Richard & Richard's Design & Installation Specialists Ltd

We required two new bathrooms to be installed on a high floor in a city centre apartment building, which we thought may be a problem as some tradesmen don’t like the aggravation of working in town, or in apartment buildings where it’s more problematic transporting materials and getting parked, and where having a skip to haul rubbish away isn’t possible. However, on a recommendation from a neighbour, we approached R&R, who were quite happy to do the whole turnkey project. Initially we had a couple of design meetings before signing off on everything, and then they ripped out the old and put in the new. The installation was completed in time and with very little hassle. The end result was far better than we had expected, and it all came in under budget. We have renovated a ruin in Spain and a barn in the UK, and installed new kitchens in properties, but we have never worked with a better team than R&R. Good design, stress free installation, and an end product that bettered our expectations, all under budget. What’s not to like? From our experience we would be happy to recommend them for any design and build project. Frankly, given the work we’ve done in the past, I wish we’d met them earlier.

R & R designed and installed my bathroom a few years ago and they were my first choice when it came to a new kitchen. Daniel designed and managed the whole project after talking it through with me: no ‘hard sell’ here but listening and suggesting options until we arrived at the perfect solution. There was regular communication with me throughout and once again the results are brilliant - just what I wanted. All the team at R & R are exceptional but I have to thank Simon especially for his fantastic craftsmanship in the installation. I also appreciated the careful and tidy way everything was left at the end of each day, which minimised disruption. All the different trades were great and arrived/completed work to the schedule Daniel managed. The extra building work involved (moving windows) was achieved efficiently and as with the kitchen installation, to a very high standard. I have no hesitation in recommending Richard & Richard’s: they work incredibly hard, taking a great pride in all aspects of each project. This is a company you can trust completely.

Having used Richard and Richards last year (2022) for design and installation of the kitchen (installed by Lawrence and Simon, so professional), we went straight back to them for the design and installation of our shower room. Both projects were managed by Ben, who listened to what we were striving for and understood our budget). Everything was thoroughly explained to us and the video of the design was extremely helpful. The budget was spot on, no hidden extras and the schedule went perfectly to plan. Rick and Joel did the installation, incredibly professional, and answered any/many questions we had, they kept us informed of the work done and at the end of each day left everywhere tidy. Richard and Richards have impressive customer service and we wouldn’t hesitate to recommend them.

Richards & Richards provided an excellent design, fitting and Project Management service for a new bathroom in a tenanted house. They were always professional, helpful and easy to get hold of. The work was undertaken to time and when issues arose they were addressed promptly and efficiently. The quality of work was excellent and the price less than agreed, due some items not being necessary. Overall it was a pleasure working with them.

From my initial meeting with Daniel, the project manager, to Martin, the fitter's, perfectionism, every aspect of the job was of the highest standard. Daniel listened to what I wanted and provided a beautiful plan within my budget. All the materials that he sourced were of a very high standard. Martin and Suzanne, who completed all the work, gutting my old bathroom and rebuilding it, are clearly very skilled craftspeople. Every aspect of the bathroom was completed meticulously. The aftercare service has also been first rate. I would recommend them highly. Absolutely worth the money.

I decided to engage R&R as they provide a complete service from design to supply to installation, which took the hassle out of everything. From the outset, the design was fantastic with R&R providing CGI panoramas of the envisaged finished product. We made tweaks to the design and products and materials throughout the project which R&R were only too happy to accommodate. Upon supply, all products were of exceptional quality. The workmanship of the installation is second-to-none with ongoing design improvements suggested throughout. All R&R representatives were punctual, polite and professional. Communication was exceptional and the finished product is beautiful.

We recommend to use Richard and Richards as we are pleased with the work they have done. If we have had any queries they have always attended to them. Recently I marked the bath and R&R came round and polished out the mark. Their after sales service is excellent.

We decided that our 20-year-old kitchen had seen better days but who to trust with creating a new one? Several neighbours recently had new kitchens fitted and Richard & Richard’s name came up with glowing reviews. Being a ‘Which’ recommended outfit was a big plus. From initial contact through site visits, drawing plans up, recommendations for units, all was done very professionally, friendly and without any pressure selling. The work was started on time, everything went smoothly, plumbers, electricians, plasterers all turned up on schedule and their work was of a high standard. The kitchen fitter worked tirelessly and with great skill and the finished kitchen was everything we had hoped for. We can highly recommend Richard &Richards from our experience, they are not the cheapest nor the most expensive but the standard of work, craftsmanship, materials and organisation is excellent. When we’ve saved up the bathroom is next!

I originally sought Which's Trusted Traders so as to find a trader for the design and installation of our new shower-room. I was encouraged by the high rating of customer reviews of Richard & Richards' and their website showcasing their excellent work. Richard & Richards have completely delivered on all stages of the project. The customer service from Daniel has been excellent, the information and breakdown of the work (such what is included and what is not) detailed in the plan is clear and comprehensive, the reliability of the team was excellent, all the work was completed according to the original timetable, the shower room is of a high standard and we are impressed by the transformation.

Someone reviewed R and R stating their new bathroom fit was as good as the previous refit of their kitchen. This sold the company for me. Daniel gave me confidence from our first meet, he was punctual, listened and was able to advise when needed. Work started on time and finished on time. Our fitters were really nice guys and did an excellent job, always tidy and didn't mind my questioning. Sub contractors for flooring, tiling, tops and electrics were all good. We came in on budget and minor hiccups with refitting in an old house were easily and quickly sorted. Would I get R and R to do my bathroom. I certainly would.