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Endorsed by Which?
Proclene Ltd
Opening Hours
Today - 09:00–14:00
- Monday 08:00–18:30
- Tuesday 08:00–18:30
- Wednesday 08:00–18:30
- Thursday 08:00–18:30
- Friday 08:00–18:30
- Saturday 09:00–13:00
- Sunday 09:00–14:00
About
Proclene have won multiple awards for providing a 5 star quality cleaning service for carpets, upholstery and fine rugs, as well as providing amazing customer service, all of which shines through in the reviews we receive here at Which? Trusted Traders.
Proclene is totally independent & family run, providing customers with a personable & thorough service, provided by highly skilled and knowledgeable technicians.
Now celebrating 38 Years in the business, Proclene have earned their reputation, and their awards, for providing a carpet, upholstery & rug cleaning service of superior quality of workmanship and exceptional customer care.
Quality comes from their passion, knowledge, and taking great pride in their work, plus a great eye for detail, and they always ensure that their customers are delighted with the service they are provided with.
Proclene are trusted carpet & upholstery cleaners that really do care about their customers.
Proclene are also approved by Trading Standards.
What we do
Carpet and upholstery cleaners
Cleaning services
More Services
- upholstery cleaning
- stain protection
- flame retardant
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
199 reviews
Recommended
Recommended
by 99% of customers
Sort by
Highly Recommend Proclene Ltd
Customer Service
Quality
Value
Proclene cleaned our carpets and the service throughout was exemplar. Clear communications around scope of works and choosing the correct day to allow for maximum drying times. Despite numerous changes in the weather, Proclene remained flexible throughout to accommodate this. Our property was treated with utmost respect at all times during the works, and protection was provided as required. Their cleaning equipment is ‘state of the art’ and our carpets are now fantastically clean. Great service from start to finish.
Customer in Swindon
, work completed
Recommended
Proclene
Customer Service
Quality
Value
Cleaned my wool carpets and brought them back to life! Great in-depth knowledge of the process and would highly recommend
Customer in Gloucestershire
, work completed
Recommended
Long-time customer
Customer Service
Quality
Value
I have used Proclene for many years…too many to count. I have always satisfied with quality and service. The process minimises the water used, so the carpets are dry within a few hours.
Customer in Oxfordshire
, work completed
Recommended
Great work, thorough job, great service
Customer Service
Quality
Value
Light grey carpet damaged from upstairs water leak. Next day appointment booked in, great service, thorough clean, nice guy with good explanation of aftercare. Great service.
(your username)
, work completed
Recommended
High-quality carpet cleaning
Customer Service
Quality
Value
I have used Proclene for many years, annually. The process is highlk effective. Above all it does not involve soaking the carpets, which therefore dry quite quickly. The service is always excellent...on time, careful and efficient.
Customer in Oxfordshire
, work completed
Recommended
Fabulous service from Proclean
Customer Service
Quality
Value
Craig from Proclean came to clean our stair carpets today. Great communication from start to finish eg emails through to the service on the day. Basically you get that you pay for in short "it was everything it said on the tin". I will use them again for sure.
Customer in Bristol City
, work completed
Recommended
Good job.
Customer Service
Quality
Value
Good job, got all stains out with care and a smile. Prompt, tidy, explained pros and cons of different approaches.
Customer in Gloucestershire
, work completed
Recommended
Excellent service exceeded expectations
Customer Service
Quality
Value
Excellent service which revived a very grubby sofa to a higher standard than we imagined possible. A polite and skilful operative spent more than 3 hours on the job. We were greatly impressed.
Customer in Oxfordshire
, work completed
Recommended
A good job…as always
Customer Service
Quality
Value
Proclene has done our carpets for many years. Their process does not saturate the carpets with water, so they are dry by the evening.
Customer in Oxfordshire
, work completed
Recommended
Excellent result
Customer Service
Quality
Value
Friendly and helpful staff on the phone. Prompt service, arrived on time and got on with the job - cleaning lounge and stair carpet. Carried out the work in an efficient, careful and diligent manner. Very pleasant technician. Excellent result - carpet looks like new. Very happy with this company and would not hesitate to recommend.
Margaret in Gloucestershire
, work completed
Recommended
Endorsement Reference
Customer Service
Quality
Value
Proclene completely cleaned the entire house carpets, and did the job extremely well. They were on time, professional & courteous. They explained exactly what they would do, and did it. They really lived up to the service they promised to give.
Which? Trusted Traders Consumer
, work completed
Recommended
Endorsement Reference
Customer Service
Quality
Value
Regularly use Peoclene services for about the last 5 years. Excellent service.
Which? Trusted Traders Consumer
, work completed
Recommended
Endorsement Reference
Customer Service
Quality
Value
They cleaned 2 woollen chairs and did a superb, 5 star job. We used Proclene 2 years ago, and will use in 2 years time again.
Which? Trusted Traders Consumer
, work completed
Recommended
Endorsement Reference
Customer Service
Quality
Value
Proclene cleaned a linen sofa & 2 chairs for us. They did a thorough assessment and a chemical test initially, before proceeding with the clean. Unfortunately, as they dried they yellowed. Craig was super, and very proactive in trying to understand the cause and put it right, and after speaking to various manufacturers and doing further tests put it through their insurance, so the seats were recovered under the insurance. Proclene didn't charge us for the job, and dealt with the problems promptly & efficiently, so we were very happy with the outcome. They are a way above average company in terms of service.
Which? Trusted Traders Consumer
, work completed
Recommended
Endorsement Reference
Customer Service
Quality
Value
Cleaned a carpet with a nasty stain in our farmhouse, which we hadn't been able to remove ourselves, and also cleaned the stairway, hall and 3 piece suite. They did a really good job. It was quite expensive, but worth it.
Which? Trusted Traders Consumer
, work completed
Recommended
Professional and thorough
Customer Service
Quality
Value
This was our first time using Proclene and they lived up to all our expectations. They were careful, thorough and professional and it was well worth paying the extra to get the job done this well.
Douglas in Gloucestershire
, work completed
Recommended
Great work, attention to detail,
Customer Service
Quality
Value
Great service, very flexible, Covid secure & excellent results. Very happy to use again & recommend.
Customer in Bristol City
, work completed
Recommended
Always excellent
Customer Service
Quality
Value
I have used Proclene for many years now for an annual clean, and they have always done an excellent job. Proclene uses a process that really removes dirt and stains, and lasts for a long time. Because the process does not involve saturating the carpet with water, it dries quite quickly. I cannot recommend them highly enough.
Customer in Oxfordshire
, work completed
Recommended
Excellent, excellent, excellent
Customer Service
Quality
Value
Both Craig & Greg carried out the most wonderful cleaning of our furniture, carpets and some very special rugs. They were both very professional and very knowledgeable, they 100 percent knew exactly what they were doing. One thing I was very impressed with was, not once did I see them on their phones not even when their phones rang, they just got on with the work in hand. A real testament to Proclene, we will most certainly be using their services again. Sorry, I was so impressed with Craig & Greg I almost forgot to mention that everything they cleaned looks absolutely wonderful thanks to them.
Customer
, work completed
Recommended
Yet again, a great job
Customer Service
Quality
Value
Craig of Proclene has been doing my wall-to-wall (three bedroom flat) carpets for a number of years now. Each time his work is excellent. The carpet looks like now. This year especially, when my regular clean had to be delayed by the lockdown, he was able to provide a safe service...disinfecting every surface (e.g. switches, door handles...anything he had been likely to touch...and he wore a mask. This is more than a carpet clean: t is reassuring to know that the flat is as safe as any place can be.
Customer in Oxfordshire
, work completed
Recommended
Amazing quality of work.
Customer Service
Quality
Value
The work was done to a fantastic standard. Although it took longer than the quote, Craig stuck to the original estimate.
Andrew, Oxfordshire
, work completed
Recommended
Outstanding
Customer Service
Quality
Value
Craig recently cleaned our fitted carpets in the lounge, dining room and hall rug, all 100% wool. He has 'saved' carpets before by spot cleaning, this is the first time he has cleaned all of the carpets. Polite, friendly, professional and the end result surpassed my expectations, they really looked like new! I had complete faith that he knew what he was doing with regards to them being wool in particular. I would happily recommend Proclene Ltd to anyone looking for a this type of service and will without doubt use their services again.
Hughes
, work completed
Recommended
Prompt, professional and polite
Customer Service
Quality
Value
The work is always first class. The two 2 seater sofas come up like new every time.
Mandy, Avon
, work completed
Recommended
Top quality professional work
Customer Service
Quality
Value
I have my carpets cleaned annually. This is the second year I have used Proclene, and I will use Proclene next year. The work is thorough and leaves carpet virtually dry, bright and smelling fresh. Proclene is not a cheap option, but you really do get what you pay for. I highly commend this company.
Ellen H
, work completed
Recommended
Furniture and Carpets cleaned like new
Customer Service
Quality
Value
Craig & Ian were the consummate professionals from beginning to end. It was amazing to see how accomplished they were in all aspects from the outset. They clearly enjoy their work because they did not even stop for lunch. They were so unobtrusive that apart from their jovial banter you could forget they were in the house. They exceeded my expectations, so no negatives at all. I would recommend them wholeheartedly and will definitely use them again.
Which? Trusted Traders Consumer
, work completed
Recommended