I had a new combi boiler fitted by Steve who was recomended by a friend. Steve's work was excellent, he installed the boiler, took the old one away and left the place clean and tidy. I was told by Steve that I have manufacturers 10 year part and labour warrenty as long as I keep the boiler serviced every year. Steve didn't say he must carry out the service, instead he said as long as I get it serviced by a qualified engieer the warrently will be valid. The boiler after almost two years started to make funny noises, I called Steve who suggested to ring the manufacturers help line who will arrange to send their own engineer to check and repair the boiler, however, when I called helpline, I didn't get much help from them so I called Steve. Steve was extremely helpful, he asked me to leave it with him, he contacted the helpline and got them to ring me to arrange an appointment. I was gob smacked as I never had any tradesman provide this kind of aftercare/service. Steve could easly have brushed his hands off it but to my pleasant surprise he not only arranged the engineer to come out but his text message to me was, and I qoute ''You're my customer mate and I'll see you right''. This goes to show how much he cares for his customers. Steve has won me over for life and I will go out of my way to recomend him as a trusted tradesman and a true gentleman. Thankyou Steve.