Endorsed by Which?

Priority Stairlifts

5.0

128 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Based in Ilkeston, Priority Stairlifts is a small, family-run business proudly serving Derbyshire, Nottinghamshire, Mansfield, Chesterfield, and the wider East Midlands.

With over 18 years’ experience, we specialise in installing, repairing, and maintaining straight, curved, reconditioned, and rental stairlifts.

You’ll deal directly with Sarah, Jon, or Josh - not a call centre - and always get honest advice, friendly service, and a no-pressure approach. We offer 24/7, 365-day call-out support so you’re never left without help.

Working with local councils and healthcare teams, we help people return home safely and stay independent. Whether you need a new, rental, or reconditioned stairlift, we’ll find the right solution for your needs and budget.

From first contact to aftercare, we’re with you every step of the way. Call Sarah or Jon today for a free, no-obligation quote.

What we do

  • Disability and mobility

    • Stairlifts
    • Stairlift Engineers
  • More Services

    • stairlift servicing
    • stairlift repairs
    • stairlift installation

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
128 reviews
Customer Service
4.9
Quality
5.0
Value
5.0
Sort by
Fitting of stairlift
Customer Service
Quality
Value
Stair lift excellent Work completed as promised by very professional fitter who was very friendly and explained everything to us. Thanks to Sarah who arranged everything and then returned to make sure we were happy and confident in the use of the stair lift.
Customer in Derbyshire Posted on 01/11/2021 , work completed 27/10/2021
The trader replied (on 14/11/2022)
Thank you for your lovely feedback - it has been our pleasure to be able to help you. Sarah, Jon and Josh x
Excellent Service
Customer Service
Quality
Value
Job was a stairlift fitted in the house for my mother. Arrived on time and very pleasant to deal with. Price was very agreeable. They measured up in the morning and stairlift came and was fitted same day! Very happy with the outcome. Excellent Service.
Which? Trusted Traders Consumer Posted on 07/10/2021 , work completed 20/09/2021
The trader replied (on 14/11/2022)
Thank you for your lovely feedback - it has been our pleasure to be able to help you. Sarah, Jon and Josh x
Supplying and fitting a stairlift
Customer Service
Quality
Value
Sarah was very pleasant to deal with and kept in touch regarding the fitting, the fitting was professionally done and the whole process was quick and efficient. We could not ask for more. We would recommend Priority Stairlifts.
Stephen in Nottinghamshire Posted on 04/10/2021 , work completed 30/09/2021
The trader replied (on 14/11/2022)
Thank you for your lovely feedback - it has been our pleasure to be able to help you. Sarah, Jon and Josh x
Professional Service
Customer Service
Quality
Value
Called on Sunday fitted on Monday, quick efficient service. Lovely staff and very courteous. Thank you Sarah and John.
Which? Trusted Traders Consumer Posted on 16/09/2021 , work completed 06/09/2021
The trader replied (on 04/10/2021)
Thank you very much for your positive feedback x
Very pleased
Customer Service
Quality
Value
Don't know what I'd have done without Priority Stairlifts. Excellent work, they did a great job!
Which? Trusted Traders Consumer Posted on 09/09/2021 , work completed 23/08/2021
The trader replied (on 04/10/2021)
Thank you for taking the time to leave a review - it has been a pleasure x
Highly recommend
Customer Service
Quality
Value
Sarah who came to visit us was very polite, professional and helpful and the chap who came to fit the stairlift was very polite, efficient. Really happy with what they have done.
Which? Trusted Traders Consumer Posted on 12/08/2021 , work completed 22/07/2021
The trader replied (on 13/08/2021)
Thank you very much for taking the time to leave us a review - it means a lot. It has been a pleasure to be able to help you. Sarah and Jon x
Professional and friendly
Customer Service
Quality
Value
Priority stairlifts were professional from the first phone enquiry, through the consultation and fitting they were prompt and friendly. The price was competitive and there were no hidden extras
Gladys in Nottinghamshire Posted on 26/07/2021 , work completed 21/07/2021
The trader replied (on 13/08/2021)
Thank you very much Gladys for your lovely review - it means a lot. It has been a pleasure to be able to help you. Sarah and Jon x
Excellent Job
Customer Service
Quality
Value
They were very efficient and very pleasant from start to finish. Did an excellent job.
Which? Trusted Traders Consumer Posted on 15/07/2021 , work completed 08/07/2021
The trader replied (on 13/08/2021)
Thank you very much for taking the time to leave us a review - it means a lot. It has been a pleasure to be able to help you. Sarah and Jon x
Star performers
Customer Service
Quality
Value
Installation of Stairlift. Contact immediate, visited same day, friendly advice with no pressure or hassle. Telephone quotation same day with written confirmation by following day. Choice of installation dates within 24 hours of accepting quotation. Installation engineer arrived on time and completed job within 3 hours with minimal fuss, no mess and full explanation. If you have to make the major decision to have stairlift installed you won’t find a better provider.Final invoice was £500+ below quotation - an extra bonus.
PJE in Derbyshire Posted on 22/05/2021 , work completed 20/05/2021
The trader replied (on 13/08/2021)
Thank you very much for taking the time to leave us a review. It has been a pleasure to be able to help you and you lovely wife. Sarah and Jon x
Highly Recommend and professional
Customer Service
Quality
Value
Pleased to support a family business. Felt really comfortable being on my own in the house with the 2 workmen, they were both lovely. No mess was left whatsoever. Cables were hidden, I would have no idea where they were until they told me. The stairlft we chose was reconditioned but you couldn't tell. Job was done really quickly too.
Which? Trusted Traders Consumer Posted on 06/05/2021 , work completed 06/05/2021
Good Service
Customer Service
Quality
Value
Very satisfactory and pain free experience getting the staiflift fitted. I would recommend their services to anyone who wants to have a stairlift installed.
Which? Trusted Traders Consumer Posted on 06/05/2021 , work completed 06/05/2021
Very professional from start to finish
Customer Service
Quality
Value
An excellent personal and professional experience from the initial survey the installation and the follow up visit on completion. Highly recommended.
Mr. M in Nottinghamshire Posted on 21/04/2021 , work completed 21/04/2021
Excellent Service.
Customer Service
Quality
Value
It was so refreshing to receive such excellent Service from Priority. Sarah Mower is a credit to her company. The time and effort she gave us was superb. The Stairlift was fitted within 3 days of obtaining the quote, and will make a difference to our lives. THANK YOU PRIORITY LIFT SERVICES!!!
David in Derbyshire Posted on 29/03/2021 , work completed 29/03/2021
Exceptional Service!
Customer Service
Quality
Value
I was recommended this company by a neighbour but was a little wary as I had previously been given the “hard sell” by the market leading company for stairlifts. I had to leave a message for the initial contact but my call was returned within the hour and an appointment was booked. Sarah arrived on time and was wearing a face mask and kept a safe distance throughout, she was very personable and knowledgeable and put us at ease. She measured up and gave us the product information and a very reasonable quote within 15 minutes, half the price of the other company. The stairlift was installed very efficiently and the engineer was polite and patient when explaining and demonstrating how it worked. The quote was given on Tuesday and the stairlift was fitted on Thursday of the same week! Absolutely fantastic service and excellent communication from Sarah and the team. I have no hesitation in recommending Priority Stairlifts, this company tick all the boxes with 10/10.
Jeanette in Derby Posted on 12/03/2021 , work completed 11/03/2021
Highly recommended
Customer Service
Quality
Value
We had a stairlift fitted by priority stairlifts, Sarah was lovely and answered all questions that I had which made me feel at ease. Sarah and the team were very friendly and professional. They did an excellent job at a great price. Would highly recommend.
Customer in Nottinghamshire Posted on 07/03/2021 , work completed 15/02/2021
Installation of stairlift
Customer Service
Quality
Value
We contacted the Company to install a stairlift. They were exceptional in every regard. Prompt, polite and professional - from handing our initial enquiry up to installation. Just superb! We would have absolutely no hesitation in recommending them.
Customer in Derbyshire Posted on 11/01/2021 , work completed 08/01/2021
Very Professional Service
Customer Service
Quality
Value
We needed a stairlift for my father due to the stairs at my parents home becoming a problem for him. I contacted Priority Stairlifts on the Monday leading up to Christmas and Sarah was extremely helpful and visited my parents home the same afternoon to complete the survey. Sarah was very professional and able to answer all the questions we had, and it was nice to meet someone who was there to help and not just interested in another sale. The stairlift was installed on Christmas Eve and the engineer was very efficient and the installation was done with minimal disruption. We would definitely recommend Sarah and the team at Priority Stairlifts.
Customer in Derbyshire Posted on 10/01/2021 , work completed 24/12/2020
Did exactly what they said they would
Customer Service
Quality
Value
Phone call answered by Sarah, appointment made. Came to survey at time stated. No nonsense quotation given after verbal description of services, installation and aftercare given. No negation needed as fair price given, without adjustment or pressure selling tactics. All details confirmed by e-mail. Installation completed as agreed. Neat, tidy, COVID conscious, courteous and conscientious operative. Installation completed, brief instructions on how to use given by operative, when installation completed. Further detailed instruction given patiently and thoroughly later in the day by Sarah. Great service given with excellent finished product. Well done and thank you!
Customer in Derbyshire Posted on 13/12/2020 , work completed 03/12/2020
Very happy customers
Customer Service
Quality
Value
Sarah was a very happy and professional she explained all we wanted to know. The job from ordering to completion was very quick. The engineer was polite and knew what he was doing. We are very happy and highly recommend Priority Stairlifts. Thank you.
Customer in Derbyshire Posted on 08/10/2020 , work completed 07/10/2020
Quality company
Customer Service
Quality
Value
From meeting Sarah for the survey to the installation by Jon the engineer the whole process was a pleasure. Why are more companies not like this? the stairlift was fitted to how we agreed. Installation was quick and efficient. Jon gave instructions on how the s/lift worked and was happy to answer any queries. Happy with the whole process. Would recommend 100%
P + R Posted on 27/09/2020 , work completed 12/09/2020
Reliable and efficient
Customer Service
Quality
Value
Priority Installed our new stairlift in less than two hours - so efficient and courteous. Gave excellent demonstration on how to use the lift (written info also came in the hand book) and answered all of our questions. Would definitely recommend this firm. The Customer Care Manager came round the following day to check on the work and to see if we were happy with our lift - we certainly are!
Customer in Nottinghamshire Posted on 23/09/2020 , work completed 12/09/2020
Very prompt and professional
Customer Service
Quality
Value
Fitted new stairlifts. Agreed good price. Very quick service. Very nice people.
Terence, Nottinghamshire Posted on 23/07/2020 , work completed 08/07/2020
Excellent service
Customer Service
Quality
Value
I contacted the company on the Monday and explained that speed was essential. The stair lift was fitted on the Thursday. Excellent communication and caring service.
Janine, Derbyshire Posted on 23/07/2020 , work completed 16/07/2020
Just amazing
Customer Service
Quality
Value
From my very first contact with Sarah, I have felt happy. Sarah gave me a clear time line. On the day of installation she contacted me to give time of arrival fitter amazing. Sarah then came the same day with flowers and to check I was happy. I can not recommend this firm more highly
Carole, Nottinghamshire Posted on 14/07/2020 , work completed 29/06/2020
My review
Customer Service
Quality
Value
From the minute we contacted the firm we were treated with courtesy & efficiency. They came on time, worked quickly & cleanly & explained everything very clearly.
Joyce, Derbyshire Posted on 19/06/2020 , work completed 29/05/2020