Richard & Richard's Design & Installation Specialists Ltd

I have had work done by Richard & Richard's previously and they have always been excellent when it came to customer service. I recently had a problem with a ballcock on an expansion tank on my heating system. I phoned them on the off chance they could help, and they didn't let me down. As it was entering the weekend I was worried about who to phone, thankfully they came to the rescue. They have never let me down, and always gone the extra mile.

We spoke to numerous kitchen companies (big and small) and were recommended R&R. We felt they best understood what we wanted and our constraints around budget. It's safe to say they delivered (at every stage!) and we couldn't be happier with the end result. Huge thank you to Daniel (and apologies for needing to speak to me outside hours), and Lawrence and Simon on the fitting elements. One very happy customer :)

Had a downstairs toilet made into a shower room. We had trouble looking for trades people to remove existing walls and building new ones and wanted the job doing by one company to make it easier for us. Richard and Richards were spot on in everything they did from turning up for the initial consult on time yes on time! to delivering the finished product. We were very happy with the professionalism, attention to detail and craftsmanship of all the guys working there. Also the clean up operation on a day to day basis ensuring everywhere was kept as clean and tidy as possible. I can highly recommend this company and will be using them again in the future.

R&R completed the task of reconfiguring the ground floor of our house to our utmost satisfaction. This included the repositioning of the boiler & electrics to create a new storage space under the stairs, the partial removal of a stud wall to join the kitchen/dining area, extensive re-plastering, new flooring throughout & installing bespoke cabinets, shelving & appliances to provide us with a kitchen/dining room of the highest quality. The entire process from the initial showroom consultation to the conclusion of the project was both “Remarkable & Reassuring!” Communication from start to finish was outstanding. Throughout, two way discussions were actively encouraged facilitating the smooth and seamless completion of the project. R&R gave us a detailed quotation that was within our established budget & there were no hidden costs. Any changes to the final total were at our request for additional work. From Daniel, coordinating calmly & assuredly in the office, to every single skilled workman who delivered the highest possible standard of work in the most respectful & mannerly way, it was a pleasure to welcome them each day. To mention anyone individual from the team would be unfair as each played a significant part in bringing the job to fruition. R&R were reliable & punctual for work every day, relentless & resourceful in their pursuit of excellence & respectful to us, our home & our neighbours in going about their business. We would recommend R&R without hesitation.

We had a beautiful kitchen fitted, from start to finish was perfection. All the lads are very friendly, Polite, hard working and Professional They kept to the three week time schedule right to the Day. The quality of the kitchen, floor etc. everything is absolutely fabulous I want to say a big thank you to Daniel, the project manager, he did the 3D model layout design, it was amazing, Laurence, Simon, Rick, Joel for kitchen fitting, John and Dave for new flooring, plus Luke and Callum at Simplicity Granite for worktops and Danny the electrician. We are definitely thinking of having our bathroom fitted by these guys. Thank you very much we are over the moon and the best kitchen we have ever had.

I had a new kitchen and utility room fitted. R&R also updated my wardrobes. I was most impressed by the way all the work was done. I was given a detailed schedule in advance and the work would have finished on time had covid not intervened. The team worked together well and were very professional. They cleaned up after all the work every day. I am really pleased with all the work they did and would highly recommend this company.

We wanted to update the kitchen rather than entirely replace it. This in itself can raise issues as some we approached only wanted to undertake complete replacement which in our case seemed excessive. Richard and Richard's were entirely open about any feasible request. We had reasonably definite ideas as to what we wanted but needed guidance over some issues and this was expertly given. The work location is an apartment in the city centre - again this can cause problems but there were none with this firm. The work was carried out promptly, with a great deal of attention to detail when this was needed, and in a tidy manner. Every individual involved in the undertaking was very congenial and skilled. We would recommend Richard and Richard's without hesitation. RM Central Manchester

From first contact up to completion of our new kitchen everything was very slick and professional. Planning was initiated during lockdown via a rough sketch and photos from us. The virtual presentation provided was spot on. After lockdown we visited the showroom to view the various options open to us. Ben assisted admirably in this process and we eventually ended up with his recommendations regarding cupboards, work surfaces, flooring and tiling. R and R managed the whole project including the sub-contracting of plasterer, gas technician, electrician, flooring installer, tiler and skip. They also sourced all materials. All personnel (both R and R and sub-contractors) involved from removal of the old kitchen to completion of the new project were courteous, knowledgeable and the quality of their work was superb. We were given a start date and a time frame 3 months from placing the order. The promises made were fulfilled in full and on time. The whole process was incredibly smooth and well managed with no real hiccups. We are highly delighted with the finished product and would not hesitate to recommend R and R to carry out a kitchen installation. Many grateful thanks to all involved in the project. Andrew and Helen Rycroft

I purchased an apartment that needed a complete makeover so I took my time in researching in order to ensure a good job, which would be as hassle free as possible. I came across Richard & Richard’s and contacted them due to the reviews and because they were a ‘Which’ approved company. Daniel designed and project managed the work. The difference from other quotes was different from the onset… Daniel didn't just design what I asked for but offered suggestion, showing me options I had not thought of. The 3D design was better that I imagined and the end results were exactly as designed. The work included knocking down two walls; installing a kitchen and bathroom and turning a very small cloakroom into a shower room. I am delighted with the work, the process and the customer service. I would like to thank Daniel for his brilliant project management skills and to Rick and his team for their high standard of work.

Richards and Richard's provided a fantastic service for our bathroom. Ricky was brilliant helping us plan everything and provided clear and timely communication throughout. The installation included knocking down a wall between the bathroom and toilet but everything went exactly to schedule. Brett and everyone else involved were very helpful and did an excellent job, they turned up exactly on time everyday and we were impressed with how tidy they left everything. When a couple of unexpected minor issues cropped up, they were great with dealing with the problems quickly and to a high standard. We were really pleased with the final result and would highly recommend.