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Endorsed by Which?
Proclene Ltd
Opening Hours
Today - 08:00–18:30
- Monday 08:00–18:30
- Tuesday 08:00–18:30
- Wednesday 08:00–18:30
- Thursday 08:00–18:30
- Friday 08:00–18:30
- Saturday 09:00–13:00
- Sunday 09:00–14:00
About
Proclene have won multiple awards for providing a 5 star quality cleaning service for carpets, upholstery and fine rugs, as well as providing amazing customer service, all of which shines through in the reviews we receive here at Which? Trusted Traders.
Proclene is totally independent & family run, providing customers with a personable & thorough service, provided by highly skilled and knowledgeable technicians.
Now celebrating 38 Years in the business, Proclene have earned their reputation, and their awards, for providing a carpet, upholstery & rug cleaning service of superior quality of workmanship and exceptional customer care.
Quality comes from their passion, knowledge, and taking great pride in their work, plus a great eye for detail, and they always ensure that their customers are delighted with the service they are provided with.
Proclene are trusted carpet & upholstery cleaners that really do care about their customers.
Proclene are also approved by Trading Standards.
What we do
Carpet and upholstery cleaners
Cleaning services
More Services
- upholstery cleaning
- stain protection
- flame retardant
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
196 reviews
Recommended
Recommended
by 99% of customers
Sort by
Endorsement Reference
Customer Service
Quality
Value
Proclene cleaned a linen sofa & 2 chairs for us. They did a thorough assessment and a chemical test initially, before proceeding with the clean. Unfortunately, as they dried they yellowed. Craig was super, and very proactive in trying to understand the cause and put it right, and after speaking to various manufacturers and doing further tests put it through their insurance, so the seats were recovered under the insurance. Proclene didn't charge us for the job, and dealt with the problems promptly & efficiently, so we were very happy with the outcome. They are a way above average company in terms of service.
Which? Trusted Traders Consumer
, work completed
Recommended
Endorsement Reference
Customer Service
Quality
Value
Cleaned a carpet with a nasty stain in our farmhouse, which we hadn't been able to remove ourselves, and also cleaned the stairway, hall and 3 piece suite. They did a really good job. It was quite expensive, but worth it.
Which? Trusted Traders Consumer
, work completed
Recommended
Professional and thorough
Customer Service
Quality
Value
This was our first time using Proclene and they lived up to all our expectations. They were careful, thorough and professional and it was well worth paying the extra to get the job done this well.
Douglas in Gloucestershire
, work completed
Recommended
Great work, attention to detail,
Customer Service
Quality
Value
Great service, very flexible, Covid secure & excellent results. Very happy to use again & recommend.
Customer in Bristol City
, work completed
Recommended
Always excellent
Customer Service
Quality
Value
I have used Proclene for many years now for an annual clean, and they have always done an excellent job. Proclene uses a process that really removes dirt and stains, and lasts for a long time. Because the process does not involve saturating the carpet with water, it dries quite quickly. I cannot recommend them highly enough.
Customer in Oxfordshire
, work completed
Recommended
Excellent, excellent, excellent
Customer Service
Quality
Value
Both Craig & Greg carried out the most wonderful cleaning of our furniture, carpets and some very special rugs. They were both very professional and very knowledgeable, they 100 percent knew exactly what they were doing. One thing I was very impressed with was, not once did I see them on their phones not even when their phones rang, they just got on with the work in hand. A real testament to Proclene, we will most certainly be using their services again. Sorry, I was so impressed with Craig & Greg I almost forgot to mention that everything they cleaned looks absolutely wonderful thanks to them.
Customer
, work completed
Recommended
Yet again, a great job
Customer Service
Quality
Value
Craig of Proclene has been doing my wall-to-wall (three bedroom flat) carpets for a number of years now. Each time his work is excellent. The carpet looks like now. This year especially, when my regular clean had to be delayed by the lockdown, he was able to provide a safe service...disinfecting every surface (e.g. switches, door handles...anything he had been likely to touch...and he wore a mask. This is more than a carpet clean: t is reassuring to know that the flat is as safe as any place can be.
Customer in Oxfordshire
, work completed
Recommended
Amazing quality of work.
Customer Service
Quality
Value
The work was done to a fantastic standard. Although it took longer than the quote, Craig stuck to the original estimate.
Andrew, Oxfordshire
, work completed
Recommended
Outstanding
Customer Service
Quality
Value
Craig recently cleaned our fitted carpets in the lounge, dining room and hall rug, all 100% wool. He has 'saved' carpets before by spot cleaning, this is the first time he has cleaned all of the carpets. Polite, friendly, professional and the end result surpassed my expectations, they really looked like new! I had complete faith that he knew what he was doing with regards to them being wool in particular. I would happily recommend Proclene Ltd to anyone looking for a this type of service and will without doubt use their services again.
Hughes
, work completed
Recommended
Prompt, professional and polite
Customer Service
Quality
Value
The work is always first class. The two 2 seater sofas come up like new every time.
Mandy, Avon
, work completed
Recommended