Endorsed by Which?

Richmond Park Plumbers Limited

4.8

35 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About

Richmnond Park plumbers ltd specialises in all aspects of plumbing and heating.

We offer a fast friendly efficient service in London and the surrounding areas.

All work is guaranteed and we are fully insured.

Registered gas safe #581607

What we do

  • Gas installers

  • Bathroom fitters

    • Bathroom refurbishment
    • Bathroom design services
    • Wet rooms
  • Boiler, central heating and gas engineers

    • Boiler installation
    • Radiators and central heating
    • Gas emergencies
    • Boiler servicing
    • Gas safety testing and inspection
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
35 reviews
Customer Service
4.8
Quality
4.8
Value
4.7
Sort by
Boiler Replacement
Customer Service
Quality
Value
Our previous boiler developed a fault but our normal contractor was fully booked for weeks to come. Using the Worcester Borch website, I applied for recommendations. I had a reply within 24 hours from Richmond Park Plumers (RPP) who could fit a new boiler within 4 days. RPP attended as agreed, fitted the boiler and dealt with an unexpected issue the same day. However the boiler stayed on all the time and RPP came immediately to see why. It turned out that a control panel for the old boiler had a fault and an alternative was proposed. In the meantime it was possible to switch the boiler off at the mains. RPP returned a couple of days later to resolve this issue and all is now well. Great service and I would recommend them to everyone in this area.
Customer in Greater London Posted on 26/10/2023 , work completed 19/10/2023
Gas boiler installtion
Customer Service
Quality
Value
Tim and his team completed the boiler installation at our home on the agreed start date, completed the installtion on time and to our satisfaction. The boiler was ordered by Tim and he arrived with the new boiler and disposed of the old boiler. Because we bought the boiler via Tim, we received an extra 5 years manufacturer warranty on the boiler which is great value. The warranty was sent by the manufacturer of the boiler direct to us in addition to the gas safe certificate for compliance. We have no hestitation in recommending Tim and Bianca in sales support was effecient and helpful.
Customer in Greater London Posted on 25/03/2023 , work completed 09/02/2023
Boiler and radiator fitting
Customer Service
Quality
Value
I researched having a combi boiler fitted and obtained 5 quotes. I chose this company as they were very thorough and honest with what needed to be done and how. Tim also installed a separate radiator where the old water tank was. Not all went according to plan, as these things often don't, but I always say it's the measure of a company as to how they deal with issues and problems. Unfortunately, they disconnected the house alarm battery by mistake and the alarm went off late on a Friday night. Tim paid for the alarm engineer to visit and resolve. The new radiator didn't work properly and Tim had to attend a couple of times to fix it. It was one of those 'scratching heads' types of things, but he persevered (at his cost) and got it working. All of this happened whilst Covid was hitting himself, his staff and his family so there were inevitable delays, but Tim and Bianca resolved the issues and communicated well. I recommended Tim to install a combi boiler for my neighbour and she was very pleased with the outcome. I would use this company again.
Olga in Greater London Posted on 29/01/2022 , work completed 26/07/2021
Boiler installation
Tim did an excellent job installing our new boiler. He was very polite, knowledgeable and hard working. Would recommend.
Customer in Greater London Posted on 30/11/2021 (Reviewer did not use service)
Friendly, fast, professional
Customer Service
Quality
Value
I strongly recommend Richmond Park Plumbers. They were fast, friendly, and professional. Don’t have any negative comments :)
Customer in Greater London Posted on 30/11/2021 , work completed 30/11/2021
Probably OK if nothing goes wrong, but if it does be warned.
Customer Service
Quality
Value
I have had two big issues with this company. A large water leak soaked our carpet and damaged our curtains. While they were initially willing to compensate us for the damage they did not respond to our phone calls, texts, or emails for a very long time and over 1 year later is not willing to reasonably put this right. Additionally, we just had our first boiler service done only for the Worcester Bosch engineer to tell us that the commissioning checklist had not been completed which is required for the warranty to be valid. Having made an appointment and waited in all day for someone to come and complete the checklist they didn't turn up and I am still waiting for them to tell me when this can be done. I hope this does get sorted, but this is very poor customer care and I would avoid using this company.
Customer in Greater London Posted on 24/07/2021 , work completed 11/04/2020
The trader replied (on 05/08/2021)
In March 2020, we replaced your boiler and you asked for some additional work to replace some old radiator valves. When you informed us of a leak, we responded immediately and stopped it. It was not clear what caused the damage, but we agreed we could have potentially spotted the weakness in the old piping. As the cause was not clear, as a gesture of goodwill we had your curtains dry cleaned. The dry cleaning was not satisfactory, so you asked us to replace the curtains. In Nov, you provided a quote from John Lewis for new curtains for £1074. This was for much better quality curtains, made from Malmo hemp fabric with a premium cotton lining, rather than the damaged Viscose curtains. John Lewis offers several types of high-quality lined cotton curtains of similar length for £220 or less, and in April 2021, we made a fair offer of £300. You turned this down and asked for £400. On 22 June 2021, you emailed us regarding the warranty documentation, which Worcester pointed out was outstanding. This was an oversight on our part, and we apologise. We replied on 24 June advising that we were isolating due to Covid and would be in touch when we come out of isolation. We have offered you several dates to resolve this since. On 24 July, you asked if we would consider using an Alternative Dispute Resolution service. We are keen to resolve this, our offer of £300 is still available.
Competent , polite and punctual. Excellent service.
Customer Service
Quality
Value
I had a blocked sink and checked out on my Which Subscription for emergency plumbers in my area. I telephoned first thing Monday morning and someone was here within two hours. Unblocked the sink with minimum fuss and disruption. Will definitely use again and highly recommend.
Customer in Greater London Posted on 21/10/2020 , work completed 19/10/2020
It works now
Customer Service
Quality
Value
Well done, hope it lasts if it does excellent.
Antonio, London Posted on 12/02/2018 , work completed 12/02/2018
My review
Customer Service
Quality
Value
Very efficient and friendly service.
Peter, London Posted on 08/02/2018 , work completed 08/02/2018
Boiler Breakdown
Customer Service
Quality
Value
Very helpful.
Jagjeet, London Posted on 08/02/2018 , work completed 08/02/2018