BOILER NOT WORKING
I used SOS Plumbing Limited after recommendation from a neighbour. Their engineer arrived as the boiler had not been firing up and I was having to use the reset button. It appeared to be OK on his visit but I had the same problem a couple of days later. I rang SOS, the same engineer came out promptly and the bearing plate and electrodes have now been replaced as he suspected would be necessary if the problem persisted. The boiler is now working properly, thank goodness in this very cold weather. I have found SOS very helpful in sorting out the problem and would recommend them.
Customer in Cheshire East
Posted on 26/11/2025
(Reviewer did not use service)
Recommended
Great Service
This is the second time I have used SOS Plumbing and have been extremely pleased with the service they have provided. Most recently I had 2 dripping/leaking radiator valves, a simple job, or so I thought. The job was more complicated but Freddie the plumber that attended, sorted it all out without any drama, arrived on time and was courteous. I would definately use SOS again for any more plumbing jobs that crop up and would recommend wouldn’t hesitate to recommend them
Customer in Cheshire East
Posted on 15/11/2025
(Reviewer did not use service)
Recommended
Very satisfied customer
Superb service at all levels. The office staff were very helpful throughout the whole process, keeping me up to date with all aspects of the job. The on site engineers were very polite, helpful and above all extremely professional. I was delighted with all aspects of the work. Many thanks. Highly recommended
Customer in Cheshire East
Posted on 10/11/2025
, work completed 06/11/2025
Recommended
New boiler
Had a new boiler fitted this week by SOS plumbing and heating engineers Macclesfield. Excellent workmanship. Had issues with the meter which they dealt with very efficiently. Would definitely recommend.
Customer in Cheshire East
Posted on 03/10/2025
(Reviewer did not use service)
Recommended
SOS PLUMBING
"As ever, SOS were very accommodating at fitting us in at short notice, and the boiler service was carried out efficiently. What's not to like?"
Customer in Cheshire East
Posted on 05/08/2025
, work completed 02/08/2025
Recommended
Excellent service
Replaced a faulty tap at relatively short notice, excellent efficient service. I've used this company several times and they are always excellent. Highly recommended.
Customer in Cheshire East
Posted on 22/05/2025
, work completed 20/05/2025
Recommended
Boiler service
We had our new boilers from SOS and were so impressed with the quality of their workmanship and general professionalism, that we decided to engage with their annual service schedule. We have not been disappointed at all; the communications are always timely,the engineers are informative and a pleasure to have in the house. Most importantly for us,SOS are a local company and this is important for us. We would highly recommend this company to anyone,having had experienced other,not so professional companies in the past.
Customer in Cheshire East
Posted on 23/03/2025
, work completed 19/03/2025
Recommended
Low Boiler Pressure
First time contacting SOS and couldn’t have been more pleased I did. Courteous and helpful straight away and got someone out within the hour. Nice friendly young man got us sorted with no problem. Thank you SOS will use again.
Customer in Cheshire East
Posted on 28/02/2025
, work completed 21/02/2025
Recommended
On time and honest
Second time we’ve used S.O.S Plumbing and we now wouldn’t use anyone else. Always punctual and keen to offer best value for money ways forward. Highly recommended!
Customer in Cheshire East
Posted on 23/01/2025
, work completed 22/01/2025
Recommended
New boiler installation
I’ve had a service contract with SOS for about 15 years. I cannot fault them. The staff are always punctual, friendly and nothing is too much trouble. In the past, when my boiler has required parts, they offer heaters and blankets while waiting. Last Friday, my 18-year-old boiler finally packed up and a new boiler was installed on the Monday. The two guys who installed the new boiler were both friendly and professional and worked hard throughout the day. They explained the system to me and I couldn’t be happier with the service and new boiler. Very competitive quote and invoice matched this. I’m the envy of friends and colleagues who have contracts with others eg British Gas etc who can’t believe the service I get and wish they lived in the area! I couldn’t recommend them enough. My father in law and friend both recommended them to me so I think to maintain their standard for so long speaks volumes.
Customer in Cheshire East
Posted on 26/11/2024
(Reviewer did not use service)
Recommended
Used SOS for ten years
Having used SOS for many years, firstly for installation of new boiler we have continued using their services for boiler service and other queries. The work has been completed efficiently and staff are courteous and pleasant.
Customer in Cheshire East
Posted on 09/10/2024
, work completed 07/10/2024
Recommended
Quick response and fix, excellent service.
I always get a quick response from SOS. I've called them out to do various jobs over the years all for different issues. They've provided an excellent service every time. And they've always achieved a first time fix. I would highly recommended them for all plumbing
Customer in Cheshire East
Posted on 07/08/2024
, work completed 06/08/2024
Recommended
Annual boiler service
SoS reminded us that the annual service was due. We arranged a date and time over the phone. The fitter turned up on time. He was pleasant and courteous and he worked quickly and efficiently. I can't fault the service!
Customer in Suffolk
Posted on 19/07/2024
, work completed 15/07/2024
Recommended
Just the job.
We required the replacement of a faulty garden tap. We received an appointment within 48 hours. The plumber arrived early and did the job with good materials efficiently and effectively. Communication was excellent throughout the process.
Customer in Cheshire East
Posted on 03/07/2024
, work completed 28/06/2024
Recommended
Gardener cut through Gas pipe, and damaaged it externally
SOS plumbing came on a very short notice and repaired the damage. Great service, job well done! Reliable as usual, always go the extra mile to help, thank you 😊
Customer in Cheshire East
Posted on 07/06/2024
, work completed 06/06/2024
Recommended
Easy to contact, quick and efficient resolution
When I first contacted them the earliest date they could offer for a non-urgent job was the following week. In the event they contacted me two days later to say they could fit me in the following day so the job was efficiently completed well before the originally offered appointment. The invoice was as I expected. Thoroughly justify their inclusion in Which Trusted Traders.
Customer in Cheshire East
Posted on 16/04/2024
, work completed 12/04/2024
Recommended
Great service!
Can’t praise SOS enough! The office took my call and booked me in with an engineer. The engineer came to my house, quickly identified the issue with my Worcester Bosch boiler and the office gave authorisation for him to proceed with the work. Within about an hour the boiler was repaired and serviced. And 2 months on I am pleased to say the boiler is working perfectly! Thank you team!
Customer in Cheshire East
Posted on 04/04/2024
, work completed 15/02/2024
Recommended
Efficient, helpful and fast
SOS were really helpful when I contacted them about a plumbing problem. They were able to offer an appointment that suited me, arrived promptly, sourced a part and resolved the issue on the spot. Thank you SOS and Ryan!
Customer in Cheshire East
Posted on 19/03/2024
, work completed 18/03/2024
Recommended
Excellent service
Barry did excellent work in servicing our boiler and finding and fixing a leak in the toilet. Very good at his job. Booking was easy and the company sent us a reminder before the visit. Would use the service of SOS Plumbing and Heating company again and recommend to everyone.
Customer in Greater Manchester
Posted on 08/03/2024
, work completed 14/02/2024
Recommended
Brilliant Service
SOS is a most reliable service provider They have serviced us for several years and have never been let down .
Customer in Cheshire East
Posted on 07/03/2024
, work completed 04/03/2024
Recommended
Competitive price and excellent service.
Our old boiler packed up last week. During the recent spell of freezing weather, speed was of the essence to replace it and SOS certainly delivered. They even provided temporary electric fan heaters to help us out. The price was definitely competitive. I would not hesitate to use them again.
Customer in Cheshire East
Posted on 22/01/2024
(Reviewer did not use service)
Recommended
Good service
All SOS staff are pleasant, polite and efficient. I have always been happy with the work the have done for me
Customer in Cheshire East
Posted on 16/01/2024
, work completed 15/01/2024
Recommended
Emergency Plumbing Repair
Phoned late morning with a toilet that was emptying its cistern (thankfully clean water) into the kitchen below. Given a 2pm til 4pm slot same day and engineer arrived by 2pm. Great guy. Very helpful and problem solved within 20 mins. Impressed.
Customer in Cheshire East
Posted on 09/01/2024
, work completed 04/01/2024
Recommended
Gas Boiler Annual Maintenance and Repair
"Very happy with the prompt and efficient attention received from SOS and Barry's skillful investigation and rectification of the boiler fault. Thank you! "
Customer in Cheshire East
Posted on 21/12/2023
, work completed 19/12/2023
Recommended
Customer Service and keeping to appointed time
"Tracy and Angela were amazing, when they said they would ring me back they did every time, they listened to my concerns regarding the draining of the water cylinder, they were helpful , efficient and patient with me. I do worry a lot, they were very kind. The heating engineer arrived at the given time, he was polite and reassuring, he put my mind to rest, and did a very efficient job. I was very impressed from start to finish and will be using them again and recommending them to everyone. Thank you. Maureen from Buxton Road."
Customer in Greater Manchester
Posted on 11/12/2023
(Reviewer did not use service)
Recommended