HeatXpert Ltd

I had excellent service from HeatXExpert Ltd in installing a new boiler. They were prompt, efficient and innovative in working with an older heating system. They were also reasonably priced.

Thank you for very professional approach to simple problems. Very happy to have you as our trusted plumber.

Turned up on time. Polite, no mess, carried out work as required. Looked at another job that I requested. Engineer informed me that he could carry out the work and he would get back to me with an estimate.

Tom was very helpful and offered two quotes to consider within my budget. He also advised in relation to a problem with hot water during the winter months and suggested a fix which was dealt with at the time of the boiler installation. We won't know if this worked until the colder weather is here. The work was carried out on a date asked for me by me and was carried out very efficiently and competently. All the procedures were explained and communicated clearly. Very friendly, the work was completed in a day with minimum fuss and everything left in a clean and tidy state. I would happily recommend this company.

Tom (owner) and his team provided exceptional service in installing a new gas boiler. From the initial contact, through the quotation and installation processes, everything was managed to the highest of professional standards. Jack and Tom(apprentice) were a delight to have in our house and I felt so sorry for them that they were unable to complete the job because of a difficult to budge blockage, which was cleared by Tom(owner) on the 2nd morning. These chaps had a clear pride in their work and were meticulous in cleanliness and protecting our home. Pricing was comparative to British Gas but cheaper than another local installer who quoted £1000 more! I chose Tom (HeatXpert) because his pre-sales processes were superior to those of British Gas and his package contained add-ons which were chargeable from British Gas e.g. power flush, 30-day follow-up check, 3 year boiler service plan post installation. Thank you all for your professionalism in doing a terrific job and your commitment to ongoing support.

The crew from HeatXpert provided me with an in-person site inspection to provide a quote that was significantly cheaper than British Gas (and quite a few local heating companies, too). They arrived on time, performed the work very professionally and pleasantly. There were some tricky problems with air in the pipes (there always are in old homes, and mine was no different, being over 70 years old), which caused issues with the new boiler operation (new electronic sensors are quite sensitive in new boilers). The next day, when the new boiler had stopped working, I called HeatXpert, and the boss came around that afternoon and didn't leave until he identified the issue and got it resolved (sometime after 9 pm). Now that is customer service and commitment to quality work (and the boilers have been working smoothly and quietly for a month now) I recommend them (and Tom in particular) for any boiler/heating needs you have.

Could not fault this everything was done to a high standard. Would definitely recommend HeatXpert. Even set up the app and everything cleaned up afterwards.

Tom and his team fitted a new boiler, the hive system since mine was very old and worked on an old thermostat. Work was completed and looks great! Kept everything clean and tidy and put back together. Was shown how to use the Hive and has this mounted in my desired location. The team also moved and changed my water tank in the loft for a new one. I wanted it in a particular corner and they didn't question it, just moved it and made it work. Now I have a nice enclosed clean tank and the old one is gone! They also removed and disposed of all rubbish so there was nothing for me to do afterwards. Chose this company because Tom was very knowledgeable and professional, plus him and his team could more then just fit a boiler, so I can reach out in future for any other plumbing needs and know I’m in good hands.

From the off, Tom came across very professional and more importantly genuine. My current system was surveyed, and Tom advised on the way forward. I decided to go with Heatxpert and it was completed in a day and less than a week from the initial start. Great service throughout, the engineers explained what they were going to do and It took them a full day. We are really happy with the new boiler and the overall service from Tom and his team.

We recently had a new boiler installed by Heatxpert, and the entire experience was exceptional from start to finish. Tom was professional, punctual, and incredibly knowledgeable. They took the time to explain everything clearly, worked efficiently, and left the space spotless once the job was done. The installation was completed on schedule with no hidden costs or surprises, and the quality of workmanship was top-notch. It’s clear they take great pride in their work and genuinely care about customer satisfaction. Highly recommend Heatxpert to anyone looking for reliable, expert heating services. We’re thrilled with our new boiler and the peace of mind that comes with it!