Richmond Park Plumbers Limited

In March 2020, we replaced your boiler and you asked for some additional work to replace some old radiator valves. When you informed us of a leak, we responded immediately and stopped it. It was not clear what caused the damage, but we agreed we could have potentially spotted the weakness in the old piping. As the cause was not clear, as a gesture of goodwill we had your curtains dry cleaned. The dry cleaning was not satisfactory, so you asked us to replace the curtains. In Nov, you provided a quote from John Lewis for new curtains for £1074. This was for much better quality curtains, made from Malmo hemp fabric with a premium cotton lining, rather than the damaged Viscose curtains. John Lewis offers several types of high-quality lined cotton curtains of similar length for £220 or less, and in April 2021, we made a fair offer of £300. You turned this down and asked for £400. On 22 June 2021, you emailed us regarding the warranty documentation, which Worcester pointed out was outstanding. This was an oversight on our part, and we apologise. We replied on 24 June advising that we were isolating due to Covid and would be in touch when we come out of isolation. We have offered you several dates to resolve this since. On 24 July, you asked if we would consider using an Alternative Dispute Resolution service. We are keen to resolve this, our offer of £300 is still available.