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Trusted Traders

R F Henderson (Heating) Limited

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4.9

112 Reviews

About

R.F.Henderson Ltd began life in 1979 as a domestic gas maintenance company founded by the now Chairman Robert Fenwick Henderson. The company grew steadily during the 1980’s and by 1992 when Ian Henderson the founder’s son and current MD joined the business and identified the Social Housing market as the main target for growth, whilst maintaining the original private customer base.

For more than a decade the company has delivered maintenance and capital works programs for over twenty Social Landlords and is now a very experienced provider and having successfully expanded in to delivering the same services to the commercial property sector covers the entire spectrum of heating, plumbing and associated HVAC systems. We became recognised for our rapid response, flexibility and ability to cope with customer demands and based on the original engineering background we are able to provide solutions and services effectively and efficiently to the Domestic, Retail, Financial Sector.

What we do

  • Gas installers

  • Bathroom fitters

    • Accessible bathrooms and showers
    • Bathroom suppliers
    • Wet rooms
    • Bathroom refurbishment
  • Boiler, central heating and gas engineers

    • Radiators and central heating
    • Boiler installation
    • Boiler repair
    • Boiler servicing
  • Renewable energy

  • More Services

    • boiler servicing
    • installation fire repair

Customer reviews

4.9
112 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Always rely on this company
Customer Service
Quality
Value
I have used this company for a few years for my own house and some rentals for annual services and incidental repairs. They are always prompt & efficient with friendly staff. On this occasion a tenant rang to say her boiler had failed on Easter Monday. Rang the company first thing Tuesday and they went straight there & fixed. Tenant delighted and complimented the fitter on manners and efficiency.
Customer in Northumberland Posted on 15/04/2020 , work completed 14/04/2020
Warm air heater fixed
Customer Service
Quality
Value
Neil arrived to fix the warm air heater knowing the problem was smell of gas and pilot light yellow. He realised the problem was trickier than he had expected but set out to solve the problem. He isolated the offending pipe and rectified the problem. He then set about servicing the heater and doing other checks. I can't thank him enough for all his work.
Customer in Northumberland Posted on 16/07/2019 , work completed 16/07/2019
A Reliable Service
Customer Service
Quality
Value
I have used this trader with a reasonably priced service contract for the past 12years. During this time they have always provided a reliable, friendly service with first class engineers. I have no hesitation in recommending them.
Customer in Northumberland Posted on 29/04/2019 , work completed 29/04/2019
Recommend for fast efficient service
Customer Service
Quality
Value
They identified fault, went away to get parts, came back and fixed it for less than I thought it would cost and after I only phoned up the same day! Hendersons have always been fantastic, used by all my family now too as they're reliable, knowledgeable and provide great customer service and value for all boiler and heating issues.
Elizabeth, Tyne and Wear Posted on 23/04/2019 , work completed 23/04/2019
Highly recommended
Customer Service
Quality
Value
I have used them for several years for servicing, plumbing and new boiler. They are always friendly, polite and punctual and go out of their way to help. I have also recommended them to family and friends who have also been extremely satisfied with the quality and cost of their work.
Customer in Northumberland Posted on 11/04/2019 , work completed 11/04/2019
Friendly efficient boiler service
Customer Service
Quality
Value
Arrived at agreed time. Work carried out in a friendly efficient manner with useful information on boiler operation which explained some issues that had arisen. Overall the service was everything you would expect from an efficient supplier.
Customer in Tyne and Wear Posted on 03/04/2019 , work completed 02/04/2019
Friendly professional service
Customer Service
Quality
Value
Just had a boiler service done by Henderson's. The engineer was Neil who was very professional and polite. He arrived on time and was clearly an experienced engineer. This is clearly a trustworthy company. He even fixed a small leak under the sink. He offered advice with regards the boilers age and the typical problems associated with it that come with age. I highly recommend this company and will be using them from now on. Thank you
Customer in Northumberland Posted on 02/04/2019 , work completed 02/04/2019
Excellent Customer Service
Customer Service
Quality
Value
Have had R F Hendersons in Cramlington service my boiler for several years. As always, the work was carried out to a very high standard. The engineer that came to service my boiler had an apprentice with him, I was pleased to see this as it shows that the good workmanship will be carried on. The apprentice is lucky to have RF Henderson take him under their wing
Customer in Northumberland Posted on 28/03/2019 , work completed 20/03/2019
Boiler Service
Customer Service
Quality
Value
I received a card by post telling me that they were coming on 27th. I was able to ask them to come in the afternoon which was more convenient for me. On the day I had to attend my GP for an emergency appointment and was able to delay them by an hour. The Engineer arrived promptly, was polite and well presented. The service was done with no disturbance to me. I would highly recommend this trader.
Customer in Northumberland Posted on 27/03/2019 , work completed 27/03/2019
Excellent service
Customer Service
Quality
Value
I have to say that Henderson's have always been a reliable company to work with, they installed my boiler and each year come like clockwork to service it, do not ask me to order anything extra unless it is needed. I will use them to buy a new boiler once this one gives up on me, but so far after 12 years no problems. The engineers are always polite and leave no mess, they explain things as they go along and make the job a simple pleasure. Definitely would recommend them to everyone. Thank you.
Customer in Northumberland Posted on 18/03/2019 , work completed 18/03/2019