Pro-Heat Plumbing & Heating Limited

Pro-Heat exchanged our combi boiler for a new one. The job was completed in a day by two lovely young men who worked quietly and efficiently throughout the day, even working through their lunch break. They cleaned up well after every stage of the job. We're very pleased with the finished result, the boiler works very efficiently and was the lowest price out of the 3 quotes we obtained.

From quote to end of work Pro heat came across as being very professional, was given a date and time for work to commence, arrived home at the end of the first day to find Jack still there tidying up and clearing away the parts he had removed, he explained what had been done that day and what would be carried out next day, Jack was very helpful, tidy and considerate, work completed by the end of second day, new timer explained, house left clean and tidy. What a difference a new boiler makes, thank you Pro Heat for a professional service, will definitely recommend.

ProHeat installed a new Worcester Bosch boiler and we were happy with the people, service and professionalism shown by all. Would definitely use their services again.

This is the third time Pro-Heat have serviced our boiler having installed it from new. Charlie arrived on time and did an clean and efficient job and answered any queries I had. The cost was very reasonable. Ray

I have used Pro Heat Plumbing on two occasions, firstly on my rented house and then on my own property having new boilers fitted in both. From the onset the communication was good and they aimed to please. All of the lads were polite and cheerful as was the lady in the office. The team of workers on both occasions were efficient, knew their job, worked well together and left everything clean and tidy afterwards.They were very respectful of my properties and used protective film for my stairs and disposable shoes. They worked through any problems together and communicated well between themselves sharing ideas and suggestions. Charlie went out of his way to do his best to finish the job on the day after experiencing problems earlier on in the day with the gas pressure...he stayed until late making sure that we had hot water and that everything was working well before he left and insisted on cleaning everything up afterwards in spite of me saying that I would do it as it was so late. He is a credit to the team! The company should be proud of the work they do and the way they treat their customers....on both occasions I received a basket of flowers, a really nice gesture! I was impressed by everything. Thank you!

Pro heat, are highly recommended. Phil the fitter is a true asset to you. His work is extremely neat and tidy. They worked late into the evening to get us hot water that night and returned early the next morning to finish the job. Can’t recommend them enough.

Our old oil fired boiler died a death and I couldn't find anyone local so I chanced my luck and went further a field. From my first point of contact over the phone with the office staff, I was given friendly and supportive advice and I was left feeling that at last I had found an exceptional company. Phil their oil engineer came out promptly and advised that we needed a new unit and arranged a meeting with his colleague David as to move this forward. David came out to the house a few days later, sorted the admin and arranged the install 2 days later. Phil turned up bright and early on the day with the new apprentice (a very well mannered and capable young lad) and carried out the removal and install in 8 hours!!! Both the guys were extremely polite, professional and dedicated to ensuring we were in the lap of comfort before they left. The installation was faultless and tidy. Phil is definitely an asset to the company. A few days later, we got a bouquet of flowers and some chocolates delivered to the house, thanking us for the custom. This company set an example in all aspects of customer service from point of inception to the end product that other companies could really learn from. A real team, it seems. I now have a well installed, quality product with 8 years warranty and the peace of mind that it will be serviced correctly and done in a flexible manner beneficial to both parties. Thank you very much. Nick and Lorraine