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Endorsed by Which?
W4Plumber.com
Opening Hours
Today - 24 hours
- Monday - 24 hours
- Tuesday - 24 hours
- Wednesday - 24 hours
- Thursday - 24 hours
- Friday - 24 hours
- Saturday - 24 hours
- Sunday - 24 hours
About
We are passionate about providing good customer service and exceptional workmanship. We understand the importance of customer feedback and will do everything possible to ensure that a high standard is achieved on every job.
We have been trading now for just over 8 years and are continuing to grow. Based in Chiswick, West London, we are the third generation of plumbers. We work alongside our father who has been offering plumbing & heating services to the residents of West London for well over 40 years.
We specialize in Emergencies and love to do the jobs that other plumbers won't touch. We carry high pressure jetting equipment on board for all drainage issues. In general we do not book work in and are available to go as and when the phone rings, this allows us to offer a fast response time, minimising damage caused by water leaks.
What we do
Plumbers
- Emergency plumbing services
More Services
- drainage
- high pressure jetting
- leaks
- blockages
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
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100% of the reviews we publish have been through our stringent moderation process.
5.0
74 reviews
Recommended
Recommended
by 100% of customers
Sort by
Saniflo service and repair
Customer Service
Quality
Value
I contacted Richard Marks as I had used his services twice before. As before, he delivered a professional, efficient and friendly service. I have already recommended him to others.
Customer in Greater London
, work completed
Recommended
Efficient effective emergency repair
Customer Service
Quality
Value
Arrived on time, replaced the broken toilet part, no fuss, sensible pricing, pleasant and courteous. 10/10 Thank you.
Customer in Greater London
, work completed
Recommended
Reliable and fast
Customer Service
Quality
Value
It was the first time I used Richard at W4 Plumber. I contacted Richard via his website and he replied immediately and confirmed he would do the work. He was reliable and fast and I would use him again.
Customer in Greater London
, work completed
Recommended
Fantastic service *****
Customer Service
Quality
Value
Richard is great. Richard made sure he knew as much about the job as possible before giving us a quote - with transparent options to suit different budgets. He arrived on time and carried out the job quickly, happily offering advice on how to maintain the new product to avoid unnecessary future bills. Lastly, he left the place as he found it, clearing away all mess. I will definitely be using him again.
David in Greater London
, work completed
Recommended
Quick, friendly, super helpful!
Customer Service
Quality
Value
Richard is brilliant! He came the day after we called, knew what he was talking about, was able to advise on one issue, and fix everything we asked him too, going out of his way to dispose of our damaged parts and was really lovely to boot. Will definitely have him back!
Customer in Greater London
, work completed
Recommended
Leaky sink repair
Customer Service
Quality
Value
Richard arrived on time, precisely on the dot, and got straight to work. Having done the necessary preparation beforehand, he was fully equipped to deal with the leaky sink quickly and did so with efficient and good humour. He wasted no time, was courteous and good-natured, resolved my issue and all for a reasonable price. Doing this job in the middle of lockdown, he also complied with social distancing and mask-wearing rules to make the whole exchange comfortable and stress-free. Short of a magic wand, I can't see how a plumbing service could be any better.
Customer in Greater London
, work completed
Recommended
Excellent plumber
Customer Service
Quality
Value
I had a leaking radiator valve. Contacted Richard and he was polite and able to attend my property very swiftly. He arrived on time, was quick to detect the problem and fix it. Very impressed. I hope not to need a plumber anytime soon but would 100% contact Richard for his expertise!
Customer in Greater London
, work completed
Recommended
Richard is efficient, friendly and courteous
Customer Service
Quality
Value
Richard disconnected and moved our old dishwasher, which is due to be replaced. He then fixed a leak from a pipe behind the old dishwasher. We have used Richard several times for plumbing jobs. He always has a "can-do" attitude towards problem-solving, as well as being friendly and helpful. I would highly recommend Richard for plumbing work.
Carol in Greater London
, work completed
Recommended
Highly recommended
Customer Service
Quality
Value
My kitchen tap had reached EOL over the weekend. I had a replacement tap already but could not work out how to fit so looked for a plumber nearby. Richard provided an estimate which turned out to be accurate, and offered to do the work the next day. He came on time, with all the necessary tools and PPE, got to work with minimal chitchat, and completed the task well within the hour. He cleaned out the debris that came out with the old tap and checked for any leakage before asking me to settle the bill. I have heard stories of rogue traders, but I was glad I chose Richard to do the job.
Customer in Greater London
, work completed
Recommended
On time and worked fast
Customer Service
Quality
Value
Richard arrived in time, was courteous and completed the job quickly and with no fuss. Would recommend him
Customer in Greater London
, work completed
Recommended
Excellent plumber
Customer Service
Quality
Value
Richard very efficient and tidy, and also provided some helpful advice. Cleared a blocked sink and fitted a new toilet flush in an hour - great work.
Customer in Greater London
, work completed
Recommended
Prompt and professional
Customer Service
Quality
Value
We had a tap that wouldn’t turn off, it looked, to me, like a simple tap change job - until Richard pointed out lack of access to the area and a we couldn’t find a stop cock. Fortunately Richard worked out a way around the access and located the stop cock. His local knowledge paid of in our case. Really appreciated his can do approach and his honesty. Would definitely recommend this company.
Customer in Greater London
, work completed
Recommended
Good communication, sensible advice, happy customer
Customer Service
Quality
Value
Thank you Richard, you came responded to my plea which was very late at night and attended next day, then pretty much overhauled my kitchen and bathroom the following day for the price you quoted. Very happy customer, thank you!
Customer in Greater London
, work completed
Recommended
Organised and helpful
Customer Service
Quality
Value
Mr Marks made 2 visits, the first to deal with a problem tap that could not turn off, the second to bring new pipe fittings needed to replace a damaged waste pipe and install them. He was prompt, organised and helpful.
Patricia, London
, work completed
Recommended
Highly recommended
Customer Service
Quality
Value
Helpful, reliable, efficient, professional, quick to come and help. Why isn't everyone like this? Thanks, Richard!
Joanna
, work completed
Recommended
Fantastic service
Customer Service
Quality
Value
I called Richard as he came highly recommended, he was very professional and keen to help. He got to the bottom of where the blockage was coming from. Despite how blocked it was he still managed to clear it in good time. I was thoroughly Impressed with the service. Second to none, will definitely recommend. Thank you
Michael N
, work completed
Recommended
Very efficient
Customer Service
Quality
Value
I had a faulty kitchen tap and leaking dishwasher and found Richard through Which Trusty Traders. I emailed him on Saturday and received a prompt response requesting further information and notifying me that he could do the work on Monday. He provided a quote and the work was completed on Monday. Perfect. Thoroughly recommended.
Rebecca Mills
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
A first-rate service. Attended emergency water leak which was quickly diagnosed and dealt with. Calm, pleasant worker who inspired confidence in a panicky situation. Could not have asked for better service. Thank you.
Christine, London
, work completed
Recommended
Efficient, professional and friendly
Customer Service
Quality
Value
I contacted Richard regarding a broken toilet flush mechanism and dripping kitchen tap. Richard responded quickly to my email, was able to give me a quote and arrange a visit sooner than I expected. Richard arrived promptly and well presented with all the parts he needed and explained what had broken and needed fixing. Richard knows his craft, is tidy in his work and it was a fair price for the job.
F Roberts
, work completed
Recommended
Friendly and effective.
Customer Service
Quality
Value
Richard was punctual and friendly. He took time to ensure that the drain blockage was effectively cleared. He cleaned and tidied up well afterwards and kept to the estimated time.
Which? Trusted Traders Consumer
, work completed
Recommended
Saved the day
Customer Service
Quality
Value
Richard came within 2 hours of my phone call, got our water back on and gave us some excellent advice about DIY!
Stick to the day job
, work completed
Recommended
Professional Plumber
Customer Service
Quality
Value
Excellent workmanship and knows what he is doing! He is pleasant and professional and if there is a plumbing job that exceeds his many skills, like gas work, then he will tell you at the outset. This is not the first time we have employed Richard and we have been very happy with his work every time.
Which? Trusted Traders Consumer
, work completed
Recommended
Efficient, Friendly, Prompt, Workmanlike, etc. Etc.
Customer Service
Quality
Value
I have used Richard several times, usually for quite small jobs, but he approached them all with enthusiasm and efficiency. He always discusses alternatives and indicates possible costs before commencing. He is friendly and very user friendly, always eager to please. Being local it is very convenient and its easy to get confirmation of his workmanship. Highly Recommended.
Which? Trusted Traders Consumer
, work completed
Recommended
EXELLENT WORK
Customer Service
Quality
Value
Richard has just unblock a 2nd floor kitchen sink pipe kindly liaising with me by phone and dealing so well with a tricky location. On more than one occasion his work has been 1st class. Thanks
Which? Trusted Traders Consumer
, work completed
Recommended
Happy customer
Customer Service
Quality
Value
Various plumbing jobs over recent years. Including work that needed urgent attention, last month was the last job. Richard renovated my ancient lavatory cistern. Friendly, calm, and just gets on with it until the jobs done. And were not related, honestly!
Which? Trusted Traders Consumer
, work completed
Recommended