R J Insulation

As I was more afraid of causing damp problems in our dry, well ventilated loft than I was of having an inadequately insulated loft, I had got a few quotes for loft insulation over the last 15 years, but had never taken it further than getting quotes, because I never quite trusted any of the companies quoting for the work. This year, I decided to look into it yet again and got a few more quotes. RJ Insulation was the most expensive of the quotes, but for the first time, I felt I had found a company that could reassure me over my fears that thicker insulation was not always a good thing. Everyone I dealt with was professional and polite. The team that did the work were efficient and extremely hardworking. I was informed of any issues on the day of the installation as soon as they occurred, all issues were dealt with to my satisfaction, and when I questioned whether the area that had been boarded was as big as I had expected (I had requested the same area of the loft floor to be covered as previously, but it seemed that the measurements made had been only for the area in the middle, up to the struts, plus some loft storage trays), they returned after the weekend to add more boarding for me at no extra cost. As the work has only just been completed, I can't comment on the effectiveness of the insulation, but I can confirm I am delighted with the lovely clean space and storage up there - it is a far more pleasant and secure environment than was previously the case.

I cannot express how really outstanding R&J Ipswich was with our loft installation! From the moment I spoke to Alfie to the time the installation team left it was a pleasure to deal with them. Alfie put me at ease with their credentials and validation from a variety of organisations. John came and carried out a survey the day after I first spoke to Alfie. John is a knowledgeable person who outlined the process clearly and answered all our questions thoroughly. He was back to us promptly with the installation date. The team arrived. Ramon, Max and Linas were here at 7.30 for a prompt start. They were courteous and friendly throughout and did an amazing job. The house was cared for and the cleaning at the end of the first day and on completion was perfect. Lindsay from the accounts department too was prompt and business -like in her work. Don't go elsewhere!

I am so happy to have chosen R J Insulation to carry out our loft work. Alfie was amazing at communicating with me, explaining everything, ensuring I was understanding the product and process. Excellent customer service. The job was completed in 2 days as planned and the team was very pleasant, knowledgeable, polite and left everything clean and tidy. All in all a fantastic experience and highly recommended.

From the first contact with RJ Insulation we have felt in safe and knowledgeable hands. The preliminary consultative stage by phone was very helpful for us to understand our options, and subsequent follow ups addressed our questions clearly. The installation of our wool insulation product has just been completed by Max and colleagues. They were efficient, careful and thorough in fulfilling the brief, and dealt successfully with some very tricky corners of our loft space. Overall we are very pleased with the product and service we have received from RJ Insulation, and have high hopes of being a lot warmer next winter.

Contacted RJ Insulation through the website. Alfie got back to me and walked me through all the options with no pressure to buy (gave me some time to think it over and called back the next day). Decided to arrange a survey for the following week. John carried out the survey. He was on time, very thorough and respectful of my property. Got a callback from Alfie moments after John left and was pleased to hear the price had gone down based on the survey, so decided to go ahead with the installation. Installation was a breeze despite a complex loft space - this was made possible by a great team of installers lead by Ramon. They arrived on time (on both days) and quickly got to work. They kept me informed as to what they were doing at all times (e.g. when installing downlighting covers, shower mixers, etc...) and brought me up to show me their progress after cleaning the space and installing the new layers of insulation. Everyone involved was absolutely brilliant. Can't recommend RJ Insulation highly enough!

Myself and the wife had been looking to get our loft converted. On speaking to a few firms we decided to go with R J insulation. We got a call from Alfie who took time in telling us about what was available . We decided to go with the second option after a day of thinking it over. The guys who arrived came at the stated time all were very polite and called me sir ( i had to tell them to call me raymond) the work that these guys done was excellent. Max explained everything to us and took time to do so . The guys were here from 08:00 until 19:00 . We are well pleased with the work done and have been telling people we know about the company. I have always said you get what you paid for and we certainly got that. Work was finished to a very high standard . We don’t have a small lift and it must have been challenging. Max and his guys did a great job . The guys hoovered on the last day and left the place tidy . We can’t thank the guys enough and we will be using our loft for storage area now .

Following my husband’s cancer treatment, we downsized to make our lives easier. This started three-months of hell after discovering a rat infestation in the loft. After eliminating the blighters, we booked a clearance with an expensive pest control company who recommended a simultaneous re-insulation. Wary of re-insulating with the same fibrous material, we researched alternatives deciding on SuperFoil with RJ Insulation. Alfie was friendly & knowledgeable with information about materials and cost. A surveyor arrived on time and assessed the job. We booked the installation two days after the clearance. RJ Installation arrived promptly and found old insulation left in hard-to-reach areas. They immediately removed the mess, including. three redundant water tanks. Thank goodness we refused the recommendation from the other company who would have re-insulated on top of the mess and not told us! The RJ Insulation crew were, without any doubt – the most efficient, friendly and cheerful crew we have EVER had working in our homes, instilling us with confidence and informing us of every action and inviting regular inspection. The SuperFoil has noticeably improved the temperature in our home. We were surprised to see the frost outside our super toasty house. I don’t hand out money or praise where it is not deserved and RJ Insulation deserve every bit of praise, and every penny paid. They were simply marvellous, and I have no hesitation in recommending them.

Very clearly explained the materials which would be used on the initial phone call. Told me the price and that it wouldn’t be any higher. Surveyor came round to measure and assess - friendly and efficient (covered his boots to come in) Was given a date for the works - arrived promptly and were friendly, covered the floors with dust sheets, checked the ceilings with me for any existing cracks/issues. They removed all the old insulation and unsuitable previous wood boards which were mostly damaged and took all away. Installed new supersoft insulation, boarded the area and fitted a new insulated hatch. At the end of the job invited me to have a look at the work - all seemed very good, then they vacuumed and left no trace that they had ever been here (except for the new hatch!)

Our house is complicated as it has a normal loft space but also around three sides of the roof there are eaves which lie directly over the rooms on the ground floor. All these areas were poorly insulated but putting new insulation in was a real problem, especially in the eaves with boards running the full length which required effective insulation inserting underneath these boards. We searched hard over many years to find an insulation fitting company who we felt really understood the challenge - until we found RJ. They were helpful in discussing the issues and answering our questions. The only problem was that the initial quote, done remotely, was an overestimate due to the complexity of our loft so we were pleased that we had done some of our own measurements! The fitting team were amazing! They worked extremely hard and came up with very sensible solutions to one or two unexpected issues. The sheep's wool insulation had an immediate beneficial effect. Definitely not the cheapest firm but certainly one that understands the challenges of a "different" house! Thank you RJ.

A lovely business to deal with from beginning to end. They are highly experienced and know what they're doing. They offer well-informed guidance and long-term guarantees that are reassuring when making such an investment.