Another company had done a CCTV survey but then not provided the promised proposal & quote for the work needed. Despite being an hour away from where Rapid Repair Drain Care are based, Simon was willing to help. Over the phone he explained what was the most likely problem and what he'd do about it (including the price.) On the day he was delayed by a previous job, but rather than cancelling (as I'm sure many companies would have done), he came and arrived at mine at 6pm on a Fri. He then spent 2 hours: Checking what the problem was Explaining to me what needed doing (confirming what I'd been told on the phone) Doing the work Checking and showing me it'd been successful before tidying up and heading home. Despite having had such a long day, he was friendly and helpful with a positive attitude.