/2018 , work completed 06/12/2018
Professional service.
Customer Service
Quality
Value
Professional service advice given as well as main boiler service.
Adrian, Berkshire Posted on 06/12/2018 , work completed 06/12/2018
Helpful
Customer Service
Quality
Value
Carried out boiler service. Was helpful in explaining how to watch gauges. Arrived on time. I regularly use this company.
H, Berkshire Posted on 05/12/2018 , work completed 05/12/2018
Very efficient
Customer Service
Quality
Value
I had a new cylinder fixed. The trader arrived on time, was very efficient and helpful, he left my house clean and tidy.
Halina, Berkshire Posted on 05/12/2018 , work completed 05/12/2018
Excellent
Customer Service
Quality
Value
Excellent service with good advice about what was required. Parts ordered at an acceptable cost and fitted efficiently on date arranged. Engineer was punctual and polite. It was a pleasure to receive a service through this company.
Richard, Berkshire Posted on 04/12/2018 , work completed 04/12/2018
Helpful & friendly
Customer Service
Quality
Value
Great company for help, support & guidance. Things are always going wrong at our house. Premier always find the problem and resolve it! Will always use these folks!
Carmen, Berkshire Posted on 03/12/2018 , work completed 03/12/2018
Professional service
Customer Service
Quality
Value
Boiler service - prompt, professional & courteous service. Happy to recommend.
Alex, Berkshire Posted on 03/12/2018 , work completed 03/12/2018
My review
Customer Service
Quality
Value
First year service carried out satisfactory. Service engineer very polite & helpful.
Patricia, Berkshire Posted on 03/12/2018 , work completed 03/12/2018
My review
Customer Service
Quality
Value
Helpful and on time.
Christine, Berkshire Posted on 03/12/2018 , work completed 03/12/2018
My review
Customer Service
Quality
Value
Prompt and professional.
Geoff, Berkshire Posted on 03/12/2018 , work completed 03/12/2018
Great service from Premier
Customer Service
Quality
Value
Great service & advice from Brian. Parts ordered and fitted promptly.
Susan, Berkshire Posted on 30/11/2018 , work completed 30/11/2018
Great service.
Customer Service
Quality
Value
Arrived very promptly! Friendly and professional and completed the service in the expected time frame.
Kat, Berkshire Posted on 30/11/2018 , work completed 30/11/2018
Easy to deal with and efficient.
Customer Service
Quality
Value
Annual service. I was contacted by Premier to remind me I was due a boiler service. We booked it in there and then. Very pleasant and easy to deal with.
Caroline, Berkshire Posted on 30/11/2018 , work completed 30/11/2018
Prompt and Professional
Customer Service
Quality
Value
Explained everything to me and was helpful. Felt reassured and problem was solved.
Natasha, Oxfordshire Posted on 30/11/2018 , work completed 30/11/2018
Good, sincere and prompt.
Customer Service
Quality
Value
Thanks for sincere effort.
Pattabhi S, Berkshire Posted on 30/11/2018 , work completed 30/11/2018
Got the job done!
Customer Service
Quality
Value
Pete knew what he was doing!
Sesha, Oxfordshire Posted on 30/11/2018 , work completed 30/11/2018
Polite and efficient.
Customer Service
Quality
Value
Very professional and courteous.
Suzanne, Berkshire Posted on 28/11/2018 , work completed 28/11/2018
Very professional.
Customer Service
Quality
Value
First boiler service and general heating advice. Delayed due to traffic, but a quick call to the office enabled an ETA to be determined. Great service and advice with a very personable fitter.
Darryl, Berkshire Posted on 27/11/2018 , work completed 27/11/2018
Good job done
Customer Service
Quality
Value
Most satisfied. Very helpful & polite. Will use again.
S, Berkshire Posted on 27/11/2018 , work completed 27/11/2018
Very good
Customer Service
Quality
Value
All good, very good service as always.
Bruce, Berkshire Posted on 26/11/2018 , work completed 26/11/2018
Prompt, professional, personable.
Customer Service
Quality
Value
A routine boiler service and the system (only three years old) had a problem turning itself off! Brian (lovely chap) assessed it, offered a good solution to problem and is going to return to fix it. All in all, very splendid experience.
Rita, Berkshire Posted on 26/11/2018 , work completed 26/11/2018
Excellent
Customer Service
Quality
Value
Very knowledgeable and helpful. Excellent service.
Lauren, Berkshire Posted on 23/11/2018 , work completed 23/11/2018
Brilliant
Customer Service
Quality
Value
Installation off new exterior oil boiler & removal of old interior one & 'nest'. Out of 5 - installation 5, initial phone 5, initial visit to survey & quote 5, work done - 2 long days 5, brilliant friendly competent team 5.
Paul, Berkshire Posted on 23/11/2018 , work completed 23/11/2018
My review
Customer Service
Quality
Value
Prompt and professional.
Mark, Berkshire Posted on 23/11/2018 , work completed 23/11/2018
Prompt and Professional
Customer Service
Quality
Value
Excellent work. Not as straightforward as thought.
Andrew, Oxfordshire Posted on 22/11/2018 , work completed 22/11/2018
C0nfidently professional.
Customer Service
Quality
Value
Annual service that was done efficiently and provided me with the confidence that my boiler would last out the winter. I was also informed of work that may need to be done.
Kelly, Berkshire Posted on 20/11/2018 , work completed 20/11/2018
Very professional
Customer Service
Quality
Value
Fitted new shower. Arrived on time, work completed promptly. Workman, dave,very friendly, professional and polite. Would definitely ask for him again.
Carol, Berkshire Posted on 19/11/2018 , work completed 19/11/2018
Boiler service
Customer Service
Quality
Value
Great service - as always.
A, Berkshire Posted on 19/11/2018 , work completed 19/11/2018
My review
Customer Service
Quality
Value
Serviced boiler. A very good service, engineer very polite and honest. Would recommend to others.
Barbara, Berkshire Posted on 19/11/2018 , work completed 19/11/2018
Prompt and professional.
Customer Service
Quality
Value
Installation of a new boiler. Very professional, thoughtful and caring. So impressed, would not hesitate to recommend them to anyone.
Raye, Berkshire Posted on 19/11/2018 , work completed 19/11/2018
Amiable and professional
Customer Service
Quality
Value
Great job. On time. Amiable and professional.
Darren, Berkshire Posted on 16/11/2018 , work completed 16/11/2018
My review
Customer Service
Quality
Value
Premier Heating delivered the most competitive quote, delivered quickly when our old boiler stopped working and they were quick to install the boiler, delivering on their promise.
Dan, Berkshire Posted on 14/11/2018 , work completed 14/11/2018
My review
Customer Service
Quality
Value
Excellent job. Very pleased with the outcome. Thank you.
Tony, Berkshire Posted on 14/11/2018 , work completed 14/11/2018
Fantastic job from quote to completion
Customer Service
Quality
Value
A great service from the initial visit to quote through to completion of the installation. Highly recommend the install team who were helpful, took great care, communicated what they were doing, tidy - a pleasure to have in the house!
Helen, Berkshire Posted on 12/11/2018 , work completed 12/11/2018
Good job
Customer Service
Quality
Value
Boiler serviced. Very polite young man. Did a good job and was clean and neat.
Suzann, Berkshire Posted on 09/11/2018 , work completed 09/11/2018
Prompt, professional and friendly
Customer Service
Quality
Value
Boiler service and radiator valve replacement. Work carried out in a tidy manner. Professional advice given for minor non-plumbing compliance work to be carried out. Thorough and friendly.
Simon, Berkshire Posted on 09/11/2018 , work completed 09/11/2018
Highly recommended
Customer Service
Quality
Value
From original quote, to booking, to installation - a prompt, efficient & hassle-free service from friendly professional. Highly recommend.
Fiona, Berkshire Posted on 08/11/2018 , work completed 08/11/2018
Very prompt & professional
Customer Service
Quality
Value
Very impressed with the service. Early arrival. Very professional and approachable. Clear explanations etc.
Stephanie, Oxfordshire Posted on 08/11/2018 , work completed 08/11/2018
Excellent time keeping, professional.
Customer Service
Quality
Value
On arrival it was discovered the scheduled location for the boiler was unsuitable so the guys came up with two alternatives which involved installing an exterior boiler. This unit was more expensive than the intended one but the extra cost was born by PHS Ltd. They kept me fully informed of progress and the end result is excellent. They were cheerful at all times, despite having to work outside in very bad weather.
Christine, Berkshire Posted on 08/11/2018 , work completed 08/11/2018
My review
Customer Service
Quality
Value
Very quick efficient and helpful.
Peter, Berkshire Posted on 07/11/2018 , work completed 07/11/2018
My review
Customer Service
Quality
Value
I have used Premier Heating Solutions for a number of years & report no problems between services annually.
B, Berkshire Posted on 07/11/2018 , work completed 07/11/2018
Prompt and Professional
Customer Service
Quality
Value
As always, helpful and efficient boiler service.
Joanna, Berkshire Posted on 07/11/2018 , work completed 07/11/2018
Very satisfied.
Customer Service
Quality
Value
Boiler service. Usual excellent service from reception to work being carried out. Good staff, customer relationship.
David, Oxfordshire Posted on 06/11/2018 , work completed 06/11/2018
Boiler service
Customer Service
Quality
Value
Arrived promptly & serviced the boiler as agreed.
Niki, Berkshire Posted on 06/11/2018 , work completed 06/11/2018
Excellent and professional service.
Customer Service
Quality
Value
Replaced radiator valve following a small leak. Identified issue quickly. Completed work promptly and to high standard. Having used Premier Heating many times now, we would highly recommend them.
Anna, Berkshire Posted on 06/11/2018 , work completed 06/11/2018
Prompt & professional
Customer Service
Quality
Value
Service of boiler. Useful advice and explanations.
Anne, Berkshire Posted on 05/11/2018 , work completed 05/11/2018
Professional, on time & informative
Customer Service
Quality
Value
On our regular boiler service a problem was identified. The parts were ordered and repair done in good time and stopped things getting worse. Very pleased with service.
Steven, Berkshire Posted on 05/11/2018 , work completed 05/11/2018
My review
Customer Service
Quality
Value
Professional and efficient.
Ian, Berkshire Posted on 05/11/2018 , work completed 05/11/2018
Professional.
Customer Service
Quality
Value
Boiler service. Serviced to my satisfaction, very helpful.
Peter, Berkshire Posted on 04/11/2018 , work completed 04/11/2018
Professional & efficient
Customer Service
Quality
Value
Excellent service - Brian installed the thermostat efficiently & professional. Excellent instructions on how to use. Highly recommended.
Laura, Berkshire Posted on 02/11/2018 , work completed 02/11/2018
Quick, efficient work
Customer Service
Quality
Value
Servicing of gas boiler and some advice on balancing radiators. Quick and efficient service as always.
David, Berkshire Posted on 02/11/2018 , work completed 02/11/2018
Both prompt and professional.
Customer Service
Quality
Value
Service of boiler! Completed without fuss and with an explanation of what work was being carried out. Would certainly recommend.
Martin, Berkshire Posted on 02/11/2018 , work completed 02/11/2018
My review
Customer Service
Quality
Value
Excellent service. Replaced boiler in schedule within budget.
Paul, Berkshire Posted on 02/11/2018 , work completed 02/11/2018
Highly recommended
Customer Service
Quality
Value
Assessing central heating, identify restricting valves and inefficient radiators. Prompt quote and 2 radiator valves replaced in one day. Very thorough check of whole system. Care taken with carpet protection.
Stephen, Oxfordshire Posted on 01/11/2018 , work completed 01/11/2018
Professional and considerate.
Customer Service
Quality
Value
From the initial quotation, clearly setting out the costs and options, through to the boiler installation, Premier Heating provided a very high standard of customer service and quality of work. Highly recommended.
Ruth, Berkshire Posted on 31/10/2018 , work completed 31/10/2018
First class
Customer Service
Quality
Value
Serviced boiler. Fitted part. Very clean, polite, helpful, first class.
Wendy, Berkshire Posted on 31/10/2018 , work completed 31/10/2018
Thank you
Customer Service
Quality
Value
The repair was done to satisfaction. Thank you
Titilola, Berkshire Posted on 31/10/2018 , work completed 31/10/2018
Very pleased
Customer Service
Quality
Value
Service to boiler, checked radiators, arrived on time. Completed service and explained working of boiler. Very pleased with the engineer.
Harry, Berkshire Posted on 31/10/2018 , work completed 31/10/2018
Professional
Customer Service
Quality
Value
This man knows what is what.
Which? Trusted Traders Consumer Posted on 31/10/2018 , work completed 31/10/2018
Work completed perfectly.
Customer Service
Quality
Value
Work completed very effectively and efficiently. It was very easy with the guys here, and they carefully explained the work to us. I would definitely recommend them.
Andrew, Berkshire Posted on 30/10/2018 , work completed 30/10/2018
Prompt and professional
Customer Service
Quality
Value
Prompt arrival kept me well informed on what he was doing and why. Polite smart and professional.
John, Berkshire Posted on 30/10/2018 , work completed 30/10/2018
Worcester Bosch boiler installation
Customer Service
Quality
Value
James and his colleague did an excellent job of installing my new boiler I would highly recommend Premier Heating Solutions.
BRogers Posted on 29/10/2018 , work completed 29/10/2018
Professional
Customer Service
Quality
Value
Very professional and helpful as usual. Found an issue that needs attention, and will sort and return. Very re-assuming that all working.
Liz, Oxfordshire Posted on 29/10/2018 , work completed 29/10/2018
My review
Customer Service
Quality
Value
All good.
Vipuz, Berkshire Posted on 26/10/2018 , work completed 26/10/2018
Gas fire.
Customer Service
Quality
Value
Brian checked fire which needs a service. He was friendly, pleasant and professional in his approach to the jobs in hand - in keeping with the rest of the team.
Olive, Berkshire Posted on 25/10/2018 , work completed 25/10/2018
My review
Customer Service
Quality
Value
Always prompt and reliable.
Which? Trusted Traders Consumer Posted on 25/10/2018 , work completed 25/10/2018
Boiler service
Customer Service
Quality
Value
Serviced my boiler. As far as I can tell the job was done satisfactory. Engineer polite, helpful, professional.
Paul, Berkshire Posted on 24/10/2018 , work completed 24/10/2018
My reivew
Customer Service
Quality
Value
No problems - all quick and easy.
Vicki, Berkshire Posted on 24/10/2018 , work completed 24/10/2018
Prompt and professional.
Customer Service
Quality
Value
Fantastic.
Don, Berkshire Posted on 23/10/2018 , work completed 23/10/2018
Excellent service
Customer Service
Quality
Value
Very friendly, on time and helpful. Very knowledgeable, approachable.
Norma, Berkshire Posted on 23/10/2018 , work completed 23/10/2018
Polite
Customer Service
Quality
Value
The trader was prompt, knowledgeable, and polite at all times.
Anne, Berkshire Posted on 23/10/2018 , work completed 23/10/2018
Extremely satisfied
Customer Service
Quality
Value
I am extremely satisfied with the work, professionalism, attitude and cleanliness of the service I received from the engineer. He was on time every day. He also explained the details. Helpful and recommend him to all.
Legesse, Berkshire Posted on 16/10/2018 , work completed 16/10/2018
Prompt and professional.
Customer Service
Quality
Value
Had new oil fired boiler fitted. Excellent job, very neat & tidy kept me informed with progress every day & finished within the time specified, very happy indeed. Would definitely recommend.
Dean, Hampshire Posted on 16/10/2018 , work completed 16/10/2018
Highly professional team.
Customer Service
Quality
Value
Premier Heating Solutions replaced a very old boiler. James, Phil, Rob, Luke and Peter worked tirelessly to do the best possible job. I was consulted at all stages with each step carefully explained. They were pleasant and helpful during the whole process and I could not be more delighted. Thank you guys, you were great!
Olive, Berkshire Posted on 16/10/2018 , work completed 16/10/2018
First class
Customer Service
Quality
Value
Reason for visit was to repair a 2 year old non starting oil fired boiler, despite 2 visits from the manufacturer no one was able to find fault. Peter made a visit when we were taking a 2nd weekend without heat or water and worked through the problem.
Brian, Berkshire Posted on 12/10/2018 , work completed 12/10/2018
New Grant oil boiler
Customer Service
Quality
Value
Was recommended Premier heating by a neighbour , the quote system was very impressive and everything explained clearly and easy to ask more questions along the process to clarify. The installers were excellent, very much a "can-do" attitude and worked a long day to ensure minimum inconvenience to me. Would heartily recommend them
Richard, Berkshire Posted on 11/10/2018 , work completed 11/10/2018
Professional and thorough job
Customer Service
Quality
Value
Very good service from initial quote through to completed installation. Job done for the quoted price, on time, very professional installation engineer and a really neat job.
Clive, Berkshire Posted on 08/10/2018 , work completed 08/10/2018
Boiler Serviced
Customer Service
Quality
Value
Boiler serviced. We have used Premier several time before, always helpful, professional and efficient. And, the service was competitively priced.
Paul, Berkshire Posted on 07/10/2018 , work completed 07/10/2018
Very good service
Customer Service
Quality
Value
Work was done on time and on budget to a high standard. Installers were competent and helpful. Very pleased with result.
Ian, Berkshire Posted on 03/10/2018 , work completed 03/10/2018
Outstanding
Customer Service
Quality
Value
James was prompt, tidy and professional. He was clearly very knowledgeable and went out of his way to explain each step of the process. And he certainly put in a shift - new boiler installed, with all the trimming in 1 day. Would thoroughly recommend this company - from quote to completion they were trustworthy and efficient.
Neil, Berkshire Posted on 02/10/2018 , work completed 02/10/2018
Professional engineers and great service
Customer Service
Quality
Value
I had to replace my old hot-water cylinder and conventional boiler. I invited Premier Heating Solutions to my house for a quote and that was by far the most accurate and competitive among the other providers. Price and schedule agreed via email, great communication. The work was completed as per the agreed schedule, and despite some delay in delivering the new items (boiler and hot water cylinder), the two engineers managed to stay longer to make sure we had hot water for the night. The following day the work was completed with power flush and we are absolutely pleased with the final result and the service throughout the process.
Fabrizio Assennato Posted on 01/10/2018 , work completed 01/10/2018
Professional and speedy
Customer Service
Quality
Value
The agreed works were undertaken in one day in a very professional manner.
Chris, Hampshire Posted on 01/10/2018 , work completed 01/10/2018
Very neat & tidy. Great job.
Customer Service
Quality
Value
Great work, stayed longer than planned to ensure everything worked perfectly. Adapted hours to complete work on the second day to fit with my work schedule.
Helen, Oxfordshire Posted on 01/10/2018 , work completed 01/10/2018
Professional & thorough.
Customer Service
Quality
Value
Replacement of old boiler and repositioning new one, plus full extended flush of 55 year old pipework. All done very professionally and minimum of fuss. Always courteous, prompt and willing to answer dumb questions from me. I would recommend to anyone.
David, Berkshire Posted on 25/09/2018 , work completed 25/09/2018
Excellent service
Customer Service
Quality
Value
Premier installed a complete new heating system into our house. I wouldn't hesitate in recommending them and will always be using them in the future. They were professional, very tidy, communicated well and we are extremely happy with the finish of the job. They explained everything clearly and gave a very clear quote which they stuck to. Also, all engineers very friendly and respectful, didn't mind having them in the house for days.
Nicola, Berkshire Posted on 24/09/2018 , work completed 24/09/2018
High standards
Customer Service
Quality
Value
The job was completed to high standards as expected. On time, always explaining the next steps during the works. Left the house clean and tidy.
Fabrizio, Berkshire Posted on 18/09/2018 , work completed 18/09/2018
Satisfactory
Customer Service
Quality
Value
Replaced & installed new oil boiler, Power flush done & balanced the radiators. Worked done on agreed schedule and budget. Engineers are highly skilled & work done satisfactorily.
Teresita, Hampshire Posted on 17/09/2018 , work completed 17/09/2018
Excellent service.
Customer Service
Quality
Value
Needed a cast iron radiator installed. The engineer they sent round arrived on time, was courteous throughout, and was extremely helpful with any queries I had. We have an exposed wooden floor, but David managed to get to all the pipework without having to cut any. I'm sure this was more awkward for him but we really appreciate the effort he went to. Very professional service and will be using them again without hesitation.
Ciaran, Berkshire Posted on 10/09/2018 , work completed 10/09/2018
Boiler service.
Customer Service
Quality
Value
Was prompt and polite, clean and tidy workmanship. Quality service.
Lorraine, Berkshire Posted on 06/09/2018 , work completed 06/09/2018
My review
Customer Service
Quality
Value
Very satisfied, been using for 7 years.
Brenda, Berkshire Posted on 05/09/2018 , work completed 05/09/2018
Top quality boiler installation.
Customer Service
Quality
Value
Replacement of boiler with new combi - very well organised, professional, helpful, efficient and excellent job done.
Jonathan, Berkshire Posted on 04/09/2018 , work completed 04/09/2018
Clean, tidy & polite
Customer Service
Quality
Value
Annual service of boiler. Clean, tidy & polite. Carried out on given time and date. Will be using the company again.
Ruth, Berkshire Posted on 04/09/2018 , work completed 04/09/2018
Knowledgeable
Customer Service
Quality
Value
Replaced boiler & cylinder. Great communication - explained how everything worked. Prompt, tidy, polite & knowledgeable of products.
Clare, Berkshire Posted on 04/09/2018 , work completed 04/09/2018
My review
Customer Service
Quality
Value
Prompt and professional
Margaret, Berkshire Posted on 30/08/2018 , work completed 30/08/2018
Reliable service
Customer Service
Quality
Value
As ever, reliable and professional service from Premier Heating Solutions. Will happily continue to use them.
Charlotte, Berkshire Posted on 30/08/2018 , work completed 30/08/2018
My review
Customer Service
Quality
Value
Competent, professional and helpful.
Paula, Berkshire Posted on 30/08/2018 , work completed 30/08/2018
The trader replied (on 13/12/2018)
Thank you for taking time to review us Paula
A job well done
Customer Service
Quality
Value
It was nice to meet Brian for the first time today. He was a very pleasant, young man. He carried out the work efficiently, quickly and left the room clean and tidy. Thank you.
Which? Trusted Traders Consumer Posted on 29/08/2018 , work completed 29/08/2018
The trader replied (on 06/12/2018)
Many thanks for your great feedback. It is much appreciated. Look forward to seeing you again next year
Excellent service, great team.
Customer Service
Quality
Value
Full central heating installation (oil) inc tank. Very efficient service. Good communication throughout. Would definitely use them again. (Rob, Pete, Luke, Dave & Phil) awesome team!
Jen, Berkshire Posted on 28/08/2018 , work completed 28/08/2018
The trader replied (on 06/12/2018)
Thank you Jen for your kind review. We have an experienced and talented team of engineers, who pride themselves on doing a first class job. We are pleased that our engineers kept you updated & communicated well about the installation process
Boiler and fireplace service
Customer Service
Quality
Value
Booked to do a service for the boiler and fireplace. Really friendly and professional job, very happy to recommend.
Adam, Berkshire Posted on 24/08/2018 , work completed 24/08/2018
The trader replied (on 06/12/2018)
Hello Adam. Thank you for your kind review. We are pleased that our engineer was professional and friendly. Looking forward to servicing your gas boiler and fire again, in the future
New radiators and Nest Thermostat Installation
Customer Service
Quality
Value
Really pleased with the work. The new radiators were moved into a new position as requested, and they did a really neat job. The pipework channeled into the wall was so tidy! The Nest installation was hassle free, so much so that we wished we'd done it sooner! We're repeat customers and would recommend Premier Heating Solutions.
Helen M Posted on 23/08/2018 , work completed 23/08/2018
The trader replied (on 06/12/2018)
Thank you Helen for taking the time to review us. It was a pleasure to carry out the replacement radiator & nest installation works for you. Our engineers are encouraged to complete the works in a neat and tidy manner. Look forward to working with you again.
Got on with the job
Customer Service
Quality
Value
Removal and installation of a combi-boiler. They ran an hour later than quoted - but traffic due to an accident on the M4 held them up an hour getting here. Nice mannered, friendly and helpful. Just cracked on with the job. Worked like troopers. Highly skilled.
Michelle, Berkshire Posted on 23/08/2018 , work completed 23/08/2018
The trader replied (on 06/12/2018)
We appreciate you taking the opportunity to review your recent boiler service. Unfortunately the engineers were held up on route to the property, but once there they worked to complete the boiler installation on time. All our engineers are friendly and polite and pride themselves on doing a first class installation
Great service, quick and efficient
Customer Service
Quality
Value
Engineer arrived on time and as agreed. Quick and efficient service. Would recommend.
Nichola, Berkshire Posted on 22/08/2018 , work completed 22/08/2018
Very efficient
Customer Service
Quality
Value
Company removed old boiler & resited new boiler. Quote process was very efficient & competitive. Installation excellent. Completed on schedule. Very tidy, efficient & easy to have in the house.
Claire, Berkshire Posted on 21/08/2018 , work completed 21/08/2018
Excellent job
Customer Service
Quality
Value
An excellent job from start to finish. Kept us informed throughout. Went above and beyond. Very pleased with the result. Would have no hesitation in recommending them.
Norah, Berkshire Posted on 20/08/2018 , work completed 20/08/2018
My review
Customer Service
Quality
Value
Very well carried out, no problems.
Betty, Berkshire Posted on 17/08/2018 , work completed 17/08/2018
The trader replied (on 06/12/2018)
Thank you Betty for your kind review
Very professional
Customer Service
Quality
Value
Office rang prior to visit, very professional gentleman named Brian serviced my boiler. Very polite and courteous, prompt, very efficient service from this company and individual.
Jennifer, Berkshire Posted on 15/08/2018 , work completed 15/08/2018
The trader replied (on 06/12/2018)
Thank you Jennifer for your positive feedback in regards to your recent experience with Premier Heating. We are pleased that you had a efficient service from both the office and the engineer. Look forward to seeing you again
Boiler service.
Customer Service
Quality
Value
Engineer was on time, polite, efficient. The service is what we have come to expect from Premier Heating.
Christine, Berkshire Posted on 14/08/2018 , work completed 14/08/2018
The trader replied (on 06/12/2018)
Thank you Christine for your kind review about your recent boiler service. We are pleased to offer a consistent excellent service with professional engineers.
Friendly, professional. Brilliant service.
Customer Service
Quality
Value
Completed new installation of boiler & power flush. Always arrived on time. Friendly & reliable workmen always happy to answer any questions from a complete boiler novice! Clean & tidy would 100% recommend service.
Victoria, Berkshire Posted on 13/08/2018 , work completed 13/08/2018
The trader replied (on 06/12/2018)
Thank you Victoria for your review of your recent boiler installation & are pleased that you had such a positive experience . The engineers are happy to answer all questions on the installation and the operation of the new boiler.
Friendly and professional
Customer Service
Quality
Value
Work done efficiently and tidily. All questions answered clearly, Arising issues have been explained and I am confident they will be resolved in the agreed time frame. Nice guys!
Esta, Berkshire Posted on 10/08/2018 , work completed 10/08/2018
The trader replied (on 06/12/2018)
Hi Esta. Thank you for your great feedback in regards to your recent boiler installation. We encourage all our engineers to give clear details with the customer about any issues they find on installing the boiler.
Good job.
Customer Service
Quality
Value
Arrived on time, friendly and polite. Good job.
J, Berkshire Posted on 10/08/2018 , work completed 10/08/2018
The trader replied (on 24/10/2018)
Thank you for your positive feedback
On time & a personable tradesman
Customer Service
Quality
Value
Boiler service carried out in quick time to a high standard. I retain this company because of their consistency.
Ray, Berkshire Posted on 09/08/2018 , work completed 09/08/2018
The trader replied (on 06/12/2018)
Hello Ray. Thank you for your positive feedback. It is good to hear that you appreciate our consistent good service and look forward to seeing you next year
Good work from a friendly and hard working team
Customer Service
Quality
Value
We had an old heat-only boiler replaced together with the usual controls such as programmer and thermostats. The new installation was for a condensing pressurised boiler system using a Which best buy boiler. We also needed extra gas pipe work as the existing supply was inadequate. The work was done over 17th and 18th July as agreed and to the previously accepted price. A number of members of the trader were involved at various stages, but all were friendly and hard working. They happily answered any queries we had and explained how the system worked before completion. There were a few issues that needed resolution before we could sign off the work as complete, but nothing was too much for the team to do and everything was done without fuss. The only point which would help them to be outstanding would be to be more thorough when testing after resolving any problems. That said we would still use them again as the standard of work completed is very good.
Gibson Posted on 08/08/2018 , work completed 08/08/2018
Punctual and professional.
Customer Service
Quality
Value
Arrived on time and carried out the work professionally. Work space was cleared away. Also gave an explanation of the work being carried out.
Sukhi, Berkshire Posted on 08/08/2018 , work completed 08/08/2018
The trader replied (on 24/10/2018)
Thank you Sukhi for your great feedback. It is good to hear that our engineer explained the process and kept you informed of the work involved.
My review
Customer Service
Quality
Value
2nd annual service of Worcester boiler (installed 2016). Arrived within agreed time & work done very efficiently.
Eric, Berkshire Posted on 08/08/2018 , work completed 08/08/2018
The trader replied (on 24/10/2018)
Hello Eric. Thank you for your continued support and feedback. See you next year for another boiler service
Excellent service, professional, courteous and fast
Customer Service
Quality
Value
Reasonable quote, arrived on time and provided a thorough professional and reliable service. Removed all my old boiler components and install a completely new combi system, including the replacement of the rooftop flue, reached with scaffolding. Finished well withing the estimated time and was completely problem-free. Thoroughly recommended.
Peter Posted on 01/08/2018 , work completed 01/08/2018
The trader replied (on 24/10/2018)
Thank you Peter for your positive feedback and leaving such an excellent review. The whole team work hard to provide a prompt & problem free installation.
Prompt & professional
Customer Service
Quality
Value
Impressive standard of workmanship kept me fully informed of what was happening.
Stephen, Berkshire Posted on 01/08/2018 , work completed 01/08/2018
The trader replied (on 24/10/2018)
Thank you for your kind review, Stephen. It is much appreciated & pleased that our engineer kept you updated on the progress of the work.
Superb job
Customer Service
Quality
Value
A superb job, tidy and beautifully fitted. A great team with special thanks to Pete and Brian who made the job seamless.
Nigel, Oxfordshire Posted on 26/07/2018 , work completed 26/07/2018
The trader replied (on 24/10/2018)
We appreciate you taking the time to comment on our service. It is good to hear that our engineers did a superb job in fitting your new boiler.
Polite and good communication on job.
Customer Service
Quality
Value
Installed new boiler on budget. Both men worked well under extreme hot weather conditions. Tidy, polite and communicated well. Slight problem on 1st day which was resolved satisfactorily with a humble apology.
Julie, Berkshire Posted on 25/07/2018 , work completed 25/07/2018
The trader replied (on 19/10/2018)
Thank you for your kind review Julie. Our engineers are experienced in working in a variety of properties in all weather conditions.
Very professional job
Customer Service
Quality
Value