I have owned a buy to let property for the last 13 years. I have used R G Austins for much of the maintenance work there, from annual gas safety checks to repairs. In March of this year the boiler and central heating system needed to be investigated as one of the radiators was not getting hot. R G Austins were thorough in their investigation to determine the cause of the problem and they effectively fixed the problem. Their quote and invoices were detailed and they explained what they needed to do at each stage. I was given the option of asking for quotes from other companies, once the extent of the work required was clear , but as I have always been happy with their work, I accepted their quote. As has been the case over the years R G Austins were friendly, punctual and courteous, as well as very professional, in their approach.