Quality Drainage Company Ltd

We have been very impressed by the service and quality of work provided by Ben and his team (engineers and office staff). Having previously engaged them to ensure our soak away's and drains were working properly, we got them back to replace an old rusting downpipe and to mend a section of soak away pipework (in danger of becoming compromised). The later job coming with a five year guarantee on workmanship. We were happy with the service and would happily use them again.

First of all they arrived two hours later than booked. They did let me know but our job was clearly the last job of the day and they couldn't get away fast enough. However, they were polite etc. Rather than genuinely try to diagnose and fix the problem, they try to clear a pipe and then said I would need to get a quote and book another appointment for any further work. The fact that we didn't have a manhole to check seemed to make any further work impossible. Basically I paid £120 plus VAT for 40 minutes work and the problem wasn't fixed. I would expect a company on your list to be experts who would find a solution, not just to do something quick to justify a high call out fee and then leave without any resolution. The communication from the office was poor, I think they should have asked more questions, such as whether we have a manhole, so this was known prior to the visit and the appropriate amount of time could be allocated. I don't think this company should be on your trusted traders list.

I called Quality Drainage at 7pm on a Monday evening to help with a blocked drain. Dane arrived within an hour and fixed the problem without any issues. Couldn't fault him in any way he was polite, friendly and very professional.

I was able to get an appointment to clear our block and occasionally smelly drain very quickly and the young man, Ollie, who did the work was cheerful, polite and efficient. He checked the five manholes and his only mistake was not to replace the cover of one of them before he left, which we only discovered later as it was in a side passage we don't often use.

Sewage almost flooded the manhole in my garden. I explained to them that I was shielding, had a severely reduced immune system and would need strict distancing, including communicating only from a distance. Obviously this problem was not the best in my situation. They were completely understanding and reassured me that they would use PPE and stay away from me. A few hours later my drain was unblocked and clean. Both office staff and engineer were very helpful and friendly, and the work was done well.

I've already reviewed a QDC CCTV survey. Next, the same engineers carried out a Sonde sonar survey to check measurements for hole in our drain. Sensibly, QDC then programmed in taking up a cemented-in access point to gain as much information as possible before excavation. We looked at videos and detailed reports with great interest! Our confidence in QDC grew. Works required were quite extensive and in a very restricted, difficult area. The team worked professionally and carefully, and then quickly at the critical time when the drain was open. Danny, born to dig, worked so hard. They cleaned up beyond the area affected. Luke, always our team leader, is excellent at communication, both in person and by phone. A pleasure to deal with QDC's efficient admin staff. We are very pleased.

Had a tricky problem in our 50s terraced townhouse with a blocked downpipe leading to an internal drain which required the drain to be cleared and flushed and the old cast iron downpipe replaced. The three guys who completed the work were professional, polite, clear in explaining what they were doing and they left the site spotlessly clean and tidy after completion. What has been a quite stressful situation with the drain and old pipe was resolved in a calm, skilled and professional manner by QDC. Highly recommend them.

My kitchen drain has been slow to drain for months, but recently it was blocked completely. I contacted this company, who attended promptly and sorted the problem in just about an hour. The guy was efficient, identified the problem and shifted the fat blockage and then dissolved it, leaving our drains completely clear.