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Endorsed by Which? Trusted Traders

Quality Drainage Company Ltd

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4.8

123 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

Organisations and Awards

Sep 2019

About

Quality Drainage Company Ltd (QDC) is an award winning family run business covering all aspects of drainage from Emergency Unblocks, Installations, Excavations & Repairs, Preventative Maintenance Contracts and CCTV Surveys. We also have the specialised equipment to clear Sani-Flow wastepipes.

All engineers wear uniform, carry ID Badges, are CRB checked and trained in Health & Safety, Drain & Sewer Cleaning, CCTV Surveys, Drain Lining and hold valid CSCS cards.

We are pleased to confirm that we are members of many accreditations including Trading Standards Approved, Safe Contractor, Constructionline, Exor and Water Jetting Association.

We are not your average drainage company, we are your Quality Drainage Company!

What we do

  • Drain clearance contractors

    • CCTV drain surveys
    • Drain and sewer services
    • Drain installation
    • Emergency drain clearance service
    • Gutter clearance
  • Handyman and home maintenance services

  • Plumbers

    • Emergency plumbing services
  • Pest control

    • Mammals and Rodents
    • Pest Damage proofing
  • More Services

    • drain jetting
    • collapsed drains
    • blocked sink
    • blocked toilet

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
123 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Disinterested and a waste of time and money
Customer Service
Quality
Value
First of all they arrived two hours later than booked. They did let me know but our job was clearly the last job of the day and they couldn't get away fast enough. However, they were polite etc. Rather than genuinely try to diagnose and fix the problem, they try to clear a pipe and then said I would need to get a quote and book another appointment for any further work. The fact that we didn't have a manhole to check seemed to make any further work impossible. Basically I paid £120 plus VAT for 40 minutes work and the problem wasn't fixed. I would expect a company on your list to be experts who would find a solution, not just to do something quick to justify a high call out fee and then leave without any resolution. The communication from the office was poor, I think they should have asked more questions, such as whether we have a manhole, so this was known prior to the visit and the appropriate amount of time could be allocated. I don't think this company should be on your trusted traders list.
Customer in Greater London Posted on 17/06/2021 , work completed 27/05/2021
The trader replied (on 18/06/2021)
Dear Sir/Madam, I am writing in response to your review and I actively wish to rectify this for you asap. Please could you contact myself on 020 8289 0190 and look forward to hearing from you. Kind regards Jo Holloway General Manager
1st class service
Customer Service
Quality
Value
I called Quality Drainage at 7pm on a Monday evening to help with a blocked drain. Dane arrived within an hour and fixed the problem without any issues. Couldn't fault him in any way he was polite, friendly and very professional.
James in Greater London Posted on 10/05/2021 , work completed 26/04/2021
Drain clearing
Customer Service
Quality
Value
I was able to get an appointment to clear our block and occasionally smelly drain very quickly and the young man, Ollie, who did the work was cheerful, polite and efficient. He checked the five manholes and his only mistake was not to replace the cover of one of them before he left, which we only discovered later as it was in a side passage we don't often use.
S G in Greater London Posted on 23/04/2021 , work completed 13/04/2021
Cleared sewage blocked manhole
Customer Service
Quality
Value
Sewage almost flooded the manhole in my garden. I explained to them that I was shielding, had a severely reduced immune system and would need strict distancing, including communicating only from a distance. Obviously this problem was not the best in my situation. They were completely understanding and reassured me that they would use PPE and stay away from me. A few hours later my drain was unblocked and clean. Both office staff and engineer were very helpful and friendly, and the work was done well.
Customer in Greater London Posted on 07/07/2020 , work completed 06/07/2020
Excellent service
Customer Service
Quality
Value
Excellent service. Prompt, efficient and courteous. Value for money.
Richard, London Posted on 31/01/2020 , work completed 31/01/2020
Reliable & professional
Customer Service
Quality
Value
Professional, reliable. Had confidence in them.
D, London Posted on 01/11/2019 , work completed 01/11/2019
Very good work
Customer Service
Quality
Value
I've already reviewed a QDC CCTV survey. Next, the same engineers carried out a Sonde sonar survey to check measurements for hole in our drain. Sensibly, QDC then programmed in taking up a cemented-in access point to gain as much information as possible before excavation. We looked at videos and detailed reports with great interest! Our confidence in QDC grew. Works required were quite extensive and in a very restricted, difficult area. The team worked professionally and carefully, and then quickly at the critical time when the drain was open. Danny, born to dig, worked so hard. They cleaned up beyond the area affected. Luke, always our team leader, is excellent at communication, both in person and by phone. A pleasure to deal with QDC's efficient admin staff. We are very pleased.
Customer Posted on 29/10/2019 , work completed 13/08/2019
The trader replied (on 01/11/2019)
Thank you so much for taking the time to send a review. This is our best kind of advertisement and means so much that you took time out of your day to do this.
Excellent standard of work
Customer Service
Quality
Value
Had a tricky problem in our 50s terraced townhouse with a blocked downpipe leading to an internal drain which required the drain to be cleared and flushed and the old cast iron downpipe replaced. The three guys who completed the work were professional, polite, clear in explaining what they were doing and they left the site spotlessly clean and tidy after completion. What has been a quite stressful situation with the drain and old pipe was resolved in a calm, skilled and professional manner by QDC. Highly recommend them.
Jane in Greater London Posted on 19/09/2019 , work completed 18/09/2019
Good, thorough job done
Customer Service
Quality
Value
My kitchen drain has been slow to drain for months, but recently it was blocked completely. I contacted this company, who attended promptly and sorted the problem in just about an hour. The guy was efficient, identified the problem and shifted the fat blockage and then dissolved it, leaving our drains completely clear.
Customer in Greater London Posted on 06/09/2019 , work completed 22/08/2019
Blocked drainage from kitchen sink
Customer Service
Quality
Value
Danny and Dane were on site within two hours of booking a visit. They got to work with no fuss and cleared the blockage of the three outlets from the kitchen sink. First class, efficient and cheerful service from confident professionals! And reasonable value for money too.
Customer in Greater London Posted on 31/07/2019 , work completed 31/07/2019