Pro-Heat Plumbing & Heating Limited

They arrived on time, completed the small job quickly and at a reasonable cost. I will definitely use this company again,

The engineer was on time and even put disposable covers over his shoes before entering the house. A gas boiler safety check was performed and even a gas pressure check to make sure there were no leaks inside the property. A minor gas pressure drop was detected and a leak under the hob was found and rectified. Very pleased with the service and would highly recommend Pro-Heat to anyone.

For years we have had different plumbers and contracts to service our boiler. It has taken time and effort to find people to do it or the regular contract had to be chased every year. At last we have found a company that does what it says it will do . The service was prompt, efficient and honest. Both Darren and Jack turned up on or before the appointment time and worked cleanly and efficiently. We ended up opting for a new boiler but were never pushed to do so, we felt the repair on an 11 year old boiler would be better invested in a new one. Both men were extremely polite, cleaned up well and left no damage anywhere in the property. We are delighted with their work.

I've reviewed before when a new boiler was installed, 5* all perfect. Now a year later, 1st service is due. Reminder email arrives saying service is due, 1 minute call later its booked. Cheerful man turns up bang on time, does service, cleans up and goes off to his next job. What more do you need? No doubt same review will be left this time next year. Lots of people promise a good job, a good price, trained staff etc. Not everyone delivers. These do.

Always a brilliant service - fast and efficient, wouldn't use anyone else in Newark now. Thanks very much Darren.

Pro-Heat have fitted a new Worcester Bosch boiler to my Victorian house and in typical old building style things didn't go quite to plan. The team were amazing and got us up and running very quickly. The quote was good, the communcation prior to fitting spot on, Jack (the plumber) arrived on time and got on with the job dealing with problems professionally and efficiently so we were never left without hot water overnight. Thanks Pro-Heat we will be using your service again for our plumbing and heating needs

We were very pleased with the service we received from Pro-heat of Newark. From the survey through to the installation their service was first class. The guy who did the installation was courteous and friendly took the time to explain the different aspects of the work. There was a minor problem with the condenser pipe which they rectified within an hour of me ringing them. Would recommend this company and would defiantly use them again.

A thoroughly professional and comprehensive service given at a very competitive cost. From the efficiency of the office staff to that of the engineer, I thank you for completing the job as requested. I have 24 properties and have been let down by gas engineers in the past. Pro-heat have gained another grateful customer by making the process seamless. Thank you Pro-Heat you have my full recommendation

This team are so organised and efficient - from the office staff to the on-site engineers. This is the second time I have used Pro-Heat and would use them again without hesitation. Their quote was very reasonable and very accurate. I would recommend to anyone with a water or heating system requirement - they won’t let you down.

I've been using Pro-Heat for a few years and have had a variety of work done from smart home tech to new pipes to oil tank fitting. I've always been extremely happy with the level of service and the quality of each job. I wouldn't want to use anyone else!

This is the second time I've used ProHeat Newark and I'm very happy with their service. No offence to other heating engineers but the ProHeat engineers that I've met just seem to be more intelligent, more competent and nicer people! No sucking of teeth and saying "that will be expensive", they just get on with it to a professional standard. Professional and good value for money.

I have had pro heat out to the house 3 times since in the past 2 month for a problem with the boiler. They have always arrived on time if not earlier. They are always friendly and helpful. The problem with my boiler resulted in a part needing to be replaced. The estimated price of replacement was the exact price it cost. I would highly recommend this company and the people working there.

The young man seemed to be efficient and was friendly helpful when asked. The surrounding part to the gas fire however has not been put back quite right which means I have to remove the switch surround to turn it on. Some of the metal surround is too close to the heating element and this is not right, I can also see former paintwork which I could not see before. The young man took 5 phone calls whilst working with me - he may have been conferring but it seems a lot. The appointment was for 11 and he came at 20 to 10 and it took 2 hours which may be normal. I would like this fixed before I make payment. I think it would be helpful to confer with me a little more about what is going on as it was a long session but he did answer my questions when asked. I do have confidence that it is safe overall but would like this put right now.

Used Worcester's web site to find approved boiler people to fit a new one. Before the third quote had arrived decision had been made to use PH. Impressed by his visit to quote, personality, knowledge and the information given. Job started on agreed day, half way through a bit of a hiccup, a problem, these things happen. It's not what the problem is that matters, it's the way that it's resolved that counts. Very happy with the result, very happy with the work, very happy with the workforce. Now looking towards a long term relationship when they return in 12 months for servicing.

My kitchen tap required replacing as the very regular, and annoying, dripping from the spout had become worse. It was also leaking from one of the valves, despite having new valves fitted by a local plumber last year. Rather than 'mess about' with replacing the valves again, which really was a waste of money, I decided to replace the entire tap via a Which? Trusted Trader. Pro-Heat were excellent in their response and carried out the task quickly, efficiently and to my satisfaction. Communication, prior to the engineer's visit, was excellent and I was able to choose my replacement tap from a selection offered to me via a hyperlink.

Pro-Heat exchanged our combi boiler for a new one. The job was completed in a day by two lovely young men who worked quietly and efficiently throughout the day, even working through their lunch break. They cleaned up well after every stage of the job. We're very pleased with the finished result, the boiler works very efficiently and was the lowest price out of the 3 quotes we obtained.

From quote to end of work Pro heat came across as being very professional, was given a date and time for work to commence, arrived home at the end of the first day to find Jack still there tidying up and clearing away the parts he had removed, he explained what had been done that day and what would be carried out next day, Jack was very helpful, tidy and considerate, work completed by the end of second day, new timer explained, house left clean and tidy. What a difference a new boiler makes, thank you Pro Heat for a professional service, will definitely recommend.

ProHeat installed a new Worcester Bosch boiler and we were happy with the people, service and professionalism shown by all. Would definitely use their services again.

This is the third time Pro-Heat have serviced our boiler having installed it from new. Charlie arrived on time and did an clean and efficient job and answered any queries I had. The cost was very reasonable. Ray

I have used Pro Heat Plumbing on two occasions, firstly on my rented house and then on my own property having new boilers fitted in both. From the onset the communication was good and they aimed to please. All of the lads were polite and cheerful as was the lady in the office. The team of workers on both occasions were efficient, knew their job, worked well together and left everything clean and tidy afterwards.They were very respectful of my properties and used protective film for my stairs and disposable shoes. They worked through any problems together and communicated well between themselves sharing ideas and suggestions. Charlie went out of his way to do his best to finish the job on the day after experiencing problems earlier on in the day with the gas pressure...he stayed until late making sure that we had hot water and that everything was working well before he left and insisted on cleaning everything up afterwards in spite of me saying that I would do it as it was so late. He is a credit to the team! The company should be proud of the work they do and the way they treat their customers....on both occasions I received a basket of flowers, a really nice gesture! I was impressed by everything. Thank you!

Pro heat, are highly recommended. Phil the fitter is a true asset to you. His work is extremely neat and tidy. They worked late into the evening to get us hot water that night and returned early the next morning to finish the job. Can’t recommend them enough.

Our old oil fired boiler died a death and I couldn't find anyone local so I chanced my luck and went further a field. From my first point of contact over the phone with the office staff, I was given friendly and supportive advice and I was left feeling that at last I had found an exceptional company. Phil their oil engineer came out promptly and advised that we needed a new unit and arranged a meeting with his colleague David as to move this forward. David came out to the house a few days later, sorted the admin and arranged the install 2 days later. Phil turned up bright and early on the day with the new apprentice (a very well mannered and capable young lad) and carried out the removal and install in 8 hours!!! Both the guys were extremely polite, professional and dedicated to ensuring we were in the lap of comfort before they left. The installation was faultless and tidy. Phil is definitely an asset to the company. A few days later, we got a bouquet of flowers and some chocolates delivered to the house, thanking us for the custom. This company set an example in all aspects of customer service from point of inception to the end product that other companies could really learn from. A real team, it seems. I now have a well installed, quality product with 8 years warranty and the peace of mind that it will be serviced correctly and done in a flexible manner beneficial to both parties. Thank you very much. Nick and Lorraine