Priority Stairlifts

Work carried out to a standard I would expect and done to my complete satisfaction. I would certainly recommend Priority Stairlifts to do a 1st class job.

From the initial contact through to the end result, we were very impressed with the friendly and efficient service we received. Sarah who did the measurements and gave advice was absolutely lovely and the installation by Josh was again very good. Highly recommend this company for a stairlift.

We asked Priority Stairlifts to provide a quote for installing a stairlift in our home. Sarah came within two days of our request to view the stairs, take measurements and explain the options. She was friendly, courteous and not pushy. We agreed to buy a reconditioned model. The price was very reasonable. To our amazement she called to say it would be fitted the next day. The installer Josh came on time fitted the stairlift and explained clearly how worked. He too was friendly and courteous and left no mess. I couldn't rate them highly enough.

From the time we asked for a quote, until the end of the installation communication was first class. Nothing was too much problem. As for the Stairlift installation the tradesman was very polite and a clean worker. On completion he explained everything precisely and clearly. Would recommend this business very highly.

Was really impressed from start to finish with my experience. Would definitely recommend and Sarah was a star, not pushy, very helpful and a lovely lady. Fitting was quite quick and hassle free by the nice guy that came.

Very happy with my new stairlift, It works great. Sarah, who I first talked to about this product, gave me great advice. I was very happy with the price and the fitter did a great job. He was very polite and told me all about how to use the stairlift safely. I couldn't be happier.

The installation of the stairlift was high quality work carried out in a very prompt and professional manner. The costs were explained and kept to and the work was explained both by the Commercial Manager and the engineer. The engineer arrived promptly and was a very clean worker. All rubbish was removed and the area cleaned. There was a follow up visit by the Customer Care Manager who explained the workings of the system in detail. I highly recommend Priority Stairlifts.

In the past I have dealt with many a good trader, also a couple of bad ones. In my opinion Priority Stairlifts beat all traders I have dealt with hands down. Their service from start to finish was first rate, Sarah was exceptional at her job, made us feel at ease, explained everything down to the last detail. Ben the installer was also exceptional, knew his trade well also explained everything in detail. I cannot praise this firm enough and would recommend them to any body wanting a stair lift supplied and fitted. On a final note yes I would give them five stars they do go above and beyond on customer care.

I contacted Priority Stairlifts, having seen some of the positive reviews and also their details on checkatrade. I'd had a few quotes for a stairlift for my mum from other companies but found them to be somewhat pushy and far more expensive. Despite not being in the actual geographical area covered by Priority, and having spoken with Sarah on the phone she was more than happy to call out and provide a quote. Sarah was punctual, polite and informative providing information on their company, and provided a very satisfactory quote. An important factor for my Mum was to have a seat that automatically turned at the top of the stairs and onto the landing area, as opposed to a manually operated lever. It was pleasing to know that regardless of a new or reconditioned stairlift that I might choose, all of Priority lifts came with this feature, and at not extra costs. All other companies wanted to charge an additional £400 - £450 regardless if new or reconditioned. Installation time and date were arranged and Josh, the engineer called prior to arrival and was a pleasure to have in the house. Josh worked very well and completed the job without mess and completed the work in approximately 1hr 30mins. He fully explained the operation of the chair and ensured that my mum tried the chair safely before leaving. I feel confident with Priority, that should there be any issues these will be rectified swiftly. A 12 month warranty and service is included in the price. Fantastic.

One does not need to search any further for a completely reliable, professional and skillful organisation. Due to illness, a family member was quickly discovering difficulty with their tall Victorian stairs. A call was placed to Sarah at Priority Stairlifts on a Wednesday, she visited to undertake a survey on Thursday and by Friday, the smooth, easy to use and new stairlift had been installed. The care Sarah and fitter Josh took to explain and ensure everything was understood every step of the way (sorry) was beyond impressive. Polite, friendly, engaging and faultlessly knowledgeable - both these lovely people have ensured a life-changing experience for this particular client. At no point did Sarah apply any sales pressure. Rental options were instantly encouraged once it was understood this specific requirement would be short-term. She was extremely thorough in her efficiently effective survey, presenting all the options and leaving no stone unturned. Josh was equally skilled in his installation. Kind, respectful and meticulous in his work, he neither rushed nor slackened in his pace. Once fitting was complete, he then most patiently and articulately demonstrated the workings of the lift. Both Sarah and Josh are reminders that superb and completely excellent service are not a thing of the past. Certainly not within their organisation. The stairlift itself has proven thoroughly successful and safe. Its ease of use being second to none. Most highly recommended!

Sarah, Customer Service Manager, gave excellent personal service throughout from our initial enquiry right through to follow-up visit on the day of installation. Installation was arranged quickly and engineer arrived promptly, completing the work in less than three hours. He gave us a thorough demonstration and left everything tidy.

So impressed with this company from start to finish. From first contact to fully fitted took 4 days (2 of which was the weekend). Sarah was friendly and informative, and found us exactly what we needed with next day fitting. The engineer arrived on time and did a great job with no mess. Would 100% recommend.

Stairlift fitted for elderly parent. Company were excellent from initial contact to completion of the job. They arrived on time and carried out the required work quickly and efficiently. Fabulous communication every step of the way. Friendly and approachable. Would highly recommend.

I chose priority stairlifts because they were a Which? Trusted Trader and I can see why they are. Incredibly helpful, super kind and friendly. The work they carried out on my 91 year old Mum's stairlift was done efficiently, quickly and with a minimum of fuss. This was all done at less than half the price that Stannah were going to charge, simply for turning up! Priority stairlifts also offer 24 hour call out, which is very reassuring. I wouldn't consider using anyone else.

They kept us informed from quote to finish of installation. Engineer was efficient, ninety minutes for complete fitting. No mess to clear up. All left neat and tidy. Engineer explained working. Sarah visited later to make sure we were satisfied and happy with installation.

Mum was in desperate need of a stairlift and Priority Stairlifts were recommended online. When we read their reviews we decided to go with them. From the start Sarah was wonderful. Her visit before the lift was fitted and afterwards to check whether Mum had any concerns showed her to be a warm, helpful and considerate lady. She certainly goes the extra mile for her customers. Mark, who fitted the stairlift, was friendly, hardworking and left things very tidy. He was very patient when explaining all about the lift. We would recommend this company highly.

Stair lift excellent Work completed as promised by very professional fitter who was very friendly and explained everything to us. Thanks to Sarah who arranged everything and then returned to make sure we were happy and confident in the use of the stair lift.

Sarah was very pleasant to deal with and kept in touch regarding the fitting, the fitting was professionally done and the whole process was quick and efficient. We could not ask for more. We would recommend Priority Stairlifts.

Priority stairlifts were professional from the first phone enquiry, through the consultation and fitting they were prompt and friendly. The price was competitive and there were no hidden extras

Installation of Stairlift. Contact immediate, visited same day, friendly advice with no pressure or hassle. Telephone quotation same day with written confirmation by following day. Choice of installation dates within 24 hours of accepting quotation. Installation engineer arrived on time and completed job within 3 hours with minimal fuss, no mess and full explanation. If you have to make the major decision to have stairlift installed you won’t find a better provider.Final invoice was £500+ below quotation - an extra bonus.

An excellent personal and professional experience from the initial survey the installation and the follow up visit on completion. Highly recommended.

It was so refreshing to receive such excellent Service from Priority. Sarah Mower is a credit to her company. The time and effort she gave us was superb. The Stairlift was fitted within 3 days of obtaining the quote, and will make a difference to our lives. THANK YOU PRIORITY LIFT SERVICES!!!

I was recommended this company by a neighbour but was a little wary as I had previously been given the “hard sell” by the market leading company for stairlifts. I had to leave a message for the initial contact but my call was returned within the hour and an appointment was booked. Sarah arrived on time and was wearing a face mask and kept a safe distance throughout, she was very personable and knowledgeable and put us at ease. She measured up and gave us the product information and a very reasonable quote within 15 minutes, half the price of the other company. The stairlift was installed very efficiently and the engineer was polite and patient when explaining and demonstrating how it worked. The quote was given on Tuesday and the stairlift was fitted on Thursday of the same week! Absolutely fantastic service and excellent communication from Sarah and the team. I have no hesitation in recommending Priority Stairlifts, this company tick all the boxes with 10/10.

We had a stairlift fitted by priority stairlifts, Sarah was lovely and answered all questions that I had which made me feel at ease. Sarah and the team were very friendly and professional. They did an excellent job at a great price. Would highly recommend.

We contacted the Company to install a stairlift. They were exceptional in every regard. Prompt, polite and professional - from handing our initial enquiry up to installation. Just superb! We would have absolutely no hesitation in recommending them.

We needed a stairlift for my father due to the stairs at my parents home becoming a problem for him. I contacted Priority Stairlifts on the Monday leading up to Christmas and Sarah was extremely helpful and visited my parents home the same afternoon to complete the survey. Sarah was very professional and able to answer all the questions we had, and it was nice to meet someone who was there to help and not just interested in another sale. The stairlift was installed on Christmas Eve and the engineer was very efficient and the installation was done with minimal disruption. We would definitely recommend Sarah and the team at Priority Stairlifts.

Phone call answered by Sarah, appointment made. Came to survey at time stated. No nonsense quotation given after verbal description of services, installation and aftercare given. No negation needed as fair price given, without adjustment or pressure selling tactics. All details confirmed by e-mail. Installation completed as agreed. Neat, tidy, COVID conscious, courteous and conscientious operative. Installation completed, brief instructions on how to use given by operative, when installation completed. Further detailed instruction given patiently and thoroughly later in the day by Sarah. Great service given with excellent finished product. Well done and thank you!

Sarah was a very happy and professional she explained all we wanted to know. The job from ordering to completion was very quick. The engineer was polite and knew what he was doing. We are very happy and highly recommend Priority Stairlifts. Thank you.

From meeting Sarah for the survey to the installation by Jon the engineer the whole process was a pleasure. Why are more companies not like this? the stairlift was fitted to how we agreed. Installation was quick and efficient. Jon gave instructions on how the s/lift worked and was happy to answer any queries. Happy with the whole process. Would recommend 100%

Priority Installed our new stairlift in less than two hours - so efficient and courteous. Gave excellent demonstration on how to use the lift (written info also came in the hand book) and answered all of our questions. Would definitely recommend this firm. The Customer Care Manager came round the following day to check on the work and to see if we were happy with our lift - we certainly are!

Sarah Mawer provided the lowest-priced estimate and the most complete and professional service throughout. The work was completed within two days at the promised time and has proved most satisfactory. If only other nationally-known firms provided such good service!

Perfect service and very fast response (just 5 working days from first enquiry to completion). Sarah, who handles sales and surveys, is really excellent. Friendly, very caring of her customers, but also quick and efficient. She answered all my questions straight away. Dave who did the installation was just as efficient. All installed and demonstrated to me in around an hour, and no mess. We even got a nice box of chocolates from Sarah - a lovely touch. My only very minor comment is that they don't take debit cards. I understand the reason (higher cost), but it would have be a bit easier to pay.

We received a 5* all round service from Sarah and the team for the delivery, installation and demonstration of the stairlift. We would certainly highly recommend the company. No hidden charges, although the electric switch rather than manual, is an added extra to consider, and in our opinion well worth the extra pounds. There was great communication from start to finish, and even a lovely bunch of flowers for mum to receive on completion. Mum felt very comfortable with both Sarah and the fitter, and Sarah made sure she got to mums before fitting was complete... so thanks again guys. Kind Regards, with Appreciation Natalie, Dianne and family Xx

Highly recommended fast efficient service. Courteous right from quote, fitting stairlift to follow up. Measured on Tuesday 27th September, fitted on Thursday 28th September. My dad is now able to get up stairs again.