Prestige Stairlifts Ltd

It was easy to book the appointment. The engineer telephoned on the day to confirm the time of arrival. He was friendly, listened to me explain the intermittent problem and then carried out the work on the stairlift in a neat and tidy way. He explained the service he completed, what had been found, and demonstrated that it was now working as it should. Paperwork was completed and payment made. I have always found this company to be reliable and trustworthy. They do what you need and arrive on time for an appointment.

Office helpful, engineer on time - courteous and explained what he had done. Reasonable charge for work done. Just what I was looking for, will definitely use again.

The engineer, Colin, arrived promptly at 10.00 hrs. He was very polite and patient as I described the problem. The stairlift had developed an intermittent fault and, when he arrived it was working without any difficulty. I apologised and said that it had been a problem on 3 occasions. He was very assuring and said he would check the lift over. He worked for an hour and gave the lift a thorough check changing the batteries and ensuring that it was in good order. He also dealt with a faulty remote. Throughout his visit he was pleasant, and very efficient . I have had reason to contact Prestige twice since having the stair lift and have found the call centre staff just as efficient and reassuring as the engineer. It is so nice when your old to find people who treat you with respect, reassurance and patience. Thank you Prestige

Prestige Stairlifts gave a very fast professional efficient service. From the quote to the fitting of a quality lift it was a pleasure to deal with the company. Nothing was too much trouble and I would really thoroughly recommend them for all your needs, quickly if needed.

Prestige Stairlifts were professional from the time i made a call for a visit to our house to them fitting and completing job, No hard sell at all we choose which stairlift we wanted. Very efficient kept to time and date arranged could find no fault in their work, would certainly recommend . Value for money with good guarantee

Just had stairlift fitted by Prestige stair lifts by the Fitter Tim gave good services clean and tide very polite. Showed wife how to use the lift and left our home spotlast.

Clean and tidy fast services very good work The fitter Tim was polite and even asked before to use bathroom. Would recommend the services to anyone wanting Stairlift.

The order took around 10 days to be installed. The initial measurements were taken and deposit paid. The staff are friendly and polite. The installers arrived as arranged. They installed the stairlift with minimal fuss, tidied up and instructed how to use it. They were competent and helpful. I would happily recommend them.

Engineer rang to say when he would arrive. He was very thorough in checking all the stairlift mechanism and also in cleaning it carefully and clearing up afterwards.

The two engineers, Tim and Callum, arrived punctually at 11am. Tim was the lead engineer and he explained what was to be done, what was done and how to operate the stairlift clearly, making sure my arthric wife and myself knew how to operate the mechanism. He was polite, lucid and attentive. He explained that Pestige would contact us after a year and how we ccould pay for the annual service. I was impressed that the stairlift need not be at the bottom of the stairs when not in use but could be moved a few steps up where there was a charge point. Half of the total cost, itself less than expected, had already been paid, The work was finished within four hours. more quickly than expected. The remainder of the cost was paid by card. Prestige is an independent company and I would recommend it wholeheartedly. thee

After booking a service on mums 20+ old stair lift, we were advised that a new one would be needed by a very pleasant chap called Tim. After going through the options mum decided to have an ex demo model which was expertly fitted today by Tim and Callam. The lads were quick, efficient and friendly, ensuring everything was cleaned and set up to suit mum before leaving. The lift was reasonably priced and included removal and disposal of the old lift. Wonderful service. Thank you!

From the first phone call to the repair service. All the experience was excellent. Staff couldn’t be more helpful and friendly on the phone. Tim and Callum switched fitted us in on the way to another job and the stairlift was up and running again in minutes. Tim was incredibly friendly, informative and generous with his knowledge and can-do approach. Very qualified engineers and people you can absolutely trust to help out the most vulnerable of us when we are in need. Good value for money. Don’t hesitate to call Prestige in your time of need.

The work was carried out by very personable men on time and on budget. The office was helpful and accommodating. The work was carried out perfectly and they tidied up before they left. They explained how to operate the stairlift and made sure we were perfectly happy before they left.

One very happy 92 year old man, with new legs for getting up and down the stairs by himself. Fantastic job from Peter, Callum and Kris. Thanks a million, would highly recommend their great, efficient service.

Fitter and helper arrived on time. Very pleasant fellow, neat, clean workers. Took time to explain working of chair lift, and I have worked it a couple of times, very simple to use. Pleased with the whole experience.

Tim and Kris were superb at fitting the curved stairlift. They were also really nice guys. Thank you.

They have very good reviews on here, and they are well deserved. I had a curved stairlift installed by them. Found them on the internet and gave them a ring, and they were around the next morning to survey my needs and give me a quote, including the expected manufacture and installation times, all of which they kept to. They also removed the old stairlift within a day of being asked to. So well pleased with the friendly and professional service they provided, at a very good price too, so thanks very much Prestige- my wife loves her new toy!

Tim did a great job removing an old stairlift. He was on time, polite and friendly. Previously Prestige had installed the stairlift and maintained it, always a five star service.

I called Prestige on 27th February and was given a clear and helpful explanation of available options for a stair lift to be fitted to a curved staircase. A site visit to take measurements was arranged for the same day and the lift was manufactured and installed within 15 working days as promised. We are delighted with the result. I can not find fault with the quality of advice and service provided by Prestige in delivering and installing an excellent product.

Tim and Tim were both fantastic fitters, very quick installation, very polite and courteous throughout. I would have no problem recommending them to anyone else. Very pleased with the work carried out.

Very please with the response from the first enquiry to completion. The surveyor was prompt in reply and visited to measure and quote. We were told it would be fourteen days before fitting and that was the case. The fitters were excellent, clean and tidy and left no mess for us to clear up. The instructions on how to use the stairlift were given so that anyone could understand them . The stairlift looks great and works well, would really recommend them.

I would like to say a huge thank you to everyone who came to fit a stair lift for me. The initial consultation was conducted with care and understanding and the full engineer visit was arranged for the next day and work was marked as urgent. The stair lift was installed two weeks later by two very professional and caring young men. They worked hard to make sure the seat was high enough for me and everything was done with complete professionalism. I would highly recommend Prestige stairlifts.

From start to completion this was such a straight forward but quality service. We wanted to get a stair lift in for our mum for her return from hospital - customer service booked us in for a quote straight away and the engineer was let in by a neighbour and followed up by phoning me with aquote for various options and sending it all via email. Booked us in asap to fit it and was efficient, friendly and courteous as well as speedy. After install, Tim, the engineer was excellent and patient in showing mum how to use it. All in all a very good experience.

My parents needed a stairlift asap due to an accident my father had. The only company to respond over Christmas was Prestige. Tim called us and arrived at 9am the next day for a survey. This led to a stairlift being installed and completed in 6 hours. We have been very impressed from start to finish and would highly recommend.

We asked Prestige because we like the concept of Trusted Traders. From the first visit, through to the completed installation, all questions were answered honestly and patiently. We opted for a reconditioned stairlift as work could be completed within 14 working days from making the order. Installation was on time, neatly done without the slightest damage to any surface. My wife is able to use the lift with confidence and there is still plenty of room for us both to use the stairs 'on a good day', when the chair can be parked away on its upstairs extension. We had thought carefully through the process of buying and made the right choice!

Custom curved rail fitted in less than 2 weeks. Every member of the team who visited were polite and professional. The installation was completed quickly and efficiently with no mess left behind. The product was fully explained. Faultless service from start to finish and good value for money.

What efficiency. Monday 09.30 phoned and asked for a quote. Monday 11.00 charming Prestige employee visited, measured up, and gave a quote for a new stairlift. Tuesday 10.30 accepted quote. The same day at 13.30 charming engineer arrived and by 15.00 I was using the chairlift. What efficiency. Twenty-nine and a half hours from the first query to full operation. My poor recently disabled wife can now get up and down the stairs without a problem, gliding on a lovely, efficient chair. I can think of no greater praise than "Thanks chaps. You were amazing."

Made an enquiry on Tuesday and spoke to a very pleasant lady who arranged for a visit with Ollie the next day. Ollie was very helpful, no pressure selling and left me with all the details. I placed my order. Tim came the next Monday (my choice). He was an excellent fitter and did a very neat installation and gave me very helpful advice and instruction. And he very kindly replaced some bookcases for me to. I am pleased to recommend this company to anyone looking for reliability and service.

We are so grateful for the work done. From the moment Tim arrived he was nothing but polite and thorough. Explaining in full details how to work the stairlift to make my wife’s life easier. We highly recommend Prestige Stairlift Ltd to anyone looking for installing a stairlift in their own home as totally value for money.

When I rang Prestige Stairlifts at Bexhill a very helpful friendly lady put me at ease right away. Colin the first engineer came to measure and give me a quote - he was extremely helpful. Chris was the helpful & friendly engineer who fitted my stairlift in a couple of hours. All very clean and no mess. After talking it over with Colin I chose a reconditioned one. I love my stairlift. I feel safe on the stairs now - I’m very thankful for that. Excellent service from everyone at Prestige Stairlifts and I would thoroughly recommend them. This is the best purchase I have made in a long time. I marvel at this piece of equipment. It’s amazing! It’s smooth running - it has a remote control and it’s transformed my way of life. Thank you 🙏 xx

Tim came to my parents house in Eastbourne yesterday to fit a stairlift, I just wanted to say a massive thank you. He was thorough, thoughtful and extremely kind! We are in the midst of a very difficult time as a family and that he would come in with such gentleness and attention to detail was so so gratefully received by us all. I just wanted to say a HUGE thank you, you never know what people are going through and to show kindness is the best gift, very very grateful.

Got a quote a few weeks ago (which was clear and comprehensive), but things accelerated with my 86 year old mother coming out of hospital earlier than we expected. Called Prestige Stairlifts first thing Monday morning and they agreed a next day installation. Tim their fitter called exactly 30 mins before arrival as promised. Very competent and polite. Clear instructions. Very happy with installation. Gives confidence about future servicing.

Called in the morning to report stairlift had stopped working. Engineer came early aft and replaced the batteries that were five years old. Very friendly and helpful. Couldn't be better. Thank you.

From start to finish this company has excelled on their professionalism from the 1st enquiry with Zoe who had a bubbly friendly personality and knows her stuff from Ollie who did the quote through to Ben and Chris who installed our stairlift this company have been one of the best we have ever dealt with. They even cleaned up after themselves and wiped down everything they had touched they explained everything thoroughly and were a pleasure to have around……. I would recommend them to anyone

Excellent Job installing a Stair Lift very well done clean workers turned up on time explained how it works and gave me a demonstration.

Tim came to my mums on 5/3/21 to discuss installing a stairlift. He was not pushy at all, just explained what he could offer and the types of stairlifts available. He left us with a quote but assured us we could take our time deciding.Mum was a little apprehensive at first but after thinking about it for a few weeks, she decided to have it installed. Tim phoned the weekend before installation just to ensure we were having the automatic swivel chair which is a lot easier for mum. Tim installed her stairlift on 19/4/2. He was professional and courteous and explained everything very clearly and thoroughly. He worked really quietly, we hardly knew he was there. The stairlift is easy to use and will make mums life that bit easier.

Went down to offices Monday, the manager very helpful, had a chat, and the stairlift was fitted the same day. Tim was clean, and tidy and a lovely guy. Would definitely recommend them.

Needed a fairly urgent call out as stair lift was going very slow and required new batteries as a matter of urgency. Called Prestige and spoke to Tim. Tim said he could come out to us within an hour or so which he did. Fitted new batteries and checked that the stair lift was now working OK. Very efficient and professional, friendly service. Work was carried out with corona virus awareness at all times. Excellent all round service and I highly recommend them.

Very pleased with the service that I received. The job was ordered and carried out with great support from the company. Everything was carried out in six hours from start to finish. That is from ordering and installation. Thanks Prestige.

Installation of new stairlift. Work carried out in 2.5 hours and site left neat and tidy. Cost as quote. Tim was very helpful and answered all questions. Excellent job and excellent experience.

Having experienced difficulties with another stair-lift company, I contacted Prestige and spoke with Peter who put me at ease straight away. We discussed the options and arranged an engineer the same day. Tim (the engineer) called when he was 20-30 minutes away. Efficient and knowledgeable we discussed the installation procedure. True to word, Tim arrived when he said he would to install the apparatus. The work took slightly longer than anticipated because of Tim's attention to detail. Tim was highly capable, knowledgeable and compassionate. His desire to provide a first class service and product was gratefully received, due to the vulnerability of an elderly relative. At no time was Tim going to leave the work incomplete. I have no hesitation in recommending Prestige who truly understand the need of their service.

I called Prestige stairlifts as my dad was really struggling with the stairs and unfortunately was taken into hospital so knew I had to get something in place to make it easier on my dad as he was stopping 3 times as he walked up the stairs. I was so impressed with the knowledge and care Pete had and amazed at how quickly the appointment was made. Kris phoned me when he was on his way and told me his expected time of arrival, it was spot on, Kris measured up and talked me through the whole process and as we have a slightly curved stair case it had to be custom made, I was kept informed throughout the whole process and as soon as it was ready I had a call and it was fitted the next day. Kris and Ollie came on time and again called before they arrived, they were clean, tidy and worked very well together. I felt reassured knowing they have a 24/7 call out service. Thank you so much, my dad will be so pleased when he comes home from hospital xx

Great company from initial contact to completion which only took 2 days, which was exactly what I required. Engineer Tim was very efficient. Would highly recommend this company

Unfortunately I was not available so wife contacted local Stairlift outfit cost £300 which lasted 3 months and then was not receiving any communication to rectify problem after being assured stairlift motor was recon and as good as new..which it wasn't contacted Prestige and Tim attended and after inspection the stairlift needed to be replaced... age, batteries and the recon motor... there was no pressure in the the sell and the the installation was completely hassle free even bring it my attention that was a floorboard needed attention... Thank You.