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Trusted Traders

Rosendales Heating and Plumbing Ltd

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5.0

59 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

Organisations and Awards

Nov 2019

About

Why Choose Rosendales
A name you can rely on, we are proud of our referrals and repeat business
In the Heating and Plumbing industry since 2002
Gas installation and full system installations
Underfloor heating
Full Bathrooms and design available
Land lords certification
Service and maintenance
Up to 10 Years Guarantee on all Worcester boilers
We have built a reputation and good name of trust and integrity, throughout Essex and the surrounding areas. Our approach to your central heating and plumbing needs is built on attention to detail and value for money, as we realise that a customer's referral and recommendation is key to our business and is the foundation of the company.
Thank you for taking the time to view our profile, please contact the team and we will be more than happy to help. 

What we do

  • Boiler, central heating and gas engineers

    • Gas safety testing and inspection
    • Radiators and central heating
    • Power flushing
    • Underfloor heating
    • Gas emergencies
  • More Services

    • boiler installation
    • boiler servicing
    • boiler repair

Customer reviews

5.0
59 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Excellent Service
Customer Service
Quality
Value
My family have used Rosendales for several years now and the work has always been excellent. The communication is great and they are always friendly and available to help. Incredibly fair on cost too and value the relationship with their customers. I recommend them highly.
Phil Posted on 04/10/2020 , work completed 01/10/2020
New Worcester Bosch Boiler.
Customer Service
Quality
Value
Rosendales Heating & Plumbing did an excellent job. From the start they turned up on time and got straight down to work. The boiler arrived shortly after from the supplier, and they kept me informed of their progress, and fully instructed me on completion. They removed all rubbish including the old boiler and tidied up. With my experience of them I personally recommend this company.
Customer in Essex Posted on 23/09/2020 , work completed 27/08/2020
Great service
Customer Service
Quality
Value
I have had a selection of plumbing jobs outstanding for some time. I finally managed to find Rosendales Plumbing who responded to my phone message and arranged to come to me a few days later. Tom was on time - he was very friendly and worked quietly and efficiently. He wore a protective face mask and kept his distance all the time he was indoors. He took less time than I expected and cleaned up thoroughly afterwards. Good service and quality workmanship - well pleased.
Customer in Essex Posted on 06/08/2020 , work completed 03/08/2020
Always responds quickly and great value
Customer Service
Quality
Value
Alec has helped us out a number of times and we completely trust him. He’s always honest and goes of his way to help. He’s always made time to fit us in when it’s urgent. Can’t thank you enough!
Customer in Essex Posted on 06/08/2020 , work completed 30/07/2020
Speedy Gas Boiler Installation
Customer Service
Quality
Value
I found Rosendales Heating & Plumbing under a list of recommended installers on the Worcester Bosch web page. Alec got in touch with me very promptly and came around within an hour of his phone call to provide an estimate. I was impressed with his knowledge and straight forward manner. I agreed to accept his quote for replacing my old gas central heating boiler. The work included installing a filter and flushing the system through. The job was completed one week after my initial query on the Worcester Bosch web page. The work was done quickly and expertly in less than a full day. I am very pleased with the results and highly recommend Rosendales for their prompt and expert work.
Bryan Posted on 05/07/2020 , work completed 03/07/2020
Excellent Work with no labour charge!!
Rosendale's commitment to help out Keyworkers during this pandemic is truly commendable. I am an NHS worker and had read about their offer in our local newspaper previously. After contacting them on phone, they offered to replace my leaking Kitchen tap at no charge as long as I bought the replacement tap. I informed them as soon as I had the new tap delivered and was quickly given an appointment. When a slot became available a day earlier than previously arranged, they were straight on the phone to me and I took the opportunity. They were very polite, helpful professional and did an excellent job. I am very grateful and cannot thank them enough. This kind gesture by Rosendale's makes me feel very valued in the work I do and I would be forever grateful. I have absolutely no complaints whatsoever but full of praise for this company. I would highly recommend them. They are the real deal!!
Customer in Essex Posted on 08/06/2020 (Reviewer did not use service)
The trader replied (on 15/06/2020)
It was a pleasure. And thank you for all your hard work in keeping us safe and well!!
An excellent professional service
Customer Service
Quality
Value
We had 42 litre combi boiler installed to replace a very old one and also an Aqualisa digital shower. Alec Rosendale & his assistant Tom were great in working round the place with minimal disturbance, yet keeping the social distance, and completed all work on schedule. When the need arose Alec also volunteered to shift some heavy stuff to another premises - something that neither my wife nor I could have done & it wasn’t easy to find another helping source in the lockdown time. Full marks to this team.
Customer in Essex Posted on 22/05/2020 , work completed 21/05/2020
The trader replied (on 15/06/2020)
It was our pleasure to work with you. And no problems in moving those boxes for you.
Replacing old taps and fixing a very inaccessible toilet
Customer Service
Quality
Value
We would wholeheartedly recommend Alec and Tom of Rosendales. They were friendly and helpful from our first contact with them. They arrived on time, did a great job and cleaned up everywhere after they were finished - both inside and outside where they’d been working on the lawn. The taps were not standard size so Alec arranged getting us ones which would fit both our sinks - and was clear on what the costs of this would be. Fixing the flush on the concealed under stairs toilet cistern was not straight forward - simply because of how the toilet was fitted by the previous homeowner. Access was really limited but they fixed it and also adapted what was there so it was more accessible in the future. They also added a valve so the toilet can now be isolated should we ever need to. The price we paid was the price we’d agreed for the work. We’ll be asking them to service our boiler in future and wouldn’t hesitate to recommend Rosendales Heating and Plumbing to our friends and family.
Customer in Essex Posted on 18/05/2020 , work completed 18/05/2020
The trader replied (on 15/06/2020)
No problems. It was a very awkward job. But at least it won’t be a problem in the future!
Job well done
Customer Service
Quality
Value
I contacted Alec because our 40+ year old boiler had been playing up & was clearly well overdue for replacement. We also wanted some additional work doing on the heating system so obviously wanted everything doing in one-pass. Alec was quick to come round to discus the work and came back promptly with a competitive quotation. After a quick phone conversation to clarify a couple of items we accepted the quote and arrange a date for the work to be carried out. Alec & Tom arrived when they said they would and the whole job was completed with the minimum of disruption, they put down protective strips on our carpets and other than the inevitable dust caused by drilling out a new flue hole made remarkably little mess. Overall it was a job well done by a pair of very pleasant folk, we’ll certainly use Rosendales for the boiler service, any other plumbing we need doing & can happily recommend them.
Customer in Essex Posted on 01/05/2020 , work completed 29/04/2020
The trader replied (on 15/06/2020)
Thank you very much for the review. Was a pleasure to work with you and your puppy!!!
Flexible and efficient
Customer Service
Quality
Value
I contacted this company to carry out my yearly boiler check from a recommendation. From my initial contact to the work being carried out they were very efficient and flexible. I needed to change the time of the appointment last minute and they were able to meet this change. Very prompt on the day and I feel the pricing is fair.
Customer in Essex Posted on 24/04/2020 , work completed 24/03/2020
The trader replied (on 15/06/2020)
Many thanks for the review. We got there in the end!! Look forward to working with you in the future
Fixing a leak in my kitchen
Customer Service
Quality
Value
Tom came out to my property at the time agreed, was incredibly polite, professional and quick to isolate the issue and resolve. I would highly recommend Rosendales Heating and Plumbing.
Customer in Essex Posted on 17/04/2020 , work completed 17/04/2020
The trader replied (on 23/04/2020)
Thank you for the kind words!! Always nice to hear how our engineers conduct themselves while on site.
Installation of Worcester Bosch boiler
Customer Service
Quality
Value
Used Rosendales Heating & Plumbing for the first time after seeing previous recommendations from happy customers. From the initial contact through to the work to install a new Worcester Bosch boiler being completed, I cannot be happier & would recommend Alec & Tom to anybody. They arrived on time on the agreed date after submitting a very reasonable quotation & completed the work to a high standard. I will have no hesitation in using them again.
Customer in Essex Posted on 25/02/2020 , work completed 25/02/2020
The trader replied (on 16/03/2020)
Thank you for the kind words. And look forward to working with you again
Recommended
Customer Service
Quality
Value
Despite some unavoidable delays to the work due to illness, all was completed and we were happy with the service. Would certainly recommend Rosendale Heating and Plumbing.
Customer in Essex Posted on 16/02/2020 , work completed 04/02/2020
The trader replied (on 16/03/2020)
Thank you for your kind words. And working with us on your project. And wish you all the best in your new house
Gas engineer and plumbing services
Customer Service
Quality
Value
I have been using Alec Rosendale plumbing and heating services for sometime. He has just finished installing a new boiler at one of our rental properties and as usual has been done an exceptional job and offered a quick and professional service from the quote through to installation. Thank you Alec for all your hard work and professionalism.
Customer in Hertfordshire Posted on 09/01/2020 , work completed 09/01/2020
The trader replied (on 16/03/2020)
We have been working with you for over 5 years now. Thank you for the review, and to many more years working together.
Best man for the job , professional
Customer Service
Quality
Value
Look no further, my boiler was installed on time , days before the installation they even offered free oil heaters since my old back boiler had stopped working , where it needed to be bordered and plastered they did it as a good will gesture, the house was left in a very tidy condition, out of 10 I would give them 10*****
Customer in Greater Manchester Posted on 12/12/2019 , work completed 10/12/2019
The trader replied (on 16/06/2020)
Was a pleasure to work with you. And look forward to working with you in the future. Thanks for the review
Fantastic service
Customer Service
Quality
Value
I would highly recommend Rosendales plumbers as I have used them on more than one occasion and have found all members of the team to be very friendly, trustworthy, reliable and accommodating. They turn up on time, clean away after themselves and are good value for money with no hidden extras added to the bill at the end of the job.
Customer in Essex Posted on 20/11/2019 , work completed 20/11/2019
The trader replied (on 16/03/2020)
Thank you, its nice to be recognised as trustworthy in an industry where, it is difficult to gain that. We look forward to working with again in the future.
Great work, fast and good value
Customer Service
Quality
Value
Identified the fault quickly, ordered the part needed immediately and replaced within minutes once the part was available. Great service and would recommend
Customer in Essex Posted on 21/09/2019 , work completed 18/09/2019
The trader replied (on 16/03/2020)
Its always nice when a plan comes together. Highlighting repairs can still be done, and doesn't always need a new appliance.
Hot water cylinder replacement
Customer Service
Quality
Value
Alec is always helpful and responded quickly when we realised we had a leak on the Saturday of the Bank Holiday weekend. He and his plumbers were polite, well presented and completed the work efficiently leaving the house clean and tidy. I have no hesitation in recommending Rosendales for complete installations or incidental repairs or alterations.
Customer in Essex Posted on 02/09/2019 , work completed 29/08/2019
Quality work
Customer Service
Quality
Value
All works carried out on time and at agreed budget. House had recently be decorated and no damage to new works. House was also left clean and tidy after the works. Additional jobs added by me were also completed. Was very impressed with communication from first contact to finishing works. Will be using Rosendales to service boiler and any other plumbing jobs when they occur.
Customer in Essex Posted on 21/08/2019 , work completed 20/08/2019
Replacment Boiler
Customer Service
Quality
Value
Great service, quatation was supplied in good time, work arranged to replace the old boiler with a combi style meaning the removal of the emersion heater and old pipe work. New pipe work to be connected under the upstairs hall floor. All the work was completed with updates on the progress when required and most importantly without delay. clean and tidy when finished. A first class service.
Customer in Essex Posted on 27/06/2019 , work completed 26/06/2019
Good people & a painless boiler upgrade
Customer Service
Quality
Value
It's a big deal to get a new boiler installed. It's not just about the choice of a boiler but the relationship with the supplier that lasts much longer than the installation time. I visited the Worcester Bosch website and requested a quote through their dealership network. I received three quotes within a couple of days. I wanted to get a new relationship for general plumbing work as well as good customer support for my new boiler. Alec Rosendale and Daniel are very competent, personable and polite and their price was competitive. One of the other local quotes I got was the most expensive by a long way and was not in fact a quote but an 'estimate' and an estimate is not a fixed price quote and it should have been (an estimate allows a trader to vary the final price. For some contracts this can be justified but not in this case). Rosendales did a perfectly professional job, were impeccably clean and tidy and great people. I would recommend them without hesitation and also add that they are also people you can trust to work in your home.
Frank Thomson Posted on 16/06/2019 , work completed 29/05/2019
Good job done
Customer Service
Quality
Value
Missed and late appointments are common in the plumbing profession..but NOT with this firm. Tom and his charming assistant arrived on time, drank their tea, did the job...and away.. Would invite them back any time... Thanks boys.
Customer in Essex Posted on 06/06/2019 , work completed 05/06/2019
Quick and efficient
Customer Service
Quality
Value
Alec and his team fitted a new boiler and modified the existing hot water system to make it more efficient in less time than they had quoted and at the price they quoted. There were no "hidden" extras. Their work was done quickly and efficiently, and they cleared the old boiler and all the old tanks. Many thanks to Alec, Danny and Tom
Customer in Essex Posted on 04/06/2019 , work completed 03/06/2019
Boiler Service
Customer Service
Quality
Value
Couldn't ask for more from Alec. He was punctual, friendly and informative. Very reasonably priced as well. Would highly recommend.
Customer in Essex Posted on 30/05/2019 , work completed 23/05/2019
Boiler installation and service
Customer Service
Quality
Value
Alex fitted my Worcester boiler in May 2018 and serviced it in May 2019. He had been recommended to me by some friends as I was new to the area. I would recommend him to others. He is easy to get hold of and always returns calls if you leave a message. The boiler he fitted is excellent and we have had no problems. He has always kept the appointments we have agreed. A really nice guy too!
Customer in Essex Posted on 24/05/2019 , work completed 24/05/2019
Fitting of replacement boiler
Customer Service
Quality
Value
We asked Rosendale to quote for a new boiler late in 2018 and they responded quickly to assess and advise on our needs. They were able to attend during January 2019 to supply and install a Worcester 24ri boiler and all associated work including disposal of the old boiler. All work done quickly and efficiently. Price as quoted and expected. There was no mess or damage and all work was completed much quicker than I'd originally imagined. We liked the fact they are Worcester accredited installers. We have a 10 year guarantee for peace of mind
Customer in Essex Posted on 08/05/2019 , work completed 15/01/2019
very nice and competent plumbers/heating engineers
Customer Service
Quality
Value
Rosendales heating and plumbing ltd fitted a new worcester bosch 30i boiler, they were very polite ,did a very good job at a very competitive price ,and left the work space all clean. I wanted to give the work to a local company ,and After talking to other plumbing companies, Rosendales was the most competitive, and with an efficient boiler, all with a 10 year warranty, subject to it being fitted and maintained as Worcester bosh details. I would recommend rosendales to others and have already passed there details to someone else.
Customer in Essex Posted on 02/05/2019 , work completed 16/01/2019
Reliable, friendly and efficient
Customer Service
Quality
Value
Rosendale's have serviced the boiler in our flat and also completed the gas safety check each year for the past five years. They have always answered my calls promptly and politely, carried out work reliably and efficiently and proved very trustworthy. I have no hesitation recommending them.
Customer in Greater London Posted on 30/04/2019 , work completed 11/04/2019
General plumbing and Gas Boiler installation and maintenance
Customer Service
Quality
Value
We found Alex to be reliable, honest, clean & tidy, knowledgeable and cost effective. His work has always been of the highest quality and we have no reservations in recommending him.
Customer in Essex Posted on 30/04/2019 , work completed 15/11/2018
Excellent installation and service
Customer Service
Quality
Value
Alec Rosendale arrived and installed the new boiler on the agreed day and time. The installation was carried out in a very professional, clean and careful manner. Since then he has been back every year to service the boiler and again this was carried out in a very professional manner. I would highly recommend Rosendale’s plumbing and heating.
Customer in Essex Posted on 29/04/2019 , work completed 06/10/2015
Expert and Valued
Customer Service
Quality
Value
We have used Rosendales Heating and Plumbing Ltd for various small jobs over the last three years without any problems so when it became clear that we had to replace our gas boiler we did not hesitate to consider Rosendales as our first choice. As expected the new condensing boiler was fitted without any fuss. The work was completed on the dates agreed and to the agreed quotation. We will always use Rosendales for any future work and would recommend them to our friends as a trusted, friendly and expert company.
Customer in Essex Posted on 29/04/2019 , work completed 19/08/2017
Good work installing a boiler
Customer Service
Quality
Value
Alec installed a new Worcester Bosch boiler for us. He did an excellent job, it's been working great for two years now. The work included some electrical wiring, fitting a new exhaust flue and bricking up the hole in the wall from the old one. He took care of everything.
Customer in Essex Posted on 29/04/2019 , work completed 15/05/2017
Can only recommend
Customer Service
Quality
Value
Rosendales supplied and fitted our boiler for over 2 years now. We find the services that Rosendales Heating and Plumbing Ltd provide are spot on. The quality of their work is always to a high standard. They respect customers wishes, but also provide guidance and/or helpful assistance when it comes to regulations. Work is carried out to the agreed schedule as well within the proposed budget. They turn up on the agreed time to do the work. Ongoing communication is good, they patiently explain underlying problems, and don't shy away to rectify problems, should the need arise - even though this didn't happen very often. I highly recommend Rosendales and his boys to manage all your gas and heating needs.
Customer in Hertfordshire Posted on 24/04/2019 , work completed 26/03/2019
Reliable friendly quality
Customer Service
Quality
Value
I always use Alec Rosendale for any plumbing or heating work I need doing. As a professional engineer I want to know that the work is being done properly. Alec gives sound and friendly advice, even if it leaves him with nothing to do. Always arrives on time and gets the job done. When required we just leave him our keys so he can get the job done if we cant be at home...
Customer in Essex Posted on 24/04/2019 , work completed 22/04/2019
Good Local Plumber
Customer Service
Quality
Value
We have used Alec for the last 5 years for jobs ranging from problem taps to a Gas boiler replacement and have always been happy with his work, he is trustworthy, friendly and efficient and his work has always been completed within the price quoted and on schedule. We would happily recommend him. Great Dunmow Customer
Customer in Essex Posted on 24/04/2019 , work completed 19/10/2018
good and reliable service contract
Customer Service
Quality
Value
I chose Alec Rosendale to replace my two old boilers with a new one a year ago, a job which was done well and to my satisfaction. I also entered into a long term service contract with Alec Rosendale at the time. I have now had my first year of service under the contract and was pleased with the service given. Alec was helpful as usual and answered all my questions including some general ones which help me to understand my system better. I felt at the time I entered the 10 year service contract that it offered good value. I still feel this a year later. Thomas See
Customer in Essex Posted on 24/04/2019 , work completed 23/04/2019
Annual Service
Customer Service
Quality
Value
Alec has proved to be an excellent plumber and services our Worcester Bosch boiler every year. In addition to the servicing of our boiler he has replaced all of our ageing radiators and rectified work done by our builders when moving our boiler when we had an extension built. He works to a high standard,is punctual and polite and is clean and tidy. We wouldn't use anyone else and he comes highly recommended
Customer in Essex Posted on 22/04/2019 , work completed 22/04/2019
Full heating and hot water system install
Customer Service
Quality
Value
I wanted a heating system put into a rental property so wanted reliability and value. Alec quoted a fair price and stuck to it. He arrived when agreed and did a neat, efficient excellent install. I then hired him to install a new boiler in my home. Once again, he did a great job. I was very pleased with his work and his professionalism. I subsequently hired him again to install another full system in another property and will hire him again when a third place needs doing. Great guy, great work. I have no hesitation in recommending him.
Customer in Essex Posted on 22/04/2019 , work completed 14/06/2018
Annual Service
Customer Service
Quality
Value
Alec has proved to be an excellent plumber and services our Worcester Bosch boiler every year. In addition to the servicing of our boiler he has replaced all of our ageing radiators and rectified work done by our builders when moving our boiler when we had an extension built. He works to a high standard,is punctual and polite and is clean and tidy. We wouldn't use anyone else and he comes highly recommended
Customer in Essex Posted on 22/04/2019 , work completed 20/11/2018
Excellent service
Customer Service
Quality
Value
We recently used Rosendale’s heating to have a new heating system put in. They were within budget, reliable, honest and very tidy. We would recommend using them in future to anyone with no hesitation. It was a pleasure having Alec and his team in our home.
Customer in Essex Posted on 20/04/2019 , work completed 18/03/2019
Instant hot water
Customer Service
Quality
Value
Replaced ancient boiler with a new Greenstar CDI classic and did maintenance work on radiators. They were on time and within budget. Very patient and kind in explaining how system worked (I am in my 70's and have minor memory issues). He suggested the same boiler as I had as my number one choice (unbeknown to him), he supplied estimate quickly and was also the cheapest estimate. The boiler and central heating work brilliantly. I do not find the controls guide very easy to understand, to many options for my liking, not the plumbers fault! Nothing was to much trouble for him, very helpful. Had a issue a couple of weeks ago with the sound of running water. I gave him a call as I thought it related to the heating system. He came round the next day and immediately correctly identified it as a leak in the external mains water supply, he was so kind helpful over a issue that was nothing to do with his work.
Customer in Essex Posted on 19/03/2019 , work completed 08/01/2019
Reliable and knowledgeable
Customer Service
Quality
Value
Rosendales have done good work for us before. He runs a well-regarded local family business. This time he turned out very quickly to attend to a busted gas boiler. He rapidly diagnosed the fault (broken fan) and sorted a replacement which he fitted the next day. He has wide experience of different makes of boilers and heating systems and is a thoroughly reliable, trustworthy and skillful engineer.
Customer in Essex Posted on 27/02/2019 , work completed 19/02/2019
New boiler installation with modifications to existing system and subsequent works.
Customer Service
Quality
Value
Rosendales were chosen from the directory after reading good reviews and having received bad quotes from other businesses (both expensive and including unnecessary items). A very competitive quotation was received quickly and works were completed on time and without any extras, other than modifications that I requested as works proceeded. All completed without any fuss or hassle. I have also used Rosendales to carry out minor works subsequent to the initial installation and recommended them to neighbours who have also been pleased with works carried out. Servicing to our boiler has been on time and all within the agreed guarantee. I have worked as a Quantity Surveyor in the building industry for 40 years prior to retirement and it is a pleasure to have found a company as honest and reliable as this one.
Customer in Cambridgeshire Posted on 10/01/2019 , work completed 09/08/2016
Simply outstanding !
Customer Service
Quality
Value
Alec was one of five quotes that I had to replace my terminally old boiler and replace with a Worcester Bosch. It was a little bit more challenging as I wanted the new boiler in the garage and not in the kitchen. 1. Alec was the only person quoting who arrived on time. 2. His quote was the most competitive ( and after the job was done,because of a slight change in the work the completed price went down!) 3. It was clear that he knew exactly what he was talking about certainly when compared to the other four. 4. His communication both by e mail and by text was perfect. 5. He turned up to do the work on time with an excellent assistant and worked solidly for nine hours to get the job done. 6.He provided an upgraded model for the same price. 7. The work was slick and with the minimum disruption and was extremely tidy. 8. He was helpful during the work making suggestions that would suit me better rather than make his work easier. 9. The work was completed in one day, with almost no mess and they were a pleasure to have in the house. As the title says they were simply outstanding and provide an inexpensive service option into the future.
Customer in Essex Posted on 05/12/2018 , work completed 04/12/2018
Very Happy Customer
Customer Service
Quality
Value
Selected Alec based on his ‘ reviews’ and following meeting with him and receiving a prompt acceptable quote I quickly disregarded others. He is a very pleasant, amiable man who knows the meaning of customer service and relations. He, ably assisted by Tom, have a fantastic work ethic. Effective, efficient and tidy in fitting a new boiler, associated pipe work, gas hob and extractor fan. My wife and I are delighted with the finished article and with the manner he and Tom conducted themselves. They truly deserve the title of ‘ Trusted Trader ‘
Derek L Posted on 31/10/2018 , work completed 31/10/2018
At Last! I've found a brilliant Gas Engineer!
Customer Service
Quality
Value
Having found great difficulty finding reliable tradesmen in the past I decided to use Which? Trusted Traders and I'm so pleased I did! I found Alec (ably assisted by the lovely Tom!) and he responded almost immediately to my emails and phone calls, regardless of the time of day. His quote was competitive but I'm never using anyone who is not a Which? Trusted Trader again - so Alec was the only one that I seriously considered. They arrived on time, worked quickly and tidily, installed a fab new Worcester boiler and a Bosch controller so I can control my heating from afar! Their attitude, responsiveness, workmanship and professionalism was second to none, along with the 10 year parts and labour guarantee and a ten year servicing plan. I'm very happy! Thanks Alec and Tom :-)
P Sansome Posted on 26/07/2018 , work completed 26/07/2018
Excellence in Service, Quality, Price, Product & After-Sales. Highly Recommended
Customer Service
Quality
Value
Requested a quote from four Companies. Investigated each of them via GasSafe Register & Companies House. Rosendales was the Company I chose for our work, which included replacement of eight radiators & valves, new boiler install, new gas pipe run (15mm upgrade to 22mm), install & setup of NEST home controller & Heat Link & "power flush" of the system. I chose Rosendales because Alec was knowledgeable, courteous, polite and was able to discuss my requirements at our initial meeting, without the need to "sell" extra products to me; and his Guarantees for the Boiler, Servicing and Workmanship were and still are, fantastic. They completely destroyed the Competitors!!! Also, his picture was shown on the Gas Safe Register, so I knew he was fully compliant & therefore very competent. Further, his Company Accounts were clear, up-to-date and showed him as Owner & Director (enhancing his credibility in my eyes) and local (Dunmow, Essex). After receiving his Estimate promptly and querying some small details, we agreed to do business & set 3 days for the total overhaul of our system. He requested a deposit of "materials" cost by Bank Transfer, which we duly paid. Alec confirmed payment into his Bank the same day & very, very quickly confirmed the order of all our items. He provided clear details of the materials we ordered and was able to upgrade some of our items (Supplier Sales) for better quality ones. On the day of the install, Alec arrived promptly and discussed the plan for the next 3 days with me. He then just got on with it. I bugged him mercilessly with questions and queries which he politely and succinctly answered, without making me feel intrusive. When Alec hit a small snag on Day 2 with the running of the Gas Pipe, he immediately informed me and we were able to come up with a suitable, yet safe resolution. At all times, he was neat & tidy, with his own ground-sheets and tools for cleaning. He worked methodically and promptly, and completed all the necessary work, including our "snagging" list within the 3 days he estimated. His after-service is excellent also. We experienced a fault with the NEST controller & Heat-Link after 3 months, and within a few days, Alec arranged & fitted a completely new unit. I still bug him with questions now and he's happy to answer. I recommend him to ALL my colleagues, friends and acquaintances as a professional heating/plumbing engineer that offers excellent service, with a smile, at a competitive price, backed by incredble guarantees.
Brian Keith Yang, . Posted on 14/06/2018 , work completed 14/06/2018
A first class heating engineer
Customer Service
Quality
Value
I had a new gas boiler installed and the copper tank, header tank and some old plumbing removed. I had everything explained to me and the work carried out without any problems. Alec Rosedale was very professional polite and friendly. I was very pleased with the work he did and have just had him do another small plumbing job for me. I would always thoroughly recommend him.
Mrs. C. Smolen, . Posted on 14/06/2018 , work completed 14/06/2018
Very Efficient
Customer Service
Quality
Value
Replaced boiler and moved it's location, efficient ,and left the house clean and tidy.
Mrs Janet Evariste, . Posted on 14/06/2018 , work completed 14/06/2018
Look No Further - Great Job Completed
Customer Service
Quality
Value
Complete boiler replacement - work was completed in a very professional manor with all pipe work welded and fitted aesthetically pleasing. Because he is a Worcester Bosch approved installer I was able to benefit from an extended warranty.
Blake Simpson, . Posted on 14/06/2018 , work completed 14/06/2018
Professional and reliable
Customer Service
Quality
Value
New Worcester Bosch boiler with larger hot water cylinder and water tank. Radiators and heated towels rail in new extension. Also bathroom fittings (shower, wc, washbasin). Arranged for fitting of underfloor heating.
Peta Gilbert, . Posted on 14/06/2018 , work completed 14/06/2018
Very competent, fast, clean and thoroughly recommended.
Customer Service
Quality
Value
Had a new LPG boiler installed and several old radiators replaced. Very helpful advice and exceptionally speedy service; all done within two days!! Also all done within original quote, so no nasty surprises and house left clean and tidy with minimal disruption. A job well done. Chris P, Thaxted.
Pinchen Posted on 25/05/2018 , work completed 25/05/2018
Knowledgeable, responsive and dependable
Customer Service
Quality
Value
We found Alec Rosendale via Which trusted traders which we have used for the first time and which we highly recommend. Alec installed a new boiler for us to replace an older system based on two boilers, which was over designed and over specified. Alec is knowledgeable and gave good advice on the new system which he installed a week later. Alec was always prompt, managed the work efficiently and was responsive to our requests. Since then Alec has attended twice to unconnected plumbing issues that we have had. We have struggled in the past to find a regular local plumber we can rely on so are glad to have found Alec via Which and hope now to build a longer term relationship with him. I highly recommend Alec Rosendale. Thomas See
Clare See Posted on 03/05/2018 , work completed 03/05/2018
Competent and reliable
Customer Service
Quality
Value
Alec has done good work for us including sorting out our heating and boiler. He has invested in the latest hi-tech kit for flushing accumulated gunk out of radiator systems which makes a big difference to heat output. He is very knowledgeable, honest, reliable and a friendly character, and his terms are very reasonable. I am happy to recommend him. Fergus S, 23/01/18
Shanahan Posted on 23/01/2018 , work completed 23/01/2018
Fast, responsive and competitive
Customer Service
Quality
Value
There's probably never a "good time" to replace a boiler. And January definitely isn't it. But Alec made it as painless as possible, responding very quickly by phone / email from our first enquiries to completion of the job. Having sought a couple of quotes, Rosendales were competitive and, as importantly, we were happy to have them in the house and trusted them to do the work. Everything was carried out very quickly when it came to the day of the job - the old boiler removed and disposed of, some poorly installed old pipework moved (at no additional charge, remarkably) and the new one in in less time than expected.. Highly recommended!
Jordan McLachlan Posted on 10/01/2018 , work completed 10/01/2018
One of the good guys
Customer Service
Quality
Value
I had full heating systems installed in two rental properties and a new boiler in my home.
NickB, NickB Posted on 23/11/2017 , work completed 23/11/2017
Exellent Work
Customer Service
Quality
Value
Rosendale Heating removed old gas boiler and fitted the new one in more suitable location, make little or no mess.
Janet E, Janet E Posted on 21/11/2017 , work completed 21/11/2017
Reliable and Honest
Customer Service
Quality
Value
Alec was servicing my boiler until we needed a new heating system so what we did was that we changed the floor standing Glow-Worm for a Worcester boiler. A couple of months later, he came to put a new hot water cylinder in as well and moved the boiler to garage and put a new pressurised boiler in as well. Like all one-man-bands, he's difficult to get hold of during the day as he's normally doing a job but once he's made an agreement he comes on time. He's reliable and honest
Anonymous, Anonymous Posted on 21/11/2017 , work completed 21/11/2017
Friendly boiler man
Customer Service
Quality
Value
Alec installed a Worcester boiler and controls as part of a new c/h system. His advice was sound and his work was quick, clean and efficient. He has been back since to put inhibitor in the system and balance the radiators as I added one after installation. I have been very happy with his work and his charges and would not hesitate to recommend him.
Kevin Moore, Kevin Moore Posted on 20/11/2017 , work completed 20/11/2017
Marvellous
Customer Service
Quality
Value
Rosendales have done a couple of jobs for me including replacing my boiler and replacing the pipework system. I am extremely happy with all the work, he really took the time to explain everything and said if ever I needed anything or had any problems then I could contact him anytime. He even came out for an emergency job for me at 10pm! He's very friendly, reassuring and nothing is ever too much trouble. Always arrives on time, very helpful and tidy, he goes out of his way to ensure I am happy and kept informed. I would absolutely recommend Rosendales.
Mrs Smolen, . Posted on 14/11/2017 , work completed 14/11/2017