Peter Cox (Head Office)

I can't speak highly enough of Arran and Harry from Peter Cox (Newcastle), who came out to deal with a rot issue at my property. From the moment they arrived they were polite, friendly and professional, and they genuinely went above and beyond to make sure everything was put right. They kept me updated at regular intervals throughout the works, so I always knew where things stood, and they made time to answer any questions I had. They kept the work area clean and tidy as they went, and did a great job of clearing everything up once the job was finished. Arran and Harry are a real credit to Peter Cox. I'd happily recommend them and wouldn't hesitate to use the company again.

Peter Cox came in and had to remove approximately 7m2 of plaster / concrete render to expose the brick work as effervesence was coming through and destroying the paint / plaster. They then installed a membrane on the section of wall and replastered. The survey was informative but no clear explanation of why the damage had occured in the first place. I was not informed that the electrical socket had to be removed and wiring isolated until it came time to pay the deposit and the woman dealing with that informed me. She then had to go back to the surveyor to confirm. Thankfully i was able to get an electrician short notice. The first chap who removed all the plaster / concrete was fine although scratched and damaged the top of my washing machine by dumping tools on the top and possibly when he fell of his ladder a short distance. It was superficial / cosmetic damage but still. He cleaned up well and left the uncovered surfaces for me to clear / clean and said he should have covered them up but 'oh well'. The plasterer was excellent, very thorough and efficient with the membrane installation. He rebeaded the corner section and carried out the plastering to a high standard. I could tell he was very experienced with 40 years of plastering under his belt. Pleasant to deal with. Obviously i wont know how effective the repair has been for a while. Overall satisfied, but abit more care could have been taken by the plaster remover.

I booked a survey to a clear specification. This was confirmed, as were all elements of the requested survey. On the day of the survey I was told part of the survey was out of scope. Having waited 2 weeks for the appointment. I raised the issue with Peter Cox and was told the person who made the booking made a mistake and the only remedy on offer was a refund. A total disgrace I would avoid this business.

I used surveying firm Peter Cox to check on a source of damp in an apartment that we let out in East London. In particular, to see if the source was up to me to get fixed, or up to the Council, who own the block. The surveyor who came was spectacularly unimpressive in dealing with the damp problem. They won't even give an opinion as to whether the damp could be caused by the downpipe. If you mention a possible issue with a Council pipe, they back away so fast you're blinded by the dust they raise.... I imagine their view was that, given the job was small, their enthusiasm for providing any kind of professional service was rock bottom. Avoid these people.