S & M Plumbing & Heating

Great company, really helpful and efficient. Can’t thank them enough. Attended to a leak really quickly. Much appreciated. Would definitely recommend.

John installed our new boiler and it was a pleasure to host him. Initially, he had to contend with a problem with the old gas infrastructure which was not on the plan and he did so neatly and professionally. He kept us informed throughout and left the place clean and tidy at the end. Like all his colleagues at S & M he gives the impression that once the work is complete he will still be contactable in case of any issue. This is why we have been using S&M for major projects since 2018. The very few times problems have arisen they have been faithful to their promises and turned up in a timely way to sort things out.

Professional service from start to finish, from mikes professional initial quotation and explanation of the work and to John and Chris's hard work over the two days on my replacement boiler upgrade. many thanks. Mike.

We first used S&M in 2018 to fix our weak water pressure. They identified the problem source and fixed it. We were so impressed by the work they did that, shortly after, we contracted them to undertake four other major projects: family bathroom, ensuite bathroom, creation of a back sitting room and most recently a downstairs cloakroom. All the work was completed without drama or incident to the highest standard. Where obstacles were encountered, Mike or one of the team explained the problem and how they would get around it. The planning is a two-way exchange, where they listen to our needs and make suggestions. They explain each step of the project in a clear manner so that there are no surprises. It's hard to single out individuals as we've never had an S&M worker who was less than excellent, but a special shout for Tony and Derek in the downstairs cloakroom project for their resilience in the cold, the rain and the heat. The new outside wall looks like it has always been part of the house and the cloakroom itself manages to feel bigger than the space it occupies. We cannot recommend S&M enough.

Received quote to have 3 radiators replaced with new pipework, thermostatic valves and lockshield valves. After accepting the quote I was given a date and time work would be started. John the engineer turned up promptly and explained everything then started work immediately. All work was completed to an excellent finish and I will be using them again to fit new radiators upstairs. Would highly recommend

We required a quotation for a new boiler and a new rad in conservatory. Mike came to assess and we received very good advice regarding a new boiler and optimising pressures on rads. The quotation was very good so we went ahead with the 2-day fitting. I can't recommend John the gas plumber enough, he was cheery and helpful and explained any questions clearly and simply. We opted on 2 more new rads which were quoted for prior to fitted and were fitted within the 2-day programme. John also contacted British Gas as the gas meter pressure was low. BG visited within the hour and John ensured the pressures between the meter and the boiler were correct before BG left. We have had dealings with other gas fitters in the past, and they were abysmal compared to John. He is an excellent, honest tradesman who knows his stuff. A big thank you to John and everyone at S & M, we will be using your service again later on this year.

Old boiler removed and new boiler installed and tested quickly and efficiently. Quick, friendly service from John. The old boiler and other unwanted material was fully removed.

I called S & M Plumbing & Heating 3 months after having 2 boilers fitted by another company. We needed to upgrade our radiators. Some were too small for the rooms. I called the company, Mike gave us a date to call, came on the day and time. Mike was thorough, clear in explaining how the size of radiators is calculated per room, explained many details. He was comprehensive, helpful, professional. Mike was friendly, communicative, thorough, professional. We accepted their quote. John the engineer came with a young trainee. They were so professional, friendly, helpful, easy to have in the house. John couldn't have been nicer, ever ready to answer questions. A genuinely good experience after the previous company who installed our boilers. The work continued over 1.5 days. John arrived at 8:15 am each day. He was assured, knew his work, cracked on with it all faultlessly. He confirmed the placing of the rads, once each radiator was installed with new thermostats, he confirmed this was as we wanted. He was just so personable. Finally, John checked the gas pressure to our upstairs boiler at the meter. He explained the required gas pressure for the upstair boiler, tested the meter and found it to be inadequate. He called the gas company on the spot, explained the issue. They are due out within the hour. Excellent work, attitude, reassurance. Thorough, clear. Exactly what you hope for in a company you need to trust. John's a tea junky!

What can I say about the company apart from first class, excellent, would recommend them. They came on Friday nine am and agreed the new boiler, by twelve pm the engineer was here to remove and install a new boiler. John, the engineer, was very polite and very clean. He was cleaning as he went along, worked hard and got the new boiler in on the first day. He came back Monday to complete the flushing of the radiators, he was very professional and was very easy to get on with. A credit to the company, they have left me with a really excellent heating system. Thank you.

This was a complete bathroom replacement down to bare walls. Professional and courteous in design, implementation and after work clean up/removal of waste materials. We were kept fully informed at all stages of the project. Completed on time and to the agreed budget. Excellent work ethic from the installers for the project duration. Finish and attention to detail immaculate given the range of work done by the same guys(plumbing, tiling, flooring and cabinet installation). Would not hesitate to recommend this company for similar work.