S & M Plumbing & Heating

S & M refitted my bathroom for me recently. From the initial appointment to visit they were punctual, reliable and helpful. They helped me navigate the various complications we encountered around design, were patient and flexible when I changed my mind and great about the snagging issues at the end. I'm enjoying my new bathroom and I'm happy to recommend them for anyone else in search of a new bathroom.

I had no hot water and contacted S & M heating, an appointment was made within a day and John came out to take a look, we needed a new part which John got for us and fitted the next day as promised. He also got our thermostat to work, which it hadn't done since the boiler was fitted (by another company). All in all, I cannot recommend this company highly enough, John was great, explained everything and was very professional. Will definitely use S & M plumbing again.

I spent a couple of months researching companies whilst looking for consistent and genuine reviews across many web sites, our intention was to have our heating system checked before winter arrived, and we had decided that S and M were going to be our first choice. Events overtook us and the old boiler failed before we had contacted S and M. From my first apprehensive telephone call I became more certain that we had chosen wisely. Steve answered my call and I explained the problem, he was able to have an engineer visit and inspect the boiler the next day, a quick look inside the unit left the engineer and I in no doubt that a new boiler was necessary. Mike called the next day and explained all the options, we decided to have a Worcester Bosch unit. We agreed that work would start a couple of weeks later and was expected to take a couple of days, we then waited to to see if that date was achieved. We need not have been in any doubt, John their engineer arrived promptly. John was pleasant, efficient, hard working, and kept us fully informed throughout the installation, it was a pleasure to have him working in our home. John discovered a fault with the main gas meter supply and even managed to liaise a visit by the gas company whilst he was finishing the installation of the boiler. We have no hesitation in recommending S and M and intend to use them for regular maintenance and any future work.

I would not hesitate to recommend this firm. Mike came out to assess what was needed and provided thorough and detailed advice. I had an old boiler and tanks removed and a new Worcester boiler installed. John, who carried out the work, did an excellent job and was a very tidy workman. A huge thank you John, I now have heating, piping hot water and a shower that blasts out. I'm delighted !

My husband contacted S&M through the Worcester Bosch website on Sunday, they contacted him first thing Monday morning to ask how they could help. He asked for their opinion on the problem and they suggested that a service would probably resolve the issue but didn't make any guarantees. We appreciated their honesty and arranged for them to come and look at the issue that afternoon. John turned up, when arranged, and did an excellent job on an old boiler that we should have had serviced more regularly. He was open about what he was doing and explained everything to me. He obviously was very knowledgeable about Worcester Bosch boilers. The service did resolve the issue and we were charged exactly what had been quoted. My husband is going away for a while but I now know that if I have any problems with our boiler or heating that I can get help quickly and affordably. Excellent company, great communication, very affordable and professional experts. Highly recommend.

The visit by Mike to assess a suitable replacement for my ageing 16-year-old combi boiler was helpful and sensible. Additional queries afterwards were answered comprehensively. The central heating engineer, Chris, who performed the installation of the new Worcester-Bosch 8000 Life Combi was friendly and considerate but also meticulous and thorough, supported by other helpful members of the team at various stages including his apprentice. The work was done with precision and within the agreed timescale and budget.

Installation of a new bathroom was completed in an exemplary fashion. The two installers were tidy, polite, and worked in an efficient manner. The total cost was cheaper than several other quotes. The finish of the bathroom is beautiful. I would certainly recommend this company for new bathrooms.

I would certainly recommend this company. I had a new Worcester Combi boiler put in the loft and the old back boiler and fire removed, also a couple of new radiators installed. John the engineer was brilliant, very polite he worked hard all day nothing was too much trouble and before he left for the day tidied up. He was very professional first class service.

Great advice and service, fitted new Worcester Bosch Greenstar boiler. S&M plumbing & heating provided a professional service, all delivered to the timescales they promised. Initial advice from Mike helped us select the best Worcester boiler for our house (a Greenstar Life). Then great service from John and his team in delivering and installing our new boiler. Happy to recommend.