Rutilus Concrete Gutter Replacements Limited

Having observed a neighbour's property's concrete gutters being removed and replaced by this company, spoken with and found that they were pleased with the outcome, I arranged for a quotation. Following a promptly arranged visit by Anthony and pleased that there was no "pressure " selling, but a clear explanation of the process, the products and choices offered, together with guarantees. As in my case, a local scaffolding company was required this was all arranged by Rutilus admin. On the day, the installers arrived on time, worked like Trojans for two days, were friendly, informative and although the work involved is fairly dirty, they cleaned up as they went along, leaving the site as clean as they could. Final result looks great. The Hippo waste bag was collected within a week. All guarantee documentation sent within days. Very happy with the outcome and all dealings with this company. Very happy to recommend. Very happy with the outcome

The quote process went well. The date was booked in. The gutter team arrived, on cue, then ummed and ahh'd a bit whilst looking around our bungalow, before saying they couldn't do it. A brief, albeit vague, call back to the main office and then drove off again. We've never heard from the company since. Not a phone call, or email - absolutely nothing. No proper explanation or even an apology. If I could award zero stars, I would, so 1 star is a misleading compliment.

The work was completed quickly and efficiently. Everything was explained perfectly beforehand with a clear breakdown of the service. The builders were very friendly and happy to explain the work as they did it. The gutters look fantastic and have worked brilliantly since day 1! Customer service was very strong. I had been given 2 different numbers to contact the manager if I had any questions. She helped with all the paperwork as we needed the invoices split 4 ways for each neighbour. She answered all my questions and the neighbour's questions over the phone or email very quickly and maintained a friendly and professional approach throughout. We also gained a 50-year insurance-backed guarantee, which came through quickly. Would definitely recommend this company on the work they did, and their customer service.

The builders completed the work quickly and with little disruption. However, the manager was rude and unprofessional throughout. My neighbour had already engaged Rutilus before telling me that the work was necessary (we have joint liability). I contacted the company to discuss some serious concerns. The manager answered my questions but told me that I was not welcome to ask any more. She also passed my personal details to my neighbour because she thought "there would not be a problem" with doing so. It was agreed that payment would not be due until the work was completed, and the removal of the rubble was listed as part of that work. When the builders departed the site on 3rd March, they left the rubble for later collection. The manager insisted on payment while the rubble was still on site, even stating that payment had been due on 1st March. The rubble was collected on 8th March; I posted the cheque the following day, and told her that I had done so. When it failed to arrive within a few days, she accused me of lying and threatened legal action. I have found the manager to be rude in the majority of her emails to me, and it is for that reason that I cannot recommend this company.

After researching for companies who replace Finlock guttering, I went with Which's recommendation Rutilus who were very professional and I was really pleased with the outcome. The pair, who arrived on time each day worked their socks off and cleaned all the rubbish as the went along. It hasn't. rained yet but I'm very confident that the guttering will work as good as it looks. Highly recommended.

Got three quotes prior to deciding which trader to use. I found Rutilus to be very competitive on the quote and Anthony the salesman was clear and explained the process well. The guys turned up on time as stated and from start to finish were efficient in their work. This is a dirty and noisy job, but the guys did their best to ensure both were kept to a minimum. Overall a great job and this has made a world of difference to our house.

Concrete (finlock) gutters cut and replaced with plastic guttering. Quote was significantly cheaper than others. Visit for a quote, advice and communication before the job was helpful and efficient. Job all done on time and as promised - friendly and efficient. Would recommend.

The fitters arrived right on time on a cold and frost morning and immediately set to work. They worked thoroughly and efficiently throughout the two days to complete our new gutters. A great job well done. We wouldn’t hesitate to recommend Rutilus from start to finish.