Richard & Richard's Design & Installation Specialists Ltd

I previously had R&R fit my kitchen a couple of years ago and was so pleased with the whole experience, I chose them again to design and fit my bath/shower room. Dan gave excellent advice on the design and layout and always promptly replied to any questions I had. They started work on the agreed date and were here working each day until it was completed. I had minimal disruption, they tidied up each day and they always made sure I had water available. Rick and Brett are an absolute pleasure to deal with and nothing seemed to much trouble for them, in fact Rick sorted the hinges on a cabinet of mine I wanted to reuse in the bathroom! It's a real pleasure finding a company who delivers what they promise, 5 star service from start to end.

Just under 2 years ago we employed the services of Richard and Richard's to design and install our kitchen. We received outstanding service from Daniel who designed our kitchen - the 3D design created was exactly as we'd imagined our new kitchen to look. One of the reasons we employed R&R was their ability to project manage all aspects of the job with their expert fitters and skilled tradesmen. So when we decided to go ahead with a new bathroom we went directly to R&R. Designed by Daniel and expertly fitted by Brett, we are thrilled with the result. Everything about the service was impressive. Daniel was able to produce designs quickly, using quality products within our budget. As the project commenced just prior to lockdown, the majority of contact was completed via email. This did not impact the project at all. Daniel was quick to respond to any questions and nothing was too much trouble. The project started and ended on schedule. A truly professional service by all at R&R and team and we would not hesitate to recommend them to others.

I don't normally leave reviews but I wanted to as Richards and Richards deserve it. Ever since we stepped into the showroom, we've been treated professionally, with a personal touch. The kitchen has turned out better than we had hoped as throughout the build Rick, Daniel and his tradesmen offered help and advice and good solutions were offered to any problems encountered. There was no penny pinching, and in certain situations, money was actually saved and we had complete in Richard and Richards and anybody they used or recommended. If you want a top quality kitchen, working with skilled, personable tradesmen at a competitive price then look no further than Richard and Richards. Thank you!

My experience of working with R&R was exemplary from enquiry to completion. There was never any hint of pressure in the showroom, simply a willingness from Daniel and his colleagues to provide the appropriate advice on design, components and a sense of prioritisation. Daniel spent a great deal of time helping answer queries and always made himself available to help, adapting to various lockdowns conditions using a variety of tech. Unlike many National suppliers, the costs were extremely transparent which really helped bring things in on budget, and R&R helped ensure there were no surprises. The fit was completing to a very high standard. The communication between R&R and the contractor team with me was exceptional. The attention to detail on site was excellent, and tiny details and issues which could easily have been neglected were addressed creatively and with a perfect finish. I have no hesitation in recommending their service and would use them again in a heartbeat should the need arise.

I wanted to update my ‘tired’ kitchen whilst retaining the basic design and some of the existing appliances. Richards and Richards were the third company I approached. I was impressed by Daniel and his team from the outset. No hard sell - just excellent advice resulting in a stylish, contemporary and practical kitchen design at a competitive price. The quotation was both detailed and straight forward. The 3D presentation of the design was impressive giving a clear virtual impression of the finished product. Daniel was patient and constructive when I changed my mind on several occasions during the design process. The kitchen fitting team led by Rick were excellent. High quality workmanship undertaken within the agreed time schedule and cost estimate. Last month I needed to replace my dishwasher. Unfortunately I miscalculated the measurements for the replacement washer as a result of which it would not fit into the allocated slot. Rick has been twice to resolve the issue treating it as an after service issue. Outstanding service and professionalism. I have no hesitation in recommending Richards and Richards.

We had our kitchen and utility room fitted by Richard and Richards in 2017. The kitchen and fitting was of a very high standard and we were extremely pleased with the work You may wonder why I am writing a review now. I can’t praise Ricky Williamson highly enough. I have had two occasions when I have needed a trader for work on our house and asked Ricky if he knew anyone who could help. If he doesn’t answer the phone when you ring he returns your call within minutes. He is always pleasant and helpful and has found us two traders to do our work. I would highly recommend Ricky of Richard and Richards to fit your kitchen Irene

I had my kitchen installed in October 2016.I contacted R&R regarding an issue with the door panel on the front of the dishwasher as I was concerned that this could damage the dishwasher hinge. After talking to R&R they said they would come and have a look at the problem. Rick removed the panel and said he would take it back to his workshop and return it the following day.We now have a working dishwasher with no issues with the door. Excellent service from R&R which is good to know that after four years they still value their customers. The kitchen still looks as if it was installed this year a credit to their kitchen quality and good installation. I can fully recommend R&R for their kitchens and after sales service.

We had R&R to fit our Kitchen last year and were thrilled with the everything in relation to design and installation. We had minor issue with a squeaking cupboard door this week and they came to sort, while here, they also helped Us with a completely unrelated water leak that was nothing to do with them which their plumber fixed. They go above and beyond! A great team and we’d highly recommend them.

We first spoke with Ricky at Richards & Richards in March of 2019, and were immediately impressed by the way that he and all the other staff treated us. He came out, measured up, taking into account what we were looking for at that time. He came up with ideas that we had not considered, and invited us back to the showroom after a week or so to see the 3D designs, which helped us to visualise the look of our new kitchen. Both my wife & I were absolutely amazed by how he had managed to make our kitchen look so different and so much bigger. There was absolutely no hard sell whatsoever! We threw Ricky a number of ‘Curve Balls’ resulting in him having to amend his design…….yet again. To say that he has the patience of a saint is an understatement! I cannot say how pleased we were with the way that the installation was organised and project managed. We knew exactly what was being done, by who and on what days. Everyone who worked on our project was courteous and respectful of our property, it was a messy job but they kept it to a minimum and always cleaned up every day. The quality of workmanship carried out and quality of materials is fantastic. Rick who did the installation was fabulous, nothing was too much trouble for him. No job goes without hitches and problems, it is how a company deals with them that shows how good it’s service is, and R&R get 10 out of 10 in respect of this. Ricky, Rick, Lawrence, Brett, Danny, Mark and team & Rick C, thank you all very much!!

The sink from our In-Toto kitchen became detached from the worktop and as it was otherwise unsupported, was effectively unusable. We could not get any help from In-Toto or their former Stockport franchisees, so we emailed several Which Trusted Traders for help. Richard and Richard's response was the most helpful and they turned up the next day. Within half an hour, the problem was resolved. They were most careful to observe social distancing and the work was completed most efficiently. Their operative also carefully cleaned up afterwards. Exemplary service!