Rayotec Limited

I’m sorry that you feel this way regarding the service given to you by Rayotec. Unfortunately, for your initial callout, the first engineer was unable to do the works as the working space was very tight. We obviously didn’t charge you for this visit & apologised for the inconvenience. Thankfully the second engineer, who visited on Saturday which we hoped would not disrupt your work commitments, was able to complete all the works successfully and fitted a filling point in an accessible location to make future servicing much easier. We assume you were happy with our works as a few months later you contacted us again regarding a separate solar PV system. We emailed you our callout rate which you accepted. Our engineer electrically tested your system & found that it was working well. He did find that the data cable for the monitoring was disconnected. After reconnecting the cable he still couldn’t login as your system was still registered to the previous owner. He told you to contact the manufacturer to get this changed. I understand that the manufacturers have not replied to you but that is not Rayotec's fault. You have written that we could have told you this over the phone but it was only by thoroughly examining your system did our engineer find out that the data cable was disconnected. In light of your complaint, we have given additional training to our bookings team to better explain the potential difficulties of getting monitoring systems back up & running to clients.