Regency Gas Services Ltd T/A Regency Fireplaces & Stoves

Dan and the team were all excellent. There’s a reason every trade I asked pointed me in their direction. Helped with the design queries, made everything super simple. Very tidy workmanship and the finished product looks great. Highly recommend

After researching suppliers in the area we accepted the quote from Regency as not only were their prices very competitive but the guidance on the choice of stove and surrounds etc. was excellent and they were extremely knowledgeable. The fitting of our new stove was excellent - the team were efficient, thorough and extremely tidy and were happy to show us how to use the new stove and answer any of our questions. We wouldn’t hesitate to recommend Regency Fires to anyone looking for a new log burner or fire.

Dan was really helpful throughout the process, talked us through what we wanted, was really responsive to our email queries and met face to face twice at the store and then his guys again at our house for the quote. The work, the fitters, the fireplace itself are all great and I'd have no qualms whatsoever in highly recommending these guys to friends and family.

Regency Fireplaces and Stoves replaced an old gas fire with a wall-mounted electric one, including sealing up the old fireplace, plastering and putting in a new electric socket. I was very pleased with the initial advice and friendly service from Dan at the showroom, which helped me make a decision on which electric fire to select. Communication was clear and the team showed up at the agreed time. They worked effectively, consulting me on some of the details, cleaned up everything after themselves and showed me how to operate the new fire before they left. I was very pleased with their work and would have no hesitation recommending them.

Excellent service from Daniel and his team. Good recommendations of type of stove. Neat and tidy installation. Prompt service always on time. A great job includes opening up fireplace, lining it, fitting flu (using a cherry picker) and installing hearth and mantel. Quotation comparable with others. Wouldn't hesitate to recommend it.

We have recently had an electric fire with mounted display. Daniel was very good at advising us of the best choice and no pressure to buy. Gave us all the options. The fitting has gone well and the team completed in one day and all mess tidied. I would recommend in the future.

We had a micro marble fireplace and Dimplex fire fitted yesterday. We were initially unsure as to what to have to suit our new house but received help and advice from Dan in the showroom. The fitters arrived on the agreed date and time. They were very polite and professional. There was no damage or mess. They did a really neat job of both the fitting and removal of an unwanted socket. We are very happy with our new fireplace.

When we approached Regency exploring a replacement fireplace, we received frank and useful advice on our options and without feeling pressurised concluded a log burner was our best option The selection of our most appropriate model, following a site survey, was very straightforward. Our installation, over two days, was professionally and efficiently completed. The team had to contend with some other simultaneous work on our home but were not distracted at all. Work on our roof was completed despite BT cables being in the way of access for the cherrypicker. There was an unexpected additional structure hidden behind our old fireplace which had to be dealt with - again without delay or complaint. A really excellent job, outstanding workmanship and our trial run with the stove was a complete success. No hesitation in giving this business top marks.

Right from initial contact, Dan demonstrated clear customer focus combined with expert knowledge. Everything happened on the date specified and you would not have known the team had been except for the beautiful fireplace! Faultless work and clean and tidy. You will not get better.