Removals Expert Ltd

I would use them again because they were a pleasure to deal with. Competitively priced but service exceeded expectations. Melissa in the office was a hero, always helpful and quick to respond to my queries and many date changes. On the day, the team were punctual, helpful and worked worked fast and hard to complete my move and deal with anything that arose. They were responsive to my concerns and maintained good communication throughout the day. Courteous and constructive so that nothing was a problem and the whole move was less stressful than I had anticipated and there were no breakages.

This company made our move from London to Wiltshire so easy. They were quick to take stock of our house contents and offer us a superb price. On the day 3 men arrived and completely packed up the house allowing us to focus on moving the baby and the cat. They arrived early the following morning and quickly had everything put in the new house and into the correct rooms. They were polite and hard working. No breakages at all despite a large quantity of delicate items. I really cannot recommend them enough. They took all the stress out of the move.

This company is excellent and very professional. They will strive to meet the expectations of their customers. This was my second time moving home. The staff were prompt and very professional and handled my items with absolute care. Using their initiative every step of the way. I have a narrow stair case and yet they used their best efforts to ensure that all items were brought out of the property with due care and attention. I will definitely be recommending this company and will keep their details for further use. Jamil and Sami were amazing and Melissa too. P.s I booked them at short notice and yet they still delivered! Thank you!

Moving home is highly stressful and after a lot of research, I used Removal Expert to move within London. I had a highly professional and focused team that made our move with two little kids easy and reduced our stress to a great level. I have used other removal companies in the past and can easily tell a difference between them and others. They take every instruction seriously and did deliver their services as we requested. Also, at the end they made sure everything is in the right room and place and got rid of any spare bags, boxes etc. I will surely use the same company and if possible the same team members if needed in future 😊

Got these lot to do my removals - one luton load of stuff from my partner's place and two from mine, moving from a three floor building into an even bigger three floor building. I have to say they were great - never complained once, very quick, looked after everything well and friendly as well. I'd definitely recommend them again - I don't know if they're expensive or not as I didn't get any other quotes, but it seemed reasonable to me, so I'm very happy.

We moved long distance from Croydon, Surrey to Bude in Cornwall and had obvious concerns about how it would go. No problem whatsoever with these guys. Arrived exactly when due, packed everything into their 2 trucks with great care, delivered same day (250 miles away) and all finished by 5pm. No damage whatsoever, pleasant and polite team from start to finish. Absolutely top class and totally surpassed my expectations. If I ever decide to move again I know exactly who I will be contacting. Thanks guys, a real pleasure to deal with you! I really can recommend these guys to anyone moving home.

I was really impressed. They wrapped some of my furniture (I've never had a moving company do that before). They were organised and just got on with it. Very friendly, but professional. It was a hard move - the new house is up some steep stairs and the lane is very difficult to park in and allow other cars to pass. But they handled it very well and were very polite and friendly to the neighbours. Amazing. All in all, I definitely would use them again, and would recommend Removals Expert. Thanks guys!

The irony is that these guys were recommended to me and so I went for the full package. They turned out be friendly staff however the packing service was terrible. For example we found shoes packed with clean towels, they didn't have the right tools to dismantle certain furniture, the labelling on the boxes was all mixed up as they combined items from different rooms. They left a trail of mess. When I went to complain after we realised these issues, they couldn't care less, they just wanted their money and to collect the boxes so they could charge someone else for the old damaged boxes. Not a professional service in my opinion.

This is the second time they helped us move and I have to say the team took great care of our belongings and we were amazed to see their attention to detail while we were unpacking as everything was packed with a lot of care. We recommend them to a few friends and their feedback was the same. Thank you once again Removals Expert.

We went with Removals Expert because of the quote price and flexibility, however we now wish we'd gone elsewhere. From reading the other reviews we were expecting courtesy, care and professionalism, but what we got fell far short of these expectations. Here are just some of our experiences: - Despite repeated requests to part-disassemble a table, they insisted on wrapping it up and jamming it through a door. I took a video of this - I couldn't believe it. - They damaged the lino because one guy (!) was dragging the washing machine across it by himself. I have photos. - Generally poor on-the-day customer service; one guy got quite aggressive on a number of occasions - They weren't briefed properly by their office as they weren't prepared for certain things (e.g. taking TVs). When I said they would need to take things from the loft the guy got aggressive again and said I would have to take it down myself because they weren't allowed in the loft. I phoned the head office and they confirmed this was not true. - Their furniture disassembly service was slapdash. Several times they sheared the heads off screws by using a power drill, so I had to twist them out with pliers. When I complained the guy said 'just buy new screws - they're cheap'. They also damaged the ceilings when taking the wardrobes down and left various fittings lying around so I don't know what they belong to. Overall, really not impressed. I have other examples but no space left. I advise caution.

Needed the flat emptying after my mother's death. Everything was moved out in a swift and orderly fashion, and the job was finished within 45 minutes. I used Removals Expert also back in 2013 and they were excellent back then. I would not hesitate to use them again.

The price was significantly lower than other bids and it was high quality service throughout the move - on time, hardworking and efficient packing and moving, and helpful staff. The packers did an excellent job - the few items at the end that were packed by the moving team were not well packed, but happily there were no breakages or damage.

I chose Removals Expert based on reviews here. For this reason I feel compelled to leave a review as my experience was not good. Their quotation and sales team were very professional, however their removal team were not. The team consisted of 5 people but insisted on carrying many items individually, inevitably bashing them on walls as they dragged them around. This resulted in significant damage to a number of items. Quite apart from the inconvenience, the maximum £50 insurance payout per item does not begin to cover the actual cost of damage. Also the stressful move process was not helped by the nagging phone calls whilst I was collecting the keys. For nearly £1k they weren't cheap, so I was left disappointed in a poor performance.

Removals Expert were very efficient and arrived on time. They took great care with each item of furniture and I would highly recommend them.

We had Ali and Hamed, and they were both polite, efficient and personable. They really helped take a lot of the stress out of the day. They were very careful, and no breakages that we've found so far! They arrived on time, and did a great job during the day. We'll definitely use them again in the next move!

Move was fine - but a couple of issues before and after. Phone inventory vastly underestimated how much stuff we had. That meant they had to send another van last minute and with extra cost on the day. Our furniture wasn't put back together properly. Our bed can be fixed - but I only noticed that our sofa's leg hadn't been put back properly over a week later when it collapsed causing damage. Removal Expert's response was it was too late for insurance claim. It made no other offer to help. Reply was not very customer friendly. So okay if things go right - but I wouldn't trust them to dismantle and reassemble your furniture - or to offer any assistance if they mess up. I would also recommend thoroughly checking everything before you let them leave - although it is the last thing you feel like doing after a long day moving. And I got the impression the removal men would not have been pleased had I spent another hour checking everything. I can only give one star because of these issues. Although competitive quote - it has ended up costing me a lot more because of incorrect inventory and as sofa is irreparable. Therefore I can't recommend this company.