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Endorsed by Which? Trusted Traders

Propergeeks.co.uk

Profile thumb which tt log pg
4.8

245 Reviews

Opening Hours
Today - 09:00–13:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday 09:00–13:00
  • Sunday - Closed

Organisations and Awards

Mar 2020

About

Established in 2008, Propergeeks is based entirely on the Wirral but we cover all CH postcodes. We offer a mobile service covering Wirral and Ellesmere Port and a shop-based service from our Leasowe Road store in Wallasey Village. We also offer a 'Remote Support Desk' facility which, in many cases, can resolve common software issues without the need for us to have any physical contact with customers or their devices, (internet service required).

We have over 30 years experience in repairing computers and laptops and we only employ skilled staff who are trained and competent to handle any computer problem, skillfully and quickly. We offer free advice if you need it, a free collection and delivery service if you need that and we never charge a call-out fee. Our reputation is your guarantee that you'll be happy with what we do, happy with the price we charge and happy to recommend us to your friends and family.

What we do

  • Computer Repairs

  • Accessories and parts

  • More Services

    • pc laptop tablet smartphone repairs

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
245 reviews
Customer Service
4.9
Quality
4.8
Value
4.8
Sort by
Replace laptop screen
Customer Service
Quality
Value
Replaced my laptop screen where the larger retail outlet couldn't, even though it was only 9 months old. Had a slight problem with new screen which was changed very quickly with no fuss, excellent and very professional service, if you have any problems with your computers these are the people to visit first.
Barry in Merseyside Posted on 09/09/2021 , work completed 02/09/2021
The trader replied (on 14/09/2021)
We're sincerely grateful for your feedback. Thanks from everybody here.
Professional and helpful
Customer Service
Quality
Value
I took my old PC in because it was running slowly. To be truthful I had forgotten how old it was. I was advised to buy a new machine and they came and helped set it up at home. There was a delay in obtaining the new PC but they kept me up to date at all times by phone. The only problem was in order to pay by credit card I had to go into the shop (I could have paid by BACS or cash at home).
Customer in Merseyside Posted on 08/09/2021 , work completed 07/09/2021
The trader replied (on 14/09/2021)
Thanks very much for taking the time to write us a positive review. Because you were a first-time customer, we could not collect our charges from you by debit or credit card over the phone. This is a policy recommended by most card services suppliers. We could, however, have taken payment by BACS so we're very sorry that we didn't make that clear to you before you made your journey to our Wallasey store. I have spoken to my staff to clarify our policy on BACS payments for new customers. Thanks once again for your review.
Brilliant service
Customer Service
Quality
Value
Propergeeks completed the work and restored computer to new. Top class service and aftercare. Explained what I needed to know in simple terms-which is what I needed! I would not hesitate to recommend and use them again.
Paul in Merseyside Posted on 16/08/2021 , work completed 13/08/2021
The trader replied (on 31/08/2021)
We're very grateful for your positive review. Thanks for taking the time to share your thoughts.
Honest and plain speaking
Customer Service
Quality
Value
My card reader had stopped working, so after a free examination they told me that off would cost nearly £200 to fix. I was recommended to get a usb reader for £6.95 which works perfectly. Very satisfied with the service and especially the outcome. Excellent work.
Customer in Merseyside Posted on 21/07/2021 , work completed 20/07/2021
The trader replied (on 24/07/2021)
Thanks very much for taking the time to write a review. We're very glad that you were happy with our service.
Trustworthy computer experts
Customer Service
Quality
Value
I asked Propergeeks to check my laptop and install reliable protection software. The company is local and has built an excellent reputation for reliability, honesty and technical knowhow. I was kept informed of the progress of the work and offered impartial advice. Superb service with complete reliability and at a very competitive price.
Carolyn in Merseyside Posted on 07/06/2021 , work completed 04/06/2021
The trader replied (on 07/06/2021)
Thanks very much for taking the time to leave us a review. Much appreciated by everybody here.
Only the very best
Customer Service
Quality
Value
One-stop shop for all of your computer needs. Guaranteed 5 stars Corey did a really great job on the repair today and I am very pleased with how my computer has been returned by Chris the installer cant be faulted the best in the world!
Len in Merseyside Posted on 21/05/2021 , work completed 21/05/2021
The trader replied (on 03/06/2021)
We're sincerely grateful for your positive review. Thanks!
Excellent work and service
Customer Service
Quality
Value
Replaced HDD with SSD and installed security system. Very happy with work and the prompt service over last three years and the fact that there is a delivery and set up at the home system. I like the personal service and Chris the young man who comes out explains things well and not in any patronising fashion for a non-techy like me. I feel reassured to have Proper Geeks to call on if anything goes wrong with either of my two computers or printers.
Customer in Merseyside Posted on 14/05/2021 , work completed 13/05/2021
The trader replied (on 17/05/2021)
Thanks very much for your positive review. I've passed on your complimentary comments to Chris.
My Computer
Customer Service
Quality
Value
From start to finish I was treated with respect and offered expertise. Computer completely re-installed. I am so very pleased with ProperGeeks, Wallasey.
Rev Viv in Merseyside Posted on 07/05/2021 , work completed 07/05/2021
The trader replied (on 07/05/2021)
Thanks very much for your positive review. Much appreciated by everybody here.
Excellent service
Customer Service
Quality
Value
I popped into the shop on Tuesday April 27th to see if they had any refurbished laptops. So great to be able to discuss my requirements and available options with someone who knows what they're talking about! Corey found just what I needed and it was all ready for me to pick up 3 days later. I won't hesitate to use them in the future for any technical problem or repair as they offer such a wide range of services.
Andrea in Merseyside Posted on 06/05/2021 , work completed 30/04/2021
The trader replied (on 14/05/2021)
Sincere thanks for your positive review, it means a lot to everybody here.
Professional and reliable.
Customer Service
Quality
Value
I had my laptop repaired by ProperGeeks. Took it in running slow and running out of battery. They communicated along every stage of the repair clearly and were very informative. They replaced the battery and HDD in my laptop with an SSD and delivered it back to me promptly. Very good service, absolute pleasure to deal with.
Customer in Merseyside Posted on 05/05/2021 , work completed 04/05/2021
The trader replied (on 12/05/2021)
We're sincerely grateful for your review. Thanks very much.
Brilliant Reliable Company!
Customer Service
Quality
Value
I recently had problems with my PC and couldn’t log in. I phoned Propergeeks who were snowed under with post-lockdown work. Nevertheless they offered to come out to my home as soon as ever possible and Corey, a brilliant young technician, suggested that it might be a fault with my keyboard. He was right! I drove to the shop and bought a Logitech K120 Wired Business Keyboard for the amazingly low price of £11.66. Thanks to his expertise, I was up and running in no time and I have nothing but praise for this exceptionally excellent company and for the helpfulness and skill of its staff!
Rod in Merseyside Posted on 04/05/2021 , work completed 29/04/2021
The trader replied (on 05/05/2021)
We're sincerely grateful for your positive review. Thanks!
Software repair
Customer Service
Quality
Value
My email account was hacked by someone who used my email address to send a request for money to my contacts, claiming it to be from me. Fortunately none of them believed that it was genuine but my email account was left unusable. I was unable to repair it myself and so contacted Propergeeks. They did an excellent job. Despite being very busy catching up with their backlog consequent on the Covid shut-down, they collected my PC quickly, reinstalled and updated the email software and returned the PC two days later, when they had said they would. They discussed with me beforehand what they would have to do and did exactly that, also assuring me that if they found it necessary to do anything else they would advise me before doing it. I was very pleased with their professionalism, will certainly contact them again if I have any future problems and am happy to recommend them to other potential customers.
Peter in Merseyside Posted on 01/05/2021 , work completed 29/04/2021
The trader replied (on 04/05/2021)
Thanks very much for taking the time to leave us a review. Much appreciated.
Very poor customer service. Not treating us with respect. Always on the defensive. Charged for repair which should have been covered under guarantee
Customer Service
Quality
Value
Purchased a new laptop from PG in Dec.18 with software. Given an 18-month hardware guarantee. Had several problems with laptop: crack appeared above the ethernet port, laptop running very slow, bezel coming away from screen. PG caused 2 protrusions on the palm rest during bezel repair. Problems were eventually resolved, with additional cost of £98.40 for a new SSD drive. Laptop was still under an 18-month hardware guarantee. Phoned Consumer Advice about our situation and advised we did not have to accept another repair, we advised PG not to carry out any more repairs (i.e. bezel). PG said they would do the repair which would fulfil their obligations. We contacted Which who advised us to make a complaint against PG to them/Ombudsman. The Ombudsman did not rule in our favour but acknowledged the frustration with the customer service we have experienced and the stress this has caused and will raise our points with both the Trader/Which directly so that they can look to address these further. To date spent £734.59 on laptop. We have been accused of dropping laptop twice and picking up the laptop by the lid causing the bezel to break – untrue. PG did not acknowledge our e-mail complaint and said they did not receive it. PG would not acknowledge receipt of hard copies of e-mails taken into shop. We had to take photographs of us putting hard copies on the counter. S.McGovern owner of PG has been extremely rude to both myself and my husband and has put the telephone down on us
Customer in Merseyside Posted on 28/04/2021 , work completed 14/10/2020
The trader replied (on 29/04/2021)
The Ombudsman Service decided that we had no case to answer. They pointed out in their report that we had exceeded our statutory responsibilities and carried out repairs to your laptop when it was actually, out of its guarantee period. In addition, the Ombudsman never condemned our customer service performance, as you have misleadingly stated in your review. You are, without doubt, the rudest and most objectionable customer my business has ever had the misfortune to service. Every single one of my staff who dealt with you made a complaint to me about your unreasonable and offhand attitude toward them. At every stage, we tried to help you with kindness and with courtesy but for reasons known only to yourself, those attempts were met with hostility and aggression. Even though we made you an offer of a full cash refund for the laptop, (which you refused) and the Ombudsman Service decided we had no case to answer, you are still attempting to damage my business by publishing negative reviews which are misleading and contain an inaccurate account of what actually occurred. Nobody here was ever rude to you, nobody ever put the phone down on you and we acted immediately by contacting you when we received your many and various complaints in writing and by email. You are a professional and persistent complainer Mrs Kelly and your opinion of my company is at odds with the 99% of customers who recommend us on our Which? Trusted Traders listing.
restored laptop
Customer Service
Quality
Value
We'd have had dealings with ProperGeeks before so had no hesitation in going back when my laptop refused to do anything. Half expected to be told it was only fit for the bin. But no, the old hard drive was replaced, better security was installed and everything tidied up. The laptop was returned to us at the agreed time and the work done at the agreed price. Chris connected it to the WIFI and gave us helpful suggestions on computer use. A wonderful service and local. I don't think we would get better anywhere else.
Christina in Merseyside Posted on 28/04/2021 , work completed 27/04/2021
The trader replied (on 30/04/2021)
We're happy we could help. Sincere thanks for your kind review.
Professional efficient service
Customer Service
Quality
Value
Proper Geeks provided a refurbished laptop for another family member recently, we were very impressed with the work so when my laptop started running very slowly we returned. The laptop was assessed, hard drive replaced with SSD, everything necessary was reinstalled. The work was done on time and within the stated budget. Great service. Face to face is an added bonus. They also provided great help to another family member with low technical ability at the same time, providing her with a new replacement and making sure she knew how to use it.
Patricia in Merseyside Posted on 27/04/2021 , work completed 23/04/2021
The trader replied (on 30/04/2021)
Sincere thanks for your positive review. It means a lot to everybody here.
Friendly, efficient and very helpful
Customer Service
Quality
Value
I took my laptop to Propergeeks for repair. Unfortunately, it was not repairable (it was very old) but they were able to save all my data and transferred it from my MAC to my new PC. A few weeks later, I was having problems getting my printer to link up, I sent them an email asking if they knew what the problem could be and they rang me up that day and managed to fix it remotely for no charge. The service given was excellent and I could not recommend them highly enough. Many thanks
Neil in West Kirby Posted on 10/02/2021 , work completed 08/01/2021
The trader replied (on 16/02/2021)
Sincere thanks for your positive review. Much appreciated by everybody here.
All problems resolved
Customer Service
Quality
Value
I purchased a new computer printer and could not install it. I called out Propergeeks whom I had used before, they responded almost immediately, installed my printer and ensured I was happy with everything. They observed strict covid protocols while in my house and I was very satisfied with all outcomes.
Customer in Merseyside Posted on 08/01/2021 , work completed 08/01/2021
The trader replied (on 18/01/2021)
Thanks very much for taking the time to leave us a review. Much appreciated.
Professional and caring
Customer Service
Quality
Value
My Macbook pro was taken in within a day and repaired within the week as stated. Several phone calls made by Ross to check that I was happy and informed with procedures. Chris delivered the Lap top on time and spent time explaining new procedures and some problems I had with printing. He was so clear and not at all rushed in his explanations. I thoroughly recommend Proper Geeks.
Customer in Merseyside Posted on 18/12/2020 , work completed 18/12/2020
The trader replied (on 18/01/2021)
We're very grateful for your positive review. Thanks.
So reliable
Customer Service
Quality
Value
I have used this firm on several occasions and have always been 100% satisfied. Recently I had a problem with accessing video files in Microsoft media player, possibly caused by a recent update. This was sorted in no time - completely professional service by knowledgeable staff who are always helpful, courteous and friendly. The customer is always kept in the loop and charges are very reasonable. This first-class business meets a real need. Long live Propergeeks!
Customer in Merseyside Posted on 27/11/2020 , work completed 26/11/2020
The trader replied (on 02/12/2020)
Sincere thanks for your positive review. It means a lot to everybody here.
Excellent service
Customer Service
Quality
Value
Very impressed with the excellent service we received from Propergeeks. They collected, repaired and returned my wife’s iPad with the minimum amount of fuss and charged a very fair price. I would have no hesitation in recommending them. They are knowledgeable, professional as well as being nice and polite people. It was a pleasure to deal with them.
Customer in Merseyside Posted on 23/11/2020 , work completed 18/11/2020
The trader replied (on 02/12/2020)
We're glad you were happy with our service. Thanks for your review.
Friendly efficient service
Customer Service
Quality
Value
This was my first use of Propergeeks I was very impressed by the friendly efficient service. My Hard disk had been corrupted and had to be replaced. They were very helpful and I felt that the price was fair. It will definitely be my first choice for any service I may require in the future.
Customer in Merseyside Posted on 09/11/2020 , work completed 02/11/2020
The trader replied (on 02/12/2020)
We're very grateful for your positive review. Thanks!
Omen laptop check after impact
Our Omen laptop needed checking over after it sustained impact accidentally. The team at the shop were excellent and particular thanks to Corey whom we dealt with. The laptop had diagnostics completed, physical inspection for hinge damage and also opened up to ensure that no damage was sustained to the fans etc. You cannot be too sure with gaming laptops and we wished peace of mind. We were lucky enough to get a clean bill of health and it was turned around in good time and with no charge thanks to their excellent policy. Many thanks.
Customer in Merseyside Posted on 05/11/2020 (Reviewer did not use service)
The trader replied (on 02/12/2020)
We're glad we could help. Many thanks for your review.
Installation
Customer Service
Quality
Value
Really impressed with service and explanation of uses to silver surfers who knew very little about computers.
Customer in Merseyside Posted on 28/10/2020 , work completed 13/10/2020
The trader replied (on 02/12/2020)
Sincere thanks for leaving us a review.
Fantastic work
Customer Service
Quality
Value
I have used them twice and both times it was a speedy, polite and efficient service. I was treated very well. They repaired the problem on both occasions and my machine is working fine now. The power button was not working and they fixed it
Customer in Merseyside Posted on 27/10/2020 , work completed 27/10/2020
The trader replied (on 02/12/2020)
Thanks very much for your positive feedback. Much appreciated by everybody here.
Replacement of laptop in short period of time
Customer Service
Quality
Value
I was unable to boot up my replacement laptop which I had purchased from Propergeeks in July. I dropped it off at the shop and they rang me the same day to say that the hard drive was failing. I live on my own and because of the Covid-19 pandemic, have limited access to outside services, therefore my computer is my lifeline and I use it both for business, contacting my family and for ordering on line services. Without question, Propergeeks replaced the laptop and both Ross and Chris were very helpful is advising on various aspects of installation and transfer of data to the new machine. They were in constant touch with me by phone and I knew what what happening at each stage of the process. This morning, Chris delivered my replacement laptop and I am up and running with the new machine. For me, the important thing is that decisions and action were taken promptly which meant that the timeframe when I was without a computer was short. Excellent customer service. I have no hesitation in recommending Propergeeks to my friends and wish them the best with their business at this very difficult time for all of us.
Customer in Cheshire West and Chester Posted on 05/10/2020 , work completed 05/10/2020
The trader replied (on 02/12/2020)
Thanks for leaving us a review. Much appreciated by everybody here.
Professional reliable service
Customer Service
Quality
Value
I have used Propergeeks for a number of years they have always delivered excellent service. If I need to upgrade my system they are my first port of call. All of the assistants are enthusiastic "geeks" willing to go the extra mile. On this occasion the solid state drive of my tower failed, as it was under guarantee it was replaced free of charge within a couple of days. It was delivered to me and set up, ready use. I have no hesitation in recommending Proppergeeks.
Customer in Merseyside Posted on 30/09/2020 , work completed 30/09/2020
The trader replied (on 02/12/2020)
Sincere thanks for taking the time to leave us a review.
Great work
Customer Service
Quality
Value
Very helpful, very polite and very easy to deal with. I am very grateful for the help I was given in such a friendly way.
Customer in Merseyside Posted on 21/09/2020 , work completed 17/09/2020
The trader replied (on 30/09/2020)
Sincere thanks for taking the time to leave us a review.
Totally brilliant!
Customer Service
Quality
Value
Cutting a long story short, young Chris came to set up Skype on my laptop a few days ago. He quickly spotted several urgent issues on the machine, needing prompt attention. Not least of which, the machine needed upgrading from Windows 8 to windows 10. A few days later, Chris returned the laptop, and it was as good as new! He took the time and trouble to make sure I was happy with the result. A couple of days later, I had a problem with the anti-virus programme, so I spoke with James at ProperGeeks, and he explained things to me and he was able to resolve the issue from his end, in a matter of a couple of minutes. Problem solved. I have no hesitation recommending ProperGeeks. They're a brilliant team of young men. Friendly, and they know what they're talking about. Thanks lads, you're all brilliant!
Customer in Merseyside Posted on 29/08/2020 , work completed 27/08/2020
The trader replied (on 18/09/2020)
Sincere thanks for your review - it's appreciated by everybody here.
Email problem
Customer Service
Quality
Value
I took my computer in for a problem with live mail failing to download messages following a Windows update on Monday - I was told they would get back to me Wednesday - 5pm I had to phone them. They hadn't sorted it , they would phone back Thursday am 10.30. Near to 11am I phoned them and they said my computer was going slow and I needed a new hard drive. Nothing about the email problem. I had to remind them it was an email problem. They didn't investigate the problem just told me it was an old version and they would give me the more modern one 'Mail' which would be very similar. I got it back Friday and found it was a much worse version without most of the things I liked about live mail. - So much for a modern version. This is the second time I have waited 4 days for a response when they haven't listened to what the problem was that I had. I have previously had good service from them at a reasonable price but they need to sort out this problem of not listening to the customers problem. I can't recommend them at present
Customer in Merseyside Posted on 24/08/2020 , work completed 21/08/2020
The trader replied (on 18/09/2020)
We are very disappointed that having had a long relationship with us as a customer - for some 12 years - you have chosen to leave us a negative review. Our diagnostic period for repairs, following lockdown, was extended to 72 hours from our usual 48 and you were made fully aware of this. We made several unsuccessful attempts to contact you by telephone to discuss your repair but we had no answer and your telephone line has no voicemail facility.
Great Service as always
Customer Service
Quality
Value
Only needed my laptop security software updating so a small job for Propergeeks. Service was excellent as always - everything explained in non-technical terms with full back up for 12 months if required. The only place I would go to for anything computer related - far better service than the 'big sheds' provide and at a good price. Definitely recommend Propergeeks.
Customer in Merseyside Posted on 04/08/2020 , work completed 04/08/2020
The trader replied (on 26/08/2020)
Thanks very much for taking the time to leave us a review.
Good Service and Cost Effective.
Customer Service
Quality
Value
We have used 'propergeeks' before, on a number of occasions as a family, with a variety of problems on Phones, Tablets. and Laptops. They have always been successful in solving our technical issues, and give great service at reasonable prices. We would highly recommend them.
Andrew - Wirral. Posted on 02/07/2020 , work completed 23/05/2020
The trader replied (on 23/07/2020)
We're sincerely grateful for your review. Thanks.
Excellent work
Customer Service
Quality
Value
Very pleased with the speed of fixing my sons laptop including upgrading the RAM. quote given and accepted rang to check password, etc... then completed the job quickly and efficiently and kept me informed through out the process. Would highly recommend them for all your computer needs.
Customer in Merseyside Posted on 24/06/2020 , work completed 24/06/2020
The trader replied (on 23/07/2020)
Thanks very much for your review. We're happy that you were pleased with our service.
Very patient with me
Customer Service
Quality
Value
Been with them for many years, they've always looked after me quite well, it's been great now to get my computer up and running in these current times. They've been very helpful, on this occassion they only asked for a donation to the NHS, whereas in the past, there has been a charge for services.
Joan, Wallasey Posted on 24/04/2020 , work completed (undated)
The trader replied (on 16/05/2020)
Thanks very much for taking the time to leave us a review. Much appreciated!
Excellent service
Customer Service
Quality
Value
Did a great job upgrading my Dell lap top to Windows 10 and installing a new antivirus system and Office 2019. Although they encountered some issues they honored their originally quoted price and kept me updated whilst they were completing the work. Very satisfied and would highly recommend this Company.
Customer in Merseyside Posted on 10/03/2020 , work completed 18/02/2020
The trader replied (on 16/05/2020)
Sincere thanks for your review. We're glad that you're happy with the service you received.
Outstanding Customer Service
Customer Service
Quality
Value
I recently purchased a new desktop computer from Propergeeks. The price matched those of the large high street companies and the service I received from start to finish was outstanding. I am not a ‘techo’ so I needed easy to understand advice and guidance. The staff were excellent, explaining things in a very clear and simple way. My old computer was collected from my home and taken to their workshop to have the data and files transferred to my new computer. It was then personally delivered to my house where the technician, Chris, set it up and installed my security package, Microsoft Office and various other services I had on my previous computer. The whole operation was carried out efficiently without any fuss. Each stage was explained to me clearly and I was also even given a tutorial by Chris on how my new Windows 10 and Office operate. The overall price for the new computer and the various services was extremely reasonable and competitive. The personal, no fuss service I received was outstanding and would recommend this company without hesitation.
Customer in Merseyside Posted on 18/02/2020 , work completed 14/02/2020
The trader replied (on 16/05/2020)
Sincere thanks for your review - it's much appreciated by everybody here.
Attention to my computer which had stopped and wouldn't open
I delivered my computer to the shop on Thursday 31 October 2019 together with an external Back up. I was told it would probably be a few days before they could analyse what the problem was. I told them there was a document on the back-up which was urgently needed - for Saturday - but it would need editing first. They rang me me on Friday to say they had been able to find the file and would put it on a Memory stick. I took this home and edited it on an old computer, saving it back on the Memory stick which I then returned to the shop. The staff then printed off the documents for me. The following Tuesday I was notified that the Mother Board was kaput and the cost of repairing uneconomical. I accepted the quotation for a replacement computer with the data uploaded and installed. This was done today by arrangement. I must compliment the Staff, especially Chris and Ross, on their most pleasant manner and courtesy as well as their skill and efficiency in dealing with my needs. As someone who has had his own business for over 30 year, I am fully aware of the importance of quality and service and the training and motivation of Staff in this regard. It has been a pleasure to do business with ProperGeeks and I have already started to notify my friends of your excellent service.
Bill Iveson Posted on 07/11/2019 (Reviewer did not use service)
The trader replied (on 14/02/2020)
We're glad you were happy with the service we supplied. We appreciate your review - thanks.
Laptop Repair
Customer Service
Quality
Value
Repaired a laptop and fitted a new solid state hard drive and added a virtual windows 95. They managed to save all my data from a damaged hard drive. Laptop is now like new. (Haven't got into the Windows 95 yet) We had a bit of a hiccup but it was all sorted to my complete satisfaction due to their professionalism so no hesitation in giving a 5 star review.
Peter Evans Posted on 24/10/2019 , work completed 22/10/2019
The trader replied (on 14/02/2020)
Sincere thanks for taking the time to leave us a review.
Excellent service
Customer Service
Quality
Value
The work was done efficiently and quickly. They also kept in touch with me throughout the work being done.
Customer in Merseyside Posted on 15/10/2019 , work completed 09/10/2019
The trader replied (on 14/02/2020)
Thanks very much for leaving us a positive review. Much appreciated by everybody here.
Memory disconnect and software issues
Customer Service
Quality
Value
I found them knowledgeable, very helpful and reasonably priced. After a house call, the PC was taken to their workshop and both problems were sorted out.
Customer in Merseyside Posted on 26/09/2019 , work completed 10/05/2019
The trader replied (on 14/02/2020)
We're glad you were happy with our service. Thanks for the review.
Prompt work.
Customer Service
Quality
Value
Faulty printer. Sorted out quickly. Faulty cartridge.
Robert, Merseyside Posted on 18/06/2019 , work completed 18/06/2019
The trader replied (on 14/02/2020)
Thanks for taking the time to leave us a review - much appreciated.
Replacement of DVD drawer ti desktop pc
Customer Service
Quality
Value
Contacted this company by phone on June 5th to establish if they could fit a replacement drawer in my desktop pc.Dropped it in and was informed a day or two later that they had ordered a replacement and given a price for the job.They rang me on the 13th June to confirm all was well and the PC was ready for pick up at the price quoted. Collected it on June 13th and am delighted with the result. Very professional and efficient staff and am most impressed with the service.
Customer in Merseyside Posted on 15/06/2019 , work completed 12/06/2019
The trader replied (on 14/02/2020)
We're glad you were happy with the service you received. Thanks very much for your review.
Very helpful
Customer Service
Quality
Value
Very helpful installed replacement battery
Janet, Merseyside Posted on 14/06/2019 , work completed 14/06/2019
The trader replied (on 14/02/2020)
Thanks very much for your positive review.
Very efficient company with a helpful team
Customer Service
Quality
Value
Full information was given before work was carried out. Work was completed to my satisfaction including a home visit to set up computer an the staff all conversed with a 'woman of a certain age' in a very helpful manner. I would recommend them to anyone needing repairs or honest assessment of their computer problems.
Customer in Merseyside Posted on 01/06/2019 , work completed 22/05/2019
The trader replied (on 14/02/2020)
We're very grateful for your positive review. Thanks for taking the time to comment.
Very helpful
Customer Service
Quality
Value
I was a customer trying to solve a tablet problem, your assistant Corrie Warren was very helpful.
George, Merseyside Posted on 23/05/2019 , work completed 23/05/2019
The trader replied (on 14/02/2020)
Thanks for your positive review. I've passed on your comments to Corey.
Job done.
Customer Service
Quality
Value
Job done and working.
Peter John, Merseyside Posted on 03/05/2019 , work completed 03/05/2019
The trader replied (on 16/05/2019)
We're very grateful for your review - thanks.
Excellent Service
Customer Service
Quality
Value
iPad mini required new screen after being dropped on the floor. Very helpful, explained the procedure for the replacement. Communication and the speed of repair were excellent.
Customer in Merseyside Posted on 01/05/2019 , work completed 01/05/2019
The trader replied (on 01/05/2019)
We're very grateful for your review - thanks!
Work carried out to usual high standard and efficiency.
Customer Service
Quality
Value
Having been a customer of Propergeeks for many years, I have always found the staff to be courteous, efficient and reliable. I am not a confident computer user, but have received tremendous support whenever I have experienced a problem, and would not hesitate to recommend them.
Customer in Merseyside Posted on 30/04/2019 , work completed 26/04/2019
The trader replied (on 01/05/2019)
Thanks very much for taking the time to leave us a review. We're glad you were happy with our service.
Excellent service.
Customer Service
Quality
Value
Problem with my tablet and could not fault the service given. Would definitely recommend "propergeeks" to all my friends.
Customer in Merseyside Posted on 16/04/2019 , work completed 16/04/2019
The trader replied (on 14/02/2020)
Sincere thanks for taking the time to leave us a review.
Very disappointed
Customer Service
Quality
Value
My computer is an H.P envy 2016 model. I accepted a windows update and then the computer would not reboot. Propergeeks had my computer for 50hrs then informed me the "motherboard" was faulty and the computer would have to be returned to H.P. I took it to Akita Consoles for a 2nd opinion and they completely sorted the problem in 2 hrs. I would give only a Zero rating.
William, Merseyside Posted on 01/04/2019 , work completed 01/04/2019
The trader replied (on 29/04/2019)
I was very disappointed to read your review and we're really sorry that your experience of using our service proved to be a negative one. I have reviewed our service record card for your repair and I have also spoken to the engineer involved in the diagnostics of your laptop. I now have a clear picture as to why we reached the conclusion that we did regarding the motherboard issue. Because of GDPR regulations, I will write to you personally with those findings at your home address. We handle over 3000 devices every year at Propergeeks and we're proud of the service we offer and of the positive reviews that we usually attract. It is always a matter of regret to us when we fail to meet our customers expectations and obviously in your case, we failed to convey a clear explanation as to the conclusions we reached and the reasons for reaching those conclusions. Please accept our sincere apologies for those failings and be assured that we have revised our systems to illuminate future occurrences of similar miscommunications.
Excellent service.
Customer Service
Quality
Value
Excellent service has been provided by Propergeeks on various occasions. About two and a half years ago I bought from them a Windows 10 computer to replace my old Windows XP computer which was life-expired. Windows 10 was new to me at that time and I needed help to get started. I found that the members of staff are pleasant and helpful and have an aptitude for giving me the right information to help me to help myself, having regard for my own ability. I have since bought from them a Windows 10 tablet and a Windows 10 laptop computer which I am happy with.
Customer in Merseyside Posted on 18/03/2019 , work completed 15/03/2019
The trader replied (on 29/04/2019)
Thanks for taking the time to leave us a review. We're happy that your experience was a positive one.
My review
Customer Service
Quality
Value
Work appears to have been carried out as per our discussions.
Which? Trusted Traders Consumer Posted on 15/03/2019 , work completed 15/03/2019
The trader replied (on 29/04/2019)
We appreciate your review - thanks.
Prompt, pleasant and excellent
Customer Service
Quality
Value
Sorted fault in computer laptop, replaced battery. All to my complete satisfaction.
George, Merseyside Posted on 08/03/2019 , work completed 08/03/2019
The trader replied (on 29/04/2019)
We're sincerely grateful for your review and glad we could help.
Retired volunteer
Customer Service
Quality
Value
I was having problems with my email. Propergeeks were able to sort it out and installed a security system. Both were sorted by a very nice employee and charge for both I though reasonable. I would recommend Proper Geeks. I was told to give them a ring if I needed help anytime.
Robin, Merseyside Posted on 13/02/2019 , work completed 13/02/2019
The trader replied (on 14/02/2020)
Sincere thanks for your review. It is appreciated by everybody here.
Prompt and professional
Customer Service
Quality
Value
Have used before - very prompt and professional
Which? Trusted Traders Consumer Posted on 11/02/2019 , work completed 11/02/2019
The trader replied (on 29/04/2019)
Thanks very much for taking the time to leave us a review.
Very professional, knowledgable, and helpful
Customer Service
Quality
Value
Have used Propergeeks several times and have always had good service from them. On this occasion they suggested that it would not be worthwhile to fix my computer as the motherboard had gone, so it would better to get a new computer, which I did from them. They also managed to transfer data from my old computer's hard drive to my new computer for no charge. They can also make house calls at no extra charge. I wouldn't hesitate recommending them and would be lost without them.
Customer in Merseyside Posted on 04/02/2019 , work completed 02/02/2019
The trader replied (on 29/04/2019)
We sincerely appreciate your review, thanks.
My review
Customer Service
Quality
Value
Fitted cartridges to printer. Offered sound advice.
Simon, Merseyside Posted on 18/01/2019 , work completed 18/01/2019
The trader replied (on 29/04/2019)
We appreciate your review and glad we could help.
A good firm to deal with and fair charges
Customer Service
Quality
Value
My pc was completely u/s due to start menu and search bar not responding. A satisfactory job was carried out within a short space of time.The consultant who called and later returned and set up the pc was competent polite and punctual. Highly recommended. The company to go to for me.
Customer in Merseyside Posted on 01/01/2019 , work completed 17/12/2018
The trader replied (on 29/04/2019)
We're glad you were happy with our service and thanks for taking the time to leave us a review.
Excellent Service
Customer Service
Quality
Value
Friendly, knowledgeable & professional staff; excellent service. They have assisted me on multiple occasions now and I would not hesitate to use them again or recommend to others. On this occasion, despite their best efforts (as well as my own before contacting them) it was unfortunately not possible to recover data from a faulty HDD using the tools they had available, however they issued no charge and were able to offer advice & recommend nearby data recovery specialists. Couldn't ask for more given the circumstances. Thank you.
Customer in Merseyside Posted on 20/12/2018 , work completed 19/12/2018
The trader replied (on 29/04/2019)
We appreciate your review, thanks for taking the time to leave us one.
Efficient, quick and friendly
Customer Service
Quality
Value
Helpful with all queries and problems. Nothing is an issue.
Daphne, Merseyside Posted on 27/11/2018 , work completed 27/11/2018
The trader replied (on 29/04/2019)
We appreciate your review, thanks.
Five stars
Customer Service
Quality
Value
Worked on my wireless keyboard and found the batteries were in need of changing. The keyboard works a treat now. Although time was spent on my keyboard, no charge was made. Brilliant. I would recommend this trader & I have already done so. A great team.
Kevin, Merseyside Posted on 19/11/2018 , work completed 19/11/2018
The trader replied (on 29/04/2019)
Thanks very much for your review, glad we could help.
SONY spring clean
Customer Service
Quality
Value
I am very happy with my (6 year old) SONY laptop but it's been struggling of late. USB issues and Windows 7 updates not loading, I couldn't face the task of investigating the problems myself. I dropped it with the Geeks with a list of my gripes. After a few update phone calls I agreed to having Windows 10 installed. Within a week, I had a boot up problem. They asked me to bring it it in for a once over and 2 days later they rang to say it was resolved - no extra charge. They kept me updated with regular phone calls and no work was done until they'd discussed it with me first. Great service. Ps. It still run like a 6 year old laptop, but at least it stays up and running now.
Customer in Merseyside Posted on 18/11/2018 , work completed 14/11/2018
The trader replied (on 29/04/2019)
We sincerely appreciate your review, thanks.
Prompt professional helpful
Customer Service
Quality
Value
Told me exactly what they were doing explained why new parts were needed. Very satisfactory, will use again.
Alex, Merseyside Posted on 25/10/2018 , work completed 25/10/2018
The trader replied (on 29/04/2019)
Thanks very much for taking the time to leave us a review.
Great service
Customer Service
Quality
Value
Great service as always.
Ian, Merseyside Posted on 16/10/2018 , work completed 16/10/2018
The trader replied (on 29/04/2019)
Thanks very much for your review.
Professional service
Customer Service
Quality
Value
Kept me informed about work progress on my CPU. Advising and recommending on solutions and costs involved. Good end result at cost advised.
Chris, Merseyside Posted on 12/10/2018 , work completed 12/10/2018
The trader replied (on 06/11/2018)
Thanks very much for taking the time to review our service. Much appreciated
Professional And Helpful
Customer Service
Quality
Value
I Have Used Proper Geeks For Nine Years Now And Have Always Been Happy With Their Service.Steve Is A Very Professional And Helpful Man Who With His Employees Offers A First Class Repair And Ongoing Help.Would Recommend To Anyone.
DOUG 67 Posted on 26/09/2018 , work completed 26/09/2018
The trader replied (on 06/11/2018)
Thanks for your kind review. Much appreciated.
Helpful
Customer Service
Quality
Value
I took my old laptop which had stopped working. They diagnosed that the motherboard was broken and it was not worth the cost of repair.
Pat, Merseyside Posted on 26/09/2018 , work completed 26/09/2018
The trader replied (on 06/11/2018)
Thanks very much for leaving us your review. It's much appreciated.
My review
Customer Service
Quality
Value
Highly trustworthy.
Brian, Merseyside Posted on 25/09/2018 , work completed 25/09/2018
The trader replied (on 06/11/2018)
Thanks very much for taking the time to review our service.
Very helpful
Customer Service
Quality
Value
Propergeeks are a very helpful and reliable company. Helped me understand problem on laptop and gave good advice. The whole team are polite on the phone and in person and I feel comfortable going there. Very reasonably priced on new purchases and for repairs.
M, Merseyside Posted on 18/09/2018 , work completed 18/09/2018
The trader replied (on 06/11/2018)
We really appreciate your review. Thanks for taking the time.
Apple Mac cursor problem
Customer Service
Quality
Value
My Apple Mac developed an intermittent cursor fault in that it behaved erratically. Although Propergeeks were unable to resolve the problem they offered to clean and tune up my laptop and gave advice on where to have the matter investigated further. Very helpful, polite staff and no charge!
Peter, Merseyside Posted on 17/09/2018 , work completed 17/09/2018
The trader replied (on 06/11/2018)
Many thanks for leaving us a review. We really appreciate it.
Professional
Customer Service
Quality
Value
Always find service professional, with excellent communication.
Nick, Merseyside Posted on 13/09/2018 , work completed 13/09/2018
The trader replied (on 06/11/2018)
Thanks very much for leaving us your review - much appreciated by everyone here.
First class service
Customer Service
Quality
Value
Replacement inks would not work in Epson XP 245 printer. Proper geeks cleaned contacts and realigned cartridges free of charge (it was their ink cartridges that didn't work). Excellent service and problem solved.
Graham, Merseyside Posted on 06/09/2018 , work completed 06/09/2018
The trader replied (on 06/11/2018)
We appreciate the time you've taken to leave us a review - thanks.
Prompt and professional
Customer Service
Quality
Value
Reinstalled Microsoft office/tested and working.
Mary, Merseyside Posted on 28/08/2018 , work completed 28/08/2018
The trader replied (on 06/11/2018)
We appreciate the time you've taken to leave us a review - thanks.
Top trader
Customer Service
Quality
Value
Very helpful and reasonably priced. Luke was very helpful and patient.
Peter, Merseyside Posted on 27/07/2018 , work completed 27/07/2018
The trader replied (on 07/08/2018)
Thanks for your review - much appreciated.
Prompt & professional
Customer Service
Quality
Value
My computer was broken, they said the board (***) offered me another computer but I decided to get (***) they offered to teach me how to use it. Most impressed with certainly use them again. No change.
Barbara, Merseyside Posted on 01/06/2018 , work completed 01/06/2018
The trader replied (on 28/07/2018)
Thanks very much for taking the time to leave a review.
Professional and friendly
Customer Service
Quality
Value
Would definitely use again. Results as promised.
Barbara, Merseyside Posted on 10/05/2018 , work completed 10/05/2018
The trader replied (on 30/05/2018)
Thanks very much for taking the time to leave us a review.
Good experience
Customer Service
Quality
Value
I had a good experience with Propergeeks they were quick, 1 hour response to give me quote.
Samuel, Merseyside Posted on 10/05/2018 , work completed 10/05/2018
The trader replied (on 16/06/2018)
Thanks for taking the time to leave us feedback- much appreciated.
Helpful & professional.
Customer Service
Quality
Value
Very good to deal with. Very patient!
Alison, Merseyside Posted on 20/04/2018 , work completed 20/04/2018
The trader replied (on 08/05/2018)
Thanks very much for taking the time to leave us a review.
Excellent Service
Customer Service
Quality
Value
Everyone was very friendly, helpful and knowledgeable. Quickly diagnosed my problem, and knew what action to take. I would definitely recommend this service for anyone with computer issues. I will certainly be using them again if I need help.
Diane Miles Posted on 17/04/2018 , work completed 17/04/2018
The trader replied (on 08/05/2018)
Sincere thanks for your review - we're glad you were happy with our service.
Phone repair.
Customer Service
Quality
Value
I damaged my phone (again) and this required a repeat of a repair. I was happy to pay but Propergeeks repaired it as being under their original warranty. I have never experienced that level of customer care. No quibbles, no discussion, they just did it. I was recommending them to others before this but their customer service is amazing.
Martin, Merseyside Posted on 16/04/2018 , work completed 16/04/2018
The trader replied (on 08/05/2018)
We appreciate your feedback - thanks.
Professional Team
Customer Service
Quality
Value
iPad health check (mk2). Staff gave good report regarding iPad and professional, technical knowledge greatly assisted me to make an informed decision.
L, Merseyside Posted on 16/04/2018 , work completed 16/04/2018
The trader replied (on 08/05/2018)
Sincere thanks for taking the time to leave us a review.
Informed and informing
Customer Service
Quality
Value
Kieran at Propergeeks explained the specs and options excellently. Propergeeks is a boss and ideal local trader!
Andrew, Merseyside Posted on 11/04/2018 , work completed 11/04/2018
The trader replied (on 08/05/2018)
Thanks very much for your review - much appreciated.
Professional team
Customer Service
Quality
Value
Laptop health check and replacement battery supplied and fitted. Good technical knowledge by staff and very good customer service.
C, Merseyside Posted on 11/04/2018 , work completed 11/04/2018
The trader replied (on 08/05/2018)
We're grateful for your feedback - thanks.
Informed and informing
Customer Service
Quality
Value
Kieran at Propergeeks explained the specs and options excellently. Propergeeks is a boss and ideal local trader!
Andrew, Merseyside Posted on 11/04/2018 , work completed 11/04/2018
The trader replied (on 08/05/2018)
Thanks for taking the time to review our service. We're glad you were happy.
Always reliable and efficient.
Customer Service
Quality
Value
I have used Propergeeks both personally and for business over the last three years. Always helpful, willing, and approachable (for us technophobes). Fast and efficient, and cost-wise just spot on.
Patsy, Merseyside Posted on 04/04/2018 , work completed 04/04/2018
The trader replied (on 08/05/2018)
Sincere thanks for reviewing our service.
Very professional
Customer Service
Quality
Value
Having used Propergeeks now on a number of occasions. They are very good in what they do and service.
John, Merseyside Posted on 27/03/2018 , work completed 27/03/2018
The trader replied (on 08/05/2018)
Thanks very much for taking the time to leave us a review. Much appreciated by everybody here.
First class job again
Customer Service
Quality
Value
The staff are experts in their field. My problem was solved overnight. They are cheerful and polite. I strongly recommend them.
Alan, Merseyside Posted on 27/03/2018 , work completed 27/03/2018
The trader replied (on 08/05/2018)
Sincere thanks for your review. Much appreciated.
Good job. Well done
Customer Service
Quality
Value
I have always used Propergeeks for my computer problems and have had consistent good service. The staff are professional, courteous & helpful. They explain each step.
Anita, Merseyside Posted on 02/03/2018 , work completed 02/03/2018
The trader replied (on 08/05/2018)
We appreciate your feedback - thanks.
Prompt & Professional
Customer Service
Quality
Value
I contacted this co because of a problem with my desktop computer and one of their technicians called the same day. Did a check up and agreed to take it to their workshop for a full check up which they did. I was also given an approx cost before agreeing to carry on. It was returned & the technician set it up and explained everything.
Colin, Merseyside Posted on 01/03/2018 , work completed 01/03/2018
The trader replied (on 08/05/2018)
Thanks very much for taking the time to leave us your review.
Excellent work
Customer Service
Quality
Value
Fab service. Fab staff. All 100%. Will use them again and recommend them.
Rose, Merseyside Posted on 23/02/2018 , work completed 23/02/2018
The trader replied (on 07/03/2018)
Sincere thanks for your review. We're glad you were happy with our service.
My review
Customer Service
Quality
Value
Excellent.
Kenneth, Merseyside Posted on 23/02/2018 , work completed 23/02/2018
The trader replied (on 07/03/2018)
Thanks for taking the time to leave us a review. Much appreciated.
Welcoming and professional
Customer Service
Quality
Value
The staff were very welcoming, professional and knowledgeable.
T, Merseyside Posted on 20/02/2018 , work completed 20/02/2018
The trader replied (on 07/03/2018)
We're very grateful for your review. Thanks.
Exceptional customer service
Customer Service
Quality
Value
There were a number of issues following the repair which were dealt with in a very professional and courteous way. The on time after sales help is excellent and the whole set up exudes a professional outlook. Thanks.
Barry, Merseyside Posted on 19/02/2018 , work completed 19/02/2018
The trader replied (on 18/05/2018)
We,re very grateful for your feedback - thanks.
My review
Customer Service
Quality
Value
Excellent, customer service
Which? Trusted Traders Consumer Posted on 15/02/2018 , work completed 15/02/2018
The trader replied (on 08/05/2018)
Thanks for your review.
Excellent
Customer Service
Quality
Value
Excellent.
George, Merseyside Posted on 13/02/2018 , work completed 13/02/2018
The trader replied (on 08/05/2018)
Sincere thanks for taking the time to leave us a review.
Brilliant
Customer Service
Quality
Value
100% recommend. Very professional. Nothing too much trouble, so helpful and polite. Quick & efficient service.
Susan, Merseyside Posted on 12/02/2018 , work completed 12/02/2018
The trader replied (on 02/03/2018)
Sincere thanks for taking the time to leave us a review.
Very efficient and helpful.
Customer Service
Quality
Value
Very efficient and helpful. Always polite and do exactly what you need and explain everything too. Good service always.
Pauline, Merseyside Posted on 10/02/2018 , work completed 10/02/2018
The trader replied (on 02/03/2018)
We appreciate your feedback - thanks.
Professional advice and service.
Customer Service
Quality
Value
Assessed my PC, advised on issues, and promptly repaired my custom desktop. Five stars.
Mark, Merseyside Posted on 09/02/2018 , work completed 09/02/2018
The trader replied (on 02/03/2018)
Thanks for leaving us a review. We're glad you were happy with our service.
Very good service
Customer Service
Quality
Value
Very pleased with the way the work was completed & the way I was kept informed of progress.
E J, Merseyside Posted on 08/02/2018 , work completed 08/02/2018
The trader replied (on 02/03/2018)
Much appreciated feedback - thanks.
Excellent
Customer Service
Quality
Value
Bought a complete laptop and new works programme. They came out to my house and Louise set it up for me. I then had some issues with my printer. Louis retrieved to solve the problem.
John, Merseyside Posted on 06/02/2018 , work completed 06/02/2018
The trader replied (on 08/05/2018)
Sincere thanks for your review.
Brilliant Customer Service
Customer Service
Quality
Value
I found them to be professional, helpful and understanding. They did everything they could to help and kept me informed along the way.
Susan, Merseyside Posted on 02/02/2018 , work completed 02/02/2018
The trader replied (on 02/03/2018)
We're very grateful for your feedback. Thank you.
My review
Customer Service
Quality
Value
Prompt and professional.
Brenda, Merseyside Posted on 01/02/2018 , work completed 01/02/2018
The trader replied (on 09/02/2018)
Thanks very much for taking the time to leave us a review.
Great Job Done
Customer Service
Quality
Value
Small repair to laptop. New screen lid and surround. Good quality parts used. Staff very pleasant and knowledgeable. Kept me fully informed.
Gillian, Merseyside Posted on 30/01/2018 , work completed 30/01/2018
The trader replied (on 09/02/2018)
We're glad you were happy. Thanks for your feedback.
Excellent experience
Customer Service
Quality
Value
What a pleasure to deal with a firm with polite, professional staff willing to help and advise so well. Job done well and everything explained. Will return and will recommend to others
Beetee Posted on 29/01/2018 , work completed 29/01/2018
The trader replied (on 09/02/2018)
Sincere thanks for your review. We're pleased you were happy with our service.
Impressed
Customer Service
Quality
Value
Propergeeks was recommended to me and I don't hesitate to say I would now recommend them to others. Very polite staff who communicate well what they have done. Helpful with advice about how new computer works. A thoroughly professional experience and excellent customer service.
Katie, Merseyside Posted on 26/01/2018 , work completed 26/01/2018
The trader replied (on 09/02/2018)
We're very grateful for your review - thanks.
Explained clearly & professional
Customer Service
Quality
Value
From the first phone call I was kept up to date about what was happening to my computer. Explained clearly and in language I could understand.
Sue, Merseyside Posted on 26/01/2018 , work completed 26/01/2018
The trader replied (on 02/03/2018)
Sincere thanks for your review - much appreciated by everyone here.
Cured problem
Customer Service
Quality
Value
The problem was that my computer would not accept windows 10 update. This was way beyond my ability I contacted Propergeeks who collected & returned my PC over a week (very helpful). At first, I was concerned about problems emerging and a price increase. But on it's return, my computer is working well with the fault cured. So I am very happy.
Arthur, Merseyside Posted on 16/01/2018 , work completed 16/01/2018
The trader replied (on 08/05/2018)
Sincere thanks for taking the time to write a review.
Brilliant job
Customer Service
Quality
Value
I was very pleased with the workmanship from Propergeeks. They were prompt and professional, helpful and polite.
Alex, Merseyside Posted on 20/11/2017 , work completed 20/11/2017
The trader replied (on 09/02/2018)
Thanks for taking the time to leave us a review.
Good service
Customer Service
Quality
Value
Good service.
Which? Trusted Traders Consumer Posted on 27/10/2017 , work completed 27/10/2017
The trader replied (on 09/02/2018)
Thanks very much for taking the time to post a review.
My review
Customer Service
Quality
Value
Very polite and efficient.
Elizabeth, Merseyside Posted on 04/10/2017 , work completed 04/10/2017
The trader replied (on 09/02/2018)
Sincere thanks for your feedback.
Brilliant service
Customer Service
Quality
Value
Fixed my laptop quickly under warranty. Even delivered it back to my home address. Rang me twice with updates. Truly superb customer care!
Steven, Merseyside Posted on 02/10/2017 , work completed 02/10/2017
The trader replied (on 09/02/2018)
We're glad you were happy with our service. Thanks for the feedback.
Prompt & Professional
Customer Service
Quality
Value
I have dealt with "Propergeeks" for approximately 3 years and have found this service they have provided consistently good. Courteous, helpful, prompt & professional.
Eric, Merseyside Posted on 27/08/2017 , work completed 27/08/2017
The trader replied (on 09/02/2018)
Sincere thanks for taking the time to write your review.
Excellent work
Customer Service
Quality
Value
Very good job. Highly recommend them.
Bryan, Merseyside Posted on 23/08/2017 , work completed 23/08/2017
The trader replied (on 09/02/2018)
Thanks very much for taking the time to post your review.
Excellent service
Customer Service
Quality
Value
Health check for P.C. - free of charge. However upgraded certain areas. Very efficient collected & returned, no charge. Carried out in 24 hours.
Peter, Merseyside Posted on 04/08/2017 , work completed 04/08/2017
The trader replied (on 09/02/2018)
Sincere thanks for your review - much appreciated by everyone here.
Very efficient and always helpful
Customer Service
Quality
Value
Any company receiving a Which award must be good. Why say anymore about geeks, Could not wish for a better company to deal with. Thank you.
John, Merseyside Posted on 26/07/2017 , work completed 26/07/2017
The trader replied (on 09/02/2018)
We're glad you were happy with our service. Thanks for the feedback
Prompt & professional
Customer Service
Quality
Value
Very efficient, good.
Will, Merseyside Posted on 17/07/2017 , work completed 17/07/2017
The trader replied (on 09/02/2018)
Sincere thanks for your kind review.
Excellent Service
Customer Service
Quality
Value
The above is the last date Propergeeks worked for me having set up my new Laptop and providing a tutorial. I found them to be prompt, professional and would highly recommend.
Vanessa, Merseyside Posted on 17/07/2017 , work completed 17/07/2017
The trader replied (on 08/05/2018)
We're glad you were happy with our service. Thanks for the review.
Usual excellent service
Customer Service
Quality
Value
It is so good to use a business that remains efficient, friendly & reliable. Why would you want to change! I wish other suppliers could be as good & we would not have to constantly "switch".
Joan, Merseyside Posted on 10/07/2017 , work completed 10/07/2017
The trader replied (on 09/02/2018)
Thanks very much for your kind review. Much appreciated.
Great
Customer Service
Quality
Value
Fixed problem, great! 10% off too!
Georgina, Merseyside Posted on 08/07/2017 , work completed 08/07/2017
The trader replied (on 09/02/2018)
Thanks for your kind review, Much appreciated by all here.
Prompt and professional.
Customer Service
Quality
Value
I find the Proper Geeks are very polite, well mannered, very professional in their work, thus taking all the stress out of any problem that I have. I can phone them any time and they will come to the house to help with the problem. I can rely on them to look after the spy wave and virus protection. They do a good job.
Barbara, Merseyside Posted on 03/07/2017 , work completed 03/07/2017
The trader replied (on 09/02/2018)
We're very glad that you were happy with our service. Thanks for the feedback.
Professional
Customer Service
Quality
Value
Service is fast. Professional and reasonably costed. Will and have recommended Propergeeks to our friends.
Anne, Merseyside Posted on 22/06/2017 , work completed 22/06/2017
The trader replied (on 09/02/2018)
Sincere thanks for taking the time to leave a review.
Very honest & professional
Customer Service
Quality
Value
Took my Samsung pad in for repair 3 days later called to collect it. Told there was nothing wrong with it possibly a charger problem, expecting to have to pay but told no charge. Well pleased could have told me anything.
Peter, Merseyside Posted on 12/06/2017 , work completed 12/06/2017
The trader replied (on 09/02/2018)
Thanks very much for taking the time to leave a review.
My review
Customer Service
Quality
Value
Cant praise enough
Which? Trusted Traders Consumer Posted on 12/06/2017 , work completed 12/06/2017
The trader replied (on 02/03/2018)
Thanks very much for taking the time to leave us a review. Much appreciated.
Efficient & friendly service
Customer Service
Quality
Value
Very pleased with the service received with good communications
Jeremy Mounsey Posted on 11/06/2017 , work completed 11/06/2017
The trader replied (on 17/06/2017)
Thanks very much for taking the time to leave us a review. Much appreciated.
Could not ask for more
Customer Service
Quality
Value
Always had great service from this firm.
Gary, Merseyside Posted on 07/06/2017 , work completed 07/06/2017
The trader replied (on 09/02/2018)
Sincere thanks for your review.
Good service
Customer Service
Quality
Value
Nice skills, good job
M, Merseyside Posted on 02/06/2017 , work completed 02/06/2017
The trader replied (on 02/03/2018)
Sincere thanks for your feedback.
Great service
Customer Service
Quality
Value
Identified problem & sorted it out. Really helpful, thanks.
Hugh, Merseyside Posted on 31/05/2017 , work completed 31/05/2017
The trader replied (on 02/03/2018)
Thanks for your feedback. We're very pleased you were happy with our service.
Customer service at its best
Customer Service
Quality
Value
Highly recommended company. Always polite, professional and very pleasant to deal with. Customer service at it's best. Big companies could learn a thing or two form Proper Geeks!
Which? Trusted Traders Consumer Posted on 30/03/2017 , work completed 30/03/2017
The trader replied (on 02/03/2018)
Sincere thanks for your feedback. Very much appreciated by everybody here.
Excellent service
Customer Service
Quality
Value
They were very professional in their approach to my computer problem. Informed and knowledgeable.
Alan, Merseyside Posted on 03/03/2017 , work completed 03/03/2017
The trader replied (on 10/03/2017)
Sincere thanks for your review. We're glad you were happy with our service.
Brill job. Prompt & professional as always.
Customer Service
Quality
Value
I bought my computer 3-4 years ago from Propergeeks.co.uk & never found any fault with them, always there to help if needed, upgrade my computer & gave it a health check. 10/10.
David, Merseyside Posted on 19/01/2017 , work completed 19/01/2017
The trader replied (on 25/01/2017)
Thanks for taking the time to leave a review.
Prompt and efficient.
Customer Service
Quality
Value
Quick, efficient service, by friendly staff. Nothing too much trouble.
Susan, Merseyside Posted on 10/01/2017 , work completed 10/01/2017
The trader replied (on 09/02/2017)
Much appreciated feedback. Thank you.
Great.
Customer Service
Quality
Value
Very professional and courteous. Good service. Will recommend and use again.
Simon, Merseyside Posted on 09/01/2017 , work completed 09/01/2017
The trader replied (on 09/02/2017)
Sincere thanks for your review.
Internet issue
Customer Service
Quality
Value
I have used Propergeeks on several occasions. Each time they do a free assessment and, if necessary, a professional repair at a fair price. Excellent service.
Gordon P, Merseyside Posted on 05/01/2017 , work completed 05/01/2017
The trader replied (on 10/03/2017)
Thanks very much for taking the time to leave us your review.
Prompt and professional.
Customer Service
Quality
Value
Exceptional service.
Douglas, Merseyside Posted on 04/01/2017 , work completed 04/01/2017
The trader replied (on 09/02/2017)
Thanks for taking the time to leave a review.
Prompt, efficient, professional
Customer Service
Quality
Value
Excellent service. Well run 'shop'. Well trained staff. Everything explained to me. Regular phone calls to update me on progress.
Jan, Merseyside Posted on 04/01/2017 , work completed 04/01/2017
The trader replied (on 25/01/2017)
We're very grateful for your review. Thanks
Excellent service and knowledgeable staff
Customer Service
Quality
Value
It was an excellent service. They had the equipment and software to *legally* hack my computer with my permission, so I could gain access again after stupidly locking myself out of my operating system. Penance for me forgetting my admin password was expensive, but I'm glad the staff could help me out, as the alternative would be a reformat, which would have been untenable!
Philo Price Posted on 10/12/2016 , work completed 10/12/2016
The trader replied (on 25/01/2017)
Sincere thanks for your review.
Prompt & efficient
Customer Service
Quality
Value
Well mannered staff & helpful.
Elizabeth, Merseyside Posted on 10/11/2016 , work completed 10/11/2016
The trader replied (on 06/12/2016)
Sincere thanks for your review.
Prompt and professional.
Customer Service
Quality
Value
Proper geeks have always been very efficient and quick to sort out any problems we have had.
Anonymous Posted on 08/11/2016 , work completed 08/11/2016
The trader replied (on 18/11/2016)
Thanks very much for taking the time to leave us a review.
Very good service
Customer Service
Quality
Value
They are very friendly and good at what they do, would defo recommend to anyone.
John, Merseyside Posted on 04/11/2016 , work completed 04/11/2016
The trader replied (on 09/11/2016)
We're very grateful for your feedback, thanks.
My review
Customer Service
Quality
Value
Great service.
Posted on 24/10/2016 , work completed 24/10/2016
The trader replied (on 21/10/2016)
We're always grateful for feedback, thanks for leaving yours.
My Review
Customer Service
Quality
Value
Great service
Leon, Merseyside Posted on 24/10/2016 , work completed 24/10/2016
The trader replied (on 27/10/2016)
WE're very grateful for your review, thanks.
Nice friendly people
Customer Service
Quality
Value
As I haven't used my computer yet it's hard to say about quality, but overall nice friendly people helpful and knowledgeable.
Dorothy, Merseyside Posted on 24/10/2016 , work completed 24/10/2016
The trader replied (on 09/11/2016)
Thanks for your feedback, much appreciated.
Great job
Customer Service
Quality
Value
Laptop overheating and cutting out. Excellent services and communications.
Keith, Merseyside Posted on 22/10/2016 , work completed 22/10/2016
The trader replied (on 09/11/2016)
We're very pleased that you were happy with our service. Thanks of the review.
Excellent service
Customer Service
Quality
Value
The service and help from Propergeeks was excellent, would highly recommend anyone to use their shop. Could not fault them.
Brian, Merseyside Posted on 21/10/2016 , work completed 21/10/2016
The trader replied (on 09/11/2016)
Thanks for taking the time to leave a review. Much appreciated.
Professional service
Customer Service
Quality
Value
Professional service, efficient and work carried out successfully.
David, Merseyside Posted on 18/10/2016 , work completed 18/10/2016
The trader replied (on 09/11/2016)
Thanks very much for your feedback.
Prompt and professional
Customer Service
Quality
Value
Initial contact was by leaving a message on the company webpage. I was phoned at 09.30 the following morning to discuss. I called at the company premises same day. Staff explained what they thought they could do to replace the two broken hinges on my laptop. Explained the cost basis and also no charge applicable if they could not repair. Phoned later in day with their estimate, which was agreed. Phoned the following morning to advise Laptop ready. An excellent young directorate & company.
Which? Trusted Traders Consumer Posted on 18/10/2016 , work completed 18/10/2016
The trader replied (on 09/11/2016)
Thanks very much for your feedback. We're glad that you were happy with our service.
Knowledgeable work.
Customer Service
Quality
Value
Diagnosed charging problems on Nexus tablet. Diagnosed (free) and fixed (new charger).
Alfred, Merseyside Posted on 16/10/2016 , work completed 16/10/2016
The trader replied (on 09/11/2016)
Thanks for taking the time to leave a review.
My Review
Customer Service
Quality
Value
Excellent and very reliable
Sian, Merseyside Posted on 14/10/2016 , work completed 14/10/2016
The trader replied (on 27/10/2016)
We appreciated your review, thanks.
My Review
Customer Service
Quality
Value
Work well done
Trevor, Merseyside Posted on 14/10/2016 , work completed 14/10/2016
The trader replied (on 27/10/2016)
Thanks very much for your feedback
Sound advice
Customer Service
Quality
Value
HP Laptop with sticking keys. Asked for estimate to install replacement keyboard. Given verbal estimate of £80-100. Next day Propergeeks called with an update. My laptop has one piece top section (including keyboard) & is £190 to replace. She gave me a very acceptable alternative - USB keyboard for £7.99 - great, honest advice.
Bryan, Merseyside Posted on 07/10/2016 , work completed 07/10/2016
The trader replied (on 21/10/2016)
Much appreciated feedback. Thanks very much.
My Review
Customer Service
Quality
Value
Great service
Matthew, Merseyside Posted on 07/10/2016 , work completed 07/10/2016
The trader replied (on 21/10/2016)
Thanks very much for your review.
My Review
Customer Service
Quality
Value
Prompt & professional
John, Merseyside Posted on 06/10/2016 , work completed 06/10/2016
The trader replied (on 21/10/2016)
Sincere thanks for your review.
My Review
Customer Service
Quality
Value
Very satisfied
Donald, Merseyside Posted on 06/10/2016 , work completed 06/10/2016
The trader replied (on 21/10/2016)
Much appreciated feedback, thanks.
Excellent Service
Customer Service
Quality
Value
I was delighted to have been recommended this company to fix my laptop. They provided a free diagnosis and clearly explained my options and then the cost. They were efficient, professional and friendly. I have no hesitation in endorsing them and will definitely use them again.
Diane Posted on 03/10/2016 , work completed 03/10/2016
The trader replied (on 21/10/2016)
Thanks very much for taking the time to leave us your review.
My Review
Customer Service
Quality
Value
Excellent service
Helen, Merseyside Posted on 30/09/2016 , work completed 30/09/2016
The trader replied (on 21/10/2016)
Much appreciated feedback, thank you very much.
Very helpful and efficient
Customer Service
Quality
Value
Took both in, first was repaired within a week. Other has gone but they helpfully talked through my options. Feel happy with part-exchanging. Very efficient and helpful, very happy.
Happy Customer Posted on 29/09/2016 , work completed 29/09/2016
The trader replied (on 21/10/2016)
Sincere thanks for leaving us your review.
Prompt, helpful and professional.
Customer Service
Quality
Value
Called Propergeeks to fix up my laptop and tablet. Extremely helpful, visited my home and set up tablet and laptop to my complete satisfaction and would recommend them.
Derek, Merseyside Posted on 28/09/2016 , work completed 28/09/2016
The trader replied (on 21/10/2016)
We're very grateful for your feedback. Thanks.
My Review
Customer Service
Quality
Value
Very good.
Brian, Merseyside Posted on 28/09/2016 , work completed 28/09/2016
The trader replied (on 21/10/2016)
Sincere thanks for your review.
Helpful
Customer Service
Quality
Value
Very helpful. No charge for diagnosing problem. Did not get laptop fixed at this time but will definitely come back.
Julie, Lincolnshire Posted on 28/09/2016 , work completed 28/09/2016
The trader replied (on 21/10/2016)
Thanks very much for your review, we appreciate it.
Professional
Customer Service
Quality
Value
10/10 for customer service. Very helpful and professional. Already recommended. Thank you.
Claire, Merseyside Posted on 27/09/2016 , work completed 27/09/2016
The trader replied (on 21/10/2016)
Thanks very much for taking the time to review our service.
Good
Customer Service
Quality
Value
Fair and honest service.
John, Merseyside Posted on 26/09/2016 , work completed 26/09/2016
The trader replied (on 09/11/2016)
Thanks very much for your feedback.
Got computer going
Customer Service
Quality
Value
Proper Geeks looked at our computer & diagnosed the fault, contacted us with the problem & fixed it promptly
Allan, Merseyside Posted on 20/09/2016 , work completed 20/09/2016
The trader replied (on 21/10/2016)
Sincere thanks for your feedback.
My Review
Customer Service
Quality
Value
Great job
Ben, Merseyside Posted on 20/09/2016 , work completed 20/09/2016
The trader replied (on 21/10/2016)
We're very grateful for your review, thank you.
Very helpful
Customer Service
Quality
Value
Very helpful and quick service. Really talked about different options.
Julie, Merseyside Posted on 16/09/2016 , work completed 16/09/2016
The trader replied (on 21/10/2016)
Sincere thanks for your feedback.
Excellent service
Customer Service
Quality
Value
Service both in the shop and home visit have been great. Courteous & helpful.
Gillian, Merseyside Posted on 15/09/2016 , work completed 15/09/2016
The trader replied (on 21/10/2016)
Sincerely grateful for your review - thanks.
Very professional
Customer Service
Quality
Value
I had a fault with my computer. They checked it over and more or less told me what I thought was wrong. The hard drive had got past its sell-by date and it wasn't worth repairing. They did not charge me for this service and weren't pushy in trying to sell me another.
David, Merseyside Posted on 15/09/2016 , work completed 15/09/2016
The trader replied (on 27/10/2016)
Sincere thanks for taking time to leave us a review.
Brilliant job
Customer Service
Quality
Value
I have used Propergeeks for a number of years. They have never failed to deliver an excellent service. I regularly recommend them to others.
Marion, Merseyside Posted on 12/09/2016 , work completed 12/09/2016
The trader replied (on 26/09/2016)
Thanks for taking the time to leave us a review.
Excellent service
Customer Service
Quality
Value
Quick, reliable, professional service. Peace of mind restored, everything working perfectly. Thank you.
Stephen, Merseyside Posted on 08/09/2016 , work completed 08/09/2016
The trader replied (on 09/02/2017)
Sincere thanks for your review.
Brilliant service
Customer Service
Quality
Value
Can't recommend this company enough. Very helpful. Prompt & efficient service & excellent advice. Bought a new PC & monitor as a result of their advice.
Anthony, Merseyside Posted on 05/09/2016 , work completed 05/09/2016
The trader replied (on 12/09/2016)
Thanks for taking the time to leave us feedback.
Very helpful & not expensive
Customer Service
Quality
Value
Well run computer business helpful for older people. I am 85 & find 'Which' keep me informed.
Anne, Merseyside Posted on 05/09/2016 , work completed 05/09/2016
The trader replied (on 12/09/2016)
Much appreciated feedback - thanks.
Excellent
Customer Service
Quality
Value
Issues resolved and very professional. Would recommend.
Jake, Merseyside Posted on 05/09/2016 , work completed 05/09/2016
The trader replied (on 12/09/2016)
Thank you so much for your review.
My Review
Customer Service
Quality
Value
Helpful info - HTC tablet unrepairable - very helpful!
Gordon, Merseyside Posted on 02/09/2016 , work completed 02/09/2016
The trader replied (on 09/02/2017)
Thanks for leaving us a review.
Excellent customer service
Customer Service
Quality
Value
I have called Propergeeks at least 4 times in the last 6 months and always had excellent CS from them. i.e. they do not fix it, they always steer me to the right person who can.
Stephi, Merseyside Posted on 01/09/2016 , work completed 01/09/2016
The trader replied (on 09/02/2017)
Sincere thanks for taking the time to leave a review.
Superb
Customer Service
Quality
Value
Always helpful, always polite, always knowledgeable. The staff at Proper Geeks always treat you with courtesy, even when you are a complete novice and technophobe like me!!
Rosemary, Merseyside Posted on 27/08/2016 , work completed 27/08/2016
The trader replied (on 17/06/2017)
Sincere thanks for taking the time to leave us a review.
All aspects excellent
Customer Service
Quality
Value
I have been a customer since they started trading and have experienced nothing but perfection, professional, polite, attention. I would go to no other outlet.
Susan, Merseyside Posted on 27/08/2016 , work completed 27/08/2016
The trader replied (on 17/06/2017)
Sincere thanks for your review - much appreciated by us.
Great job
Customer Service
Quality
Value
Been using Proper Geeks for some time always pleased with their prompt friendly & efficient service would happily recommend them.
David, Merseyside Posted on 26/08/2016 , work completed 26/08/2016
The trader replied (on 06/09/2016)
Sincere thanks for taking the time to post a review.
Brilliant job, very professional
Customer Service
Quality
Value
Brilliant job, very professional, all problems dealt with, good communication.
R, Merseyside Posted on 26/08/2016 , work completed 26/08/2016
The trader replied (on 12/09/2016)
Sincerely grateful for your review.
Professional, patient & helpful!
Customer Service
Quality
Value
I use Proper Geeks as being a Senior Citizen, I am very unsure of myself in the computer world. I find they are totally reliable, helpful and trustworthy. I need patient people - and Proper Geeks provide that.
Margaret, Merseyside Posted on 26/08/2016 , work completed 26/08/2016
The trader replied (on 12/09/2016)
Thanks for your encouraging review.
Very helpful
Customer Service
Quality
Value
Very helpful and patient.
Victoria, Merseyside Posted on 26/08/2016 , work completed 26/08/2016
The trader replied (on 12/09/2016)
We're very grateful for your feedback.
Consistently excellent
Customer Service
Quality
Value
I have used this company's services regularly for about 8 years and I have recommended them to family and friends. They are polite, very efficient and excellent value for money.
Colin, Merseyside Posted on 25/08/2016 , work completed 25/08/2016
The trader replied (on 12/09/2016)
We're sincerely grateful for your review of our service.
Excellent & polite
Customer Service
Quality
Value
Very pleasant reception from all staff. Excellent service on every occasion.
Ronald, Merseyside Posted on 25/08/2016 , work completed 25/08/2016
The trader replied (on 12/09/2016)
Thanks very much for your feedback.
Brilliant job
Customer Service
Quality
Value
Felt very at ease talking to Kieran about my computer as I knew very little - he was helpful he has called & configured all my devices to my new printer. Very pleased with the service & will be using their services again.
Karen, Merseyside Posted on 23/08/2016 , work completed 23/08/2016
The trader replied (on 12/09/2016)
We're very grateful for your review of our service.
Good service
Customer Service
Quality
Value
Job done on time what more can you ask for.
David, Merseyside Posted on 22/08/2016 , work completed 22/08/2016
The trader replied (on 12/09/2016)
Thanks for taking the time to leave your review.
Good job
Customer Service
Quality
Value
Always quick and speedy response and repair. Friendly and professional service.
Lin, Merseyside Posted on 22/08/2016 , work completed 22/08/2016
The trader replied (on 12/09/2016)
Sincere thanks for your review.
Prompt, efficient, helpful.
Customer Service
Quality
Value
Came on time, explained everything suggested other ways to help us.
Pamela, Merseyside Posted on 22/08/2016 , work completed 22/08/2016
The trader replied (on 12/09/2016)
Thanks very much for your feedback
Prompt, professional & cheap
Customer Service
Quality
Value
Great service, fast & cheap. Saved me buying a new laptop.
Derek, Merseyside Posted on 22/08/2016 , work completed 22/08/2016
The trader replied (on 12/09/2016)
Thanks for taking the time to review our service.
Excellent and very professional
Customer Service
Quality
Value
Very pleased with service and customer services
Jimmy, Merseyside Posted on 22/08/2016 , work completed 22/08/2016
The trader replied (on 12/09/2016)
We're very pleased to have received your review.
Brilliant
Customer Service
Quality
Value
Password was removed from our computer - Thanks very much!
Phil, Merseyside Posted on 19/08/2016 , work completed 19/08/2016
The trader replied (on 06/09/2016)
Thanks for your review - much appreciated.
Excellent: first class
Customer Service
Quality
Value
A good outfit with top quality professionals who know their stuff. If you need computer help use them; you'll not be disappointed.
Francis, Merseyside Posted on 19/08/2016 , work completed 19/08/2016
The trader replied (on 06/09/2016)
We're grateful for your positive comments. Thanks.
Quick & efficient
Customer Service
Quality
Value
Staff very helpful and knowledgeable, quick service and very helpful staff. Extremely pleased with overall service.
Brenda, Merseyside Posted on 19/08/2016 , work completed 19/08/2016
The trader replied (on 06/09/2016)
Thanks very much for taking the time to leave feedback.
Highly recommended
Customer Service
Quality
Value
Friendly and efficient.
Christopher, Merseyside Posted on 17/08/2016 , work completed 17/08/2016
The trader replied (on 06/09/2016)
We're glad you were happy with our service. Thanks for the feedback.
Very helpful & pleasant
Customer Service
Quality
Value
I took my old laptop for repair. It was missing a part & Proper Geeks made great efforts to find it, I would highly recommend them for their skills & patience & good attitude.
Daphne, Merseyside Posted on 17/08/2016 , work completed 17/08/2016
The trader replied (on 06/09/2016)
Much appreciated feedback. Thanks
Excellent job though very expensive
Customer Service
Quality
Value
Not happy with the price to repair. Should have got myself a new laptop for the same price.
Anonymous Posted on 15/08/2016 , work completed 15/08/2016
The trader replied (on 06/09/2016)
Sometimes repair costs can be close to the original purchase price of the machine. That's why we always give a price in advance of the repair being carried out and allow our customer the opportunity to consider whether it's worth going ahead with the repair. We're sorry if you changed your mind after you accepted our quote but remember that if you do decide to replace your laptop, we'll offer a part exchange allowance on your old one. Thanks for leaving us a review.
Friendly and helpful
Customer Service
Quality
Value
Excellent service providers for people like me who are not as proficient on a laptop.
Susan, Merseyside Posted on 15/08/2016 , work completed 15/08/2016
The trader replied (on 06/09/2016)
We're really grateful for your feedback. Thanks.
Professional
Customer Service
Quality
Value
They are total professionals- What more can I say.
Jan, Merseyside Posted on 15/08/2016 , work completed 15/08/2016
The trader replied (on 06/09/2016)
Sincere thanks for taking the time to post a review.
Polite and efficient
Customer Service
Quality
Value
Prompt service. Explained in simple language what they had done. Very helpful staff.
Alfred, Merseyside Posted on 13/08/2016 , work completed 13/08/2016
The trader replied (on 06/09/2016)
We appreciate the time you took to leave us feedback Thanks.
Comprehensive, efficient job
Customer Service
Quality
Value
Efficient, non-rip off job, knowledgeable plain talking guy, Lewis.
Malcolm, Merseyside Posted on 12/08/2016 , work completed 12/08/2016
The trader replied (on 18/08/2016)
Much appreciated feedback - thanks.
Attentive & polite.
Customer Service
Quality
Value
The guys supplied and installed a laptop for me. They've looked after me and dealt with my questions very well. Thanks propergeeks.
Malcolm, Merseyside Posted on 12/08/2016 , work completed 12/08/2016
The trader replied (on 06/09/2016)
We're very grateful for your feedback. Thanks
Problem sorted
Customer Service
Quality
Value
There were problems upgrading my computer to Windows 10. The staff at Propergeeks solved the problems and my computer is now fine. They are always helpful, prompt and reliable.
Anne, Merseyside Posted on 12/08/2016 , work completed 12/08/2016
The trader replied (on 17/06/2017)
Sincere thanks for taking the time to leave us a review.
Excellent and very professional
Customer Service
Quality
Value
So good, I have passed their contact details on to several people. Nice feeling to know that they are so reliable and always on the end of the phone.
Elizabeth, Merseyside Posted on 12/08/2016 , work completed 12/08/2016
The trader replied (on 06/09/2016)
Sincere thanks for leaving us a review.
Very happy
Customer Service
Quality
Value
Kieran was very polite and gave me good advise.
David, Merseyside Posted on 11/08/2016 , work completed 11/08/2016
The trader replied (on 06/09/2016)
We're glad you were pleased with our service. Thanks for the feedback.
Brilliant
Customer Service
Quality
Value
Always professional and with courtesy and understanding. They do not blind you with science but, take you through each step in plain language.
Janet, Merseyside Posted on 10/08/2016 , work completed 10/08/2016
The trader replied (on 06/09/2016)
Sincere thanks for your feedback.
Prompt and professional
Customer Service
Quality
Value
The service provided by the above company has always been of a professional, quality standard. Services currently provided have included regular updates with regards to security. They also updated and transferred data from an old laptop to a new improved laptop. The new laptop has functioned perfectly fine.
Graham, Merseyside Posted on 10/08/2016 , work completed 10/08/2016
The trader replied (on 06/09/2016)
Thanks for taking the time to leave a review - much appreciated.
Very good
Customer Service
Quality
Value
Very helpful turns up when expected.
Pat, Merseyside Posted on 09/08/2016 , work completed 09/08/2016
The trader replied (on 18/08/2016)
We're grateful for the feedback. Thank you.
Very professional service
Customer Service
Quality
Value
Straight forward and honest, did exactly what if said on the tin! Precise & clear, explanation of alternatives & cost. I am not a computer geek but felt comfortable with that which was offered from Jack Turner. Would certainly go back if necessary.
Leslie, Merseyside Posted on 06/08/2016 , work completed 06/08/2016
The trader replied (on 06/09/2016)
Thanks very much for your review. Much appreciated.
Prompt & professional
Customer Service
Quality
Value
Good bunch of guys. Know their stuff!!
Andrew, Merseyside Posted on 04/08/2016 , work completed 04/08/2016
The trader replied (on 06/09/2016)
Much appreciated feedback. Thanks.
Excellent service
Customer Service
Quality
Value
Instant response to problem I needed advice on. Staff came when they said they would, courteous, helpful service.
Which? Trusted Traders Consumer Posted on 02/08/2016 , work completed 02/08/2016
The trader replied (on 18/08/2016)
We're glad you were happy with our service. Thanks for the review.
Excellent service.
Customer Service
Quality
Value
Informed me without cost and problem. Altogether they're a very good experience.
Alfred, Merseyside Posted on 02/08/2016 , work completed 02/08/2016
The trader replied (on 18/08/2016)
Thanks for the review. Much appreciated.
Very satisfied
Customer Service
Quality
Value
Propergeeks my first port in a storm! Very satisfied with Louis again.
Dorothy, Merseyside Posted on 02/08/2016 , work completed 02/08/2016
The trader replied (on 18/08/2016)
Thanks for taking the time to leave feedback.
Excellent
Customer Service
Quality
Value
Louis was very helpful nothing was to much trouble. Will be back end of year to buy a new computer & printer.
John, Merseyside Posted on 01/08/2016 , work completed 01/08/2016
The trader replied (on 18/08/2016)
Thanks for taking the time to leave a review. We all appreciate it here.
Prompt and professional
Customer Service
Quality
Value
Propergeeks Ltd have always been able to help with any problems on my laptop. They are courteous and professional without being exorbitant in price. I would have no hesitation in recommending their services.
Pamela, Merseyside Posted on 01/08/2016 , work completed 01/08/2016
The trader replied (on 18/08/2016)
Sincere thanks for taking the time to leave a review.
Prompt & professional
Customer Service
Quality
Value
Patient & professional - easy to understand instructions given to me beginning a new programme. I will certainly use them again.
Nancy, Merseyside Posted on 29/07/2016 , work completed 29/07/2016
The trader replied (on 06/09/2016)
Sincere thanks for your feedback. Much appreciated by everyone here.
Prompt, courteous, efficient
Customer Service
Quality
Value
We have dealt with this business since they first opened and we have always found them reliable and efficient.
Edna, Merseyside Posted on 28/07/2016 , work completed 28/07/2016
The trader replied (on 18/08/2016)
Many thanks for your positive feedback.
Proppergeeks - Great Company
Customer Service
Quality
Value
I've used Proppergeeks since they were established. They are prompt professional and fair. The team are always willing to give advice and are polite, trustworthy and a pleasure to deal with. Thank you for the great service you offer. Elaine Russell
ERussell Posted on 26/07/2016 , work completed 26/07/2016
The trader replied (on 27/07/2016)
Thanks for taking the time to review our service. We're glad you're happy with what we do.
Reliable and friendly
Customer Service
Quality
Value
Thoroughly recommend computer geeks! Fast, efficient and helpful service.
Nancy, Merseyside Posted on 26/07/2016 , work completed 26/07/2016
The trader replied (on 18/08/2016)
Sincere thanks for taking the time to review our service.
Customer review
Customer Service
Quality
Value
Attention and outcome, very satisfactory.
E C, Merseyside Posted on 25/07/2016 , work completed 25/07/2016
The trader replied (on 18/08/2016)
Thanks for taking the time to leave feedback on our service.
Prompt and professional
Customer Service
Quality
Value
The company were very helpful and competent. I will use them again and I would recommend their services to colleagues.
Ray, Merseyside Posted on 25/07/2016 , work completed 25/07/2016
The trader replied (on 18/08/2016)
We're very grateful for your positive feedback. Thanks.
Excellent service
Customer Service
Quality
Value
I have been using Propergeeks Ltd since they first started up in business. They have grown in size but have maintained their excellent service. They are extremely smart with logos on their jumpers, so easy to identify and I'll recommend them to my friends.
Valerie, Merseyside Posted on 22/07/2016 , work completed 22/07/2016
The trader replied (on 06/09/2016)
Thanks very much for taking the time to leave us a review.
Good professional job
Customer Service
Quality
Value
Fixed my laptop quickly and without any fuss good job.
Which? Trusted Traders Consumer Posted on 22/07/2016 , work completed 22/07/2016
The trader replied (on 06/09/2016)
Thanks very much for you valued feedback.
My Review
Customer Service
Quality
Value
Prompt, helpful & professional.
Mary, Merseyside Posted on 20/07/2016 , work completed 20/07/2016
The trader replied (on 06/09/2016)
Thanks for your positive feedback.
Brilliant service
Customer Service
Quality
Value
We have been using Propergeeks for a number of years now and have always had excellent service. We would have no hesitations in recommending them to anybody to the highest level possible.
David, Merseyside Posted on 18/07/2016 , work completed 18/07/2016
The trader replied (on 04/08/2016)
Sincere thanks for your feedback.
A reliable firm with high professional standards
Customer Service
Quality
Value
I've been a Propergeeks customer for about 7 years and have always felt confident about the quality of their help and advice. I rarely have to call on their services, but when I do they always come up trumps. Their service is prompt, efficient and very reasonably priced.
singer312 Posted on 18/07/2016 , work completed 18/07/2016
The trader replied (on 19/07/2016)
Much appreciated feedback - thanks.
First class job
Customer Service
Quality
Value
Have used proper geeks before always deliver.
Jim, Merseyside Posted on 14/07/2016 , work completed 14/07/2016
The trader replied (on 04/08/2016)
We're really grateful for your feedback.
Prompt & professional
Customer Service
Quality
Value
Lesson went well answered all my questions clearly, even went over things twice to make sure I knew what I was doing.
Which? Trusted Traders Consumer Posted on 13/07/2016 , work completed 13/07/2016
The trader replied (on 18/08/2016)
We're very grateful for your positive feedback.
Very satisfied
Customer Service
Quality
Value
All staff were very helpful & knowledgeable. They did everything required.
Peter, Merseyside Posted on 13/07/2016 , work completed 13/07/2016
The trader replied (on 28/07/2016)
Thanks for your review - much appreciated.
Prompt and professional
Customer Service
Quality
Value
We use Propergeeks for all of our computing needs. They are prompt an professional.
Which? Trusted Traders Consumer Posted on 13/07/2016 , work completed 13/07/2016
The trader replied (on 04/08/2016)
Thanks for taking the time to leave a review.
100% Satisfaction
Customer Service
Quality
Value
The best yet!
Ruth, Merseyside Posted on 12/07/2016 , work completed 12/07/2016
The trader replied (on 04/08/2016)
Thanks for taking the time to review our service.
My Review
Customer Service
Quality
Value
Gives good advice
Peter, Merseyside Posted on 10/07/2016 , work completed 10/07/2016
The trader replied (on 17/06/2017)
Sincere thanks for your review.
Brilliant job
Customer Service
Quality
Value
Used these guys 05/07/16 for windows 10 upgrade and Pc Health check excellent service kept me informed of what was happening thanks to Jack & louis, Also used them 17/08/16 to install security for my computer. Excellent service from Jack and Kieran highly recommend these guys to anyone for their professional service.
Alan, Merseyside Posted on 05/07/2016 , work completed 05/07/2016
The trader replied (on 06/09/2016)
Sincere thanks for taking the time to post your review.
Saved all my work
Customer Service
Quality
Value
Excellent service. Got all my work off my burnt out pen drive & it was a lot of work that would have taken me months to re-type, stupid me. Not thought about back up.
Lisa, Merseyside Posted on 04/07/2016 , work completed 04/07/2016
The trader replied (on 04/08/2016)
Thanks for your review. We're very grateful.
Failed P.C
Customer Service
Quality
Value
Having dealt with a few local repair shops when a few faults occurred and the lack of confidence in their abilities, this company oozed confidence right from the word go. I was kept informed all the way through the repair, add the advice and the value for money - it was a trader I would totally recommend.
Peter, Merseyside Posted on 02/07/2016 , work completed 02/07/2016
The trader replied (on 28/07/2016)
We're really grateful for your review - thanks.
Just what you want
Customer Service
Quality
Value
Totally professional,courteous,keen to help and advise,highly competitive rates,always reliable-the customer is put first. Just what you want! Strongly recommended.
Clive Hunt Posted on 30/06/2016 , work completed 30/06/2016
The trader replied (on 19/07/2016)
We're very grateful for your positive feedback.
prompt and reliable
Customer Service
Quality
Value
We have used Propergeeks Ltd on a number of occasions. Always been very pleased. Highly recommend them.
Jennifer, Merseyside Posted on 30/06/2016 , work completed 30/06/2016
The trader replied (on 28/07/2016)
Sincere thanks for your review.
Excellent service
Customer Service
Quality
Value
We have used Propergeeks a couple of times and cannot fault the service we have received. The staff are extremely pleasant and courteous and don't treat us like a "couple of old luddites" They are all just great.
Gillian, Merseyside Posted on 29/06/2016 , work completed 29/06/2016
The trader replied (on 28/07/2016)
We're delighted that you were happy with our service.
Good job as priced
Customer Service
Quality
Value
Price given for repair and time for completion. Job done.
Ronald, Merseyside Posted on 24/06/2016 , work completed 24/06/2016
The trader replied (on 28/07/2016)
Thanks for taking the time to review our service.
My Review
Customer Service
Quality
Value
Very Good Care & Advice
Ralph, Merseyside Posted on 17/06/2016 , work completed 17/06/2016
The trader replied (on 19/07/2016)
Thanks for your feedback.
A Highly Reputable Firm
Customer Service
Quality
Value
Over many years, I have found in Propergeeks a most professional standard of service. The staff are knowledgeable,efficient, reliable and friendly and thus offer excellent value for money. This is a firm that can, without hesitation, be recommended for its consistent provision of customer satisfaction.
Technophobe Posted on 28/05/2016 , work completed 28/05/2016
The trader replied (on 19/07/2016)
Sincere thanks for your feedback.
Efficient, knowledgeable service
Customer Service
Quality
Value
I would recommend Propergeeks without hesitation. I am a complete technophobe and they are extremely helpful and well-mannered and have fixed my PC issues in an efficient and courteous manner.
Sharon, Merseyside Posted on 27/05/2016 , work completed 27/05/2016
The trader replied (on 19/07/2016)
Thanks for taking the time to leave feedback.
My Review
Customer Service
Quality
Value
Very competent
Kenneth, Merseyside Posted on 23/05/2016 , work completed 23/05/2016
The trader replied (on 17/06/2017)
Sincere thanks for taking the time to review our service.
Excellent
Customer Service
Quality
Value
I'm extremely pleased with the amazing service I received from Proper Geeks computer repair. My son has snapped his headphones inside his laptop and was very upset, the laptop was fixed quickly and at no charge as it only took a minute to repair. I would and will recommend this shop to all my family and friends.
J.McGuire Posted on 12/05/2016 , work completed 12/05/2016
The trader replied (on 19/07/2016)
We're happy that you were pleased with our service.
Very good
Customer Service
Quality
Value
Very pleased with service. Will pass on to friends.
Which? Trusted Traders Consumer Posted on 11/05/2016 , work completed 11/05/2016
The trader replied (on 19/07/2016)
Glad that you're happy with what we did, Thanks.
My Review
Customer Service
Quality
Value
All my dealings with them have been professional. They are usually prompt and professional and extremely fair. They are happy to give advice when asked.
Val, Merseyside Posted on 11/05/2016 , work completed 11/05/2016
The trader replied (on 19/07/2016)
We're very pleased that you were happy with our service.
My Review
Customer Service
Quality
Value
Very good, friendly and efficient service. Staff engaging and informative.
William, Merseyside Posted on 09/04/2016 , work completed 09/04/2016
The trader replied (on 19/07/2016)
Thanks for the feedback.
No work needed so no charge
Customer Service
Quality
Value
I took my computer in because it was not booting up, but when they tested it, it worked! I was told it was probably something like a loose memory chip and also that the hard drive was failing, but I have already got a new computer and just needed to move some stuff from the old one to the new. They did offer to try to recover any data if it was needed in the future. Because no repair was done, there was no charge, which I found very impressive. I was kept informed as to what was happening throughout, and overall found the service given was very good.
Allan2012 Posted on 03/04/2016 , work completed 03/04/2016
The trader replied (on 19/07/2016)
Thanks for taking the time to leave us feedback - much appreciated.
Quality Assistance
Customer Service
Quality
Value
Took my pc for a diagnostic test. Completed successfully. Full test report and vocal clarification. Quality job and superb service. 5 stars. Will be using again and will also refer.
Kim, Merseyside Posted on 31/03/2016 , work completed 31/03/2016
The trader replied (on 19/07/2016)
Sincere thanks for the feedback.
I would happily recommend to others
Customer Service
Quality
Value
I could not get the laptop to charge. I took it in and they had it in for a couple of days. after investigation it was found out we needed a new charger but this was after they had exhausted all other options was not immediate obvious I needed a new one. They did not make me feel stupid as I am a techno phobe and explained clearly what I needed.
Posted on 05/01/2016 , work completed 05/01/2016
The trader replied (on 26/02/2016)
We're always delighted to receive feedback from our customers. Thanks very much for your review.
My Review
Customer Service
Quality
Value
new anti virus software they installed for me. They have done other work for me in the past. Happy with the work
Which? Trusted Traders Consumer Posted on 10/12/2015 , work completed 10/12/2015
The trader replied (on 26/02/2016)
Sincere thanks for your review. We're pleased that you were happy with our service.
Happy with work
Customer Service
Quality
Value
had a problem with my sons computer and they repaired it back to normal. It was some virus so they reset everything whilst saving all the data beforehand
Which? Trusted Traders Consumer Posted on 01/12/2015 , work completed 01/12/2015
The trader replied (on 26/02/2016)
We're very glad that you were happy with our service. Sincere thanks for the feedback.