Endorsed by Which?

Rudkin & Herbert Limited

4.9

30 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–16:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Our story began in 1992 where the business started from owning one small van in Leicester carrying out boiler works to now a fully-grown business trading in the hot water and heating industry. We provide high-quality and reliable full central heating installations, plumbing and bathroom services within Leicestershire.

Why choose us?

Qualifications & Accreditations - We hold a range of qualifications and accreditations, including Which? Trusted Trader, Gas Safe, OFTEC, FSB, MCS, Logic and RECC certified.

Bespoke Service - Our central heating and plumbing service is custom designed for all your needs and tailored to your property from start to finish.

Aftersales Service - We can offer up to 10 years manufacturer's guarantee and our own 12 months on labour and materials after installation.

To see more reviews, visit our review profiles on TrustPilot, Reviews.co.uk, Google Plus.

What we do

  • Plumbers

    • Unvented cylinder installation and maintenance
    • Emergency plumbing services
  • Bathroom fitters

    • Wet rooms
    • Accessible bathrooms and showers
    • Bathroom design services
    • Bathroom refurbishment
    • Bathroom suppliers
  • Renewable energy

    • Ground source heat pumps
    • Biomass
    • Solar panels
    • Solar water heating
  • Boiler, central heating and gas engineers

    • Radiators and central heating
    • Gas safety testing and inspection
    • Gas emergencies
    • Power flushing
    • Underfloor heating
  • More Services

    • boiler installation
    • boiler servicing

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
30 reviews
Customer Service
4.9
Quality
5.0
Value
4.8
Sort by
Professional plumbing job
Customer Service
Quality
Value
The hot water pressure in my house system has decreased over the years. This plumbing engineer (named Glen) attended. He explained the problem very thoroughly then he fixed the problem after my permission. I am happy with the result he fixed. I will recommend to anyone without any hesitation.
Customer in Leicester Posted on 20/05/2024 , work completed 17/05/2024
NEW BATHROOM- SECOND TO NONE, EXCELLENT ALL THE WAY
Customer Service
Quality
Value
JOB- Remove old and fit a whole new Bathroom. From start to finish: Excellent work. Very helpful all the way, flexible and looking out for the customer,keeping time frames, friendly and full of good advice and suggestions. Highly skilled tradesmen, second to none. No compromise in quality, very impressed , very pleased. Excellent value for money. NOW nearly a year later the whole family enjoying the new bathroom. RECOMMEND without hesitation.
Customer in Leicester Posted on 29/02/2024 , work completed 22/03/2023
New boiler installation - Excellent service
Customer Service
Quality
Value
I recently had a new gas boiler installed by Rudkin & Herbert. From start to finish, I received an excellent service from them. My initial enquiry was followed up by a prompt visit from Ian Herbert. Ian spent a good half hour thoroughly checking the current heating system and then explaining the different options available, leaving me a booklet and written information. I was impressed by Ian's expertise, attention to detail and professionalism. I received detailed and fairly priced quotes a couple of days later. The new boiler and wash basin taps were installed by Ed over two days. Ed was punctual, friendly and polite, and accommodating. He worked extremely hard, efficiently, and tidily and thoughtfully ensured we could use the gas cooker and had hot water the first night. Ed completed the work fully on time, ran through the new boiler instructions and left everything tidy. He was very professional and efficient - thank you very much Ed. The communication from the office was excellent throughout. I will definitely use Rudkin & Herbert for future works. Thank you all for the great service!
Customer in Leicestershire Posted on 26/11/2023 , work completed 21/11/2023
New Boiler
Customer Service
Quality
Value
We were recommended Rudkin & Herbert and they did not disappoint us in any way. From the first moment Mr Herbert came to do the quotation to Jason expediting the work we have been extremely happy. Jason worked quietly and like a trojan on his own fitting our new boiler and a new radiator. Nothing was an issue for him - excellent employee! Wish there were more like him. We were left with water at then end of each day. Jason covered all of the areas he worked in and cleaned up at the end of each day. Cannot recommend this company highly enough.
Customer in Leicestershire Posted on 12/11/2023 , work completed 02/11/2023
Can't be faulted
Customer Service
Quality
Value
Had the boiler serviced engineer arrived at time slot given.Rudkin and Herbert are an excellent company and have used them numerous times and always been highly satisfied. Would definately recommend them.
Customer in Leicester Posted on 31/10/2023 , work completed 30/10/2023
Good efficient service
Customer Service
Quality
Value
Boiler and Solar Thermal service carried out, the engineer is very knowledgable and efficient he also fixed an ongoing issue with the boiler. We will use this firm again and thoroughly recommend them.
Customer in Northamptonshire Posted on 30/08/2023 , work completed 08/08/2023
Excellent service from Rudkin and Herbert
Customer Service
Quality
Value
This firm responded immediately to our enquiry about a new boiler. Mr Rudkin visited us in person and demonstrated significant expertise in his field, relating this to our requirements with a great eye for detail. He listened to the future plans we have for our property and built into his quote some excellent future-proofing measures. The work started precisely on time and was finished within the expected time scale. Cameron and his team worked efficiently and effectively throughout. Other trades were called upon as required and appeared on-site immediately, completing their work quickly and with a minimum of disruption. Cameron demonstrated impeccable professionalism throughout, as did all the colleagues working with him. We were informed of developments at every stage, and where decisions were required to be made by us very clear explanations were given. At the end of the last day a clear run-through of the operating instructions was provided, and the boiler worked flawlessly from the start. Everything specified by Mr Rudkin was of the highest spec. and the installation by Cameron and his team was done to the highest standards. This firm can be highly recommended.
Customer in Leicester Posted on 05/08/2023 , work completed 28/07/2023
New bathroom
Customer Service
Quality
Value
Although quite pricey and ran over the expected completion time, I am very happy with the work provided by Rudkin & Herbert. The team, transformed my bathroom - Simon, Carl, Paul, Shamus, Minty, Jes (rubbish removal), and some names I've forgotten (sorry), were very helpful, cheerful, always turned up on time and cleaned/tidied up every day. The different teams also worked very well together and if anything was not right, it was quickly resolved satisfactorily. Rob, the manager, was excellent, always available on the phone for any queries and frequently popped around to see how the works were progressing. Overall, I would not hesitate to recommend Rudkin & Herbert. Thank you, all.
Helga in Leicester Posted on 30/03/2023 , work completed 21/03/2023
Wasn't disappointed
Customer Service
Quality
Value
After our old (20yr+) boiler broke it was time for a new one. We didn’t know anyone that had used Rudkin & Herbert before and after reading reviews we decided to go with them….. They didn’t disappoint. From when Ian came out and reassured us that it could be changed to when Cameron appeared on the day of works. Cameron is a credit to the company. He was always on time, polite and courteous. He laid carpet protector down on all areas that he would be working, cleaned up after himself every day and left us with water. He mostly worked on his own and had additional support pop in when they were free. Took ½ a day longer than quoted (price didn’t change) but this did not impact on the works carried out. Had an issue with our bathroom radiator after (not a fault of the installation) Paul came out the day that I rang and sorted the issue within minutes. I am now saving for a new bathroom and will not hesitate to us this company for the works.
Customer in Leicestershire Posted on 01/03/2023 , work completed 13/02/2023
The trader replied (on 03/03/2023)
Thank you for your positive review. Cameron indeed is an asset to our company and I will be sure to pass on your kind comments regarding his workmanship. We are delighted you are pleased with the works
Quick quality work
Customer Service
Quality
Value
We had a new central heating boiler fitted by Rudkin & Herbert as our old boiler had stopped working and was beyond repair. They came out promptly when contacted, were helpful and clear in providing guidance, and provided a quote within the day. Work was completed within a few days by Ed, who was courteous and helpful and had an excellent attitude. The price was as per the quote. We are very satisfied with the service.
Vivek in Leicester Posted on 29/10/2022 , work completed 17/10/2022
Brilliant transformation
Customer Service
Quality
Value
Bathroom converted to a wet room to a very high standard by a superb team of assorted skills. Very impressed with the workmanship, friendliness and work ethic of the team and the way they all worked together. Work was completed in the time frame promised and everything cleared away and cleaned up at the end. Regular visits throughout by the Manager.
Customer in Leicestershire Posted on 02/09/2022 , work completed 26/08/2022
Would highly recommend
Customer Service
Quality
Value
My mum had a wetroom installed. We would highly recommend Rudkin and Herbert. Thank you to Paul, Joe, Nick and Tom for all of their hard work. Thanks to Rob and all the office staff, all very friendly and approachable. Thank you.
Customer in Leicestershire Posted on 14/07/2022 , work completed 08/07/2022
Great team and service :)
Customer Service
Quality
Value
Ian was great when he came to quote. Paul and Ed did a fab job fitting and explaining everything. Tracey was wonderfully helpful helping to sort the paperwork etc. A great team all-round! Thanks :)
Demelza in Leicester Posted on 02/07/2021 , work completed 02/07/2021
Brilliant New Boiler
Customer Service
Quality
Value
As we are in our early 80s the decision to have a new boiler was major. From the initial visit by Ian, the office staff dealing with questions to yesterday when Paul and his colleague came to do the work the whole team have been excellent. Kind, considerate, efficient, explained in detail and cleaned up so well. We are delighted and grateful for such a friendly company that has taken such care of our plumbing needs over the years.
Norman and Christine in Leicester Posted on 20/04/2021 , work completed 19/04/2021
Excellent Work
Customer Service
Quality
Value
All work carried out with expert knowledge at hand. Patient and polite workmen who appreciated that my elderly mother required heating during the cold spell. Minimum disruption of vital services and hardly knew the workmen were around. All rubbish cleared. I have used Rudkin for 20 odd years and would highly recommend them. They are ‘my plumber’.
Customer in Leicester Posted on 12/04/2021 , work completed 07/04/2021
High quality work and trustworthy
Customer Service
Quality
Value
We had a boiler refit, moved the hot water cylinder, added new radiators, upgraded others, had the system flushed and checked all was working including balancing the water pressure. They advised us on the most energy efficient system for the house and quoted accurately. They offered us a reasonable regular aftercare service too. They worked efficiently and were very clean around the house. Jason and Joe were a pleasure to have working in the house for 4 days, they always consulted us about positioning of new radiators and boiler and were always polite and patient with us. I'd highly recommend them.
Customer in Leicestershire Posted on 27/07/2020 , work completed 16/07/2020
Excellent service and results
Customer Service
Quality
Value
I previously used Rudkin & Herbert to replace my central heating system and they did an excellent job so I got them back to refurbish my downstairs toilet. I needed the room completely gutting, a new suite installed, a boiler boxed in, a lot of piping moved plus plastering and tiling. Everything went perfectly from start to finish. Ian came round, we discussed options and he produced a clear, detailed design and quote, which was very reasonable. The work itself, by Simon, Nick and Minty, was carried out very efficiently and to a high standard and the results are excellent. Throughout everyone involved was friendly and helpful and I would unhesitatingly recommend them.
Customer in Leicester Posted on 26/06/2020 , work completed 24/06/2020
St Philip & Sr James Parish Church, Ratby heating boiler replacement
Customer Service
Quality
Value
I would like to say a big thank you from St. Philip & St. James Church, Ratby for our new boilers installation. We were very pleased with the professionalism of your company in all aspects of the work from quotation through to handover including explaining how to operate the control unit. May I say a big thank you to Glen, Riley, Jason and Joe for their amazing workmanship, the installation is a work of art. I was impressed with the care and clean way of working a credit to your company. I would not hesitate to recommend Rudkin & Herbert to anyone in the diocese and indeed to anyone else requiring your type of services. I'm pleased to say everything is working well.
Customer in Leicestershire Posted on 03/02/2020 , work completed 31/01/2020
The trader replied (on 06/02/2020)
Thank you very much for your kind review - it is most pleasing to hear when a job has been done well. We will of course pass your thanks onto the lads involved! The Rudkin & Herbert Team
Excellent workmanship completed to an extremely high standard
Customer Service
Quality
Value
Rudkin & Herbert Limited were employed to perform a complete re-fit of a family bathroom and en-suite shower room plus installation of a mains pressure hot water system. From planning to completion, communication has been excellent ensuring that we were kept informed about all aspects of the work undertaken. Every element in the process of totally transforming these areas has been completed to an extremely high standard, and the final result is outstanding. The fine tuning on site was always done through consultation and we very much valued input and direction from what is clearly a very experienced team of capable craftsmen. Helpfulness was in abundance from all those involved, and almost felt like bringing the family in to do the work. This is a company that goes all out to deliver exactly what has been planned, and to do it to an exceptionally high standard within an agreed timeframe.
Neil Posted on 05/12/2019 , work completed 28/11/2019
The trader replied (on 20/12/2019)
Thank you, Neil, for your review! We are happy that you are pleased with our service! We have rewarded the lads on the brilliant job! - Rudkin & Herbert Team
New Boiler and Radiator Plumbing
Customer Service
Quality
Value
I would happily recommend Rudkin and Herbert for any heating works you may require. From the initial quotation visit with Ian who was more than happy to spend time discussing all the options available to the completion of the works. Thank you Glenn and Joe for doing a fantastic job with fitting our new boiler and radiator valves and Glenn and Ed for returning at a later date to date to re-plumb one of our radiators. I have a little bit of a finickety streak when it comes to workmanship and I can happily say that I am extremely pleased with the work done. Everyone was more than happy to spend time working out the best way of doing things rather than necessarily the easiest and there was definitely no settling for 'that will do'. Communication with everyone in person and on telephoning/emailing the office has always been extremely professional. Thank you Rudkin and Herbert!
Customer in Leicestershire Posted on 26/10/2019 , work completed 24/10/2019
The trader replied (on 05/11/2019)
Thank you for your lovely review and the time to send in your review! We will ensure to reward Glenn and Joe for the amazing job! - Rudkin & Herbert Team
New Combi Boiler Installation
Customer Service
Quality
Value
Rudkin and Herbert fitted a new Worcester Bosch Combi Boiler in place of the existing boiler, removing water tanks and cylinder from the loft. The tanks had recently caused problems due to a leak which resulted in damage to the back bedroom. Glenn and Joe, who carried out the installation, did an excellent job from protecting the carpets, installing the boiler, removing tanks and cylinder, and flushing and checking the central heating system, all within the agreed timescale (this in spite of problems with older radiators, one of which had probably not worked properly for years!) Both Glenn and Joe were friendly, helpful and considerate - my wife and I are both in our 80s - and the office staff were as well. All in all an excellent outcome - warm house, hot water on demand, a more powerful shower, no tanks in the loft, and all completed in less than 3 weeks from initial quotation. Yes, I would recommend this trader!
Customer in Leicester Posted on 12/10/2019 , work completed 27/09/2019
The trader replied (on 29/10/2019)
Thank you for your lovely review! We are happy that you are satisfied with our service! We will ensure to reward the lads on a brilliant job! - Rudkin & Herbert Team
Excellent throughout
Customer Service
Quality
Value
I would like to thank Rudkin and Herbert for the excellent work that was carried out on my bathroom adaptation - the work was carried out like clockwork, from one tradesman to another leaving, Pete, Simon, Chris and Rob and the staff in the office were excellent. I would highly recommend Rudkin and Herbert and congratulate them on there skilful work.
Graham, Leicestershire Posted on 27/02/2019 , work completed 27/02/2019
The trader replied (on 26/04/2019)
Thank you Graham for your review! We are happy that you are satisfied with your review. - Rudkin & Herbert Team
Rudkin and Herbert
Customer Service
Quality
Value
Very pleased with the quality of the work ( fitting of new shower) .Work involved re-instating existing shower cubicle which is better than new! Both Steve and Nick were courteous and carried out the works to a high standard
Customer in Leicester Posted on 25/02/2019 , work completed 19/02/2019
Professional, hardworking & trustworthy- Fantastic job.
Customer Service
Quality
Value
From the quote to the finished job we have been over the moon with the company. They are professional, punctual, hardworking and have done exactly what they said they were planning to do. Ian who did a thorough assessment of the work and tried to think of every possible thing to ensure that our supply was fast and efficient compared to other companies who were not so thorough. Glen and Joe worked non- stop and ha e done a fantastic job, they turned up when they said they were going to and always polite and friendly even when they had encountered problems along the way (due to this the bature if our property) to which they were able to solve with minimal disruption and with a lovely finish! We would definitely recommend this company, although make sure you have plenty of coffee and sugar in stock! Thanks again.
Customer in Northamptonshire Posted on 12/02/2019 , work completed 08/02/2019
Pleasant and competent tradesmen.
Customer Service
Quality
Value
Pleased with the work quality and explanations of any mods required. Very competent plumber.
Nicolas, Leicestershire Posted on 17/12/2018 , work completed 17/12/2018
HARD WORKING AND EFFICIENT
Customer Service
Quality
Value
Jason and Cameron worked very hard for five days to complete a very difficult task of removing small bore heating, replacing with 15 mm and a new Cylinder. Their attitude was excellent and the site was kept clean and tidy, I would thoroughly recommend these guys and Rudkin & Herbert.
rodney Posted on 17/09/2018 , work completed 17/09/2018
The trader replied (on 12/10/2018)
Thank you Rodney, we appreciate your time for your review! We will ensure reward Jason and Cameron for their hard work :)
Superb Services
Customer Service
Quality
Value
I had new boiler and few quotation but this was the best with a visit by the director himself Well explained with time & date confirm Work was carried out very well by very good engineer All rubbish cleared and place cleaned Superb 10 out of 10
Muslim Rajani Posted on 01/11/2017 , work completed 01/11/2017
The trader replied (on 16/11/2017)
Thank you Muslim for your review on us! We appreciate your time to leave these comments! :)
Excellent all round service, highly recommended
Customer Service
Quality
Value
Central Heating Boiler replacement, including some upgrading /improvements to central heating system.
Which? Trusted Traders Consumer Posted on 12/10/2017 , work completed 12/10/2017
Great service
Customer Service
Quality
Value
We had conventional heating system replaced for Combi Boiler, new towel rail and thermostatic shower fitted. Fitters were very friendly. Our home was treated with respect. They did amazing job. My only wish is for all appliances being made by Worcester Bosch and all the fitters/tradesmen being at least have as good as the ones from Rudkin & Herbert. Thank you
Which? Trusted Traders Consumer Posted on 04/10/2017 , work completed 04/10/2017
Best all round
Customer Service
Quality
Value
Work was quoted for within 24 hrs of initial visit Work started on installation of a Worcester Combi Boiler and new radiators exactly to the hour as promised and agreed All work completed in 4 days including stripping out and disposing of old tanks and boiler. Returned to fully explain controls. So satisfied they are installing a replacement boiler in another house of mine.
Which? Trusted Traders Consumer Posted on 28/04/2017 , work completed 28/04/2017